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Average of 149 Customer Reviews
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Review fromMatthew B.
Date: 06/27/2024
1 starHarassing me after I asked them to stop emailing meBeachbody, LLC
Date: 07/03/2024
Hello *******,
We have unsubscribed your account.
We apologize for the inconvenience caused.
Sincerely,
BODi
Review fromAk R
Date: 06/25/2024
1 starWont delete my account because there isnt an actual chat, but a useless Ai.Beachbody, LLC
Date: 07/03/2024
Hello Ak,
We have sent you an email with information on how to delete your account.
Sincerely,
BODi
Review fromJessica D
Date: 06/25/2024
1 starBeach Body is an absolute fraudulent organization. Seven years ago I signed up and one year after completing my agreed upon contract I requested that products and services stop. It is 2024 and I am still fighting to stop these charges. I have reported to my cc, I have called, emailed Beach Body, I reached out to the trainer who signed me up ( no longer worked for them! ) Today, I checked my credit card as I do weekly, and BAM there is the charge for ****** that was not authorized by me again! Any attorney who want to help file a class action lawsuit?Beachbody, LLC
Date: 07/03/2024
Hello *******,
Upon reviewing your account, we were unable to locate any prior cancellation requests for your annual BODi membership.
We have cancelled your membership, and no further charges will be processed moving forward.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.
Sincerely,
BODiReview fromLLogan
Date: 06/18/2024
1 starI am writing to express my extreme dissatisfaction with Beachbody and the recent experience I had regarding my membership and charges. I was charged $179 for an auto-renewal of my Beachbody membership, which I was unaware of and unable to cancel despite my efforts. This experience has left me deeply disappointed with both the company and its customer service.Several months ago, I cancelled my subscription for the shake replenishment, which I mistakenly thought was tied to any auto-renewal for my membership. It turns out these are separate memberships, a fact that was not clearly communicated on the website and only added to the confusion. I have not used this Beachbody membership AT ALL since I cancelled the shake replenishment more than 7 months ago thinking that they were the same thing. Upon noticing the charge of $179 on my credit card, I immediately went into my Beachbody account to cancel the membership (that was still active unbeknownst to me). I requested the cancellation the SAME DAY the charge was made. I then contacted customer service to discuss the misunderstanding and request the charge reversal. To my surprise, I was met with refusal and was informed that no refund would be issued b/c I did not cancel BEFORE the charge was processed. This situation is frustrating, as most companies issue refunds for early-caught auto-renewals. It's surprising and disappointing when a company doesn't follow this common practice.As a family committed to responsible spending, it is deeply unfair to be charged for a full year's membership when the error is caught within the first few days (in our case HOURS!). This practice is especially insensitive to your current and future customers. I urge ********************** to reconsider this policy, as it reflects poorly on their business practices.Beachbody, LLC
Date: 06/24/2024
Hello ****,
Our records show that we did not receive a cancellation request for your annual BODi membership.
On November 27, 2023, you cancelled your monthly Shakeology subscription online via self-service.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
We have confirmed that a prebill email notification was sent to your email address on file on May 10, 2024.
Your annual BODi membership renewed on June 11, 2024, and was cancelled on the same date.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromCara M
Date: 06/17/2024
1 starBeachbody renewed my membership after I cancelled it - for the second year. They charged a credit card that was removed from the account, but they somehow still kept it stored. It was a card that expired in 2021, and they charged it in June of 2024. When I called customer service, they said I had to cancel within 30 days of the order - the original order of membership with renewal from 8 years ago!!! Horrible customer service. When I asked how to remove my card from the account, the only was was to fill out an online form. THEY WON'T LET ME DELETE MY OWN CARD!! This company is a total scam and only cares about making money. I wish I could leave zero starts.Beachbody, LLC
Date: 06/24/2024
Hello ****,
We are truly sorry for your recent experience and always want to ensure our customers are happy. We value our customers and exceptional service is always our priority.
