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Business Profile

Financial Services

Visa Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Visa Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 466 total complaints in the last 3 years.
    • 139 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to Chase ******** complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform. These restrictions are not only harmful to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to ****** ****** complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on multiple platforms. These restrictions are not only counter to the concepts of free speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to ***** ****** complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The payment processor Visa is not only currently refusing to process a certain payments for completely LEGAL transactions.They are using their power gained from holding a duopoly with ********** to threaten storefronts with refusal of service to bully them into complying with a political agenda put forward by an small **************** that can barely manage to make 1000 phone calls.I maintain a 'want to buy later' list on *******. Itch's updated ToS, forcefully pushed onto them by their payment processors has decimated the list. At least $500 dollars worth of games are no longer available for purchase.This is not only unjust: It significantly lowers my trust in this company's service as a consumer because their service (which is moving digital money around to facilitate transactions) is unreliable. Even if what I want to buy wasn't currently in the crosshairs, whose to say it wouldnt tomorrow.I've already considered going cash-only because I no-longer trust Visa to actually move my money where I dictate it should go.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to ****** Coopers complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to **** ****** complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to ******* Bowlers complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries


    • Initial Complaint

      Date:07/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to ***** Turners complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to **** Gouldings complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear *************************** see our response to Koltrane Baricuatro's complaint.

      Thank you,
      ***** *.
      Visa Executive Inquiries

    • Initial Complaint

      Date:07/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message is to lodge an official complaint about the ongoing pressure this company has placed on businesses to restrict or disallow adult content to be sold on their platform.These restrictions are not only counter to the concept of freedom of speech and expression, but are an overreach of their power and cause direct harm to both consumers and businesses.

      Business Response

      Date: 07/27/2025

      Dear Sir/Madam *************** Please see our response to ****** ****** complaint. 

      Thank you, 

      ***** *.
      Visa Executive Inquiries

    Visa Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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