Reviews

Review Details

• Review fromAmanda S

  Date: 12/12/2023

  1 star
  My account was paid for and active as of December 1, 2023. It is now December 12, 2023 and they decided to cancel my account and refund my money. I was at work, just started a new job, and my phone suddenly stops making and receiving calls. Perfect timing Mint. So I contact them via chat (since no service), ask why they cancelled my service with no request to do so and they just said sorry for the inconvenience and if you want to restore service send us more money. Prove to me I submitted a form to cancel in the first place. They cant. This was Mints mistake, not mine. So why would I give Mint more money when I havent actually received the money they say they refunded? Right now I have an email saying they did, there is no pending transaction on my bank account and waiting **** business days is not an option when I need my phone for work. Also, why would I trust they wouldnt keep cancelling service whenever they want to just so they can ask for money again? None of this makes sense and 100% would not recommend Mint Mobile. At this point, it is a scam.

  Mint Mobile

  Date: 12/13/2023

  Dear ******, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJu C

  Date: 12/12/2023

  1 star
  Lost my number of 17 years, failing to port it correctly, and then trying to deny a refund. I messed with customer service for over a week. Unacceptable

  Mint Mobile

  Date: 12/13/2023

  Dear **, we apologize for the frustrations and inconveniences you've experienced transferring your phone number, and with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromMark S

  Date: 12/12/2023

  1 star
  I have the same experience as ************************ could get their service up and running and when I tried to get a refund I received this email. I was on the phone for hours working with them to get my new phones to work with their service. It took weeks of calling.Hello **** S*****, Ultra/ Mint Mobile Customer Resolution support here! Upon further review, we found that we are unable to process a refund for your CASE ID: ********** since the services are outside of the refund policy Therefore, your request has been denied. For questions please use the ChatBot on mintmobile.com or in the Mint Mobile App or call us at 1*(800)* 683-*7392 Thank you for choosing Mint Mobile!Best Regards!************************** Customer Resource Team Specialist ( CRTs)

  Mint Mobile

  Date: 12/15/2023

  Dear *********************,
  We sincerely apologize for the challenges you've faced with the activation and refund process. We understand the frustration this may have caused, and we want to address your concerns promptly.
  To provide a resolution tailored to your situation, we'll reach out to you privately for additional details.

  
  Kind regards,Social Media Support, Mint Mobile

• Review fromJake M

  Date: 12/09/2023

  1 star
  Trying to get a hold of a real person is almost impossible. They keep incorrectly charging my account and trying to talk to someone about is a nightmare

  Mint Mobile

  Date: 12/10/2023

  Dear *************************,
  We apologize for the inconvenience you've faced, and we understand the importance of addressing billing issues promptly. We're here to assist you in resolving the incorrect charges on your account, we're sending you an email, please check you inbox as soon as possible. 

  
  Best regards,Mint Mobile Support

• Review fromSachin B.

  Date: 12/08/2023

  1 star
  I opted for a plan that was advertised with the cyber week in Nov 2023 which included additional 6 months of free service when you buy/add 6 months of service (so total of 12 months). When I received the phone and tried to get it activated they (mint mobile) said that you need to transfer another number. This was not mentioned anywhere when the deal was purchased. On contacting customer service they said we cannot honor the phone purchase with the deal as you need to transfer the service (phone number) from another carrier and is mentioned somewhere in the fine print. This was a purchase as a "new customer" for my son as I am currently a Mint subscriber. I thought they would provide a new number with this deal but they wanted me to port an existing phone number from another service provider. This is totally wrong and deceptive practice. When I mentioned what other options do I have they mentioned we can give 3 months of free service with 3 months plan purchase. I said that is fine but I paid for 6 months of service with 6 months paid as part of the deal. So they need to refund half of the amount paid to bring the amount to 3 months and then add 3 months as free (total 6 months). Again the customer service said we cannot refund any money and amount paid will count for 6 months. Where is the free 3 months then I asked and they said they cannot do anything about it. This is classic fleecing of the customer. I am totally disappointed with the service and more so being a loyal Mint Customer for the past many years.

  Mint Mobile

  Date: 12/10/2023

  Dear *******************************,

  
  We apologize for any confusion and frustration you've experienced regarding the deal. On the website it mention that this offer is exclusively for port-in, here are the details, we share this with you in case you'd like to read it: ''Limited time offer. New (port-in) subs. who purchase eligible device & any ******** data plan receive a 50% discount (6 months) on the 12-month plan at checkout. Taxes & fees extra. Additional restrictions apply. See full terms for more details cliking here: ***************************************************************************''

  If you don't port-in a number then the promotion is not aplicable as the only rule of this promo is to port-in a number, if you opt for a new number then you get what you paid, six months. 

  We appreciate your understanding. 

  Best regards,Mint Mobile Support

• Review fromCharles B.

