Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So frustrated with this company and never using them again. I was a customer for over a year. In November 2022, I restarted my subscription which came with a 14-day trial. Shortly after I signed up, I became severely ill, was bedridden for 5 weeks, was in the hospital 6-7 times, had surgery, and have been recovering for months. During the 14-day trial, I emailed my coach ***************************** and explained the situation and requested a refund. She kindly tried to keep me on as a subscriber, but I again asked for a refund as I was completely unable to work out. ***** gave me the impression that she took care of the cancellation. I did not realize that I had to call in to cancel until April (because I was never told how to cancel despite emailing asking yo cancel) when I received an unauthorized charge so I emailed ***** again. She advised to call customer service. I never followed up on it because I was still very ill, unable to work, and was caring for my 4 children on top of health issues. Because I was so ill, I wasnt keeping a close eye on my finances and didnt realize that Ive had three charges each for a three-month subscription in the past 9 months. **************** refunded my June 11, ****************************************************** have to fill out an online form. They would not let me speak with a manager who could help me. I never used my subscription, so anyone from the company who bothered to look at my online activity would have seen that I hadnt used it. They flatly denied my claim via an auto-response saying they already refunded me (they hadnt). They dont give a s*** about their customers and are a horrible company and pyramid scheme. So unprofessional.

  Business Response

  Date: 07/06/2023

  Hello ******,

  A refund was processed on June 13, 2023 as it was within our 30-day money back guarantee timeframe. On July 6, 2023, we have processed one additional refund as a one-time courtesy. Please allow five days to receive the funds depending on your financial institution.

  Sincerely,
  BODi

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March they increased the price of membership, nearly doubling it. They claim they sent an email 35 days prior. I received lots of emails about the change in their name at the time but did not see it mentioned about the price increasing from $99 to $194. When I asked to cancel and for a refund they told me Im out of their generous 30 day window to do that. I feel like I was deceived and mislead into paying nearly double the oat for the same service without proper notice. Either the print of price was so small or it went to my junk folder because they send a lot of junk emails. I would like a refund and to cancel or at least a prorated refund for now until next March. I feel the company used shady tactics to hide the increase of membership hoping no one would notice.

  Business Response

  Date: 07/06/2023

  Hi *****,??
  
  We have thoroughly reviewed your account details and customer service contacts.???  
  
  All Beachbody On Demand customers were notified of the Beachbody On Demand to BODi change via the email address on their account 35 days prior to renewal. We also provided a 30-day money back guarantee in addition to the 35-day notice. In total, you had *********************************** 30 days post the charge to cancel and get a refund. 
  
  There was an additional membership renewal notification sent via email 7-days prior to billing, which included the new price.
  
  Our system shows that we sent you an email about the BODi upgrade on February 7, 2023.
  Your membership for BODi has been cancelled as of June 30, 2023. As a result, you will no longer receive any additional charges. You will continue to have access until March 16, 2024.

  Unfortunately, were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20249763
  
  I am rejecting this response because there should have to be two way communication, a response back to the email informing that this information was received. One part communication does not prove that anyone has received your message that was hidden in your fine print. Do better. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/03/2023

  Hello *****,

  Your BODi membership renewed on March 16, 2023.Communication was sent 35-days prior the upcoming renewal regarding the BODi membership upgrade.
  At the time you had the ability to manage your membership prior to the renewal date.
  BODi provides a 30-day money back guarantee for all memberships and subscriptions.
  Unfortunately, your order is outside of our 30-day money back guarantee timeframe.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in January to try and cancel my membership with Beachbody. I was told my membership doesn't renew until March but they would make sure it was not on autopay so it didn't auto renew. I was looking at my bank statements last week to reconcile and noticed on March 27th I was charged $203.09. I called that same day to request a refund and make sure my subscription was cancelled. I spoke with a lady and she said I could not get a refund because I was out of the 30 day window. She sent a form I could fill out to hopefully have it appealed. Yesterday, their final decision was that I would not receive a refund. In that same email they told me I was sent an email with "Upgrading Your Membership- important changes with 35 days of fee access" in the subject line. They said it was sent on 2/17 and read on 2/18. I never received this email. My email inbox has thousands of emails and I searched for it and did not find it. Also, the subject line is very misleading. It has nothing to do with cancelling my subscription. Within in the same email of the final decision, they sent a picture of the ******************* The ****************** that I "signed" for say, "after 1 year, you'll automatically continue your membership for $119.88 (plus applicable taxes), billed every 12 months in advance to the credit card you provide today." If those are the ******************, why was I charged $203.09 instead? I would like a refund as 1. I called in advance and asked it to be cancelled, and 2. According to the ****************** I was charged wrong. The customer service was horrible, as I was told there was no one higher I could speak to about this matter. Whenever you have a business, there should always be someone higher up that a customer could talk to. It is very unprofessional.

