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Business Profile

Financial Services

Visa Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Visa Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 464 total complaints in the last 3 years.
    • 140 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $250 vanilla gift card for my sister back in December 2023, it was a Christmas gift that she has had in her possession the whole time. She tried to use it and noticed the balance was $0 she check the online bank statement for that card and noticed all $250 was used at a target. We called vanilla hopping they could help us but they basically said this has been happening and we cannot help. Only thing you can do is file a case and tbh you probably wont get your money back anyways either someone is this coming is stealing from them or the company is stealing from their customers. The target the person used the card was somewhere in ********** ****** ******** 09/01/2024 9:12am In case this company decides to investigate further. Ill probably be getting a lawyer to talk to the vanilla company very soon.

      Business Response

      Date: 03/23/2024

      Dear Sir/*****,
       
      Please see our response to ********************* complaint.
       
      Thank you,

      Mich I. 
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Vanilla gift card from ******** but I have been unable to use the funds. I have tried to call or get a refund on the Vanilla card website, but I have not had any luck reaching anyone. I would like a refund, as I am unable to use the money.

      Business Response

      Date: 03/22/2024

      Dear Sir/Madam *************** Please see our response to ************************* complaint. 

      Thank you, 
      **************
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 walking canes from ************ (or) ************ I forget ** name. But 3 days later I recieved a call saying my card declined from the 1st # then the 2nd # called and said same thing and asked if I had another card I wanted to use and I hung up on them because I had ***** on my card and they sounded like a scam the total of canes would have been $32.00 I then called VISA debit ************ and asked my balance they wanted ** name I said i did not have it but I had their number and they said something about $11.00 but i **uld not understand her but she would not give me my balance and she the Visa ** blocked me from calling them on my card because I swore at her. I have ***** I am losing from them.

      Business Response

      Date: 03/20/2024

       

      Dear Sir/Madam, 
       
      Please see our response to *********************** complaint.
       

      Thank you,

      Mich I. 
      Visa Executive Inquiries


    • Initial Complaint

      Date:03/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my Go2 Visa prepaid card to reserve a hotel room over the phone with the hotels reservation department. The reservation was made March 10th early afternoon. I told them I'd be paying cash when I checked in, they said that's fine the card wouldn't be billed at all, just on file to reserve the room. Which I already knew this, I'm a military veteran and travel a lot. I've used other cards such as cash app and chime to do the exact same thing. I checked into the ******* Parkersburg/****** on the evening of that day, the 10th. I paid for the two days I had reserved with my Go2 Visa upon check-in, for the amount of ******. I checked out the 12th, and never even thought about Go2 Visa keeping my money the ****** from my reservation in a pending status, until I tried using my card and it was declined the day after I had checked out of the *******. Since that day, the 13th, I have called Go2 Visa four times about them keeping my money in this pending limbo. I've never experienced this using any other of my cards to reserve anything before. And nowhere on their app or website do they say that they do this if you use their card to reserve things. Or I would never have used it. They keep telling me when I call that it will stay in pending status to make sure no other charges are added. I've said repeatedly to them that's impossible because I've been checked out from said hotel now for over a week and said hotel has offered to fax them whatever they would need to see that. These phone workers I'm dealing with either hang up on me, out me on hold last time I sat over a half hour. This last call I made 20 mins ago, she hung on me again. Can u please help me find resolution to this? I need that money, I'm a veteran on a pension and that's a lot of money for someone else to just hold onto for no reason! I want to *** for mental pain, because their customer service is awful, rude, judgemental and downright mean!! I didn't know where else to turn. Thank you for your time

      Business Response

      Date: 03/20/2024

      Dear Sir/***** ********************* see our response to ******************************* complaint.
       
      Thank you,

      Mich I. 
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a card in January and they claimed fraud and replaced it I got a new one this week and same thing and I took a picture of it. It has 500$. I want my money back!

      Business Response

      Date: 03/20/2024

      Dear ***/***** -
      Please see our response to *********************** complaint.

      Thank you,
      ************
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 20 2023 I received a Vanilla gift card as a Christmas present for the amount of one hundred and fifty dollars. On January 2024 I tried to use the card but has 4 digits missed. I haven been calling the Vanilla, Visa gift card ever since and up today they do not give me a any answer to this matter or send me a replacement card. I want to field a complaint against Visa Vanilla gift card.

      Business Response

      Date: 03/20/2024

      Dear Sir/Madam *************** Please see our response to ***************************** complaint. 

      Thank you, 
      **************
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2, 2023 I purchased a VISA gift card for $300 at CVS in Old *********, ** as a gift.When the recipient tried to use it the gift card had been completely drained through scammers in another state. A claim was filed with VISA on December 13, 2023 with all receipts. There has not been a resolution or refund of this amount. It is well over the 90 day period for the resolution.

      Business Response

      Date: 03/17/2024

      Dear Sir/Madam 
       
      Please see our response to ******************************* complaint.
       
      Thank you,

      Mich I. 
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a Vanilla Gift Visa card for Christmas. Activated the card but store said it did not work, checked the activation on Vanilla Gift website, showed active and ready to use. Tried the card at a different store but they said it does not work. Tried to check the card a third time on the Vanilla Gift web site and could not get passed the picking the penguin out of 5 buses which would never allow me to check the activation for a third time. The card is on $50 but how many other people encounter this poor business model... or is it, maybe the business model it for them to keep all the $50.

      Business Response

      Date: 03/17/2024

      Dear ***/***** -
      Please see our response to ***********************' complaint.

      Thank you,
      ************
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Have had my visa vanilla gift card for almost a year and my money has been on hold ever since i used it a couple of times and its making me mad that i have ****** that i need and cant use. They refuse to unlock my card and i want my money

      Business Response

      Date: 03/16/2024

      Dear Sir/*****,

      Please see our response to ********************************************* complaint.

      Thank you,

      Mich I. 
      Visa Executive Inquiries

    • Initial Complaint

      Date:03/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im bought 5 Visa Gift Cards ( $***** each). I was running out of money and my medication. I attempted to use the cards at several different places and they all said that I had a (-) negative balance on all of the cards. I called the Visa ***************** and they said that they would send me 2 new cards at my home address- I was supposed to be staying in ** for another couple of weeks. I had to have my sister wire me some money so that I could buy my medication and food.I tried multiple places to get the cards to work but they didnt. I called the Visa ****************** today and they said that 2 of my cards were fully functional and they had $ ***** left on them. The remaining card had only $1.00 left on it and I never used it for anything!!

      Business Response

      Date: 03/16/2024

      Dear ***/***** -
      Please see our response to ************************* complaint.

      Thank you,
      ************
      Visa Executive Inquiries

    Visa Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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