Complaints

This profile includes complaints for Visa Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Visa Inc. has 4 locations, listed below.

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• 

  Visa Inc.

  900 Metro Center Blvd Foster City, CA 94404-2172

  
• 

  Visa

  1550 N Brown Rd Ste 150 Lawrenceville, GA 30043

• 

  Visa U.S.A., Inc.

  201 S Tryon St Ste 1100 Charlotte, NC 28202

• 

  Visa Cardmember Services

  PO Box 30495 Tampa, FL 33630

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother bought a $500 Visa gift card and gave it to me. I registered the card online, changed my pin and activated it. There were 500 dollars in the account. The next day the funds were ****** somehow, by a 500 exact fraudulent charge. I tried to use the card and it was denied. The money is completely gone. Visa is ignoring that they are allowing people to be stolen from through their company.

  

  Business Response

  Date: 04/24/2024

  Dear Sir/Madam:
  
  ****** send directly to U.S. Bank.
  
  Best regards, 
  ************ 
  Visa Executive Inquiries

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card from Vanilla visa gift card from my father as a gift for $300. When I opened and attempted to use it, it had a $0 balance. Instead, the card information had been taken and used on the same day it was purchased. I made a formal complaint and provided the necessary documentation from the store from where it was purchased (documents attached below). I received a Dispute case number in an email (DISPUTE_CASE_65421740 between InComm and *******************************) in December of 2023. I have been speaking to people and listening to one set of instructions after another, all of which were completed. I have been told it will be escalated, or it is being escalated, or I will be receiving it in the 5-7 days, or the next couple of days. I was told a couple times they needed to reverify the address with the carrier. To be told multiple times over months that it is in the mail, that it is on its way, is has become very difficult to keep my emotions together after repeatedly being gaslighted in money that I needed. I had to go in and sell money from my ***************. It is very frustrating and after researching on Reddit I have confirmed this is a scam and way to avoid reimbursing me. I was just recently told again that I need to wait ***** business hours to receive a call back or email and I have never received either an email nor a call back after receiving a confirmation email. On this most recent call I was told my case has been escalated to verify again by the back office team. They are literally making things up to have me go around and round in circles. This is all absurd. Please help, it is mentally and physically draining. I reached out to the BBB in ** and they advised I file the complaint with this particular group.

  

  Business Response

  Date: 04/27/2024

  Dear ***/***** -
  Please see our response to *********************************** complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids gave me a video of Visa for my birthday and I made a purchase with that card. I change my mind about the purchase and did a return in *******, visa proceeded to tell me I have to wait seven days to get my money back, even though it shows in their computer that the store returned the money, theyre holding my money for no reason and Im ******

  

  Business Response

  Date: 04/28/2024

  Dear ***/***** -
  Please see our response to ********************************* complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:04/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I already submitted a complaint before and got my card my name is *************************** but my visa card came back and was missing my ****** that i was supposed to recieve. The card has no money and i was supposed to be compensated for the last time i had an issue with my vanilla visa gift card. I feel like im being cheated man. They took the money off the card april 8th saying it was processed-customer service.

  

  Business Response

  Date: 04/13/2024

  Dear Sir/Madam *************************** see our response to ********************************************* complaint. 
  
  Thank you, 
  
  ****************
  Visa Executive Inquiries 

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visa when I attempted to use my card at a ********** station caused me to be outside for 2 months in the freezing snow with DSS refusing to help me and do what they're supposed to when I used my prepaid visa card to withdraw money that was loaded onto about 10 months ago.

  