  Date: 12/07/2023

  1 star
  I paid for three months service upfront but *********** could never get their service up and running on my moto-G stylus. I requested a refund which I've never received and I couldn't even get my phone number back from them. Worst experience with a phone company ever!

  Mint Mobile

  Date: 12/09/2023

  Dear *****************************,

  
  We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand the importance of a reliable connection, and we regret that we couldn't meet your expectations.
  To address your concerns and ensure a resolution, we will reach out to you privately.

  
  Best regards,Social Media Support, Mint Mobile

• Review fromUrmi D

  Date: 12/07/2023

  1 star
  I referred my friend via 'share by email' link from my account to get referral credit. It sent an email to my friend, containing a link which my friend used to purchase 5GB plan. 2 weeks later Mint Mobile neither credited my account not my friend's. Upon calling repeatedly they kept on saying that the code used by my friend does not match with the one on my account. The code that they're referring to shows up on 'share by social' option in my account. I retried 'share by email' option multiple times and it generated a different code every single time, not matching with 'share by social' code. I explained same thing over email provided my their so-called 'back office' agent with all the requested screenshots as well as to multiple customer care agents via chat and call, but they didn't bother to understand. If their policy is just to accept the code that is on the 'share by social' link, then their 'share by email' button should generate same code not a different one every single time. Their system seems to be buggy.Giving single star because they don't want to accept that their system is buggy or they didn't bother to revalidate from their end.

  Mint Mobile

  Date: 12/09/2023

  Dear *******************
  
  We apologize for the inconvenience you've encountered with the referral process, and we understand your frustration.
  To address your concerns and ensure a resolution, we will reach out to you privately for more details.

  
  Best regards,Social Media Support, Mint Mobile

• Review fromDianne C

  Date: 12/07/2023

  1 star
  I had a terrible experience with customer service. They all speak very kindly and made promises for a refund. I was on the phone 45 minutes. Then I later received an email saying something like: "on further review we can't give you a refund... have a nice day!" I called again - 34 minutes more - and another kind rep told me she would take care of it and I wouln't have to call again. She gave me a refund ticket number. A few minutes after hanging up, I received another email - not even a call - "stating they tried to process the refund but it didn't go through. best regards!" So now I'm calling yet AGAIN....with another kind person, placing me on multiple holds trying to get the "information" she needs to help **** think Mint Mobile must be trying to put people off so much they just get tired of calling, and then they don't have to deal with us anymore.

  Mint Mobile

  Date: 12/11/2023

  Dear ***************************,

  
  We sincerely apologize for the inconvenience and frustration you've experienced with our customer service.
  We are committed to resolving this case for you to the best of our ability, please wait for an email that we'll send you. 

  
  Best regards,Mint Mobile Support

• Review fromE&M G

  Date: 12/06/2023

  1 star
  My wife and I pre-paid for 3 months of ************ for our two phones. However, after we received our SIM cards and tried the service, we were dismayed to discover that our calls would break up, end unexpectedly, or wouldn't even go through. Mint had neglected to tell us that we were outside their service area. Of course, we requested a refund. The agent on our chat said we would be refunded, and I kept a copy of that chat. However, Mint only repaid us for one of our two phones. We tried to get repaid for the second phone through three lengthy online chats and an attempted email exchange, but **** wasn't responsive. They refused to pay what they promised and what they obviously owed.It makes no sense to pay for service that doesn't serve us, and a decent business would be quick to issue a refund.Note also that it's very difficult to get customer service from Mint. To be able to chat with a real person requires working your way through a maze of automated stuff. And even with a live agent things move slowly as there are a long pauses when it's their turn to respond.We would definitely advise against doing business with this company.

  Mint Mobile

  Date: 12/07/2023

  Dear E&M, we apologize for the frustrations and inconveniences you've experienced with the refund, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile

• Review fromJudy B

  Date: 12/06/2023

  1 star
  I made the terrible mistake of deciding to switch to mint mobile. I ordered 2 sim cards (for my husband and myself). Got them quickly, that was the ONLY positive thing I have to say. Day 1-I spent 9 hours on the phone between ******* and Mint trying to switch my husband's account, even bought him a brand new phone, bad SIM apparently. He had no call or text access for 4 days. Finally he was switched. I put the 2nd SIM card in my phone, system says not valid. **************** nightmare begins. I have talked to no less than 10 people. I have had 2 different "tickets" issued. It has been 7 days, my phone number was transferred and I have NO replacement SIM card, no call or text access. Your customer service is the worst I have ever experienced. Agents hang up on me, refuse to let me speak with a supervisor, tell me to be patient and on and on. They tell me to access my account, which I can't set up, because I have NO access. I don't know how to get my phone number back so I can go to another carrier.

  Mint Mobile

  Date: 12/06/2023

  Dear ****, we apologize for the frustrations and inconveniences you've experienced with the services, we sincerely apologize for any service caused. We'd like to address your concerns directly, so we will be reaching out to you privately for further assistance.- ************ Support, Mint Mobile