Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2023, I signed up to be a patient with Push Health. I was assigned Dr. ******* I was prediabetic and also have high cholesterol, which I took medication for. She prescribed me Ozempic which I have now been on for 9 months. I am no longer prediabetic, my labwork that I have done every three months is great and my BMI dropped by 6 points, along with me losing 34 lbs.I paid Push Health $94.99 each time I met with Dr. ****** through a virtual platform on Push Health every two months and she provided refills. My last meeting was at the end of November and she prescribed two refills. I filled one the first week of December. When I returned from vacation in January, I found my insurance was now denying coverage of Ozempic. While this is no fault of Dr. ******* I asked her to prescribe a different drug Wegovy, as the insurance suggested. She did not fulfill the authorization correctly and stated it was for obseity and it was denied. When I contacted her about this, she was very rude and asked for more money and I explained this was essentially a second refill, which I had paid for during my visit with her in November. She did not do what I asked.The next thing I know she deleted me from my Push account with her, giving me no access to contact her or our past conversations and medical records. This is very rude and unethical. I am filing a complaint with the ************* against her.I wrote to Push Health addressing the issue and asking for a refund of $47.49 since I didn't receive the full refill cost. No response. When I call no one answers the phone. When I email the help@push health, there is no response to my emails. They are the representative and employer of Dr. ****** and are not following medical ethics procedures by not responding to customers.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for reaching out! First, we'd like to make it clear that we are not employers nor are we representatives of the mentioned provider. The open practice function our platform provides allows patients and providers alike to sign up and be matched with someone licensed/located in their state. We here at Push Health make sure the providers that sign up for our platform are licensed to practice but DO NOT manage how they practice. When you reached out to our customer service via email we let you know that in a case where your provider was unresponsive or you were not able to receive your medication we would issue a refund. We did not receive word on whether a refund would be necessary or not. We will refund the mentioned transaction immediately.

  Thanks,

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21275535
  
  I am rejecting this response because:

  I never ever received any sort of email from them offering me a refund!  This is false. They have never contacted me ever, after I attempted to contact them multiple times.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *******, ***** Took me off her services after sending a rude and ugly message to me because I simply asked her to explain to me why I needed to pay for the PA because my insurance company was questioning that and wanted to know since Ive been been working with my insurance company to find out what weight loss medicine they would cover under my insurance. I personally have never had a doctor ask me to pay for a PA to be submitted for insurance to cover something. I didnt mind paying for it but after talking with insurance it also gave me a red flag, I also read a lot of BBB comments of people paying for the PA and never getting there stuff sent it. upon. Checking into this father she does not even have a license In the ***********. Now I am being told Ill have to pay another $69.99

  Business Response

  Date: 02/28/2024

  Hi,

  Thank you for letting us know. We have looked into your account and see that all charges between you and the mentioned provider have been cancelled/voided. If you have not seen the funds return please let us know so we can investigate further. We have reviewed the provider's account and can confirm they have an active ** license. That being said it is of utmost importance to us that patient's using our platform receive quality care and are treated respectfully. Please let us know if there is anything else we can do for you.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been using push health to fill prescriptions. Upon switching insurance, I was told I would need a prior authorization. ***************************** had stated that the insurance would not approve the prior authorization yet still proceeded to charge me $75. She did not advise that if the PA was rejected I would not be refunded for the PA. Had she advised of this, I would have never proceeded. She then stated she could not authorize refunds for PA, I would have to email push directly. Upon doing that I was sent a canned email with the same reply that they can not refund PA invoices. **** advised they could. I was given the runaround and told they could refund a prescription that hadnt been filled fully knowing that wasnt an option. I want to be refunded the PA invoice as I was not properly disclosed that it was not refundable if insurances didnt accept it. And **** knowing full well it wouldnt yet still charging me.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for reaching out. As our team previously stated we are unable to refund your invoice under this circumstance. We'd like to make it known that we contacted the provider and made sure to review your case carefully. Unfortunately, there is nothing more we can do at this time.

