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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 738 Customer Reviews

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Review Details

  • Tony G

    Date: 08/28/2024

    Worst experience ever, Don't shopping here. Visible much more better save money

    Mint Mobile

    Date: 08/29/2024

    Dear ***************,
    Were sorry to hear that your experience with Mint Mobile didnt meet your expectations. Your feedback is important to us, and wed like to understand more about what went wrong so we can work to improve.
    Thank you for sharing your thoughts, and we hope to have the opportunity to make things right.
    Social Media Support,
    Mint Mobile

  • Jesse W

    Date: 08/26/2024

    My phone became missing I wanted to shut it off to prevent unauthorized use or charges but I was told since I didn't have the phone it would remain active. So I am liable for what happens going forward. I have experienced poor call quality if I needed to call a relative or work I had to walk outside of my house to the elements to use the phone because it didn't work in the house.I am switching to a more reliable network. **************** is horrible.they treat there customers poorly.

    Mint Mobile

    Date: 08/27/2024

    Dear ***************************,
    We deeply regret the frustrations and inconveniences youve experienced with your service and customer support. We sincerely apologize for any issues caused.
    Wed like to address your concerns directly and assist you in resolving this matter. Please expect a private message from us shortly, where we can gather more details to investigate and provide a suitable resolution.
    Thank you for bringing this to our attention.
    Social Media Support,
    Mint Mobile

  • Kasey V

    Date: 08/25/2024

    I've spent ************************************************* the mail. No confirmation email, no refunds on all the replacement **** they've charged me, even though they said I wouldn't be charged. So far I've used half of my first month and haven't been able to use my phone. They half a** tried to activate my phone and only managed to fail to do so, and after buying a new phone they refuse to mail me a sim card. They stole my phone number and refuse to send me a sim card to activate my phone.They also keep double charging me. The worst part is, that I'm locked out of every account I have that needs my phone to be an authenticator. No access to my bank accounts, credit cards, I can't pay my any of my bills as a result of their botched attempt to activate my phone. The only reason why I'm stuck with Mint Mobile is that they have my phone number, as soon as I can I'm moving to another carrier. **** ******** needs to think about how Mint Mobile treats their customers if he's going to put his name on it. It reflects poorly on him.

    Mint Mobile

    Date: 08/29/2024

    Dear ********************,
    We sincerely apologize for the issues you've experienced with receiving your SIM card and the challenges you've faced in activating your phone. We understand how critical it is to have reliable access to your phone and services.
    Please know that we take your feedback seriously, and we're committed to resolving this issue as quickly as possible. We will be reaching out to you privately to assist in addressing your concerns.
    Thank you for bringing this to our attention.
    Social Media Support,
    Mint Mobile

  • Paul J

    Date: 08/24/2024

    I opened a family plan and set it up for 4 lines, all of them 20 gb/month for 12 *********** set up two lines correctly, but the other two were set up as unlimited and 3 months.After 7 phone calls to their "customer service", no one at **** was able to make the corrections needed. I finally gave up and changed the plans after the incorrect 3 month plans ended.That's when I discovered that I had beed over-charged. Mint charged me for 6 phone ******** took another 4 calls to customer service to get two refunds issued.Calling customer service is like banging your head against a brick wall. Their personnel are completely incompetent. They refuse to escalate your call to a supervisor, even when the representative admits that they don't have the technical capability or authority to make requested changes. I was connected to a supervisor once out of all my 11 calls, and that call got ********** experience has been horrible and I recommend that NO ONE should use this service unless you're willing to accept whatever plan the set up for you. It doesn't matter what you order; you get what you get and trying to fix it is futile and incredibly frustrating.

    Mint Mobile

    Date: 08/29/2024

    Dear *********************,
    We deeply regret the frustrations and inconveniences youve experienced with the setup of your family plan and the challenges you faced with our customer service. We sincerely apologize for any issues caused.
    Wed like to address your concerns directly and assist in resolving this matter. We will be reaching out to you privately for further assistance.
    Social Media Support,
    Mint Mobile

  • Randall L

    Date: 08/22/2024

    Not worth the money. service is worst ive used. had att, verizion, sprint, tmobile, xfinity, and now mint.. after the promotion i will switch.. save yourself the trouble and stay away

    Mint Mobile

    Date: 08/23/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Darren M

    Date: 08/20/2024

    We signed up with two lines of service with the Mint Mobile 5G plan. With our previous carrier, we never used more than 3GB in a month. The first month, both Mint lines supposedly went through 5G of data in a few days. After the data reloaded for the next month, we went through another 5G of data OVERNIGHT the first night. WHILE WE WERE SLEEPING. WHAT?? And it doesn't just slow down after you exceed the cap; the phone is pretty much useless. Repeated calls to customer service simply tell me that we're using up all the data and we can try turning mobile data off while we're near ****, which is ridiculous. To make things worse, I'm a dummy and pre-paid for a year to lock in a low rate.

    Mint Mobile

    Date: 08/21/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Rebekah R

    Date: 08/20/2024

    I had purchased a promo understanding that it was for new customers but it wasn't. It was fornonly new customers that where switching from another company and had to bring a phone number.Spoke to a CSR and was advised of this and was told to email to request a refund. Which I have twice and no reply. Having a little ****** search found a form on their website to fill out. Which I have completed and again no reply. Now I'm going to have to *** CSR again and see if I can get a refund. Which I do not have high hopes for. Regretting ordering a new SD card for a new plan. At the time I thought this would be an easy process. But was I wrong. The return process is horrible.

    Mint Mobile

    Date: 08/21/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing issues with getting a refund. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • SUNIL K

    Date: 08/20/2024

    We paid for 3 months in advance and they suspended my daughter's service all of a sudden within a month for no reason. As per their record we didn't renew. Also remember that their customer service starts 8 am pacific time, so if you are in eastern or central zone, you cannot even contact them.Total waste of money and time.Will not recommend it for school kids as you may not be able to contact them in time of need.Absolutely disappointing!

    Mint Mobile

    Date: 08/21/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Heather M

    Date: 08/18/2024

    Decided to take a risk and buy a phone from this company as it was discounted from 999 to 559. I ALSO added a year long protection plan from ******** and it showed up on my purchase receipt and delivery receipt. Went to activate my protection plan and now they are claiming I didn't purchase one despite clearly being charged for it. They are now refusing to refund my $79 and are now claiming the phone costed more than I paid. Conveniently $79 dollars more. Clearly fraudulent behavior.

    Mint Mobile

    Date: 08/19/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

  • Tami B

    Date: 08/18/2024

    Am not a customer of this company and they got my debit card number and charged $202.86 to their company. Attempting to get reimbursed at this time but so far no success.

    Mint Mobile

    Date: 08/19/2024

    Hello! Thank you for contacting Mint Mobile. We're so sorry to hear you're facing this issue. One of our representatives will get in contact with you by email.
    Best regards,
    Mint Mobile

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