  Business Response

  Date: 04/07/2024

  Dear ***/***** -
  Please see our response to *************************** complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Visa Vanilla gift card as a christmas gift in December of 2023. The bottom portion of the receipt with the activation amount, last 4 numbers of gift card that was activated, and the transaction ID number was taped to the card enclosure to show proof of activation and dollar amount. I took the card out of the packaging, no sign of tampering anywhere on card or package. I put the card in my wallet. I did not try to use the card until a few weeks later. I tried using the card a few retailers, and it would get denied each time, for dollar amounts way less than the amount on card of $200. So after several tries with no luck (some POS machines replied the card could not be read). I examined the card and saw that there was a scratch across the magnetic strip on the back, and also that there were 3 numbers that had scratched off of the 16 main card numbers on the front, and was unreadable at this point. This I realized had happened from being in-between other debit cards in my wallet, and had made the scratches and rubbing off of the numbers on front.I contacted by phone the Vanilla Gift card customer service number on the back of the card on 1/16/24. I explained the situation, and was told to email them a picture of the front and back of the gift card, and also a picture of the bottom portion of the original activation receipt, which I did after I got off the phone with them. They told me I would receive a confirmation email that they received the documents, which they did, but looked like an automated response email. They told me to wait 7-10 business days to receive a response. I never received a response. I called back on 1/31/24 to try to get an update, and got confirmation that the card was never used, and still showed $200 on it. I was told I would have to wait up to 30 business days to receive my replacement card. I have called 8 more times since this, and continue to get same response. I haven't been mailed a replacement card in 78 days.

  

  Business Response

  Date: 04/05/2024

  Dear Sir/Madam *************** Please see our response to ******************************* complaint. 
  
  Thank you, 
  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Visa Vanilla gift card for $50 plus a $5.95 fee and sent it to my cousin. When she went to use it, the balance was zero. I reported the problem to Visa gift card at the number on the back of the card and online. I sent them copies of my receipt. First they said they would send a replacement card in 30 days. They didn't. I called them again & this time they said it would take ***** days from the date of the complaint to resolve the issue. It has been over 90 days. I called them again & they said they will escalate it and this will take a few days. It does not appear that that they plan to refund or resolve the issue in any way. It seems their tactic is to wear me out so that I will give up. The phone number on the card is ************ and the site is VanillaGift.com.

  

  Business Response

  Date: 03/27/2024

  Dear Sir/Madam *************** Please see our response to ************************************* complaint. 
  
  Thank you, 

  **************
  Visa Executive Inquiries

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visa cancelled my credit card due to suspected fraudulent activity. I called to see what the problem only to find out that they could not tell me what the problem was over the phone. I asked to speak with a supervisor to determine what the problem was only to find out that they would not tell me and asked that I contact ************ When I did, I got more run around and they would not specify what the problem was. I asked to review the recent charges and they denied my request. I am filing a complaint over the fact that no one would tell me what the suspected issue was and therefore could not determine what the issue was and without this information could not resolve any issue. I then spoke to a supervisor who was equally uncooperative and asked me to send copies of my credit card and drivers license. When I refused to send this information them basically the ended the conversation with me and refused to discuss the issue. I am filing this complain about their lack of cooperation and transparency as to what the problem was and the insecure action they asked me to preform by sending copies of my documents to them when they at least had the credit card information on file. I have been a customer of this company for over thirty years and the manner in which they handled my request was unsatisfactory and unprofessional.

  

  Business Response

  Date: 03/27/2024

  Dear Sir/Madam 
   
   Please see our response to ************************* complaint.
   
  Thank you,
  
  Mich I. 
  Visa Executive Inquiries
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No matter who I call nobody can help me get my refund!! They just say it's not there job and redirected me to someone else. They laugh in my face when I get frustrated and they are literally making no effect to fix anything and always know my personal info before I ever give it over the phone

  

  Business Response

  Date: 03/26/2024

  Dear ***/***** -
  Please see our response to ************************* complaint.
  
  Thank you,
  ************
  Visa Executive Inquiries

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 13 or 18 I believe I have purchased a gift card for $100 the same day I got it I tried to use it in my Apple Pay but it wasnt letting me I called all day long off and on because the card was not working. It got to a point where someone used it at Hollister I dont know how it wasnt me. They did the investigation. The investigation took two weeks after they came to their decision they refunded me the hundred dollars back and noticed that I did not purchase the stuff in Hollister. They told me they were going to send me a check in two weeks and its March 25 and I still havent received a check I every time I call I get the same answer to the point where they sound like robot I have not received my refund yet And its very frustrating as a customer. This was a gift and this gift turned into a nightmare trying to get my refund back. I dont understand why I have to wait for a check when I did it. Email a virtual gift card.

  

  Business Response

  Date: 03/25/2024

  Dear Sir/***** ********************* see our response to *****'s complaint.
  
  Thank you,
  
  **************** 
  Visa Executive Inquiries