  Thanks,

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Push Health is a Tele-health to connect you with Dr.'s And N.P.'s on internet. I was looking for Semaglutide insulin injections. They paired me with ************************************* who suggested Semaglutide instead of ******* she told me for $300she could send me 6 weeks worth from a pharmacy in *******. I asked her if she could send the prescription to my local CVS pharmacy instead, that way if there was an issue I could handle it in person. she suggested I go with the pharmacy in *******. I told her I did not want to, in case there was any issues, but she insisted and I agreed. I paid her $300. she wrote the prescription to have the pharmacy send me the product. once it arrived I unpackaged it from a box with a cold compress inside only to find the bottle EMPTY when I contacted the Dr. *** would not do anything to help me and suggested I email the company. Which I already did.

  Business Response

  Date: 03/01/2024

  Hi,

  Thank you for bringing this to our attention. Unfortunately, the contents of the package are out of our control and will have to be handled between your provider and the pharmacy. We understand this is a frustrating circumstance and we'd like to help however we can. We can provide you a refund if we have your providers written approval. Please let us know if you need us to contact the provider directly.

  Thanks,

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought into because it seemed like a legit site. Im currently being told to try all the medications that I dont want to use. I communicated I wanted to try the original medication I used in the past and can now afford again but I am being suggested to buy perceptions I could NEVER afford initially. Im very dissatisfied. I feel as if this site is a scam and is trying to make me buy into stuff from other countries and NEVER receive it as seen in prior reviews. Im displeased and want to cancel my account and get a refund. Also nervous about my personal information being on this site.

  Business Response

  Date: 02/10/2024

  Hi,

  Thank you for bringing this to our attention. We can confirm that your prescription request expired and as result your charge was voided. We have disabled your account and can assure you that there is no reason to be nervous. You can contact us at ******************************* if you have more questions.

  Thanks,

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year, I have asked to have my account, on **********************, deleted and for my data to be removed. A refusal exchange, has taken place, where Push Health is refusing to delete my account and only deactivate it. I do not want it deactivated but deleted. I have never used this service other than communication purposes during the pandemic, to a doctor that no longer uses Push Health. It's been over a year! In the Terms of Service they state they are NOT a medical provider, so why do they think they have a right to not delete my account? According to them, they have a right to keep my information and don't have to delete it. They don't tell me for how long or what law they are operating under that gives them this right because they know they DON'T HAVE THE RIGHT! They are just like any other 3rd party app out there and are fraudulently refusing to delete my account under the guise that they operate like a medical provider, who would have a right to keep my information -- which is not true, because they are not a medical provider and should actively delete my account per my request but are refusing!

  Business Response

  Date: 02/10/2024

  Hi,

  I see you have been in contact with our team regarding this situation. Please reach back out if the information we have provided does not adequately address your request.

  Thanks,

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21226818
  
  I am rejecting this response because:

  Still in process of waiting for the accounts to be deleted (my account, sub accounts, **** and ******* accounts). Will close this complaint once I get confirmation that all accounts have been deleted from the Push app and anything associated with the Push app (website, etc.). Still dont understand why there isnt a delete account button on the app that I downloaded via Apple, at this time, but Ill just wait it out, for the back office to figure it out.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 03/01/2024

  Hi,

  As I previously mentioned our team reached out to you (Feb 7th 2024) in an effort to help assist you with this matter. We have been cooperative and sent you sources as to why we are required to keep certain information. If you would like us to proceed please respond to our email as soon as you can!

  Thanks,

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21226818
  
  I am rejecting this response because:
  

  The company is fraudulently linking resources that do not apply to my case. They are also in violation of Apples App Store policies, which require third party health apps to have a delete account button option available on their app, dating back to 2022. I, too, have linked multiple things to address this and they are adamant to not comply to delete my account and the sub accounts of my minor children. 
  

  This app is fraudulently holding on to my sensitive data of my children and I. Ive NEVER used your app no money has been exchanged on this app, no lab work has been done, never got a prescription, etc. Only communicated, like text messages, to a doctor, for advice, during the pandemic two years ago!! Started requesting for the account to be deleted in 2022.

  This all is unethical! Your fake 5 star reviews are noticeable, too.

