Reviews

This profile includes reviews for Experian's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian

  475 Anton Blvd Costa Mesa, CA 92626

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  Experian

  505 City Prkwy W #1 Orange, CA 92868

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  Experian

  PO Box 5450 Orange, CA 92863-5450

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  Experian

  19125 North Creek Pkwy Ste 203 Bothell, WA 98011-8000

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  Experian

  955 American Lane Suite 1E Colton, CA 92324

Review Details

• Review fromDeena A

  Date: 09/06/2025

  1 star
  This company has the ABSOLUTE WORST customer service on the planet! It is next to impossible to speak to an actual living, breathing human being. They expect you to do EVERYTHING through their inept, inadequate, and infuriating AI interface. But sometimes you NEED to speak to an actual person. They are making millions of dollars in profits, yet they are too freaking CHEAP to pay for human customer support staff? I would give this company ********** if I could. I filed a dispute with them about an error on my credit report. I uploaded FOUR DOCUMENTS, which are PROOF of my claim. My claim was DENIED! I want to talk to someone to ask why, but they make it next to impossible to talk to a living, breathing person.Did they even SEE my uploaded documents? Did they bother to make even one phone call, which would have easily verified my information? I have no idea because I CAN'T GET A HUMAN BEING ON THE PHONE!!!! EXPERIAN IS THE WORST COMPANY ON THE PLANET!!!!!!! They should be banned from the industry. If a company is providing credit reports, which can affect a consumer's ability to take out loans, and the interest rate we receive, then the very LEAST that company can do is provide REAL PEOPLE to answer their **** phones!!! I would give NEGATIVE TEN STARS if I could!!!!

• Review fromRyan R

  Date: 08/29/2025

  1 star
  The automated service has ****** me off beyond reason. It is impossible to reach anyone. I cant log in to my account and the automated service only wants to redirect me to the help page. F*** the automated service.

• Review fromMarc

  Date: 08/28/2025

  1 star
  Experian does not allow you to talk to a customer rep; instead they have an automated filter that blocks you from it. I tried to submit a consumer statement to my account. I mailed a letter asking them to add the statement to my credit report three weeks ago, and I feel like it was just thrown in the trash. I tried to talk with a rep about adding it, but the automated system won't allow you through. I need to look closer into our rights as consumers through the Fair Credit Act. This complete BS!

• Review fromDavid S

  Date: 08/22/2025

  1 star
  Experian provides absolutely no method for connecting with a human. I am trying to (a) log on to their system for a simple action but the systems does not recognize my valid information, and/or (b) contact a human to determine WHY. The online tools only provide solutions/option that do not address the above or are the issue itself (e.g., cant validate to sign in or reset anything because "something" doesn't match - even the combination of my social and birth date, which I KNOW. Then if you try calling in, their automated response system will not allow you to talk to a human for any reason and simply puts you in a loop of options that neither work or are even related. There are so many complaints about this company that hold a control over the credit access of people. Next step, file a complaint with the ************************.

• Review fromJohn W

  Date: 08/18/2025

  1 star
  I would list a negative number if I could. This organization is impossible to work with. The website could not recognize my identity and referred me to a phone number. The voice system did not ID me and sent me back to the website. Finally after over a dozen phone calls I fooled the voice system and got to speak with a person who told me he couldn't help me! He gave me a web address for a document upload.He also gave me a report number and promised a supervisor would contact me shortly (supervisor never called back) Well guess what neither chrome, ******* of firefox could communicate with the Experian Web site. If my credit is denied I will be seeking legal representation.

• Review fromAlbert C

  Date: 08/06/2025

  1 star
  I wish i could give 0 stars. THERE IS NOBOBY MEANER THAN ******* FROM COSTUMER SERVICE. She was rude, mean and very unprofessional.

• Review fromRyan W

  Date: 08/06/2025

  1 star
  Experian had deleted my login and password info without letting me know. I tried to go through their support; however, I was stuck with using AI to have my problems resolved. I used the tool for over 5 hours with no help. Thankfully, the problem had resolved itself through other means, but it was not very helpful to have consumers use AI for support instead of letting them speak to a representative.

• Review fromCindy F

  Date: 08/04/2025

  1 star
  I would give zero stars if possible! The all time worst and least caring customer service I have EVER experienced! These people are a joke. I think there are a handful of humans and an army of ai bots! I spent over 2 hours, over three days with about 9 phone calls to try to open an account so that I could freeze my credit. No luck. The ai wizard knows nothing about opening accounts. The on-line was not working on July 24, Aug 1 or 4 to open an account. After calling corporate and explaining my dilemma to a live person, the guy proceeded to repeatedly send me to the ai. The same guy! ******, a switchboard operator, was the only bright spot of my dealings with Experian. She tried to help me and was very empathetic. She deserves a raise! Good luck dealing with this company

• Review fromLaura L

  Date: 08/01/2025

  1 star
  I have been trying to set up a credit freeze for an elderly relative for a week. I've perused their website, tried on-line and also through their automated service. There is simply no way to do this if you are a power of attorney. The system will simply not let you through to talk to a human. It keeps asking me if I want to block my credit.I tried another number, got to a human in their finance department who just transferred me to back to the automated system again. Their customer service just does not exist. The other two credit bureaus were very easy to work with. I simply don't understand why Experian is making this so difficult. Its as if they don't want to take care of at risk seniors.

• Review fromleslie h

  Date: 08/01/2025

  1 star
  To Whom It May Concern,I am extremely dissatisfied with the way my request to unfreeze my credit has been handled. All I wanted was to have my credit unfrozen so I could move forward with purchasing a home. Instead, I was told I must send my ID and proof of address, even though I have already provided my personal information.This situation is urgent I am currently homeless and in the process of buying a house. Despite providing all the information requested, my account was blocked online, and I was still denied the ability to unfreeze my credit.This process has been unnecessarily difficult, and the refusal to assist me in a timely manner is unacceptable. I am requesting immediate action to unfreeze my credit so I can proceed with my housing transaction.Please respond promptly to resolve this matter.