Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 738 Customer Reviews
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Review fromKari C
Date: 01/05/2025
1 starI just had the most frustrating customer service experience of my life trying to get my account number and port-out pin from ******************. This was over a phone call. I even disconnected the call and tried calling back to get another **** and got the same person. It was incredible. I was so frustrated, as they are legally obligated to give a customer this information. There was no other option for how to request it besides the call at this time.I actually had not had a terrible experience with Mint Mobile up until that exit call. Now I will never be their customer again. No one should need to go through that to switch service.Mint Mobile
Date: 01/10/2025
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the account number, and PIN, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromSamantha A
Date: 01/04/2025
1 starAbsolutely terrible customer service. My grandmothers phone was hacked and they were able to swap her *** card easily. We have called multiple times to close the account and they say that they cannot verify because the email address doesnt match obviously because the hacker went in and changed it. They even told us they can see the activity and can see when the *** card was changed. We have bank statements with Mint Mobile charges and they still cannot authenticate because the hacked changed the email address on file. Five days later and nothing has been done, the customer service representatives lack empathy, and my grandmother cannot recover any other account since you need a phone number for two factor authentication. While it is cheap, if you are hacked (which is becoming more common), good luck. Mint Mobile will not be able to help you. I recommend literally any other service. Do not choose this company.Mint Mobile
Date: 01/05/2025
Dear ********, we apologize for the frustrations and inconveniences you've experienced with your account, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromThomas T
Date: 01/03/2025
1 starI purchased a phone as a Christmas gift for a relative one month before Christmas. First, I called and spoke to a Mint Mobile sales *** and asked if it could be returned if the gift recipient did not want it. I was told that I had 7 days from the date of activation, not delivery and that would be fine. Well, the recipient did not want it and I called for a refund within 7 days of phone activation. I was then told their return policy is 7 bdays from delivery. I would have never bought the phone if their sales *** did not assure me I could return it 7 days after after activation-not *********** aware that their sales ***s are telling lies to sell phones. If this is not fraud-I do not know what is. What a low rent phone company!Mint Mobile
Date: 01/08/2025
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromRodrigo A
Date: 12/31/2024
1 starDoest work. **************** not helpful they said device doesn't work. It is unlocked device. They don't returned my money wasted time and money. Don't buyMint Mobile
Date: 01/02/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromMarvin C
Date: 12/29/2024
1 starTell you one thing pay another!Our bill was 107 for two phones promotional, the 140 after that. Instead its 140 a line. 107 to 280 after a $5 a month promotion. The math makes no sense. We were forced to pay or lose our phone numbers. They blocked us from being able to port to another carrier. Gave us the impression to pay or we could start receiving threats.Mint Mobile
Date: 01/02/2025
Dear ******, we apologize for the frustrations and inconveniences you've experienced with the price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromBryan T
Date: 12/29/2024
1 starWhere do I start?First Mint Mobiles advertising is purposely misleading. They dont tell you that only the first three months are $15.00 a month for unlimited then it bumps up to over $43.87 a month. Second, they state in their advertising that there are no hidden fees and your billing breakdown even shows the fees and what you will be billed. For instance at the $40.00 a month plan you would be charged $120.00 every three months so imagine my surprise when Im charged $131.63! Well guess what? After speaking with customer service which is not easy to get to a live person there are hidden fees that increase your bill from $120.00 a month to $131.63 a month. Lets talk about their cell and data service. In short its absolutely horrible. 95% of the time I cant browse the internet or any apps like ********, TikTok and so on. I either get not connected to network or I just get a loading icon on my screen that never disappears and never loads. Sending texts and attachments can be mind numbingly painful and take for ever with repeated attempts at resending. To further help everyone else out let me state that I have a family plan with three lines and every line / phone experiences the exact same issues so its not a phone issue, its a network (mint mobile) issue and oddly enough it works better in the rural areas than it does in the city or more populated areas where theres more cell towers, try and figure that one out.All in all I strongly advise anyone looking to hopefully save money on cell service to avoid Mint Mobile, horrible coverage of any and prices are higher than most ever other option out there. Needless to say Im leaving Mint Mobile, worst cell phone service provider Ive ever dealt with!!!Mint Mobile
