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      Country
          Country

          Find a Location

          Visa Inc. has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Visa Inc.

              900 Metro Center Blvd Foster City, CA 94404-2172

              BBB Accredited Business
            • Visa Inc.

              1345 S. 52nd Street Tempe, AZ 85280

            • Visa

              1550 N Brown Rd Ste 150 Lawrenceville, GA 30043-8154

            • Visa Cardmember Services

              PO Box 30495 Tampa, FL 33630-3495

            • Visa Inc.

              6801 35th Ave Nw Seattle, WA 98117-6108

            Business ProfileforVisa Inc.

            Financial Services
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Visa Inc. facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, gift cards, and debit cards. Visa does not issue cards, extend credit or set rates and fees for consumers; rather, Visa provides financial institutions with Visa-branded payment products that they then use to offer credit, debit, prepaid and cash-access programs to their customers.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.15/5stars

            Average of 33 Customer Reviews

            Customer Complaints

            368 complaints closed in last 3 years

            182 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/27/2001

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Visa Inc. is an American multinational financial services corporation.

            Business Details

            This is a multi-location business.

            Find a Location

            Visa Inc. has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Visa Inc.

                900 Metro Center Blvd Foster City, CA 94404-2172

                BBB Accredited Business
              • Visa Inc.

                1345 S. 52nd Street Tempe, AZ 85280

              • Visa

                1550 N Brown Rd Ste 150 Lawrenceville, GA 30043-8154

              • Visa Cardmember Services

                PO Box 30495 Tampa, FL 33630-3495

              • Visa Inc.

                6801 35th Ave Nw Seattle, WA 98117-6108

              BBB File Opened:
              5/7/1995
              Years in Business:
              53
              Business Started:
              6/1/1970
              Business Started Locally:
              6/1/1970
              Business Incorporated:
              6/9/1970
              Accredited Since:
              8/27/2001
              Type of Entity:
              Corporation
              Number of Employees:
              7500
              Alternate Business Name
              • Visa Extra
              Business Management
              • Mr. Charles Scharf, CEO
              • Ms. Diane Olsen, Senior Account Executive
              Contact Information

              Principal

              • Ms. Diane Olsen, Senior Account Executive

              Customer Contact

              • Ms. Diane Olsen, Senior Account Executive
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: How to shop for financial services

              Customer Complaints

              368 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/10/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I received a Vanilla Visa Gift Card for $100 unopened as a gift for the Holidays and when I planned to use it, I discovered the balance was $0. The Vanilla Visa website showed someone used the $100 at a Target location. I filed a claim #******** on December 15th with Vanilla Visa and submitted the required documents via email. I called the customer service number for updates and I'm told that my claim was approved back in December. However, after several months of calling customer service *************), the replacement card was never mailed. Each time I call customer service, someone tells me not to worry about it because they're going to add my information to a tracker. No one ever follows up and a replacement card is never sent. The customer service representatives appear to be reading from a script and they have not been able to resolve this issue. I am asking for a replacement card and proof of shipment via a tracking number. It's been several months with no resolution and I continue to call customer service to follow-up on my claim. I've been waiting for a replacement card to be sent to my home address since December, 2023.
              Read More

              Customer Reviews

              33 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              felipe g

              02/17/2024

              i bought a visa gift card by secure spend i put $430 on it and it just disappeared. nothing was able to fix it. i tried calling the number it said there was a issue activating it

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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