Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2024, I signed up for a trial with Stamps.com and purchased stamps. Unfortunately, I did not load the paper correctly, so stamps never printed. When attempting to reprint, there was no option to. Their own online resource showed a "reprint" button that didn't exist in my account software issue.I contacted their team (I had already repurchased), and they insisted that the reprint button was there. I sent screenshots proving otherwise, they agreed, and refunded me.However, I must have forgot to cancel my trial (I honestly remember canceling, I had no intention of using their service beyond initial use). I also find it unfair that when you buy stamps with their credits, there is a leftover balance that seems to go back to them.Despite not using them after June 2024, I've been charged $20/month since July 2024totaling ~$140 in unwanted charges. I never logged in again after my initial month of ************, Feb 5, 2025, I attempted to login but my saved password didn't work. When I tried a reset I was seemingly locked out after failing security questions that I know were answered correctly (I even checked spamnothing).Adding to my concerns, Stamps.com has a banner on their site stating that two-factor authentication (2FA) was enabled by Jan 31, meaning I should've gotten a code. I never received anything.I believe that after 30+ days of inactivity, they place you on an internal "do not email/market" list so that users forget about subscriptions, allowing them to silently charge indefinitely. This could explain why I have not received any email since August 2024, nor have I received password reset emails or 2FA codes as they ********** this point, I have been unknowingly paying for a service I have not used since June 2024, yet I cannot access my own account without their support team. Their business practices are deceptive, and their account recovery system appears designed to make it difficult to cancel subscriptions once you lose access.

  Business Response

  Date: 02/12/2025

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  As confirmed on 2/11/25, we have refunded $159.92 to your credit card.  Rest assured that we have closed your account. 
  Thank you for contacting us in regard to these issues.   We do not keep purchased postage balances; when an account is closed, any remaining purchased postage is returned to the customer as a refund.   We do not capture the funds for postage, and we do not make a margin on postage.
  
  Were sorry to hear that you had issues entering your login information.  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  We are sorry that we did not have the opportunity to assist you further with this issue.   All security information must be entered exactly as typed during the registration process. 
  
  After 30 days of inactivity, we do not place customers on an internal "do not email/market" list.  We apologize for any confusion regarding this.  All open accounts receive a charge until the account is closed, as stated in our Terms of Use to which all customers must agree: **************************/conditions
  
  Rest assured that there is a Reprint Option.  If a misprint occurs when preparing postage,such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request. 
  
  We appreciate your concerns.  Customers do have the ability to reprint a mailpiece right after they print with the Stamps.com program.  However, there are situations that would cause the reprint feature not to be available, and we would be happy to provide further information on this issue. 
  
  1. If any changes were made in the postage printing tool, this will disable the Reprint feature.  For example, if you click out of the screen, close the program, or make a change to the weight, mail class, delivery address, or anything else, the Reprint button becomes disabled, and you will not be able to reprint.
  2. If the mailpiece is not a shipping label with a built-in tracking number; not postage printed directly on First-Class envelopes, flyers, and postcards; or not a NetStamps label.
  
  In cases when the Reprint feature is disabled, we would recommend requesting a postage refund.  We show that our team assisted you with you misprint issue on June 1, 2024.  
  
  If we can assist further, please let us know.
  
  Sincerely,
  
  The Stamps.com Customer Team

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with this company to see how their stamp process worked. I didnt sign up for any recurring or monthly charges. I noticed in my account recently I have four separate charges from them monthly for $19.99 a piece. I have tried repeatedly to call their customer service line to talk to someone and have never gotten someone on the phone. Hoping to have them close whatever they have open for me and receive a refund for these charges. I do not use their service and have no interest in using their service. It is absurd that you cannot get a person on the phone. I have called multiple times waiting ***** minutes each time and no one ever connects.

  Business Response

  Date: 02/05/2025

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Thank you for contacting us in regard to these issues.  Rest assured that your account is closed and we have also issued an additional courtesy refund of $79.96 to the credit card on file for you.  We do show that your account is closed.  Please allow 3-5 business days for the refunds to be applied to your account. The credit may not be reflected immediately on an online statement.
  
  We apologize for the negative experience and we take these matters seriously and are reviewing the interactions in question.  We do show that you interacted with our automated system and that cancellation instructions had been provided to you.  We apologize for the misunderstanding on this.  We are sorry that we were not able to speak to you. 
  
  If we can assist further, please let us know.
  
