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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 737 Customer Reviews

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Review Details

  • Oliver M

    Date: 04/21/2025

    terrible customer service - scammed me out of my money and wont transfer my line

    Mint Mobile

    Date: 04/23/2025

    Hello *****, sorry to hear about the trouble with your line transfer and feeling scammed. One of our agents will be in touch to help sort this out. Yereny, Mint Mobile Social Media Team

  • Dawn T

    Date: 04/16/2025

    On the 3rd month, data slows down, almost to a stop, around 15 days before payment is due, no matter how much data is left. There is no way I have unlimited data with 19 gb used and 1.6gb of 10 gb left on hotspot and I don't have a connection! **************** also hangs up on customers if it is a service complaint. I have been with mint mobile for a year and it's not worth another month.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, sorry to hear about the slow data speeds and trouble reaching support. One of our agents will reach out to assist you further. Yereny, Mint Mobile Social Media Team

  • doug b

    Date: 04/15/2025

    simply put, if they have an issue and can't provide you service (their issue), they will not provide you your money back for unused service. They seem to be designed to fail at fixing their technical issues... but they are awesome at quoting their contract erms.

    Mint Mobile

    Date: 04/23/2025

    Hello ****, so sorry for the trouble with your service. One of our agents will be reaching out to help. Yereny, Mint Mobile Social Media Team

  • Robin M

    Date: 04/14/2025

    They have a scam where they will not let you out of your service. They put you on hold forever. I will never recommend this company to anyone. And someone should look into why they answer the other phones within a minute

    Mint Mobile

    Date: 04/23/2025

    Hello *****, so sorry about the frustration with trying to cancel your service and reaching support. One of our agents will reach out to help resolve this. Yereny, Mint Mobile Social Media Team

  • Caleb H

    Date: 04/11/2025

    I switched from T-Mobile Prepaid to Mint Mobile. I purchased a year plan with Mint and began the process of porting my number over. Tmobile successfully ported my number out, but Mint ran into an issue when porting the number in. I have lost all service, and Mint is just saying that I have to "wait" for them to fix things. If I want to leave **** at this point and go back to T-Mobile or another carrier, I am unable to port my number out because it is not active on Mint. I have lost my tmobile service because tmobile ported the number to Mint. According to Tmobile, Mint also put a lock on my IMEI number for a phone that I purchased a while ago (not from Mint). In summary, Mint essentially has me trapped by holding my number and IMEI hostage, and they are not giving me concrete updates or information. I am only being told that their technical team is working on it, but I am unable to speak with anyone on that team for more details.

    Mint Mobile

    Date: 04/23/2025

    Hi *****, we're very sorry about the experience you had trying to transfer your number to Mint. We understand how important it is to keep you connected. We'd like to discuss this further. One of our agents will contact you to resolve this. Yereny, Mint Mobile Social Media Team

  • Mike M

    Date: 04/05/2025

    Zero customer service. Tried to check order status online and it said invalid order number even though it's the order number they provided in the receipt. Tried to call customer service and was hung up on 3 times. Automated chat asked 4 questions and press a number for each question. None of them pertained to my problem so I didn't press a number. After a minute automated voice can't on and say since it didn't get a response that was there cue to hang up. Really! That's what sorry gets from no response because the problem wasn't one of the 4 questions?

    Mint Mobile

    Date: 04/23/2025

    Hi ****,Were sorry for the trouble youve had trying to get help with your order. Thats definitely not the experience we want for our customers. We'll have one of our agents reach out to make this right. Yereny, Mint Mobile Social Media Team

  • SARA R

    Date: 03/30/2025

    I am extremely disappointed with Mint Mobile. I used my phone number for only four months, yet they continued to charge me without my approval. Despite multiple attempts to contact customer support, no one provided a proper resolution, and they refused to issue a ********* is completely unacceptable for a company to charge customers without proper communication or authorization. The lack of accountability and customer support has been frustrating. I do not recommend Mint Mobile to anyone looking for a reliable and trustworthy service provider.

    Mint Mobile

    Date: 04/01/2025

    Hi 
    Were sorry to hear about your frustration. Mint Mobile operates on a prepaid model, meaning payments are made upfront for the selected duration. ** **** to take a closer look at your account to clarify any misunderstandings and see how we can assist. 

