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Business Profile

Cleaning Services

Tidy.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* was late in the morning so she asked us not to cancel and to instead reschedule her for the afternoon because she had another cleaning to go to. We agreed, 4:30 came and went, we tried calling her personal number and txting. No answer, showed up a half hour (5:00) late on second attempt. We couldnt wait around for her at that point. No number to contact for money back! No way to get refund. No cleaning done. Wish we saw that this business has 402 One star reviews online many with similar complaints about being a scam and taking peoples money. This was a birthday gift for my mom. Instead she got no cleaning and we lost $72!

  • Initial Complaint

    Date:08/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a cleaning service after paying $138 which is full price. In their additional note section, I wrote I am home and knock when you get here; nobody showed up. Then I reached out to them. They said the pro came and called nobody answered. No call was received and I noted for them to knock.

  • Initial Complaint

    Date:08/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Tidy.com for an apartment cleaning in approximately five days. They canceled on the day of my cleaning, leaving me no time to find someone else for that day. They also will not respond to phone call or email requests for support and their website will not allow me to remove my credit card information. This is a scam and likely fraudulent. Stay away

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This service is terrible. Multiple times I tried to book only to be canceled and not refunded my money. I was told that the only option was to have credit on file but I will not be using the service again because again, they are terrible!

  • Initial Complaint

    Date:07/03/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is stealing from the workers. They have taken about 300 of my hard earned money. I drive all over ******* using my gas and my products and they dont care. They app is trash and doesnt work even if you go on the website. If you have issues navigating to and from they penalize you and take money from You.how are they able to provide a service to people and they dont answer emails they dont answer the cleaners. Any issue Ive had and complaints on a customer has been unanswered. They side with the customers even when they lie to get free services. Is this what the world has come to poor service and stealing from hard working people. Ive sent several emails because they dont have a real customer service person. They lazy and wanna dispute via email. Im tired of them taking money from me because theyre app doesnt work properly and I want all the money. They owe me

  • Initial Complaint

    Date:07/03/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Tidy.com in hopes to work as a cleaner.There is no way to log in to the website, or retrieve my password.I enter the correct password.The only way I can log in is I go to another link which they sent me on an email for a tidy pro website and it automatically logs me in.Once there, when I get jobs, they don't post the address of the clients, so there is no way for me to show up and do the work.They charge me for not showing up and I owe them money which they take out of my bank account.I requested they delete my account multiple times to stop this fraud and scam and they refuse to.The fees keep piling up.This is a scam, please help.

Tidy.com is NOT a BBB Accredited Business.

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