  Sincerely,
  
  The Stamps.com Customer Team

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the quick reply and remedy. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $20 a month since 2021 for an account that I didnt even know existed and has never been used. I spoke with customer service who advised me that she could guarantee a $500 refund or I could escalate the issue and risk receiving nothing. I took the guaranteed refund. Was told on multiple occasions that the refund was approved and issued but I have not gotten it. I have contacted my bank to verify that it has not been received. Now the response that I get is to follow up with their resolution department and I cannot get a response from them.

  Business Response

  Date: 02/04/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have processed a courtesy credit card refund of $500.00 on 2/4/25.  A postage balance of $19.85 was issued to your credit card on 1/1/25.   We apologize for the inconvenience you experienced.  We show that our Support Team provided a dedicated email address to work with your refund issue further.  We do not show that we had received an email from you to this dedicated email address.  We apologize for the misunderstanding.
  
  We show that an account was activated with us on 7/1/21. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/1/21.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 7/30/21.             
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22882350
  
  I am rejecting this response because:
  I did forward the email communications to the resolution department as they requested twice. I have also been told previously that the refund was issued and to follow up with my bank (prior to 2/4 when they said it was issued) and as of 2/6 I still have not received a refund. 
  Sincerely,
  
  ****** *****

  Business Response

  Date: 02/19/2025

  Hi ******,

  Thank you for contacting us.  We do show that the refund of $500.00 was issued on 2/04/2025 to the **** on file.  We would recommend contacting your bank or financial institution, as the refund has been applied on our end.  The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.  We apologize for any misunderstanding or inconvenience.

  Sincerely,

  The Stamps.com Office of the President
  

  
  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel the free trial I signed up for however I have not been able to. The website does not accept my password (which was saved in a password manager so it is definitely correct). In order to reset the password, it required answering security questions, which also do not work. The free trial has lapsed and my card continues getting authorizations (which do not go through because the card is frozen). I would just like to cancel the account, as your service does not meet my needs.

  Business Response

  Date: 01/30/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  
  We apologize for the experience.  Reviewing this issue, we show that you have two accounts with us:
  
  *Account ********** had been created on 12/21/2024.  We show that we closed your account on 01/22/2025.  Rest assured that we have zeroed out the outstanding balance of $21.28 on the account.   We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  We are sorry to hear that you had difficulties with our service.  Our Support Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue.
  *Account ********** had been created on 12/22/24.  We show that this is a ShipStation ****** ShipCenter account.  It cannot be closed by Stamps.com.   In regard to this matter, we recommend contacting the ****** Shipping Support team at ShipStation:
  ********************************************
  You may access chat via the *********** (***************************) or shipping center (**********************)
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our debit card was charged four separate times for a total of $760 over a four-day period. We did not authorize any of these transactions and immediately cancelled the debit card in question. We attempted to contact Stamps.com but were on hold for over 30 minutes before we were disconnected.

  Business Response

  Date: 01/29/2025

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.
  
  Unfortunately, we were unable to locate a Stamps.com account with the information provided.   If you are receiving unauthorized fraudulent transactions, please call our Trust and Safety team at the number below.  We are sorry to hear that you experienced a hold at our support line.
  
  *Trust and Safety Phone Line - ************
  
  Security is a top priority at Stamps.com.  Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Stamps.com to mail a letter in May 2024 and was not aware there would be a recurring monthly subscription fee. Come to find out I have been paying for this service monthly since then and have paid $179.91 in subscription fees for a service I haven't used. I did not receive any notification that there would be a monthly service fee or that I was being charged.

  Business Response

  Date: 01/23/2025

  Dear *******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have refunded $183.13 to your credit card and closed your account. 
  We apologize for any misunderstanding regarding our billing structure. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We show that an account was activated with us on 4/17/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/17/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 5/15/24. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:01/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial through stamps.com as I was a e-commerce reseller and shipped out over 100 packages a week. I was shopping around for better deals almost 1 year ago. I came across Stamps.com figured Id give them a try. After signing up for a trail. I searched around their site and came to the conclusion that they are more expensive than what I was paying so I NEVER USED Stamps.com. 11 months later I was checking my bank account to my surprise there was a charge for $19.99 for January. So I checked the month before December & seen they charged me 5-6 times in December alone. I cancelled this service pretty much immediately after signing up, Ive NEVER used this service, I NEVER shipped a single package, but Ive been charged 11 times for $19.99 each time for a total of $219.89. I never noticed this charge because they didnt charge me from June until December. Then charged me 6 times on 12/11/23. I feel like Ive been robbed. I paid for a service that I never used not even 1 time. This is ludicrous. Im out almost $220 for what absolutely nothing.