Date: 01/02/2025
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromMichael M
Date: 12/29/2024
1 starMint mobile is such a scam!At first you had to pay three months at a time and it wasnt $15 like **** ******** is saying now hes such a freaking con artist its like so ******** I have Visible which is so much less and never had a problem because you know why its owned by ******* that *** never had a problem. I had it for over two years. Dont be stupid and get men you need to go to Visible.Mint Mobile
Date: 01/02/2025
Dear *******, we apologize for the frustrations and inconveniences you've experienced with the price of the plan, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromKayla G
Date: 12/28/2024
2 starsEverything was fine until I went to renew my plan. I switched to Mint because I heard of their $45 for 3 month, unlimited data 'new customer' special. I went to pay for a different plan in advance on December 20th, and did pay for a 6 month, 15 GB a month plan for $164. My three month plan wasn't over until the 26th. I assumed I would still get service/data/all that. ****. As soon as I paid for the six month plan, no data, whatsoever. I tried talking with customer service, most of them didn't understand what I was even talking about, and it's not that hard to understand... I literally just wanted my data. I tried everything the site said to do if you have trouble with service, even switched over to eSim - which I got like four or five - none of those worked either. Today is the 28th of December, and yesterday I was supposed to have service again, or so I had hoped.... STILL NO SERVICE. It's either really crappy service or some scam. Like I said, everything had been fine up until I paid for a different plan. It is still so difficult and customer service was no help. Also, multiple times I would try to go to a certain page on ****'s website, like the return policy terms, and the link wouldn't work. Just weird man.I am still so frustrated and confused and annoyed and I just want my money back and be done with it all. I requested a refund because I am not going to waste my money on a plan that promises service but doesn't give it. And I hope I get this refund back because I literally cannot afford to put my money into a poopy mobile carrier service.Mint Mobile
Date: 01/02/2025
Dear *****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -Review fromOwen J
Date: 12/23/2024
1 starI ordered a new ****** Pixel 9 phone with Mint. I also selected unlimited 12 months plan. I was told by customer service afterwards that I cannot use the 12 months plan because I already had a number with Mint and the service was for new customers only (which is not clear on the purchase page, it is under fine print saying requires port in from eligible carrier. **** is not eligible I guess.) When I try refunding the plan, they tell me I can only refund the whole order with the phone and the plan as a bundle, not individually. There is nothing in their return policy or terms stating this, the word "bundle" isn't even there. They will not let me speak with a refund team. When I sent in a refund request, it was denied and stated I did not refund within 7 days of purchase. The only reason I didn't was because I called to set up service the day I received the phone and they put my old plan on the new phone. So now I have been scammed out of $180 dollars with no way of using it or getting it back, being told I can't use the plan and can't refund it. Thanks for nothing ****. You have lost a loyal customer.Mint Mobile
Date: 12/27/2024
Dear ****, we apologize for the frustrations and inconveniences you've experienced with the promo, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint MobileReview fromAmy S
Date: 12/22/2024
1 starThey lost my payment and ruined my daughters phone with their e-sim. First off I really liked Mint Mobile it started off great I was with them a whole year and wanted to keep it going. Well when it was time to pay I paid with my cash app account it said it went through but my service was not restored, so of course I went through cash app first to see where the money went and they said to talk to Mint Mobile because the payment went through, so then I I chatted with somebody from Mint Mobile probably close to 15 times. I had to explain everything and they could not help me they could not find the payment. I have callled them close to 5 times having to explain every time I have proof that they took my money but they will not accept it. I have been without service for two week. I cant get into two of my bank accounts because of two step variations I cant get into my work account either they have jeopardized my place of work and my place to live. I feel I should be compensated for this. And then on top of that their e sim has made it to where I cant get service from anywhere else on my phone. They, to me, are looking a lot like scammersMint Mobile
Date: 12/27/2024
Dear ***, we apologize for the frustrations and inconveniences you've experienced with the payment, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile -
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