Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tidy sent cleaning "pro" to house that was under the influence of marijuana and stole $400 cash.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month Tidy.com blankets my neighborhood with flyers. The flyers result in litter and are thrown on to peoples front porch. I have reached out to the company and ask them to stop several times and the practice hasn't stop. It is soliciting.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Are use the servicetidy.com scheduled an appointment paid in advance they canceled on me. I attempted to reach out to them several days ago. Their phone number is an answered their website and live chat, loops, and disconnects. I want my money refunded I feel like I opened my house and my information up to some scam artist just very concerning .they cancelled on me and charge of 339 were supposed to have been refunded to my card not as a credit I want my money back. It is not a contractors issue it is the company

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i scheduled a cleaning with Tidy for today. I have a profile that provides express cleaning instructions. Those were not followed. I wanted to contact company to seek a partial refund but cannot find a working phone number anywhere on the website or internet. Even the phone number listed on BBB is not a working number. Company must provide phone number where complaints can be raised.

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Tidy via their app for a 2.5 hour cleaning with one cleaner. The cleaner came an hour early, seemed confused but could not communicate or understand any English. He had a young woman with him. I was leaving to an appointment and managed to say I would come back at the scheduled time. The man returned after the scheduled time with a teen boy this time. He used a translation app to say he would only be staying 1 hour 20 minutes because there were two cleaner. The cleaner on record was ********************. It seems extremely unlikely that that was the name of the person who came to my home. The cleaners did not know how to clean, had dirty, cheap supplies and didnt seem to have a connection to the Tidy app with info about my home and requested tasks. The times I was texted, supposedly by ****, did not match up with when the cleaner arrived. In hindsight, I should have been more suspicious and not have let them into my home with my daughter and I. I started to feel very nervous about what was going on when they had only been in the kitchen and tiny front bathroom for the whole 1 hr 20 min and I saw that the sink and stove top were dirty and everything smelled like dirty socks instead of my cleaning supplies. It was so bizarre. I started to question them and then got on the phone with my husband and they grabbed their stuff and ran out of the house! This seems to possibly be a labor trafficking scam. Tidy seems to have no idea who really came here and does not vet these people. What a mistake. I had company coming, a dirty house and had to call another cleaner. Tidy will not refund me and told me doing a charge back was not friendly and would cost them extra fees. They want me to dispute with the cleaner directly, which is ridiculous since Tidy us the one who charged me and the one who dispatched this person to me. I want zero contact with this fake **** person. This is a safety and integrity issue. Tidy appears to be a scam business. If they are not, the should offer a full refund not a partial credit for future cleaning and take responsibility for their failure.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hire tittie to do a one time house cleaning for our home. The lady that showed up to do the house cleaning did a terrible job, and nothing was was cleaned very well carpets werent vacuumed or stainless steel appliances were very dirty and streaky and not clean it at all our wood floor was it cleaned. Our bathrooms sinks had leftover hair still in them countertops still dirty windows werent touched. The list goes on and on and we have photos to support this and we contacted tittie after spending almost $200 to get the house cleaned. They offered us a $35 credit which is unacceptable amount of money that was spent for nothing to be done at the home.

• Initial Complaint

  Date:01/14/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, this company doesnt show up on ****** but yet their site states they have ****** Reviews. Their addresses are fake:************************************************* - PMB ************************************ AND ************************************************************** 9262Their phone number is disconnected, also fake: ************** Much like others on here. I had a cleaning cancelled and reschedule with a Pro. This person did a horrible job. Spent 4 hours of a 4 hour cleaning upstairs and you couldnt tell the difference. Wont re-do the cleaning, wont refund, even though it says satisfaction guaranteed on their site and theyll come make it right. Forcing you to dispute directly with the Pro themselves, who of course thinks they did a great job. Wish I had done more research. This company is a fraud and I wouldnt trust it.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a job through Tidy.com and was not informed of the subscription fees that I would be charged. They are not very upfront about fees. I was able to find the fees for the cleaning services, but they did not present subscription fees that would be charged. I found out when I checked the billing history. They charged about 3 months back as well, which was interesting since I never booked a service in that time. I have reached out to them and asked to cancel the subscription. It was very unclear/not clearly disclosed that I was subscribing to anything, nor that I would be billed for several months. I would like the subscription canceled and a refund for the 3 months that I did not have or use any services.

• Initial Complaint

  Date:12/08/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June we set up a Tidy.com account to check them out as an option for our AirBnb. We never hired them to clean, we never had a cleaning done, we never scheduled a cleaning of any kind. They still charged us anyway. We were able to get a refund for the fraudulent charge, and we were ASSURED that the subscription had been cancelled. In July nothing happened, in August nothing happened. In September we were charged again, twice, in amounts that made no sense. Then in October, november, and december we were charged the full amount again, for NOTHING. After we had been assured the account was cancelled.When I try to contact them I get an automated response that claims that we have THREE properties in our (not cancelled) account. Watch your bank account very closely or better yet, just never give this company your credit card information in the first place. They are running a scam here.

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a profile on Tidy.com to request a regular house cleaning on an apartment I'm temporarily renting in ***********. Tidy charged my card prior to the service, although I selected the option only to pay after services were rendered. The first time the cleaning was supposed to happen, the house cleaner notified me that she would be 30 minutes late - since it was only a 1-hour cleaning, I didn't have time to accommodate that late of a start, so I rescheduled. Tidy charged me half the cost of that cleaning, even though I didn't cancel it on short notice, they arrived too late. I rescheduled the cleaning for 12/7 at 8am. At 8am, they notified me that the cleaner had canceled. After seeing all the negative reviews on this company, it's clear that they are not a legitimate service and they're taking payment on credit cards without providing any kind of service. I want the $32 credited by to my account and I want Tidy to remove ALL my personal information from their services.