Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Visa Inc.

  900 Metro Center Blvd Foster City, CA 94404-2172

  
• 

  Visa

  1550 N Brown Rd Ste 150 Lawrenceville, GA 30043

• 

  Visa U.S.A., Inc.

  201 S Tryon St Ste 1100 Charlotte, NC 28202

• 

  Visa Cardmember Services

  PO Box 30495 Tampa, FL 33630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given a visa gift card as a gift, and before I could even activate it, was inactive due to it being used for fraud purposes. Was told I would get a replacement in the mail, only to find out there was a $5.95 fee taken to replace. I was not told there was a fee, nor would I have accepted it if so. For all we know, this is theft from the company scamming $5.95 from each card. For something that is treated like cash, the fact that my card was stolen before I could use it should be fault on the company, not on the customer.

  

  Business Response

  Date: 11/18/2022

  Dear Sir/***** *************** see our response to ********************** complaint.
  
  Thank you,
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a *********************** Visa card (account number ***************************************. I received a statement of $959.75 for the billing period ending 8/10/22. I mailed a payment in that amount on 8/29/22, a week prior to the due date. I received a letter dated 9/7/22 stating that my account was past due. When discussing with Visa customer service, their only explanation was that the "post office must have lost it." On 9/15/22, I made a payment via phone of $2,028.13 representing the prior statement balance, current balance, a $20 late fee and $19.26 in interest charges. On 9/23/22, I followed Visa's dispute process to protest the $39.26 in late fees (letter is attached). Despite an acknowledgement being required within 30 days, I still have received no response after 42 days and counting. In the interim, my $959.75 payment must have just happened to show up because it was applied to my account on 10/3/22. Still, there was no refund of the late fees/interest charges or acknowledgement of my complaint. Additionally, I continue to receive "finance charges," the most recent being charged on 10/10/22, despite my now having a credit balance of nearly $900 (again, since I paid twice due to Visa supposedly not receiving my first payment). I request that the $39.26 in late fees and interest charges be refunded as it was clearly Visa's error. They said they never received my first payment, but it was later deposited and would have clearly shown a postmark a week before the due date. Additionally, all finance charges should cease as I currently have a credit balance on my account.

  

  Business Response

  Date: 11/14/2022

  Dear ***/***** -
  
  Please see our response to ************************ complaint.
  
  Thank you,
  **************
  Visa Executive Inquiries
  

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Visa gift card from target there is supposed to be 16 digits on The front of the card but this one is missing four so it only has 12. On the back of the card the *** number is nonexistent. It wasnt printed on the card and it looks like the card has been scratched up (previously owned). I go back to target trying to get my money back and they tell me that they dont handle gift cards after theyve already been sold and to call the number on the back of the card. I called the number on the back of the card and they give me a fake website and a bogus case number and tell me to upload my documents as proof to a website that doesnt even exist and they were also prying for my ID information even tho I wasnt comfortable giving it over the phone. Long story short I was scammed out of $106.

  

  Business Response

  Date: 11/09/2022

  Dear Sir/***** *************** see our response to ******************** complaint.
  
  Thank you,
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our synagogue had *****+ fraudulent Transactions of 10 cents each. Visa funded all these transactions resulting in about $17000 in non refundable fees.How could they fund so many transactions? Our monthly income is about $10000 which means we have lost two months income. Visa withdrew that amount from our account and put us into overdraft. Our account now has a 0 balance. Visa should give us a refund because their system should have flagged our account. The refusal to ***** a refund is unethical and unfair.

  

  Business Response

  Date: 11/09/2022

  Dear ***/***** -
  
  Please see our response to ********************** complaint.
  
  Thank you,
  ************** 
  Visa Executive Inquiries

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2022, I paid my son, through Venmo using Visa, the amount of $******. When I check the Venmo account, I saw a charge for ******. Knowing that I didn't send my son ******, I assumed (wrongly) that this must be a fake or scam charge. I reported it to Visa who put a hold on the account and issued a new card. ***** then put both of our Venmo accounts on hold and then Venmo or Visa reversed the charges leaving my son's account negative. It turned out that the charge of ****** was correct after the fee was added to the ******. I called *****, who said they couldn't undo the hold until Visa released it. I called Visa three times getting assurances each time that this would be released so Venmo could then release the hold. My son now has a hit on his credit report for the negative Venmo account.

  

  Business Response

  Date: 11/04/2022

  Dear Sir/***** *************** see our response to ******************** complaint.
  
  
  Thank you,
  
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CASE#********.On 10/1/2022 I purchased two Visa gifts cards from the Target store. One for $100 and another one for $200.The $100 card as perfect and used without any issues. However, the $200 card was missing the entire CCV number. I reached out to Visa right away the same day and the agent advised to sent a picture of my ID, the card in question front and back and also my receipt.. I sent all the documents the same day on 10/1/2022. On 10/11/2022, I received a email advising that my case was approved and I will be receiving my new card in the mail. They asked for my address again even thought the agent who opened the case took that information already. The card was mailed on the 10/13/2022. I received the card on 10/25/2022 in the mail. I opened the envelope and a Vanilla gift card was attached and a note as well which I have attached. The note says pretty much that they have replace my card with a $100 Vanilla card (My card was $200) and I needed to call and to activate the card. Called and spoke with a lady and advised that I received my replacement card but the wrong amount was attached to it. It was $100 instead of the full $200. I advised that i sent proof of everything. I spent over 1 hour over the phone with her and she told me she opened a ticket for the case to be reviewed and will try to expedite the process so I can get the card as soon as possible. She even activated the $100 card and told me to start using while this was getting fix. A week later I call because I never got any updates and the agent says she has no clue of what was going on. Told her the whole story and she says that I needed to talk to my bank. I advised it did not make any sense as they approved the case already but sent wrong amount. Spoke with another rep who said she was going to reach out to back office. Please review this case as it's been over a month now and has been a really bad experience. I have attached all email communication and proof as well.