  Im not going anywhere!! DELETE the accounts! Youre in violation of the Apple App Stores policies and youre straight up liars/frauds on to why you have to hold on to my sensitive data!
  

  Stop writing back unless the accounts are deleted with proof!!! 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like a refund, I feel super scammed from this app. This is not right to do at all.

  Business Response

  Date: 02/20/2024

  Hi,

  Thank you for letting us know. We have sent you an email ********************************* and hope to get this resolved for you as soon as possible. If you can not find our email please reject this response and let us know.

  Thanks,

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was asked to pay 5 separate times for doctor to issue prescription and PAs for medications. Medications were never approved. Doctor submitted wrong ** for one. No medicine was every approved, therefore I never received anything - contrary to the service I paid for which was specifically to obtain weight loss medications. No medications were obtained and no responses to multiple requests sent to customer service. Again, no medication was approved or received.

  Business Response

  Date: 01/30/2024

  Hi,

  I see we have recently communicated through our customer service team. Please get back to us as soon as you can in regards to our latest email dated 1/24/24. We understand this is frustrating and I assure you we're doing what we can to assist.

  Thanks,

• Initial Complaint

  Date:01/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using prescribed medication for weight loss. Since the price was high, I lengthened the amount of time in between doses (pharmacist told me it was fine as long as it was in refrigerator). I told this to my doctor at Push Health and she said since I was taking expired medication, she could not prescribe it anymore. Fine. My mistake! However, she THEN collected the $100 prescription fee and prescribed me the medication anyway (at a lower dose). I do not want that medication, I just want my money back. She simply pocketed the $100 and then had my account shut down because I wanted the money back for the prescription she said she wouldnt write me. I have the screenshots to prove the entire thing.

  Business Response

  Date: 02/10/2024

  Hi,

  Thank you for bringing this to our attention. I see we have been in contact and assisted you with this matter through our customer service team. Please let us know if there is anything else we can do to assist.

  Thanks,

  Customer Answer

  Date: 02/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a prescription be sent to my pharmacy which required a prior authorization from my insurance. I requested that Push Health send the prior authorization to my insurance company and provided copies of my insurance card and all information they requested. They charged me an additional charge for completing the authorization after I had already been charged for the prescription fill. I sent information on 1/7 and followed up multiple times with Push on the status of the PA being sent to my insurance company because my insurance company said they did not have it. I followed up several times and finally got a denial in the mail on 1/17/24 from my OLD insurance company. It was denied because they sent it to the wrong insurance company. I messaged them letting them know because they still had not responded to my inquiry from two days prior asking that they send the PA to the right insurance company (which was on the insurance card I provided to them). I sent an inquiry and request to ******************************* yesterday because their phone number just goes to a voicemail asking you to send an email, which is frustrating because you can't speak to a person or get a response asking that they sent my prior authorization to the correct insurance company and that I was extremely frustrated with the lack of response via the app and it has taken ******************************** sent to my insurance company. I followed up again today and no one is responding. I have spent $115.00 trying to get one prescription and still no PA. I had previously sent a request for another prescription that they ended up refunding after I complained but I still have no PA and I am fed up with this unprofessionalism and lack of response from this business that seems like they are nickel and diming their customers and providing sub-par service. I want my PA sent to my insurance company, I want confirmation of it being sent to the right place and I want my money back.

  Business Response

  Date: 01/26/2024

  Hi,

  I see we have provided your refund through our customer service email. We apologize for the inconvenience and hope you have a good day.

  Thanks,

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21165469
  
  I am rejecting this response because:

  
  I still have not been refunded for the $44.99 I paid nor the $62.91 I paid. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/10/2024

  Hi,

  I see all prescription requests and invoices attached to your account have been refunded after discussion with our customer service team. Please reach out if there is anything else we can do to assist.

  Thanks,

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They did refund me after multiple attempts to get the payments refunded. Worst customer service ever, no one responds back on the portal for days and they have zero attention to detail. Would NEVER use this service again. I spent two months trying to get a prescription and they cant fill out a prior authorization correctly so it was denied twice and now dealing with appeals process. Ending up starting over with my primary care because Push Health is incompetent. 
  
  Sincerely,
  
  *******************