Reviews

Review Details

• Review fromEddie L

  Date: 05/10/2023

  1 star
  Decent inexpensive service until I went abroad. A planned trip to ***** prompted me to add $20 to my account to cover roaming charges. While in ***** I could not roam at all. Four calls to four different morons reading from scripts solved nothing. One had me clear my internet history so I lost all my Wifi and Bluetooth connections to places I work, visit, friends' homes, etc. One had me switch the airplane mode on and off which had the result of disconnecting us immediately. No service for 10 days other than Wifi in hotels. Upon returning I spent another 2 hours on the phone just trying to get my $20 back which they denied. The company's customer service is pure gamesmanship. I think they want to see how long I would stay on the line as they put me on hold six times to check with their adviser, then come back online and repeat the entire conversation back to **** am paid in full for the year but am looking at other companies to switch to. Here's the message I received after they told me I would receive the $20 back. Made-up nonsense.Hello there! Mint Customer Resolution Team here.Upon further review, we found that we are unable to process your refund since it was it was already 5 days outside of the refund policy.Therefore, your request has been denied.

  Mint Mobile

  Date: 05/11/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromGerell J.

  Date: 05/09/2023

  1 star
  I purchased the 3 MONTH, 5GB PLAN - SIM KIT with taxes and fees I paid $51.47. The plan states that the data speeds reduce after 5GB but data is unlimited. Since data is unlimited, I'm thinking I should still have internet access put at a slower speed after I've used up the 5GB. I called Mint Mobile three time to let them know I do not have internet access and was advised it didn't come with my plan. This is false advertising. I purchased the 3 month plan and I have about 2 months to go on the plan and I can't use this service. I would like to be refunded for the 2 months I have left on this plan and to end my service. I need my phone and internet for my job.

  Mint Mobile

  Date: 05/11/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

  Gerell J.

  Date: 05/12/2023

  Havent received a call or email from anyone regarding a refund or fixing the issue with my service.

• Review fromRalph K

  Date: 05/09/2023

  2 stars
  I and my son have used Mint for our phones for over a year with no issues until April 27, 2023 we puchased a 3 month unlimited plan for a relative for $98.96 including tax. We gave a checking account for the amount but Mint charged $98.96 3 times. Checked with credit union, only one transaction on their end. Called Mint last Friday with no resolve, tried their chat option today but agent did not acknowledge receiving same amount 3 times. Mint refuses to give a customer service email address or to respond by email although they demand your email address to set up service.

• Review fromM Shakib A

  Date: 05/06/2023

  1 star
  Ported my number in today, the esim didn't install. The customer support said to wait 24 hours to get a new esim. I asked to be ported out, they still wants you to wait 4 hours to get those information through a phone number (which is absurd because I don't have service). This company is a scam. Don't fall for ****** innocent face ads. They will make you go through nightmare if you face any issue with them. Their ******* support doesn't respond and their online support is a joke.

  Mint Mobile

  Date: 05/08/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromThomas S

  Date: 05/03/2023

  2 stars
  Mint advertises 15 dollars per month, what is not in that advertisement is that you have to sign up for a year to get that price after the first three months. Yeah I should have checked the details when signing up, so if you do want 15 dollars per month, sign up for a year. The coverage/service is good, but beware of the price hike after the first three months if you don't sign up for a year.

  Mint Mobile

  Date: 05/04/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromLauretta C

  Date: 05/02/2023

  1 star
  Typical bait and switch. Advertised $15 per month. Signed up for 3 month at a time with 2 lines. I was charged $45 per line. GREAT RIGHT! To good to be true. 3 months is up and my account is charged $83.73 for the 3 months. They say the $15 per month was promotional. Now it's $25 per month. The rest was fees and taxes which I was not aware of. These companies keep getting away with it.

  Mint Mobile

  Date: 05/03/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromDani L

  Date: 05/01/2023

  1 star
  I talked to customer service as I couldn't activate the card. The customer service refused to either activate the card or refund it.

  Mint Mobile

  Date: 05/02/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromElizabeth S

  Date: 04/30/2023

  1 star
  Okay so Wednesday contacted them because my *** card stopped working All I needed was a replacement. Well went through the process talking to them on the phone got nowhere was told I was going to be contacted in an hour no contact called back same run around told her was contacted so on and so on this happened six times recently they told me I had to wait 4 hours and they would contact me still no call we pay 3 months in advance for the service All I need is a *** card to fix the problem yet they keep telling me there's nothing wrong with the *** card even though the phone is telling me that the *** card is not working this is now fixing to be Monday still no resolution no contact from them I was told to go purchase a *** card which we did call them for activation still spent money on it and everything and already prepaid service I need a resolution I need my service to either be working or I need another service. Their customer services awful I've talked to supervisors everything still no resolution.

  Mint Mobile

  Date: 05/01/2023

  Hi ********! We are sorry for the inconvenience you have had to deal with, and we will be more than happy to assist you personally, we will be contacting you via email for further assistance, thanks for bringing this to our attention, the Mint Mobile team.

  Mint Mobile

  Date: 05/01/2023

  Hi ********! We are sorry for the inconvenience you have had to deal with, and we will be more than happy to assist you personally, we will be contacting you via email for further assistance, thanks for bringing this to our attention, the Mint Mobile team.

• Review fromJason N

  Date: 04/25/2023

  1 star
  Service and data are the worst I have ever experienced. Do yourself a favor and avoid unless you like "dial-up" speed on an "unlimited" plan.

  Mint Mobile

  Date: 04/29/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile

• Review fromEd l

  Date: 04/14/2023

  2 stars
  I purchased 3 month plans for over a year, All of the sudden they used my credit card to purchase a year of service. never saved my info in the app and did NOT have the auto renew on. seemed to happened ounce it was sold to * ******.

  Mint Mobile

  Date: 04/15/2023

  Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile