Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged almost double the cost of my agreed upon membership subscription. For the past year and half, every 3 months I was charged $39. In September I was charged $74.97. I called Beachbody to inquire and they said I was notified and was outside my 30 day refund. I informed them that I was never sent notification or confirmation of my renewal charge to be able to dispute/cancel this properly. I've asked to talk to someone in management to dispute but escalation department says there is no one to talk to. Beachbody customer service is terrible!
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/28) */
  Hello******,
  
  Our Beachbody On Demand membership plans increased on June 23, 2022. Notifications were sent to all Beachbody On Demand customers prior to their renewal date. We have confirmed a notification was sent to your email address on file on July 23, 2022, and July 25, 2022. The subject is titled "Your Beachbody On Demand Membership Price is Changing". There is also a prebill notification email sent 30-days prior to the renewal date, subject titled "Your next year of results with Beachbody On Demand".
  
  Your subscription renewed on September 14, 2022, with the new pricing for the quarterly membership. On November 1, 2022, you contacted customer support regarding the charges made to your account. Our representatives explained the reason for the increase. During the interaction you requested a refund of the charge, and we explained your order is now outside of our money back guarantee timeframe.
  
  Since your request is outside of the money back guarantee timeframe you will have access to Beachbody On Demand until December 14, 2022. Your subscription has been cancelled and no further charges will process.
  
  Sincerely,
  
  Beachbody

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Beachbody again back in March 2022. I was never told I was being put into a "Preferred Customer" membership to get a discount on products I guess? 8 months later, I notice I have all these random charges on my account, $15 and change here, $22 and change there.. I then see I have been charged $15.95 every month for the last 8 months for a membership I never agreed on. Whats worse... I have NOT HEARD FROM MY COACH SINCE I SIGNED UP. This is ridiculous. I don't even really buy any products for me to want a discount on them. I solely use Beachbody on Demand and the bike (which i have issues with as well). So to recap, i am down $127 due to this so called Preferred Customer membership. I was able to get one month refund from customer service.
  
  Next issue relates to Beachbody on Demand and BODi... when my "Coach" signed me up, she told me the "Total-Solution Pack" included BODi so that i can do my bike workouts. Turns out i was misled AGAIN and have been paying $22.58 for the last 7 months - that's $158. When i looked at my membership online, the photo for the total solution pack literally shows BODi included. When i brought this up to CS, they said that they are both separate which makes no sense.... SO MISLEADING and false advertising.
  
  The last issue is this trash bike i bought from Myx - every day i stumble upon issues. Whether it is the sensor not connecting my cadence, or the bike being unbalanced, or my heart rate monitor not working. Sometimes the music doesn't work, some days the class restarts mid ride...its just ridiculous. It is not my router... i literally have them in the same room. I have contacted Myx/BB and they have been zero help and honestly, i just want to return the bike.
  
  I am over it and tired of Beachbody and the way their "coaches" scam people into throwing away their money.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Hello ******,
  
  After a thorough review of your account, we have confirmed, on March 24, 2022, you purchased a Total Solution Pack, which included an annual Beachbody On Demand subscription, a 30-day trial of BODI (billed $19.95 plus applicable tax every 30-days), a monthly subscription of Shakeology Chocolate Vegan bag and a Preferred Customer membership (subject to a monthly membership fee of $15.95 USD ($17.95 CAD / £15.95 GBP / 17.95 EUR). All terms and conditions are outlined at the time of purchase. There are also required checkboxes next to each subscription term before check-out, acknowledging automatic renewals.
  
  On November 14, 2022, you contacted customer support regarding the BODI membership and charges made to your account. Our representative explained the BOD/BODi membership details are outlined on your account on the "My Orders" page. You were also informed the charge you were seeing was for your Preferred Customer membership. We provided cancellation steps, in which you submitted the cancellation online. A refund was processed for the most recent Preferred Customer fee that is within money back guarantee. The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs.
  
  Regarding your Myx fitness bike, we see that on November 7, 2022, you contacted support mentioning you have encountered problems with your bike. Our representative asked for a photo of the bike pedal and provided troubleshooting steps regarding the sensor and squeaky seat concerns. On November 10, 2022, Myx support reached out to you with additional troubleshooting steps and asked for a video or photo of your pedal issue. We have not received a response from you with the requested information. We ask that you follow up with us with the requested information to resolve your bike concerns by visiting ******************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $169 and change for a Total Solution Pack that included annual BOD membership as I had a $10 off coupon from my coach. I had cancelled my BOD membership prior to purchasing this Total Solution Pack so that I could renew my BOD membership another year. I had done this before and have been with Beachbody for 3-4 years now.
  
