Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to buy $5 worth of stamps and was signed up for a recurring payment plan. I never consented to this. This constitutes fraud.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/07) */
  Dear********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Rest assured that you were not charged and apologize for any confusion regarding our offer.
  
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself. Our advertised offer specifies that we offer $5.00 in postage credit for new customers. This free $5.00 balance can be used towards printing postage via the Stamps.com platform. We send a free Welcome Kit to new customers. The kit includes free labels that can be used for printing postage. The Stamps.com service and software are also useable without any special supplies or equipment. Customers can begin using Stamps.com immediately upon opening an account and installing our software. No additional hardware or supplies are needed to start printing postage. The Stamps.com software allows customers to print valid USPS postage directly onto standard non-windowed envelopes (#8,#9,#10, etc.), and plain paper for barcoded Shipping Labels, for example. Customers may also use labels purchased from a 3rd party office supplies store, such as Avery or NCR labels. Stamps.com customers do not have to purchase Stamps.com scales, and can use scales purchased from an office supplies store.
  
  Rest assured that********** is a complimentary order. We do show that your account is closed. The Welcome Kit is a free item that is automatically mailed from our fulfillment house to each new account. We apologize for any misunderstanding. To clarify, the Welcome Kit is completely free and is never billed to the customer. You can discard or refuse the order when it arrives. You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees.
  We show that a Stamps.com account was fully activated and established on 12/1/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period. We show that you cancelled within the 4-Week Trial Period.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/12/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  At no time did I ever think I was signing up for a service and by looking at your reviews many other people were confused by your advertisement. I found this predatory and you should change your advertising strategy. I will never recommend stamps.com to anybody unless it was changed and your company was more forthright.
  
  
  Business Response /* (4000, 9, 2022/12/15) */
  Dear*******:
  
  We ensure that our customers see our Terms and Conditions before they create their accounts. During the process of registration, we present fee and Trial Period information.
  
  Our billing structure is also explained before we ask for a credit card. Stamps.com follows up immediately with a Welcome E-mail that reiterates this process. We also ask customers interested in our service to read the Service Agreement and the information contained in their Welcome E-mail.
  
  We do apologize if there was a misunderstanding with regard to our policies, but we would be happy to provide you with any further clarification.
  As a courtesy, we reiterated in the Welcome Email we sent the day you opened your account that the service fee for the first month will be applied and the fees for subsequent months will be applied uninterrupted for as long as your account is kept open beyond your 4-Week Trial Period.
  
  We appreciate you taking the time to contact us and apologize for any inconvenience you may have experienced. If you would like further details on the Terms and Conditions of the Service Agreement, please visit the following link: http://www.stamps.com/conditions/
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I signed up for a website stamps.com mistakenly believing that I was signing up for the **** gov website to purchase stamps. I do not recall approving on the website to join any membership and have NEVER purchased anything on their website. I later discovered "membership" charges of $19.11 on my credit card since February.

  Business Response

  Date: 12/06/2022

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund of $100.00 to your credit card on 12/6/22. We show that your account is closed. Your confirmation number is: 221206-005078.
  
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself. Stamps.com accounts can only be created by registering directly at the Stamps.com website of www.stamps.com.
  
  We show that a Stamps.com account was fully activated and established on 12/29/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/27/22. We show that you cancelled your account on 12/4/22.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the **** offers a free online service called ************** Stamps.com's fees pay for features not offered on-line by the ***** These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by ************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, ****'s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16. The ********************* moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *******************
  Customer Care Director
  **********************
  

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged over $50 for a service I have never used with this company out of nowhere. I attempted to reach out to the company and get a refund and they refused. I informed them that I've never used their service before and customer support even confirmed that my account was not active. However, when I then asked for my money back they told me that I could not get that back but would instead get a waiver for paying a cancellation fee. I could understand if I purchased something from them or ever used their service but I did not. I don't have any emails from them about charging my account, no notice of making an account, nothing. Radio silence from the company while they charge me for services I never was aware of or used.
  

  Business Response

  Date: 12/14/2022

  Consumer Response /* (-5, 5, 2022/12/06) */
  ***Document Attached***
  Attached are emails with customer support that I've had. Even given acknowledgement that I was not aware of this service, never used it, and never received any notice of any sort of service, they still will not refund me.
  
  
  Business Response /* (1000, 6, 2022/12/07) */
  Dear ******
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund of $53.97 on 12/7/22. We show that your account is closed. We have also waived the outstanding fees on the account. Your confirmation number is: **************
  
  We show that a Stamps.com account was fully activated and established on 7/30/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/28/22. We show that you cancelled your account on 11/9/22. We do not show that we received a cancellation request prior to 11/9/22.
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (-5, 7, 2022/12/07) */
  ***Document Attached***
  Stamps.com has attempted to charge my account yet again for "service fees" long after this dispute has began and I've attempted to get my money back. Really not sure what is going on here but something about all of this just isn't right.
  