  Business Response

  Date: 01/17/2025

  Dear ******, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, we have refunded $219.89 to your credit card and closed your account. 
  We apologize for any misunderstanding regarding our billing structure. 
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We show that an account was activated with us on 2/12/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 2/12/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 3/12/24.  We do not show previous requests to cancel.          
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has charged my bank account for a subscription I either didnt sign up for or cancelled. I cannot access my account to cancel it. The answers to my security questions do not work & when I contacted them they referred me to ship station which Ive never used & dont have an account for. You can see in the photos below there are gaps to recurring payments. That doesnt make any sense.

  Business Response

  Date: 01/17/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  We have reviewed our internal databases and show that there was an account associated with your household/location created on 11/19/2023 (account ***********.  We do show that this account was created under the Pro Plan.

  
  We apologize for the misunderstanding on this.   Rest assured that we have closed this account and issued a courtesy credit card refund totaling $200.00. 
  This is a third, separate account from the other two we located:

  
  10558117 -Stamps.com account closed on 11/11/22. 
  10099889 -ShipStation account that is on $0.00 Plan

  
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts. If a customer initiates and completes the registration process for a new, separate account,we cannot assume that they do not need a separate account. Each ********************** account will have its own distinct username and particular date of creation,and distinctive meter number and license.
  To create any ********************** account, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:www.stamps.com/conditions
  We do make every effort to thoroughly communicate any necessary information to our customers once they create a ********************** account,including a Welcome Email that provides confirmation of a new account being activated.
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

   

  Thank you for responding to my complaint. I greatly appreciate the $200 refund. However, I have cancelled that debit card due to the bank agreeing that these charges appear to be fraudulent. I will require the refund by some other method.

   

  thank you again 

  ****** Evsns

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for this service to buy some stamps for the odd letter or bill. However, it was not at all made clear to me that I was signing up to be charged $19.99 a month after a trial period for nothing. I received no notice that the trial was going to end, and or that any recurring notice of the cost of this service that was not even used beyond 2 stamps in the first day .This is incredibly dishonest, especially seeing now how this company has many, many bad reviews here and elsewhere. I have not yet closed my account as others have reported the threat of cancellation fees, a clear sign of another predatory, dishonest and disingenuous business practice. I respectfully demand a full refund in the amount of $159.92 and account closure. This is how individuals with little power or fortitude to carry out a complaint provide to their bottom line. The site did absolutely nothing for me for to earn my hard earned $19.99 a month... Nothing, not one thing other than send emails and state in fine print "This is not a bill" **** what do you call it Stamps.com?... oh that's right a statement of activity... with NO activity. Please see supporting docs. A service fee more like a let's see how long we can make "money for nothing fee" in all reality.

  Business Response

  Date: 01/15/2025

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding balance of $99.95 and closed your account.  $139.93 was issued as a courtesy refund on 1/15/25.
  We show that an account was activated with us on 1/8/24.  We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation.  We do not charge cancellation fees per se.  We charge at the end of the cycle, and customers would receive a bill for the cycle they were in when they canceled. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 1/8/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 2/6/2024.
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 01/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial in 2022, cancelled and continued to receive statement emails with the same balance for about a year and hoped they would sort it out on their end like most quality businesses with integrity. I was told they had no valid form of payment on record and again assumed like most businesses, they would cancel my account even though I'd already requested a cancellation way before since I had no valid form of payment for them to draw from. At the start of 2023, the balances started to increase monthly for some reason even though I hadn't and still haven't attempted to access my (should be cancelled) account for any services. For some reason, this has continued since then until now and I honestly forgot about it until I was going through my emails recently and noticed another statement saying I owed over $500 for services/products I had never asked for or used. I REFUSE to pay ANY of the so-called "balances" on these statements, clearly Stamps.com uses predatory practices to scam people out of money while hoping we are too busy or scared to fight back. Well, if you don't have a valid card on file, I owe you nothing for services I never used after the free trial and cancellation requests. Stamps.com has had MANY MANY MANY instances of people calling to cancel multiple times and having no records on their end to prove their customers' (actually victims) previous requests so they can continue to bill poor people that are struggling enough already after recent economic struggles.

  Business Response

  Date: 01/13/2025

  Dear *****, 
  Thank you for your inquiry.We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   Rest assured we have zeroed out the outstanding balance in question.
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately,we do not show that we have received any form of contact from you requesting cancellation prior to 1/13/25.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  However, rest assured that we have zeroed out the unpaid balance of $537.59.  You will not receive further notices.    
  
  We show that an account was activated with us on 4/7/22. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/7/22.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 5/6/22.  We show that you closed your account on 1/13/25.    We do not show previous requests to cancel.           
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************