  Fast forward to today and I no longer have BOD access all of a sudden. I contacted Customer Support at Beachbody and the entire experience took over an hour for them to tell me that it appears my BOD membership had 10 days left and so the "system automatically took the BOD out of the pack" and thus I do not have it anymore. I was not notified of this when purchasing the pack. Nothing on the website told me that something was removed from my pack or cart for any reason. I put the pack in my cart and checked out, expecting to receive each item as advertised per the law and as any customer would expect.
  
  Beachbody Customer Service told me that I could pay an additional $30 to add the annual BOD back. I already paid full price - why should I be expected to pay additional?? I have been a loyal customer for years but Beachbody will not receive another cent from me. They do not value their customers. They do not offer compassion or work towards a satisfactory solution. They say "sorry, our system took it out so we cannot assist you" even though I paid for it. I will not pay additional money for something I already paid for but did not receive. They also said that I could "return all items for a refund" - I purchased this Pack back in October. Obviously all items have been used in some capacity and unable to be returned.
  
  I expect a refund for the items I paid for but were not provided.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/11/23) */
  H********
  
  Thank you for contacting Beachbody.
  
  Upon a detailed review of your account, you had an active membership of "Beachbody On Demand" annual on your Beachbody account. You cancelled the 10/21/2022 "Beachbody On Demand" annual membership renewal on 9/09/2022 from our self-service site, but the membership access was still active until the end of the billing period on 10/21/2022.
  
  On 10/10/22 you initiated an SMS Text with our service team asking when your "Beachbody On Demand" membership expires. The representative advised you have "Beachbody On Demand" membership access until 10/21/2022.
  
  You purchased a "Total Solutions Pack" on 10/11/22. The order did not include a new "Beachbody On Demand" membership since your account had an active membership until the end of the billing period of 10/21/2022.
  
  You contacted our service team via SMS Text on 11/14/22 to ask why your "Beachbody On Demand" access was not available as you mentioned your recent "Total Solutions Pack" order included a membership. Our representative advised "You had access to BOD membership until 10/21/2022. You have purchased Total Solution Pack on 10/11/2022. Since you had an existing BOD membership at the time of purchase, it was not added to the Total Solution Pack." You mentioned you cancelled the membership prior to the purchase. Our representative advised the auto renewal was cancelled but you had membership access on the account until 10/21/22. Our representative asked if you could provide the order confirmation e-mail that shows "Beachbody On Demand" was included with your 10/11/22 "Total Solutions Pack" order, but you were not able to provide one. To resolve your inquiry, our representatives wanted to bill you a minimal amount to include the membership access on your account. You denied this resolution and continued to claim your order included the membership. Our representative provided a detailed review of the order placed and confirmed your order did not include the membership. The representative also advised that the order could be returned for a refund and a new order could be placed that included the "Beachbody On Demand" membership.
  
  Since you were not satisfied with the options presented with our team, you have submitted a request to delete your account information on 11/14/22.
  
  Upon further review of your deletion request, it appears you did not validate your information. Please resubmit your deletion request and ensure to validate your information.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (3000, 7, 2022/11/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Again, nowhere on your website does it explain that the package I purchased would not include the BOD. This needs to be resolved so it does not happen to other customers.
  
  I did validate my info with my deletion request.
  
  It is not the responsibility of the customer to ensure that your website correctly tells us if something will be included or not. We should not have to double check if the pack actually includes every item as marketed upon checking out.
  
  
  Business Response /* (4000, 9, 2022/12/09) */
  H********
  Upon further reviewing our systems, your Data Subject Request for deletion was not processed due to not validating your information. Since your account has not been deleted, we would like to offer you Beachbody On Demand access. We attempted to reach you on December 9, 2022, however, we were unsuccessful. Please contact us at the phone number provided to you via email.
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (4200, 11, 2022/12/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, thanks. I'm not a fan of your company after this experience and I have chosen a different one to pursue my fitness goals. You may provide refund of some kind instead.
  
  
  Business Response /* (4000, 13, 2022/12/27) */
  H********
  
  We have processed a one time courtesy refund amount.
  
  Communication on the refund amount has been sent to your e-mail address on 12/27/22.
  
  
  Please accept our apology if at any moment we made your experience with us less than amazing.
  
  We sincerely hope you will give us another opportunity to assist you in the future.
  
  Thank you again for your feedback,
  
  Beachbody
  
  
  Consumer Response /* (2000, 15, 2023/01/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Refund issued.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Beach Body on 9/18/22 year subscription. I never used it after the first few weeks of purchase. The first operator explained that I was past my 30 refund I understood however I requested to be refunded for the months moving forward not for the month that I had. I asked to speak to a supervisor. The supervisor I spoke to was not nor trying to be helpful and I asked to speak to someone else he continued to tell me I would not speak to anyone after him and that there was no one else to speak with in regard to the matter no many how many times I insisted to speak to some one else he just would say I am the last person you will speak to. He reported his name was*************.
  

