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Business Profile

Cleaning Services

Tidy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company tried advertising their service to me by littering on my property. I don't want companies leaving trash in my driveway that I then have to clean up. I want the company to come pick up their litter.

  • Initial Complaint

    Date:01/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1) I won the Hillshire Parent Time Off sweepstakes of $150 credit to Tidy.com 2 They cancelled/resched until my code was no longer valid Appalled I reached out w my concerns. I was blown off 10/10 I sched Tidy for 11/4 11/1 - Tidy cancelled ******* 3 days prior for a family emergency and was trying to find a substitute 11/4 - no *******, no sub. Tidy cancelled 11/4- rescheduled for 11/18 11/15- Tidy cancelled ******* 3 days prior for a family emergency and was trying to find a substitute 11/15- I questioned if this is normal and how ******* can know of family emergencies in advance. 11/16- got a message stating I cancelled my 11/18 appointment. I replied not true,, Tidy cancelled it. They replied this was how their prompts show up but they did cancel because neither ******* nor a sub were available.They asked if I could do the 19th. I said no but I could do the 22nd 11/21- no confirm for the 22nd so I emailed again They said no to the 22nd & recommended I give a list of pros I knew that they could use. I told them if I had a pro I wouldnt need Tidy 11/23- I resched through the concierge. I said 12/2 anytime 11/29- ******* cancelled 12/2 for a family emergency 3 days in advance. 12/2- cancelled no sub available 12/6- resched for 12/16 12/9- ******* cancelled 12/16 for a family emergency 3 days prior. 12/10- ******* asked to change the time on 12/16. I said yes. 12/13- got email that my Hillshire credit was no longer valid. It expired on 11/30. They said cleaning was paused until I paid full price. I lost it & said they cancelled enough times until the voucher expired.had back up times like they suggested. It was their ************ should honor the credit. I also asked if worth losing a new client over $150 Tidy also discriminated stating promotion was for clients. I sent them the rules showing open to all of age & was reporting them to *********, BBB, state rep. I want 3 cleanings. 1 for my orig cleaning & 2 for aggravation

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tidy canceled my cleaning for the second time in a row, even though they show a $750.00 credit on my account. The balance should be $825.00, but Tidy added promised credits and then removed them for no reason. I cannot get a response from the company, so I believe they owe me a refund of $825 so I can book with a cleaner who will actually show up and do the job.

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won a tidy parents day off contest, it was for a $150 gift code for cleaning service. The person I booked, showed up, did the job (a great job I might add) and when it came time to pay, the gift code was no good. I reached out to tidy 4 times on the concierge tab & have yet to get any kind of response.

  • Initial Complaint

    Date:07/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired TIDY for a cleaning. They sent a guy who I had previously blocked from coming to my residence. (Unsure how he was allowed to come back). He stole a package that was delivered to me while he was there. I would like Tidy to refund me the cost of the package.

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company has folks that distribute flyers throughout the neighborhood for cleaning services...The are tresspassing on our subject properties and liter with the wasteful flyers...they seem very sleazy since they do not offer a phone number.

  • Initial Complaint

    Date:04/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DO NOT USE THIS SERVICE! On Thursday 2 Spanish speaking cleaners came to our home for a 4 hour cleaning job. After 30 mins they came and told me they had the wrong home and literally ran out of my home everything out of place. Luckily my partner said something wasn't right and check our jewelry and the cleaners stole 2 Cartier rings, a gold watch, and 2 gold bracelets. I had no way to contact the company except for email and they refused to help and sent me a link saying they aren't responsible for theft. All we could do is file a police report. This company is a joke. Please protect your family and stuff and don't allow these people into your homes.

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, I purchased a Groupon for $53.10 for a two hour house cleaning service from *********. On April 15, 2024 a cleaner arrived to perform the cleaning service. I noticed she was spending an inordinate amount of time on a half bathroom. After an hour, I told her that I hoped she would be able to finish in the allowed time. She told me that she is very thorough and would stay late if she had to and that I would not be charged for the extra hour. I told her that I would like for her to just be here for the two hours and to adjust her cleaning as necessary and that I could not authorize more time. She left about an hour after the allowed time but I am not sure. I was busy with other duties and did not realize it. I went to the restroom and when I came out she was gone. Today I was informed by Cozy maid that I am being charged $36.75 for the extra time that I did not authorize. I was unable to contact them but I emailed them.

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A cleaner from Tidy cleaned my house and stole a debit card, cash, a social security card, a birth certificate, and a wedding ring.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son paid $200 for a four hour deep cleaning as a present to me because Id been in the hospital with his severely disabled sister 13 times since April for up to two weeks at a time. The cleaning woman showed up with a second person and said it would only be for 2 hours because there was two of them, even though this was never mentioned or agreed to. After doing an absolutely dismal job that didnt include even rudimentary adherence to the agreement, they left after 90 minutes. I attempted to contact them at the number I was given and got a reply that there was a problem and the message could not be sent.

Tidy.com is NOT a BBB Accredited Business.

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