Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 738 Customer Reviews
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Review fromJay S
Date: 06/13/2023
2 starsI personally have loved this mobile phone service more than any other. Not only has it been extremely affordable for a single person but it had incredible service for my area and other known trouble areas. A year and a half in now it's starting to decline. However, I see they're teeming with T-Mobile and that's probably the problem. I left Sprint for that very reason. Had no problems with Sprint until they did the same thing. So I'm quite sure the signal will remain absolutely terrible until T-Mobile puts forth the millions of dollars that it will need to upgrade its towers. Good luck. I guess I need to look for another mobile service that doesn't involve T-Mobile. It's truly a shame. I've been through ************ Sprint T-Mobile just about them all...well who needs a phone.Mint Mobile
Date: 06/14/2023
Hello, ***! Thank you for reaching out to Mint Mobile. We sincerely apologize for any inconvenience you may have encountered with our service.We understand that this is not the experience we strive to provide to our valued customers. To ensure that your concerns are addressed appropriately, one of our dedicated customer service agents will be reaching out to you directly.Best regards, and have a wonderful day ahead.Sincerely,Mint Mobile.Mint Mobile
Date: 06/14/2023
Hello, ***! Thank you for reaching out to Mint Mobile. We sincerely apologize for any inconvenience you may have encountered with our service.We understand that this is not the experience we strive to provide to our valued customers. To ensure that your concerns are addressed appropriately, one of our dedicated customer service agents will be reaching out to you directly.Best regards, and have a wonderful day ahead.Sincerely,Mint Mobile.Review fromJared G
Date: 06/13/2023
1 starThis company lies in their marketing. System is not accurate. **************** unable to escalate your calls. No one can help. Left me with no service for 5 days and then just threw my number back at me and told me to fend for myself. Their materials say they will help get you connected or back to your provider and this is not the case. Also part of the same service provider I was on and told me it be seem less and it obviously was not. Time and money wasted with no help.Mint Mobile
Date: 06/14/2023
Hello Mr. ****** hoping this message finds you well. We are very sorry for any problem you faced while transferring your number to **. One of our agents will be contacting you to better address the concern.Sincerely Mint Mobile.Mint Mobile
Date: 06/14/2023
Hello Mr. ****** hoping this message finds you well. We are very sorry for any problem you faced while transferring your number to **. One of our agents will be contacting you to better address the concern.Review fromTerry B
Date: 06/13/2023
1 starI have been trying for 2 weeks to get my phone number released. The worst customer service I have ever dealt with in my life.Mint Mobile
Date: 06/14/2023
Hello, *****! Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service.This is not the experience we want you to have when using our service. Since we are unable to provide support through this channel, one of our customer service agents will be getting in contact with you to address the matter. Best regards, Have a nice day.Review fromKaren D
Date: 06/12/2023
1 starI signed up, thinking it would be a good option since I call ****** a lot, but they had trouble transferring my old #. I went over the information with my carrier and Mint several times and they still couldn't get the information correct in order to transfer my number. I asked them to stop trying to transfer it because I decided to go to a different carrier and they couldn't access my number because it was tied up with Mint's request, which wasn't working anyway. I was told it would take an hour or two to do that and it still wasn't done as of the next day.Every time I talk to a representative, they say they will call me back that day and not one of them has. They would not transfer me to a manager. I don't complain easily, but this has been a time-consuming experience and not worth it.Mint Mobile
Date: 06/16/2023
Dear *****************,Thank you for bringing this matter to our attention, this is certainly not the experience we aim to provide, and we sincerely apologize for the inconvenience and frustration.To address your concerns and provide a better resolution, one of our dedicated customer care agents will be contacting you via email.Best regards,Mint MobileReview fromJohn K.
Date: 06/12/2023
1 starIf it were possible to give negative stars... I WOULD! Do not utilize Mint Mobile as your cellular carrier. My wife was gifted a phone that was not compatible with their service and she really liked the new phone, so I ported her number to a new carrier. When I contacted Mint Mobile in regards to a refund of the two remaining months of **************** I was told that since I did not cancel within 24hrs there would be no refund. Basically this companies policy is s**** you, another person will replace you... criminals hiding behind an LLC. If you are late renewing they would cut you off immediately, cancel service and they are like "Thanks for your hard earned money, now (insert expletive here) off!"Mint Mobile
Date: 06/16/2023
Dear *****************,We deeply apologize for the negative experience you encountered with our service, and we understand your frustration regarding the refund request for the remaining prepaid service. Your feedback is genuinely appreciated, as it helps us identify areas for improvement within our policies and customer service.In order to address your specific situation and work towards a resolution, one of our dedicated customer care agents will be reaching out to you promptly. They will carefully review your case, discuss your concerns in detail, and explore possible alternatives.Best regards,Mint MobileReview fromDaniel B
Date: 06/12/2023
2 starsThe service is on but trying to return a defective device had been impassible and costly. The cuisine experience is bad as I've seen other people complain of the same issues with phones from the same manufacturer. I was offered ac rma that net came and then I read offered it again but then they backpedaled and refused. Or send that there is no retail control or accountabili**. I'm unable to get a proper receipt and they don't honor their own policies, they just twist the meaning for the company's own gain. Pawning the problem off on manufactures and insurance companies when they're legally bound to take accountabili**. And telling you they're sorry for your experience. I had to claim the purchase w my creditor and only after I mentioned that did they offer ** send a label I still have yet to recieve. I will never buy another device from this company and I urger consumers to be weary and to have all their bases covered before joining mummy. Definitely keep your old device if you order a new one through this company. I had another carrier for 5 years and I only transferred my number on good faith. I didn't read enough reviews or forums about their retail practices.Mint Mobile