  Business Response

  Date: 07/06/2023

  Hello *****,

  Upon reviewing your account, we have confirmed that your annual BODi membership renewed on March 24, 2023.

  35 days prior to the discontinuation of BOD and your renewal, we sent email communication to the email address associated with the account. Our system shows that we sent you an email about the BODi upgrade on February 17, 2023.

  All Beachbody on Demand memberships are being upgraded to BODi upon the membership renewal.

  When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions below those terms are still applicable to your BODi membership:

  Within those terms you agreed to automatic renewal which required you to cancel to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.

  Your membership for BODi has been cancelled as of June 27, 2023. As a result, you will no longer receive any additional charges. You will continue to have access until March 24, 2024.

  Unfortunately, were unable to approve your exception request for a refund for the BODi Annual Membership processed on March 24, 2023, as it is outside the money back guarantee.

  Sincerely,
  BODi

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership the day it was supposed to be renewed and when you look at my active memberships, it shows I do not have any but beachbody charged my card anyway. When going through the prompts on refunds, it states it should show a negate balance transaction which it does not. When I select manage membership that I was charged for, it shows I have no active memberships. The membership amount of ****** should be refunded and this business needs to restructure their customer service to make it easier for resolutions.

  Business Response

  Date: 06/29/2023

  Hello *****,

  We have reviewed your account details and confirmed that your annual BODi membership renewed on June 26, 2023. The membership was cancelled on the same day. Since your cancellation is within our 30-day money back guarantee timeframe, we have issued a refund of the recent charge. Please allow five days to receive depending on your financial institution.

  Sincerely,
  BODi

  
  

  Customer Answer

  Date: 07/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a charge for $179 on my credit card for the yearly fee. I was unaware that the fees had gone from $99 per year to $179 per year. I contacted ************ and spoke with *** who infomred me that they had sent an email 35 days prior to this increase via email. I did not see that email. Thus, my surprise with the increased fee. When I asked her to cancel my membership, she did so rendering my use of the service null and void. Then she told me that I would not be getting a refund as I was one day over in cancelling per their policy. She advised that I would have to complete a dispute form and they would decide if they would issue me a refund. When I complained and asked for a supervisor, I was told that she could not give me a supervisor so I asked for a manager and she advised me that they do not take customer calls....? I just looked at my email and despite being told they sent me a dispute form I do not have anything from Bodi.com so what am I supposed to do now? I question if that is retaliation? IN the meantime I have contact my credit card company and filed a formal dispute of the charge to my card. They have refunded the $179 until they have completed and investigation. Please advise.

  Business Response

  Date: 06/30/2023

  
  Hello *******,
  
  Upon reviewing your account, we have confirmed that your annual BODi membership renewed on May 26, 2023.
  
  35 days prior to the discontinuation of BOD and your renewal, we sent email communication to the email address associated with the account. Our system shows that we sent you an email about the BODi upgrade on April 21,2023.
  
  Your membership for BODi has been cancelled as of June 27,2023. As a result, you will no longer receive any additional charges.
  
  We have issued a refund of the charge on June 30,2023, as a one-time courtesy as you were one-day outside of our 30-day money back guarantee timeframe. Please allow five days to receive the funds depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Beachbody account in May 2021.Today, I received my credit card bill, and on May 18th, I was charged for an annual subscription of $242.95. I immediately went on the site, looking for a way to get into contact to cancel my account and request a refund. They advised me that since it is outside 30 days from the charge, I am ineligible for a refund, however they charged my EXPIRED credit card without my knowledge. I only found out today when I received my bill, and called as soon as I saw the transaction. I didnt realize until today that Beachbody had changed their name, so the majority of their emails go to my junk mail, so their renewal emails were likely overlooked as junk mail. Theyve now cancelled my subscription so that I cannot access it, but theyre still charging me for the full year subscription (through to May ****), because I am 8 days past their cut off that I didnt even know about it, and I certainly didnt agree for them to charge my expired credit card.

