Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and used this service once to buy stamps, I spent about $10 and found it very helpful. However, I did not know that I was opting in to some kind of subscription service. I received NOTHING from this subscription service, I did not use it and wasn't even aware I had it. It took two months of charges ($39.98) until I noticed and I believe I should get a refund considering the fact that I received absolutely nothing from this service and did not use it at all. I want to cancel my account but there is a warning saying I will "permanently lose [my] account history" which is frustrating because I don't want to lose the proof that I was unfairly charged. Please, I need a refund and I need to cancel from this website, If I had received $39.98 worth of stamps or something I would not want a refund, but I spent an extra $39.98 and got ZERO services or stamp. I am very happy to pay the $10 for the stamps and service I used, but the extra $39.98 is not okay. This really feels manipulative and I should not get charged if I did not receive anything. Thank you

  Business Response

  Date: 02/21/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have refunded $39.98 to your credit card,as we confirmed via email.  We have also closed your account.  Any remaining purchased postage will be issued as a credit card refund.  Your confirmation number is: 240221-002931.
  We show that this account was created on 12/28/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/28/23. 
  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 1/16/24.     
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  Your service fee is a flat fee that is not determined by how much postage you print.You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that Stamps.com has been charging me a monthly fee of $20.19 without my notice since Nov 14 2023. I never received emails about these charges. This is so easy to miss. If I didnt check my bank account today, I would have never known.Please refund the total of $80.76 to me (4 months of charge). So disappointed!

  Business Response

  Date: 02/16/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy credit card refund in the amount of $80.76.  We have also closed your account.  Your confirmation number is: 240216-001248.
  
  We show that this account was created on 10/13/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/23.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/10/23.   
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com is a scam! I just noticed that they have been charging me $20 a month for services I never agreed to. They have apparently been spamming my account with new charges every month. I never agreed to monthly subscription from them. When I logged onto my account today it shows a $5 credit on my account, and there is no mention of this "Pro Plan" they are charging me for. This means they are intentionally charging my account in a hidden manner just to rack up unpaid charges on my account. Buyer beware! Do not do any business through Stamps.com!

  Business Response

  Date: 02/16/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However,rest assured that we have zeroed out the outstanding balance on the account.  We have also closed your account.  Your confirmation number is: 240216-002674.
  We show that this account was created on 5/15/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/15/21.  We issue $5.00 in promotional postage credit to new accounts. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 6/13/21.   
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I signed up with Stamps.com for a free trial. To my knowledge, I went and cancelled that trial before the date it ended. I went to their site and it said I had no active subscriptions. I assumed the trial had ended and thought nothing more of it.Just a few days ago I got an email (for the first time) stating that my form of payment had failed. I didn't even know I still had an account with them!I called them and they said I do (or did - I closed it while on the phone with them!) have an account and it has been charged $20 a month since I opened it in 2022.I have NEVER used their service. I told them to check their records. I never logged in again. Never used it.They said if I was willing to bring my account up to paid in full, they would consider a refund for the last two years.I refused to give them any more money, or a form of payment.They said that they could not help me if I wasn't willing to pay off my debt to them, but that they would close my account, which they did.I never received an email or physical mail receipt of any kind and I haven't ever used their service during the time I was apparently paying for it without my knowledge.

  Business Response

  Date: 02/16/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we zeroed out the outstanding amount of $19.99.  We have also issued a courtesy credit card refund in the amount of $250.00.  Your confirmation number is: 240215-004082.
  
  We show that this account was created on 4/13/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/13/22.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 5/12/22.   Rest assured we do offer various means to cancel an account, including online, phone, and email options.   We do not show that you requested to cancel your account prior to 2/14/24 or that we received any previous phone or email contact from you. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting charged $20.19 by Stamps.com for no reason. I did not sign up for any subscription nor am I given the chance to opt out of it.

  Business Response

  Date: 02/15/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a refund of $80.76.  Your confirmation number is: 240215-003917.
  