Date: 06/16/2023
Dear ************** sincerely apologize for the unpleasant experience you have had with our service and the difficulties you encountered while trying to return a defective device. We deeply regret any inconvenience and frustration this may have caused.In order to address your specific situation and resolve the issues you have raised, I have escalated your case to our customer care team. A dedicated representative will be reaching out to you shortly to discuss your concerns in detail and work towards finding a satisfactory solution.Kind regards,Review fromVirginia M
Date: 06/08/2023
1 starSame story as others, but these reviews were available only after I signed up. I first had 3 month plan as trial and service was fine. Renewed for one year Jan. 4, 2023 to take advantage of $15/Mo. rate. 4 MG per mo. was plenty for keeping in touch with family and friends but service was poor - frequent "Mint temporarily unavailable" messages. Sought help from foxbot computer chat. After an hour verifying my account I was instructed to shut phone down and remove sim card. Replied I did not know how to do that because my son activated my account last fall. Was told to let them know when I got it out. Went to ******* store and had them cancel Mint and set up a ******* account. Knowledgable clerk and pleasant experience. Called Mint to confirm cancellation and request refund and was told they no longer give refunds. Expensive ****** for me but be warned this is a shady operation. Reliability trumps cheap and "I'm sorry."Mint Mobile
Date: 06/09/2023
Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint MobileReview fromRachel P
Date: 06/05/2023
1 starWhen we moved our line to Mint mobile in March 2023 they promised a referral credit for both me and the referral line as listed on their page ****************************************************** (Unlimited Plan you get $90 in credit. That way your friend will get their $15 in credit, too). I was supposed to get $90 since I have an unlimited plan and my referral should have gotten $15. I have yet to receive the referral credit and I have called multiple times and was told each time that a support ticket would be opened, the account notated with the concern, and that I would get an email with the support case number, as they would not provide it over the phone, and that the credits would be applied to our accounts. Neither line has received a credit and I have not received 1 single support ticket email. When I call back they do not see anything in the notes and tell me no support ticket was created and then I have through the whole thing again. They should not false advertise a referral program if they are not actually providing the referral credits. This has been so frustrating. Be aware!Mint Mobile
Date: 06/06/2023
Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint MobileReview fromAniI K
Date: 06/03/2023
1 starAdvice: Do not switch to Mint.Details:1. Switched 3 lines + 1 new; paid for 3 months with auto renewal 2. Three esims and 1 physical sim. Installed app, setup "family"3. First few days phone calls worked, but noticed delay in OTP sent from Mint 4. Added money to wallet for intl calls 5. Two days later, when I had to make an intl call, it said service was not available 6. Called help desk. They asked me to logout of app.7. Since I had forgotten password after enabling fingerprint, tried to reset, but otp never came. Tried this dozens of times.8. All phones are now "sos only" or "emergency calls only" (iphone and adroid both)9. I'm not able to call helpdesk.10. Support can't reset password with otp 11. Support does not understand the issue. Says system glitch. Asks for ***** hours to solve.13. There are no fallback options for otp. They could have sent it to email.14. ****** authenticator was configured and tested before. But, password reset process does not accept it. 15 When all lines are with one carrier and all of those get deactivated because of a system glitch only for your account, and they need 48 hours to fix, what do you make of it? Businesses like this should not be allowed to operate in ***. PERIOD.Mint Mobile
Date: 06/06/2023
Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint MobileReview fromMatthew M
Date: 05/28/2023
1 starI want to warn anyone considering switching to Mint Mobile: DO NOT purchase any more than one month at a time for multiple months, even if purchasing more months at a time will save you money in the long-run. If you have issues with service after 45 days of activating a service, they WILL NOT refund you any money even if you can't use their service.
We had adequate service for the first month, so we decided to buy a 12-month plan after that to save money in the long-run (to get the advertised deal of $15 per month per line). At about half-way into the next month, none of our phones would work consistently at the same address. We reached out to customer support 3 times to get the issue fixed and none of their recommendations/troubleshooting fixed the issue. The last customer support person just recommended we wait it out to see when we would get service back, which is a horrible idea to tell people who need regular cell phone contact for appointments.
We purchased 3 lines at over $600 for a 12-month plan, having only used half of a month of service, then we decided to switch due to being without cell service at our address for over 2 weeks. When I requested the refund, they denied it and wouldn't refund ANY of the money, so we had to switch carriers and being out of over $500 in unusable service. The email denial I got simply stated their policy:
"You are not eligible to request a refund for a new Mint Mobile service activation or SIM Kit when forty-five (45) calendar days have passed since the date of purchase (“45-Day Refund Exclusion”)."
I would advise to pay month-by-month and not expect any refunds back after 45 days regardless of the reason. They are unwilling to work with you after that point. I hope this review helps others to refrain from trusting Mint Mobile until you have had months into service.Mint Mobile
Date: 05/29/2023
Hello, So sorry to hear that. We'll have one of our agents reach out to assist you with this matter. Thank you. Mint Mobile
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