  Business Response

  Date: 06/29/2023

  Hello *****,
  
  Upon reviewing your account, we have confirmed that your annual BODi membership renewed on May 18, 2023. Your payment method being cancelled, or expiring does not constitute as a request to cancel your membership. Many banks participate in a credit card verification program where they provide companies that you subscribe to with updated account information to ensure there is no disruption to your membership.
  
  35 days prior to the discontinuation of BOD and your renewal, we sent email communication to the email address associated with the account. Our system shows that we sent you an email about the BODi upgrade on April 13, 2023.
  
  Your membership for BODi has been cancelled as of June 26,2023. As a result, you will no longer receive any additional charges.
  
  We have issued a refund of the charge on June 29, 2023, as a one-time courtesy. Please allow five days to receive the funds depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using beach body on demand subscription which beach body discontinued. They changed my subscription to beach body interactive and started charging more and annually. I called to cancel and they will not give refund because it says i was notified via an email. They send out mulitple emails per week of nonsense so i never saw this email. They will not even do a prorated refund for the rest of the year. I never agreed to the upgraded subscription or renewal or annual subscription so i dont understand how they can not offer a prorated refund at the very least. They should offer a full refund since i never agreed to this.

  Business Response

  Date: 06/27/2023

  Hello ********,
  
  Upon reviewing your account, we have confirmed that your annual BODi membership renewed on April 4, 2023. Our system shows that we sent you an email about the BODi upgrade on February 28, 2023.
  
  35 days prior to the discontinuation of BOD and your renewal, we sent email communication to the email address associated with the account. We assure you that email communication met the necessary requirements of communicating the migration of BOD to BODi.
  
  Your membership for BODi has been cancelled as of June 22,2023. As a result, you will no longer receive any additional charges. You will continue to have access until April 4, 2024.
  
  Unfortunately, were unable to approve your exception request for a refund. Here are some of the facts used to consider your request:
  
  All Beachbody on Demand memberships are being upgraded to BODi upon the membership renewal.
  
  Beachbody on Demand has been retired and cannot be renewed.
  
  BODi includes everything in Beachbody on Demand,plus new features, and content such as Mindset and Nutrition.
  
  As a courtesy, **** sent out notifications prior to your membership renewal:
  
  All BOD customers were notified of the change via the email address on their account 35 days prior to renewal. We also provided a 30-day money back guarantee in addition to the 35-day notice. In total, you had *********************************** 30 days post the charge to cancel and receive a refund. 
  
  There was an additional membership renewal notification sent via email 7-days prior to billing, which included the new price.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20220398
  
  I am rejecting this response because I did not agree to paying for a different membership. An email saying I'm a being charged for something I didn't ask for does not constitute my approval. Especially when getting weekly spam from your company. And not offering a prorated refund is unethical when I never approved the new plan. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/02/2023

  Hello ********,

  Your BODi annual membership renewed on April 4, 2023, and is now outside of our 30-day money back guarantee timeframe.
  Communication was sent 35-days prior the upcoming renewal regarding the BODi membership upgrade. At the time you had the ability to manage your membership prior to the renewal date.
  BODi provides a 30-day money back guarantee for all memberships and subscriptions.

  Unfortunately, were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20220398
  
  I am rejecting this response because I didn't authorize the charge. Receiving notification of a charge that I did not authorize is not sufficient to say that I am responsible for it. Especially when you send junk email constantly. To charge someone for a new service they should have to agree to it. I found the charge at around 60 days and asked for a prorated refund which is very reasonable for a charge I did not authorize and a service I never asked for or wanted. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/07/2023

  Hi ********,
  Unfortunately, you contacted us 79 days after the charge, which is outside of our 30-day money back guarantee timeframe. We assure you that all regulations were met and that we went above and beyond by providing you with a 30-day money back guarantee window for a full refund.
  Your paid access is available for consumption until 04/04/2024.Please log in and enjoy the content that many of our customers are benefiting from daily.
  If youre still unsatisfied, we recommend that you contact your financial institution.
  Since you were charged according to the policy, and BODi met the regulatory requirements necessary to support the transition to BODi, this will be our last correspondence within this complaint.
  Sincerely,
  BODi 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20220398
  
  I am rejecting this response because it does not matter that i didn't see the charge until 79 days.  I never accepted the charge or accepted a new plan.  Not seeing the charge or an email when we get hundreds of spam emails is not consent to get charged for a new product no matter how long it took me to realize it.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/13/2023