  
  Consumer Response /* (2000, 9, 2022/12/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  This is the resolution that I wanted from the company. While I understand the information provided from them, I still firmly believe that my points are valid and that the company makes an active attempt to take money from unknowing customers whenever possible. As a business, this tactic is understandable. For the average consumer which they advertise to all the time - this is a cash grab. Consumers have a right to remain informed in what they are paying for, especially when it is well documented that the services are not being used, the customer is not being kept informed, and the payments are not even being made for months at a time.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 28, 2022 I attempted to receive a refund for fraudulent charges by a predatory subscription service called Stamps.com that has been charging our credit card since July 23, 2017 at a rate of $15.99-$17.99 per month. This has resulted in charges to the credit card in the amount of over $1136.00 over a nearly six-year period. The company has not refunded my money to date. I have never used the Stamps.com "service" nor purchased any tangible goods from the online website. The company can clearly see I have not ordered from them nor used their services (not sure what they offer) and I am being billed in error / fraudulently. They refuse to give me any billing statements or information about the billing account. I am requesting a full refund in the amount of $1136.00.
  
  

  Business Response

  Date: 12/13/2022

  Business Response /* (1000, 5, 2022/11/30) */
  Dear****
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a refund of $1161.36 to your credit card. We show that your account is closed. Your confirmation number is: *************.
  
  We were rendering service and providing service to you from the day the account was activated on 7/24/17 until account closure. The service that we provide is access to the Stamps.com software and online platform. This was accessible to you as soon as the account was activated. Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We show that a Stamps.com account was fully activated and established on 7/24/17. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/22/17. We show that you cancelled your account on 11/28/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with stamps.com on September 30th it's now November 22th 7 and a half weeks later and my balance of $2631.21 still has not been refunded this has been escalated 3 times already this is absolutely ridiculous, and a scam of a business, i even had a person tell me my money would be refunded within 3-5 business days on the 15th of November as you can see from the email i added on here, here we are a week later and nothing. refund my money or you will hear from my legal team.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  We sincerely apologize that you encountered this issue. Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 11/22/22 as a credit card refund. The refund details are:
  Refund ID ********************** Amount: $2,631.21
  We apologize for your experience and appreciate your feedback regarding the refund process. We sincerely apologize for your experience and if we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/11/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  refund has been received thank you

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Stamps.com service to print sheets of media mail stamps in mid-August 2022. One sheet of these stamps cost $87.25. The Stamps.com website allowed me to mistakenly charge two sheets using the SAME serial number. There should be no reason the website allows this to happen. I should not be charged twice for the same page of stamps! Only one page of the stamps was able to be used. In order to receive a refund for the page that was unusable, I was told to file a form through the US mail. Finally in mid October I was told that the USPS had approved the refund. Then I heard nothing. I spoke with customer service who said they would look into it. Basically I was given the runaround. My impressions of this business is that they purposefully created a situation where I would be overcharged, and then have made it difficult as possible to get my rightful refund. I would not use this business again, nor recommend them to anyone. Any help you can give me in obtaining my refund would be appreciated. I am filing a complaint here, and plan to file in small claims court next. Thank you.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are sorry that you encountered this issue. Rest assured we are investigating the issue you describe. We take these issues very seriously.
  
  As confirmed via email on 11/22/22, we have issued a postage credit of $87.25 to your postage balance. If you are logged in, please press the F5 button on your keyboard to refresh your postage balance. If you are not logged into your software, the postage balance will reflect the credit after you log in. You will receive an email confirming this credit was issued in the next few minutes.
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/11/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thanks to BBB for help resolving this!

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, earlier this back in June I canceled my service with Stamps.com but even after I canceled the account they were still trying to charge me 3 more months of service charges totaling over $71.00. When this happened I called their customer support department to complain about the issue and the Supervisor that I spoke with said he would clear out those overcharges and close my account and apologized for the issue and gave me a confirmation number to validate that the matter was closed. That number is
  #************* and just yesterday I got another email from Stamps.com claiming that I still owe them money for a closed account. I understand the postal service is hurting for money but this is the wrong way to go about it and I am not going to stand for it!
  I need your assistance. I have attached the latest email I got from Stamps.com to this complaint.
  

  Business Response

  Date: 12/06/2022

  Business Response /* (1000, 5, 2022/11/23) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out the outstanding balance of $71.96 on the account, as confirmed on 8/26/22 via email. Your confirmation number is: **************
  
  We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation prior to 7/26/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. We show that our e-mail representative offered you the option to close via e-mail on 7/26/22. We requested security question information from you in order to complete the closure process via e-mail. Unfortunately, we do not show that we had received this verification and information from you on 7/26/22. We show that you subsequently closed your account on 8/26/22.
  