  

  Business Response

  Date: 11/07/2022

  Dear Sir/***** *************** see our response to Said Adoi's complaint.
  
  Thank you,
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CASE#******** Few months ago I purchased two $200 Visa gift cards from the Traget store. I staretd using one of the cards without any issues and used about $60 on it. On 8/8/2022 both card will not work and when I logged in online it was showing that both cards were used at Target for the remianing blanace so around $340 total. I immediately went to the store and was advised to reach out to Visa customer service. I called right away and the lady opened CASE#********. She sent me a packet asking all the details about the situation which i filled out and sent back right away. She advised it could take ***** days but most cases were resolved within 30 days to check back in in 30 days. I received email confirmation that my documents were received and will be worked on. Today is 11/2/2022 and still no update on my issue. Aside from the weekly calls where they promise to reach back out to me in 2-3 business days and no on ever calls back. I sent an email on 9/5/2022 and they responded on 9/19/2022 saying cases were worked in order they were received. Still no updates were provided. On 10/6/2022 after calling I received an email asking me to send my documents again and I forwarded the information again. I have called several times since and no change or update. I have attached my original dispute forms, all the email exchanges and email confirmations i have received. This has been one of the worst experiences I've had in a while. Struggling and having $340, which is a lot of money for me stuck ith you guys. I have provided you guys all the documents, reached out but no communication on your end. I had no choice but to come here and see if i can get an update this way. Please resolve my case so I can move on from this. Thank you

  

  Business Response

  Date: 11/04/2022

  Dear Sir/***** *************** see our response to Said Adoi's complaint.
  
  
  Thank you,
  
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29th, 2022 I booked flights with *************** for $1238.07 per person or $4952.28 for 4 people. I was given a confirmation booking code VNJCU7. A week later, I checked my credit card and could not find the charges, or the booking on Lufthansa (the airline I was booked with), or the confirmation email. I was eventually told that my booking was cancelled because the price for the flight had timed out during my phone booking, meaning that the price wasnt available at the time of my booking (even though they said it was and gave me a booking code). I asked why no one had called, emailed, or texted me to tell me that this had happened, and none of the staff members had an answer. They also could not match the original stated *****, and instead kept telling me that a manager would call me back to see what they could do. No one ever called me back. On 6/6/2022 I contacted a manager and after much discussion, she said there was a chance that I could get my original flights for the price that I originally agreed to pay, but that I had to pay a non refundable fee for the taxes first, and put down a deposit to "freeze" the price of the flight. I agreed and provided my credit card number. She also told me that I would have to wait 72 hrs to hear back from her. I couldn't get a hold of her for 8 days. She then said that her appeal to management didn't work, so I would have to pay the new price $11800! I called my credit card company BECU and was transferred to PSCU who deals with any disputes. **** originally removed the charge, but then *************** LIED about the booking and rebutted my dispute. I turned in multiple documents with correspondence between me and *************** (including orig,booking code) but PSCU said they didn't receive the information, and it was in VISAs hands now. Instead they charged me $1400. *************** is a ** comp.

  

  Business Response

  Date: 11/04/2022

  Dear Sir/***** *************** see our response to ***************************** complaint.
  
  
  Thank you,
  
  **************
  Visa Executive Inquiries

  Customer Answer

  Date: 11/09/2022

   
  Complaint: 18340903
  
  

  I am rejecting this response because:
  

  I have been told by both **** (the bank) and PSCU (the dispute company hired by ****) that the matter ultimately ended up in your hands----and that they had nothing to do with the outcome. **** could not give me any names/contact numbers, and when I call VIsa they just refer me back to PSCU. So I have to go around in circles AND NO ONE HAS ANY ANSWERS. WHO decided to side in the merchants favor? Why? WHO??? THey all say it was you, so I want you to talk to them and to get back to me with a complete answer. WHy would you side in favor of a foreign company who has demonstrated really questionable practices ((fraudulent practices) and who has terrible reviews all over the internet?
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two $100 Visa gift cards for a coworker her wedding gift. The night after I gave them to her she called to activate them and one would work and one would not. Her husband reached out, provided all the information they needing and were told to call back in a few days. They called back and they rep stated that there was nothing they could do l, they show the card had a zero dollar balance. After them spending hours on the phone with Visa I asked them to give me back the gift card and I would look into it. I then called Visa and again provided all the receipts and activation codes that they asked for. After hours of myself talking to them on the phone and being hung up on, I reached out to Visa via ******** and ******** They provided me with a number, it was the same number I have been given prior, no help again. This is absolutely ridiculous they stole $100 of mine and it is not OK. I have and will continue to tell everyone I know not to buy Visa gift cards! ****** says they cant help, they just sell the card, Visa says I have to reach out to US Bank and US Bank is zero help. I feel it is some type of fraud, but they are doing nothing about it. Please please please help me resolve this!

  

  Business Response

  Date: 11/01/2022

  Dear Sir/***** *************** see our response to ******************** complaint.
  
  
  Thank you,
  
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:10/27/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* sold me a visa gift card that is not valid

  

  Business Response

  Date: 10/28/2022

  Dear Sir/***** *************** see our response to ****************** complaint.
  
  
  Thank you,
  
  **************
  Visa Executive Inquiries