  Hi ********,
  Email notification is the standard practice for membership companies. As we stated in our earlier response, we assure you that all regulations were met and that we went above and beyond by providing you with an additional 30-day money back guarantee window for a full refund after the charge. 
  Unfortunately, theres no additional recourse considering you were significantly outside of our generous money back guarantee policy when you contacted to cancel and request a refund.
  If youre still unsatisfied, we recommend that you contact your financial institution for further resolution.
  Your paid access is available for consumption until 04/04/2024.
  Sincerely,
  BODi

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 I was auto charged $179 for the new Bodi membership which I was not given notice of a new price increase for membership and therefore was not able to cancel my membership due to the price increase. I have not used the product and did not authorize the charge yet the business will not refund my money. I have filed a complaint with the company but they will not refund my money

  Business Response

  Date: 06/23/2023

  Hello Sumer, ?
  
  Upon reviewing your account, we have confirmed that on March 13, 2018, you enrolled into an annual Beachbody On Demand membership. When you enrolled into Beachbody on Demand, you checked the box to accept the Terms and Conditions. Within those terms you agreed to automatic renewals which required you to cancel to prevent future charges and eliminate access. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
  We communicated via email 35-days prior to your renewal that BOD was being discontinued and replaced with our brand-new product called BODi. Per the email notification, our new platform BODi maintains the terms & conditions that you opted into at purchase.
  Our system shows that we sent you an email about the upgrade on February 6, 2023,and it was opened/viewed on February 7, 2023.   

  
  Your annual BODi membership renewed on March 13, 2023. Your membership for BODi has been cancelled as of 06/23/2023. As a result, you will no longer receive any additional charges. You will continue to have access until 03/13/2024.
  Unfortunately, were unable to approve your request for a refund outside of the money back guarantee period due to the following:
  The charges you requested a refund for fall outside of the money back guarantee period. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
  
  Sincerely,
  BODi

• Initial Complaint

  Date:06/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/23 , 4/24/23 post date, I was charged twice the renewal rate as what I paid last year when I signed up. I never receive a notification that there was an increase in the rate. When I got my credit card bill and saw this, I called the number on the bill ************. It directs you to their website. There was never an option to talk to or chat to a live person. I canceled my subscription effective immediately expecting a refund. There is also an option to cancel on the next renewal date. When there was no refund on my next credit card bill AND my service was discontinued, I looked for a different phone number to call. I stumbled upon this site and there is a clear indication they have habitual bad business practices. I called **************, the phone number you have listed and AGAIN, NO LIVE PERSON! I left a message. I want a refund of $192.43, the amount I was charged. At the very least, I would expect a pro-rated refund. My canceled order confirmation number is Order#********* Cancelled 05/22/2023.

  Business Response

  Date: 06/21/2023

  Hello ***,

  Your annual BODi membership renewed on April 21, 2023. Our records indicate that prior to the latest charge, you were sent an email detailing the upgrade to BODi on March 17, 2023.
  
  Your annual BODi membership was cancelled on May 22, 2023, one-day outside of our 30-day money back guarantee timeframe.
  
  We have issued a refund for the recent charge on June 20, 2023, as a one-time courtesy. Please allow five days to receive depending on your financial institution.
  
  Sincerely,
  BODi

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for two different accounts for Beach Body on Demand. I wasn't aware that I had a previous account and so I had recently opened a new one. The first charge was made on a credit card on April 25th. The second charge was made on April 26th. Both charges were for $179. I went to pay my credit card bill and noticed that I had been charged on two separate credit cards. I called customer service and was told it was out of the 30 day refund so she couldn't help me. She sent me a dispute form, which I filled it out and it said someone would get back to me within 5-7 business days. I filed the dispute on June 1st and it's now June 13th with no decision being made. I wasn't emailed a renewal notification prior to being charged for the first account, otherwise I wouldn't have created a new account. I want a refund on just one of the accounts as I have no need for two accounts.

  Business Response

  Date: 06/16/2023

  Hello ****,

  On April 25, 2023, we have confirmed that you signed up for an annual BODi membership under an alternate email address. Your annual BODi membership renewed on April 26, 2023, on your primary account due to no prior cancellation requests. Our records indicate that prior to the latest charge, you were sent an email detailing the upgrade to BODi on March 22,2023.
  
  We have cancelled your annual BODi membership under your alternate email address on June 15, 2023. A refund has been issued for the April 25, 2023, charge. Please allow five days to receive depending on your financial institution.

  Sincerely,
  BODi

  Customer Answer

  Date: 06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************