  We show that this account was created on 10/13/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/23.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/11/23.   Rest assured we do offer various means to cancel an account, including online, phone, and email options.   We do not show that you requested to cancel your account prior to 2/13/24 or that we received any previous phone or email contact from you. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! I recently discovered that Stamps.com had been billing me a monthly "service charge" for a subscription which began upon signing up for a trial offer back in 2000. In all this time from then till now, I never once received an email from Stamps.com that this subscription was recurring every month. When I looked on my stamp.com account, I could not find any billing records for a subscription, but did find I was signed up for a subscription that charges me $21.66 per month. I called Stamps.com to ask for records, and to ask for a refund. I was provided with the attached email stating that since July 25, 2020 I was apparently charged $819.70 in monthly subscription service fees - for a subscription service which I did not even realize I was signed up for. Stamps.com canceled my subscription and account, and then stated they would look into refunding me. A few days later I received an email stating they appreciated my "concerns about fraud," but that they recommended I contact my credit card. When I contacted my credit card ****************** they stated they could not dispute the charges because I had signed up for a subscription. So, according to stamps.com, I am out a total of $819.70. Going back to June 2020, I could only find an email confirming my trial - with "fine print" at the end stating "The Stamps.com monthly service fee is just $17.99 plus applicable tax, if any, including the first month." But I never received any emails after that which notify me of the monthly service fee / subscription being charged. Believe it or not, I never delete emails - I can see all my emails going all the way back to 2010 - and not once from then till now once did I find an email notifying me I was being charged for their monthly subcription. And on top of that, I searched everywhere on their website for records of my subscription charges, which I could not find. There was only a page stating I was signed up for a subscription, which I had not been aware of.

  Business Response

  Date: 02/15/2024

  Dear ***********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate, and normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy credit card refund of $250.00.  Your confirmation number is: 240215-002970.
  
  We apologize for any misunderstanding regarding our fees.  We show that this account was fully activated and created on 6/25/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do not show any indicators that this account was created fraudulently.  We do show a Welcome Email was sent to your email address on 6/25/20.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/24/20.   We show that you first contacted us to close this account on 2/1/24.  Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21278277
  
  I am rejecting the proposed refund of $250.00 because: the total amount that Stamps.com states it charged my credit card on a monthly basis for almost four years - without so much as an email to notify me - was $819.70. To be refunded only 30% of this total simply compounds the unfair nature of what a reasonable consumer would considered as deceptive business practices. Recently, the ************** Attorney General took up the case of SiriusXM's business practices involving monthly subscriptions, which makes me believe that it would find Stamps.com's subscription practices equally worthy of examination or action - especially when Stamps.com would not provide a consumer such as myself with full relief in the form of a full refund. In the least, I should think that Stamps.com would consider changing its practices by simply notifying its customers of its recurring service fees via monthly emails. I think Stamps.com could do better for consumers such as myself, and hope they will re-consider refunding me the total fees which have left this consumer feeling fleeced. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/01/2024

  Thank you for your feedback and for sharing your perspective, ***********.  We do consider the fees charged to be valid and appropriate.  However, we have issued an additional refund of $569.70 today to the credit card on file as a courtesy.  Please allow 3-5 business days for processing.  Customer satisfaction is very important to us.  We do not charge customers without their consent and authorization and were happy to answer your questions about our terms and conditions.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate. 
  
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: ******************************************** During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.  If we can assist further with your concerns, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 03/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware that there is a monthly fees of $19.99 when I signed up the account. I reviewed my bank account and they automatically charged me monthly fees of $19.99 which I never used their services before just signed up an account. I realized there are a lot of people have file a complaint about this issue. They charged me 2 transactions, one is $19.99 on 2/4/24 (posted on 2/5/24), and the second one is $2.67 on 2/8/24 (posted on 2/9/24). Im not sure why they charged me the second amount for. Id like to cancel these. I cant log in to my account online. They keep saying incorrect password and incorrect answer for security question to reset password.

  Business Response

  Date: 02/15/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a credit card refund of $22.66.  Your confirmation number is: 240215-002037.
  
  We apologize for any misunderstanding regarding our fees.  We show that this account was created on 12/31/2023 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/31/2023.
  Your second fee of $2.67 was the prorated fee for the final cycle of February 03, **** to February 07, ****.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  $19.99 was for the cycle of December 31, 2023 to February 03, ****. 
  We show that you had two accounts with us, a ShipStation PayPal Account and a $19.99 Pro Plan account, and that we provided assistance via email on 2/10/24 regarding your accounts. 
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/29/****.   We show that you closed this account on 2/6/24.  Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Contact and billing information must be entered manually at our site in order for an account to be created.  Stamps.com accounts cannot be created automatically or via a transfer of information from another site, such as the USPS. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I just want to make sure that my account was closed and I will not get any other charges for the future. Thank you!