Please note, a customer's credit card information (account number and/or expiration date) may be updated in BODi's records if their bank participates in a credit card verification program. Banks that participate in these programs work with companies with whom their clients do business, such as BODi, to inform those companies when there is a change to the client's credit card information. For example, if a credit card's number has changed, or the card is about to expire, the bank may notify BODi of the updated number or expiration date. If a customer's credit card is set to expire, **** may also update the expiration date on the credit card so they can continue to offer the same level of service.
It appears you have submitted a request to delete your account details. No additional charges will be processed.
Sincerely,
BODiReview fromAnna W
Date: 06/12/2024
1 starHorrible customer service and incredibly hard to cancel service. I thought I had paid for a 2 year subscription, but after 1 year I lost access to my account and every time I called or tried to access/change password, email, etc I was told I didn't have an account any longer and would I like to sign back up? So I said no, and moved on with my life until today when I was charged with a bull c*** auto renewal for 2 more years and suddenly they can find my account and they can "only provide a refund within 30 days of the original purchase price". They didn't even send an email notifying me of the impending renewal/charge.Beachbody, LLC
Date: 06/17/2024
Hello ****,
Upon reviewing your account, we have confirmed that on June 8, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our records show that the annual BODi prebill email notification was sent to your email address on file on May 07, 2024.
Your annual BODi membership was cancelled on June 12, 2024.You will continue to have access until June 08, 2025.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromLina L
Date: 06/10/2024
1 starAfter cancelling my auto renewal membership within 24 hours of the cut off, my credit card was charged and when I asked for an exception given that I hadnt used the app in 8 months since my surgery, they refused to refund my $250. I cant believe that a company as big as BODI (formally known as Beach Body) has absolutely no compassion for their customers or the fact that life sometimes happens. Would not recommend them to anyone. Terrible customer service.Beachbody, LLC
Date: 06/14/2024
Hello ****,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on June 10, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.Sincerely,
BODiReview fromErin O
Date: 06/05/2024
1 starDo not do business with this company, or ANY company that wont refund you for services unused. They are plain and simple stealing from people when they do this. And they know what theyre doing. You cant talk to anybody who can explain why they wont refund you for a cancelled subscription. They dont notify you of auto renewals ever. Theyre just a bad business trying to take people for what theyre worth.Review fromThomas R
Date: 06/01/2024
1 starDo not do business with BODi!It's embarrassing that the Better Business Bureau still gives an accreditation to BODi Beachbody. In the past month, my wife has had the exact same issue as all the complaints below: auto-renewed on her cancelled subscription, no auto-renew email notification, no refund offered, and no access to services. This is borderline illegal and we're currently working through a chargeback with ***** Better Business Bureau - I urge you to remove your association with BODi Beachbody.Beachbody, LLC
Date: 06/14/2024
Hello ******,
**** sends a prebill email notification approximately 30-days prior to the next scheduled renewal for digital memberships.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.Sincerely,
BODiReview fromAbbey O
Date: 05/31/2024
1 starTheir automatic renewal email notification is titled in a way to deceive the recipient to think its a general marketing email. Its titled as Your next year of results with ****. If it has to do with charging a fee, it needs to be clear that the membership is auto renewing. Something as clear as Your membership will renew in 30 days. Even when you open the email and read the first few lines it continues to appear as a marketing email. Its not until you scroll all the way down to the bottom of the email, practically in the fine print, that you see the details of what youre going to be charged and when. Then when you go to their website, its VERY difficult to figure out how to contact them. And once I did get a hold of someone, he advised me to send in a policy dispute form. Which I did, only to receive a it looks like you reached an email that is no longer accepting incoming messages. So I had to call again and was just asked to submit the form again and see if it works. I get a response back later telling me that they tracked when I opened my email. Thats not the issue, I didnt say I didnt receive the email. My issue is in the way they hide the fact that theyre going to charge you by masking the notification as a marketing ploy.They are deceptive and have an unethical practice. Extremely unsatisfied with the way they handle their business. I used to love using their workout videos/programs. Its unfortunate to find out that they have to scam people into making more money.Beachbody, LLC
Date: 06/05/2024
Hello *****,
Thank you for taking the time to share your experience. We take all feedback seriously, and we appreciate your honest feedback. We apologize for any inconvenience or frustration you may have experienced.
Sincerely,
BODi
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