  We also show that we followed up regarding your postage refund. We apologize for any misunderstanding. So that we can process this for you as a refund check, we needed to confirm the following pieces of information from you:
  
  1. Your mailing address
  2. The payee (please confirm whether the check needs to made out to a company or person - Ernesto Fernando )
  3. Company: ( ) or Contact Information ( ****************)
  
  We show that a ********** account was fully activated and established on 1/26/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/23/21. We show that you cancelled your account on 8/26/22.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. ********** is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any ********** account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, **********'s fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  ********** has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. ********** still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  **********

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered a recurring $17.99 charge to my credit card, by stamps.com which charged me to use the service. Even though I signed up for the service to buy postage, I don't remember agreeing to pay $17.99 or have not received a single email that my credit card was charged.
  
  I have not received a single email notifying that my trial period was over. Or an invoice or some kind of billing alert each month. Nothing. I don't remember seeing anything tangible anyone would get out of signing up for this service. I could easily get the same service for free from Paypal, so there is no way I would pay $17.99 a month had I known that there would be a monthly charge.
  
  I contacted Stamp.com to request a full refund. At the same time, I learned how they fooled customers by using some sneaky tricks on their website about the "charges". They only refunded a fraction (not even half) of the charges. This is unacceptable. I again request a full refund.
  

  Business Response

  Date: 12/12/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a refund of $71.96 to your credit card on 11/17/22. We have issued an additional refund of $94.75 on 11/28/22. We show that your account is closed. Your confirmation number is: *************.
  
  We show that a Stamps.com account was fully activated and established on 2/7/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/8/22. We show that you cancelled your account (10571732) on 11/16/22.
  We show that you have had a previous account with us:
  Account ******* opened on 5/22/12 and closed on 7/2/12.
  We also show that you have **********, a ShipStation PayPal ShipCenter Account.
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  *************************************************************************************
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been charging my credit card for $17.99 every month for at least a year. I did not authorize these charges. I have tried to get into my account to stop charges but they have locked me out of my account while continuing to charge me. They were supposed to send me a new password as I have tried many times to no avail.
  

  Business Response

  Date: 12/02/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund of $100.00 to your credit card on 11/17/22. We show that your account is closed. Your confirmation number is: *************.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We show that a Stamps.com account was fully activated and established on 2/25/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/26/21. We show that you cancelled your account on 9/27/22. We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you prior to 9/27/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We are sorry to hear that you had difficulties with our service. Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having. Our Email Support Team is also available to address such issues.
  
  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier in the year I cancelled my account with Stamps.com and had a balance. Normally they would refund the card once your account is closed, but because I cancelled my card, due to it being lost, they had to mail a check. It is now November, and I closed my account in January. REPEATED calls to the company only gets apologies and we will process it now. I can never speak to a manager or supervisor. I'm always told their busy and they will call back or their isn't a direct extension to them. My last call they even provided me with a claim number to refer to, and when I called back weeks later to check on the status, i was told that no such number exists. This company are thieves and I want my money back. It's been almost a year
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/17) */
  Dear********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  We apologize that you encountered this issue and for any misunderstanding. Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 2/28/22 as a credit card refund. The refund details are:
  Refund ID ********************** Amount: $25.65
  If your credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form. We apologize for your experience and appreciate your feedback regarding the refund process. We sincerely apologize for your experience and if we can help further, please let us know.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/11/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is the same generic type of responses and lies I keep receiving from your company. The refund was NOT ISSUED! I was told 3 seoerate times throughout the year that I have been following up, that the check was in the mail and in the way to me. That is false, and I guarantee you, that your company cannot provide proof that a check was mailed or cashed. The 2nd time, I called, I was even told the lie that my phone number on file is wrong so they couldn't reach me. I need this company to stop the lies, stop the generic responses, and do the right thing by ESCALATING this long over due issue and mail me my check. A real person needs to find the check and mail it and nit send these generic responses out. If you told me you were mailing the check, then provide proof that it was mailed. Your representatives said and confirmed that since my card was canceled, then a check will ne mailed. WHERE IS THE CHECK? Why are you holding my refund? Please stop tge lies and the generic responses and return my money.
  
  
  Business Response /* (4000, 9, 2022/11/28) */
  Dear********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously.
  
  I sincerely apologize for the frustrating experience. We'd like to resolve this issue for you, and rest assured that we have submitted a check request for the funds in question. Please allow 1-3 weeks for processing and delivery.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com