Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, this company doesnt show up on ****** but yet their site states they have ****** Reviews. Their addresses are fake:************************************************* - PMB ************************************ AND ************************************************************** 9262Their phone number is disconnected, also fake: ************** Much like others on here. I had a cleaning cancelled and reschedule with a Pro. This person did a horrible job. Spent 4 hours of a 4 hour cleaning upstairs and you couldnt tell the difference. Wont re-do the cleaning, wont refund, even though it says satisfaction guaranteed on their site and theyll come make it right. Forcing you to dispute directly with the Pro themselves, who of course thinks they did a great job. Wish I had done more research. This company is a fraud and I wouldnt trust it.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a job through Tidy.com and was not informed of the subscription fees that I would be charged. They are not very upfront about fees. I was able to find the fees for the cleaning services, but they did not present subscription fees that would be charged. I found out when I checked the billing history. They charged about 3 months back as well, which was interesting since I never booked a service in that time. I have reached out to them and asked to cancel the subscription. It was very unclear/not clearly disclosed that I was subscribing to anything, nor that I would be billed for several months. I would like the subscription canceled and a refund for the 3 months that I did not have or use any services.

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June we set up a Tidy.com account to check them out as an option for our AirBnb. We never hired them to clean, we never had a cleaning done, we never scheduled a cleaning of any kind. They still charged us anyway. We were able to get a refund for the fraudulent charge, and we were ASSURED that the subscription had been cancelled. In July nothing happened, in August nothing happened. In September we were charged again, twice, in amounts that made no sense. Then in October, november, and december we were charged the full amount again, for NOTHING. After we had been assured the account was cancelled.When I try to contact them I get an automated response that claims that we have THREE properties in our (not cancelled) account. Watch your bank account very closely or better yet, just never give this company your credit card information in the first place. They are running a scam here.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a profile on Tidy.com to request a regular house cleaning on an apartment I'm temporarily renting in ***********. Tidy charged my card prior to the service, although I selected the option only to pay after services were rendered. The first time the cleaning was supposed to happen, the house cleaner notified me that she would be 30 minutes late - since it was only a 1-hour cleaning, I didn't have time to accommodate that late of a start, so I rescheduled. Tidy charged me half the cost of that cleaning, even though I didn't cancel it on short notice, they arrived too late. I rescheduled the cleaning for 12/7 at 8am. At 8am, they notified me that the cleaner had canceled. After seeing all the negative reviews on this company, it's clear that they are not a legitimate service and they're taking payment on credit cards without providing any kind of service. I want the $32 credited by to my account and I want Tidy to remove ALL my personal information from their services.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arranged for a four hour cleaning for a 4 bedroom house and paid $189. We were hosting an event at our house and wanted a cleaning beforehand. I honestly do not know what the cleaner spent 4 hours doing. She didn't vacuum the rugs, she didn't clean the kitchen countertops (there were crumbs left under the toaster and coffee stains under the coffee maker), she didn't mop the floor (or at least, not thoroughly), she didn't clean the dining room table...I could go on. She didn't go upstairs at all, which is half of the house (all of the bedrooms and a bathroom). We discovered after she left, as we were doing the cleaning ourselves, that our expensive vacuum cleaner was broken- but the cleaner hadn't said anything to us. So now we're going to have to either pay to have it repaired, or buy a new one. When my husband complained to the company immediately after she left (over email, because you can't reach anyone by phone), he was told he could get a $70 credit for a future cleaning. But there is no way we are trusting this company ever again. We feel entirely ripped off. I took photos of some of these issues.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with a specific pro through Tidy to clean my home. I had had a different person show up previously and had an awful experience, and I specified in the app that I only wanted this one specific pro. Tidy sent a different pro to my home who I turned away. I requested a refund based on the fact that the pro who I specified did not come out, and Tidy would only put a credit into my account and would not refund the amount to my card as I asked. I do not want to use Tidy in the future, so a credit on my account does me no good.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I used tidy.com for managing my San ******** professional cleaning business, the *************** I requested to cancel and close my account many application issues. My account still has not been cancelled by Tidy.com.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2.5 cleaning service on 9/16. The professional showed up late, left early, and only cleaned 20% of my home before leaving and charging full price. She also broke a $500 vacuum. No recourse with the company, as it is MY fault that she did not bring supplies. No coverage for damages, they told me to go through my home insurance. No safety if these people come into your home, steal, break anything or attack you. They stand for nothing. All risk is transferred to you. I am out over $600, my house has not been cleaned and I received under $42 in their predatory resolution process. Customers beware!!

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pro arrived on time and started cleaning the bathroom. Soon after starting in the master bathroom, she entered the guest bathroom to clean the faucet, hopping between rooms leaving large parts of one room unfinished before moving to the next. I asked her to focus on one room before starting the next, so we could discuss, to set expectations for future cleanings. She spent one hour out of 2.5 booked cleaning the one master bathroom. I asked how she expected to clean the rest of the 2 bedroom, 2 bathroom flat in the alloted 2.5 hours, we agreed that she would leave after first hour. In app was impossible to reach someone to report early termination so I flagged the appointment as no show and was charged a late cancellation fee, then reached out to support to update status to reflect the correct job situation, they then charged me the full amount of the 2.5 hour visit. Support response is slow and they are not able to solve complete issues, only incremental parts of an issue, for example changing job status from no show, but not refunding the late cancellation fee. Very painful to use the app and deal with support. DO NOT recommend and in addition quality of cleaners is extremely poor.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two "professionals" for 4 hours (**************** and ********). I honestly have no idea what they did for that time because basic things like cleaning the mirrors was not even completed. They left for an hour during my service and when I went to the site and asked where they were, they said they needed more supplies. They walked around my house barefoot and was like they barely did anything. When I complained to Tidy based on their satisfaction guarantee they wasted my time and were only willing to provide a credit for a fraction of the cost if i wanted to spend more money with them. I paid for what was advertised as a deep cleaning but received some light dusting at the very most. The company misrepresented the services I paid for and falsely advertises "Satisfaction Guarantee, It's low risk to try. If you aren't happy, we we will work to get it right." No such attempt was made beyond offering a credit to spend more money when they didn't do the job to begin with.