  Business Response

  Date: 12/05/2022

  Business Response /* (1000, 5, 2022/11/22) */
  Hello *****,
  
  We have received your Better Business Bureau complaint and have thoroughly reviewed your account and previous contacts with our customer service team. Upon reviewing your account, you purchased an Annual Beachbody On Demand (which also included a 30-day trial of BODI) subscription on September 18, 2022. The 30-day money back guarantee eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership and applies to most products and programs. Additional details can be found on our money back guarantee FAQ: ********************************************************************
  Your money back guarantee period ended on October 18, 2022. You contacted customer support on November 9, 2022 (22 days outside of the money back guarantee period) requesting a refund and cancellation of the subscription. Our representatives explained our money back guarantee period and advised you could cancel and have access until the end of the current term, which is September 18, 2023. A second phone call was placed on November 9, 2022, requesting the cancellation of BODI. Our representative processed the cancellation for BODI and issued a refund in the amount of $21.15.
  
  Unfortunately, Beachbody's policy does not allow representatives to issue refunds for orders/memberships that are outside of our generous 30-day money back guarantee period (in this case, you were 22 days outside of the timeframe). Your Beachbody On Demand subscription is still active as you requested the representatives not to move forward with the cancellation.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2021 I called Beachbody's customer service line to cancel my subscription. I Thought everything had been canceled. They even gave me a refund on my membership for that month. That same month I got another deduction for a different amount, I called again, I explained to the rep that I wanted my entire membership canceled. I got another deduction and contacted them again. The rep explained to me that it was for another type of membership. I explained to the rep that my intent the first time I called was too cancel my entire membership. He apologized and walked me thru the cancellation process. He told me that I wasn't going to be deducted again. I noticed as of July 2022 I was deducted $15.95 I called this evening and spoke to **** (*******) he said that they will reimburse only the current deduction but I would have to complete a request for the rest of the money. I asked why did I have to request for a refund when it was an error on their side not mine. He told me that was beachbodys policy. I asked to speak with someone else. He transfered me to a lady that told me that she was looking at my account and she doesn't see any cancelation. She did see a refund in July 2021. I told her that if she sees a refund she has to have a cancellation. She tells me that a cancellation for a nutrition plan and ondemand membership. So I explain again that i requested to cancel my entire membership. She says the membership I currently have is a premier membership. I was enrolled in a coach membership but because there was no activity it was changed to a premier membership. I told her there was no activity because I was under the impression it was cancelled! She then Asks me to login to my account to complete the cancellation request AGAIN! I login and there is NO active membership. She is not sure why, I tell her it's because I canceled it! I am then told I still can't get a refund on the money that was deducted. Someone please help me put a stop to this misinformation.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/16) */
  Hello *******
  
  Thank you for speaking with us today regarding your complaint. As discussed, a refund has been processed for the charges incurred. Please allow up to five days to receive the refunds depending on your financial institution.
  
  Your membership was successfully cancelled on November 7, 2022.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered that my Beachbody membership was renewed on 9/28/2022. I called them today ************** to request a refund as I no longer use the services, and did not use the services this past year, since I have many programs available through my company. I was told by **** that since it beyond the 30 days there is nothing he could do except cancel my membership and I won't be charged the next billing cycle, which is 9/28/23. It was only 5 days past the 30 days, I was not expecting a full refund but at least a prorated one. Why should I pay for a service I am not going to use this year and didn't use this past year.
  

  Business Response

  Date: 11/30/2022

  Business Response /* (1000, 5, 2022/11/11) */
  Hello *******,
  
  Upon reviewing your account, we have confirmed your Beachbody On Demand subscription renewed on September 28, 2022. We see that you contacted customer support on November 2, 2022, requesting the cancellation of your subscription as well as a refund. Our representative processed the cancellation and explained that your subscription is now outside of the money back guarantee timeframe for a refund. You will have access to the subscription until September 28, 2023.
  
  Our products and subscriptions come with a 30-day money back guarantee. The 30-day MBG eligibility window starts from the date of delivery for a physical shipment or order date for a digital membership.
  
