Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tidy cleaning service sent a cleaner to my home who ended up stealing a rolex watch with a value of $20,000. Tidy told me they have GPS tracking and oversight into their trusted network of cleaners. However, as it turns out, they cannot even give me a name for the person who committed grand theft in my home. The only information they have given me is the name for the manager of this third party cleaning service who sent the cleaner to my home.

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me for a scheduled cleaning which never took place and was cancelled well in advance. I am disputing it because 1) They never completed the services which they charged me in full for, 2) I never agreed or accepted any terms of service stating that I had to cancel within a particular time period. 3) I never gave them authorization to charge this card as I changed the card and was charged over two months later after the services were scheduled AND after receiving an email stating they could not charge my card and therefore telling me that there would not be any further attempts at any charges on the card, yet they charged the card MONTHS later. I can-celled the transactions with the merchant. I cancelled on 6/12/2023. I was CHARGED fees for cleaning that never occurred on AUGUST 15TH, 2023. About TWO months after. Also I only booked ONE cleaning they are claiming I booked TWO and I did not. They have an automated booking system which may have done so but I never initiated any such second cleaning.Also, the merchant agreed to give me a credit for the late fees but instead has told me I must use their service again to get the credit. See attached proof of the credits which were never credited back to my card.I do not owe this, for a service I cancelled well ahead of time AND was charged for months after receiving the attached letter stating that they wouldnt be charging me any further.

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a cleaning service on the merchants website on Thursday 10/5 for service on Friday 10/6. The website quoted the price of service for $138. The company then charged $207 after the job was complete, and when questioned, they said it was a same day fee that was shown before I requested service. It was not shown. They say their policy for "same day" fees means anything booked with less than 24 hours notice, but their website allows booking for service in under 24 hours without adding the same day fee to the quoted price. I would not have approved the charge had they disclosed it before booking. Their website is either designed to intentionally deceive, or it is not working as they say it does. I did not and would not have authorized the $69 same day fee since it was not disclosed and not at all obvious since it was, in fact, booked for the following day. Since the fee was never disclosed during the booking process, that is a fraudulent charge.As you can see from the attached screenshot, the mobile website again quoted me a price of $138 for a cleaning job that starts less than 24 hours after booking (Sunday late-morning booking for an early Monday job). They deny this is the case, but it's pretty clear the website is designed to hide this fee.

• Initial Complaint

  Date:10/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tidy sent a new cleaner to my house and the cleaner ended up stealing thousands of dollars in cash from multiple bedrooms. When I contacted Tidy, they said they are not responsible for theft and I can contact the cleaner myself through the app and try to get my items back. Seems like they dont run a background check on these individuals and dont care about the customers safety.

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tidy sent cleaning "pro" to house that was under the influence of marijuana and stole $400 cash.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month Tidy.com blankets my neighborhood with flyers. The flyers result in litter and are thrown on to peoples front porch. I have reached out to the company and ask them to stop several times and the practice hasn't stop. It is soliciting.

• Initial Complaint

  Date:07/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Are use the servicetidy.com scheduled an appointment paid in advance they canceled on me. I attempted to reach out to them several days ago. Their phone number is an answered their website and live chat, loops, and disconnects. I want my money refunded I feel like I opened my house and my information up to some scam artist just very concerning .they cancelled on me and charge of 339 were supposed to have been refunded to my card not as a credit I want my money back. It is not a contractors issue it is the company

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i scheduled a cleaning with Tidy for today. I have a profile that provides express cleaning instructions. Those were not followed. I wanted to contact company to seek a partial refund but cannot find a working phone number anywhere on the website or internet. Even the phone number listed on BBB is not a working number. Company must provide phone number where complaints can be raised.

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Tidy via their app for a 2.5 hour cleaning with one cleaner. The cleaner came an hour early, seemed confused but could not communicate or understand any English. He had a young woman with him. I was leaving to an appointment and managed to say I would come back at the scheduled time. The man returned after the scheduled time with a teen boy this time. He used a translation app to say he would only be staying 1 hour 20 minutes because there were two cleaner. The cleaner on record was ********************. It seems extremely unlikely that that was the name of the person who came to my home. The cleaners did not know how to clean, had dirty, cheap supplies and didnt seem to have a connection to the Tidy app with info about my home and requested tasks. The times I was texted, supposedly by ****, did not match up with when the cleaner arrived. In hindsight, I should have been more suspicious and not have let them into my home with my daughter and I. I started to feel very nervous about what was going on when they had only been in the kitchen and tiny front bathroom for the whole 1 hr 20 min and I saw that the sink and stove top were dirty and everything smelled like dirty socks instead of my cleaning supplies. It was so bizarre. I started to question them and then got on the phone with my husband and they grabbed their stuff and ran out of the house! This seems to possibly be a labor trafficking scam. Tidy seems to have no idea who really came here and does not vet these people. What a mistake. I had company coming, a dirty house and had to call another cleaner. Tidy will not refund me and told me doing a charge back was not friendly and would cost them extra fees. They want me to dispute with the cleaner directly, which is ridiculous since Tidy us the one who charged me and the one who dispatched this person to me. I want zero contact with this fake **** person. This is a safety and integrity issue. Tidy appears to be a scam business. If they are not, the should offer a full refund not a partial credit for future cleaning and take responsibility for their failure.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hire tittie to do a one time house cleaning for our home. The lady that showed up to do the house cleaning did a terrible job, and nothing was was cleaned very well carpets werent vacuumed or stainless steel appliances were very dirty and streaky and not clean it at all our wood floor was it cleaned. Our bathrooms sinks had leftover hair still in them countertops still dirty windows werent touched. The list goes on and on and we have photos to support this and we contacted tittie after spending almost $200 to get the house cleaned. They offered us a $35 credit which is unacceptable amount of money that was spent for nothing to be done at the home.