    We'll have one of our agents reach out to make this right.

     

    Thank you. Mint Mobile

  • Austin S

    Date: 03/28/2025

    I was with T-mobile and had my iphone 14 paid off so i wanted to find a cheaper phone option to save money. Mint mobile seemed perfect since its $30/month on T-mobile towers that i liked and also the website said it had a free 7 day trial. I tried the trial loved the service. The app said i could port my old # in which i did wanting to buy mint mobile. When i did port my phone number in and my phone went into sos mode and the mint mobile app glitched and took me off my free trial stats screen. so i had to call support and see whats up. I was told to buy the unlimited plan since i wanted unlimited data to get my ported phone number in service and off of free trial. So on the phone with the *** she told me to buy the plan a did only for her to say she didnt see it on file. I checked my email and it had a confirmation number but i was told my old phone number thats on the free trial cannot be upgraded. I was told the order # i gave went to somewhere else. Where it went to i dont even know, they took my money and offered a refund taking 7-10 business days. I tried to get my number ported out cause i have to keep my number for work since i doordash and all my apps need my phone number for verification. After 12 hours of calling chatting. Im stuck with my phone on free trial, my phone number is held hostage and cannot be ported out, customer service tells me its a glitch in the system and that i cant use my phone number anymore and have to use a new phone number. I cant use a phone number since everything is built around my old. I couldnt do doordash today to make money to get a new phone plan anyways. They took $98.75 from my bank account and left me with $30 to my name with no phone service. I cant do doordash to work to pay my bills so i guess im going to be homeless now due to mint mobile not making it simple and easy to switch. Im stuck in this loophole nightmare and my life is going to financial ruin. 1/10 stars for stealing my phone number and my job. Thanks.

    Mint Mobile

    Date: 03/30/2025

    Hi ******,
    We sincerely regret hearing about your experience and understand how important it is to have a working phone number.  We'll have one of our agents reach out to make this right.

     

    Thank you. Mint Mobile

  • Michael L

    Date: 03/25/2025

    Data is at dial up speed unless on WIFI. NO REFUNDS ON prepayments! Do not use

    Mint Mobile

    Date: 04/18/2025

    Dear *******, we apologize for the frustrations and inconveniences you've experienced with the data. We sincerely apologize for any inconvenience caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

  • Egor S

    Date: 03/24/2025

    Aggressive advertising says how cool they are, and how bad and overpriced other providers. And how pathetic the reality is.First of all, the connection quality is pretty poor, at least in **. Sometimes the internet traffic is very slow, even in the populated and central parts of the city.Second, they just take your money and don't provide a service. I'm referring to adding the data when your monthly amount is used. They literally take your money for additional data right before the monthly renewal and purposefully burn it, leaving you with just the monthly amount. They call it "care for customers that urgently need additional data". About the rest customers who just spent 20 dollars for nothing, they don't care at all.Third, their chatbot is extremely stupid and it's forced on you. You have to fight it every time you are trying to reach out for at least an explanation. And when you get through, you better didn't. Because people promise you to take care of everything. Then they make you wait, then they ask you to reboot a phone. You do that, the session with the support closes, nothing is fixed, you go to the chat again and you have to fight the guard-bot again. After that you get to another agent that also promises to solve everything. And after you explain everything from different angles, you wait and then you start receiving stupid questions about the things you've just explained. The chat freezes, the session closes - another fight with the guard-bot and only after that another agent (of course after promises to help and resolve everything) finally gets to the point - they just take money and they don't add the burnt data back or refund anything. Basically, taking money and not providing anything is called "scam". So since they love to rip off a quick **** and take hold of it instead of a long-term relationship - I'm out. I'm changing the provided and they will never receive any money from me again.

    Mint Mobile

    Date: 03/26/2025

    Hi Egor,
    Were sorry to hear that your experience with our service and support team didnt meet your expectations. We strive to provide transparent service and assist our customers as best as possible. Wed love the chance to investigate your concerns further and see if we can make this right.

    We'll have one of our agents reach out to make this right. Thank you. Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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