  For additional information regarding our money back guarantee, please view the following FAQ ********************************************************************
  Sincerely,
  Beachbody

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Beachbody products delivered to be on 6/3/22. The total for these items (Protein Powder, Recover Powder, & pre-workout) was $182.92. I did not use the products as soon as getting them because I still hadn't finished my first order. I just recently was ready and noticed that the expirdation dates were 9/2022. So just two months after I had received the products. I tried requesting either a refund or a replacement since there website never mentioned the products having a short shelf life and other customers I know have the same products with longer shelf lives. They said that their policy is only to make the products they send out do not expire within 65 days of the shipment so they will not assist me. I asked if I could escalate my requests to a supervisor and they refused. When I mentioned that their was not warning /disclaimer that they did this they just told me again all they are required to do is make sure it doesnt expire within 65 days of being shipped. They will not take my return (even though it is sealed) nor will they refund or replace the products.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/11/08) */
  Hello *******,
  
  Upon reviewing your account, we have confirmed you were shipped Shakeology Chocolate packets and a Performance Stack on May 27, 2022. Upon reviewing your previous conversation with customer support, you mentioned that one item has an expiration date of September 2022 and the other has November 2022. Both items had Best By Dates well within the 65 days from shipping date of the threshold for usage (with using the recommended servings, each should provide 20-40 days of consumption).
  
  Since these orders are outside of the money back guarantee timeframe, we are unable to process a reshipment or refund.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (3000, 7, 2022/11/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I feel as if there should be a disclaimer listed on their website so that you know the product has a 65 day shelf life before purchasing the products.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 15th I received a Beachbody MYX fitness bike (purchased not rent to own). October 17th I called customer services about two issues seat had a tear at delivery which the rectified within the week and the sensor was not talking to the tablet so the bike doesn't work correctly. I have done 3 factory resets on the tablet within a 3 day period none worked. When the heart rate monitor also failed to sync they had me do factory reset on that as well it also did not work. I have sent videos/pictures and done a zoom call with them. Currently I have to wait 3-5 days for a part to come to my house and then another 7-10 days to schedule service man to come out (they are sending me a sensor which isn't going to fix the heart rate monitor problem so this will just be ongoing and more time wasted). All this time I can't use the bike. I would actually like to speak to someone in the company who can help me get a replacement bike or give me my money back and take this one away. The process is like a part time job and they will only communicate through email. I have asked for someone to call me and they refuse.
  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/10) */
  Hello *******,
  
  We have confirmed you requested a return of your Myx fitness bike. Your scheduled return pick up date is November 12, 2022. We are truly sorry for your experience as we strive for customer satisfaction. We have advised the Myx fitness team to communicate with you regarding any return questions you may have regarding the process.
  
  We hope this resolution finds you well.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled beach body back in January of 2022. However I was charged again this October 2022 (yesterday). I canceled again. However since I already canceled, there was no reason for be being charged and I want my money back.
  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/11/07) */
  Hello *****,
  
  Upon reviewing your account, we have confirmed you purchased a Beachbody On Demand membership (billed every six months) on April 25, 2021. Unfortunately, we were unable to locate any prior cancellation attempts for the subscription. On October 26, 2022, your Beachbody On Demand subscription was cancelled and a refund of the most recent charge was processed.
  
  We have issued an additional refund for the April 25, 2022, charge as a courtesy. Please allow up to five days to receive the refund depending on your financial institution.
  
  Sincerely,
  Beachbody

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 22, 2022 I was billed $129.47 by Beach Body on Demand as a renewal of a subscription for my wife *******. On October 2, 2022 I went online and cancelled what I thought was that same subscription. On October 27, 2022 I received my credit card bill and saw that I had been charged for the subscription even though I had cancelled it. When I called customer support I eventually spoke with **** , he told me that what I had cancelled was the renewal for 23-24, not the subscription that had started 9/22/22. He also stated that since I was past the 30 day Money Back Guarantee, the money would not be refunded. I tried to explain that I believed I had cancelled on 10/2/22, but he kept repeating that the cancellation I had made was for one year from now and did not apply to the subscription that started on 9/22/22. He stated that he would like to refund my money but that "the system" would not allow him to do that.
  The cancellation order was #********* dated 10/02/22
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/11/01) */
  Hello *****,
  
  Upon reviewing your account, we have confirmed your Beachbody On Demand subscription renewed on September 22, 2022. On October 2, 2022, we see that you cancelled the next renewal, which was scheduled to process on September 22, 2023. You contacted customer support on October 27, 2022, requesting a refund of the recent charge, which is now outside of the money back guarantee timeframe.
  
  We have processed a refund of the recent charge on November 1, 2022, as it appears your intent was to cancel the current renewal. Please allow up to five days to receive depending on your financial institution.
  
  Sincerely,
  Beachbody
  
  
  Consumer Response /* (2000, 7, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Team Beachbody will refund the recent charge on November 1, 2022.