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********** ** to ********* ** 09/2021. I continue to have the home in ********** and have since moved back to the area and am no longer in **., When I moved to LA, I thought I was in the **** website and somehow launched into stamps.com to forward my mail, (**** is a fraction of the cost I have come to find out since being scammed). I filled out my new address and was to be charged per month, which would have been only a one time low dollar expense at ****. I requested them to cancel my service 2 years ago and they did not. My Credit Card through its own cycle expired and I was no longer paying them since they had my expired card. I looked in my junk mail in my email recently and they are continuing to send me a bill and I am up to $300 dollars (see attached) for services I NEVER received nor agreed to pay for.... I want them to clear out this false account and STOP emailing me. I already let them rip me off until the card expired. I have NOT LIVED in ********* IN 2 years!!!! This is crazy. NO other company continues to bill like this... it is harassment. STOP

  Business Response

  Date: 02/15/2024

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we zeroed out the outstanding fees in question and closed your account.  Your confirmation number is: 240215-001886.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/10/20.   Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Contact and billing information must be entered manually at our site in order for an account to be created.  Stamps.com accounts cannot be created automatically or via a transfer of information from another site, such as the ***** 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 10/13/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/20.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I created a Stamps.com account to mail a package to a friend. I agreed to the charges for that shipment. I did not sign up for, agree to, or authorize any monthly subscription of any kind. Tonight I noticed a pending charge of $19.99 from Stamps.com. I was surprised because I haven't shipped anything. Then I looked back and discovered that I've been charged monthly! I went into my old Stamps.com account that I created in 2022 and I can't find any way to cancel this account. In addition, my Stamps.com account doesn't show any of the charges that are appearing on my credit card. I found an old email from Stamps.com saying that they were shipping me a scale for $0.00, but I never received the scale. Had I received the scale I might have realized that something was going on. Since Stamps.com doesn't provide a way to cancel their account online, I am disputing their charges and cancelling my credit card. This is a scam! I have certainly learned never to use Stamps.com for any reason in the future because after using them to mail one item, I have been charged a total of $255.87 so far, and received absolutely nothing for it.

  Business Response

  Date: 02/08/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a full refund for the service fees in question, as confirmed by our phone representative on 2/7/24.  Your confirmation number is: 240207-003888.
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/3/22.   Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  While we do send a free Welcome Kit for $0.00, as disclosed in our Terms, we do charge a service fee after the 4-Week Trial Period. 
  
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 10/5/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/5/22.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I strongly disagree with their assertion that their monthly subscription was clearly stated.  I never saw, nor agreed to, a monthly subscription.  Their website did not provide any way for me to cancel ******************.  Also, their advertising is deceptive. I never would have created an account if I had known they don't actually provide a one-time mailing option. However, I see that the company has refunded the money they charged to my credit card, so this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for stamps.com thinking they were A stamp ordering business. They are not. Within the month they can charge me on my Debit card *****. They have already changed Me **** which I don't know what it's for. I concerned I will have to cancel my debit card.Please help. Thank you

  Business Response

  Date: 02/07/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Your confirmation number is: 240207-002421.
  
  Rest assured that your account is closed, as confirmed over the phone and via email.  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  
  The $1.00 transaction you are seeing is a temporary hold called an "authorization" or "auth" and will not go through as an actual charge.  It is not a charge -- we were testing your card information to make sure it exists and is billable. This places the funds on a temporary hold while we wait for the credit card company to verify the information on file.  The authorization drops off your credit account within 72 hours for most banks, although for some banks it could take up to 30 days.  
  
  Again, we apologize for any misunderstanding.  Prior to registration, we do ensure that our customers see our Terms and Conditions  (which can be found at ********************************************* ) before they create their accounts.  The excerpt regarding the authorization states:
  
  "During account registration, ********************** may verify that your payment card is valid for the service fees associated with your service plan."
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************