Complaints
Customer Complaints Summary
- 38 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thanks for your help- I did get paid FASTER than expected thanks to you.GREAT WORK
Regards,
***********************
Business Response
Date: 07/25/2024
On 10/25/2023, *********************** submitted a Change of Address form indicating the preferred payment method of Venmo. On 4/19/2024, a digital payment was sent to the selected Venmo account. On 5/6/2024, the digital payment was considered unsuccessful and expired. Subsequently, on 5/8/2024, the claimant was notified of the unsuccessful Venmo payment and informed that a paper check would be sent instead. Following a call on 7/5/2024, Simpluris confirmed that the check was mailed on 6/20/2024. Despite the claimant's request for a second payment attempt via Venmo, Simpluris reissued a check via ***** with tracking on 7/19/2024.Initial Complaint
Date:06/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The tuna and chicken refund. Your company is servicing these refunds for the attorney general of Washington state. I have been told by one of your supervisors(**********, 4014) that no claims have been processed in the last 5 months. I can't get an answer as to what the criteria is to finally receive my 50$. Only that I must keep waiting. My application was received on January 5th, 2024 and should have been processed in the last 5 months. I recently did a background check on a federal level and it took 1 month. So I can't understand why it is taking this long. I contacted the Attorney General and was told that they are indeed compensating your company to process these claims. I want to know how you are expediting the claims and how you are doing it. Id also like to know how many have been done in the last 5 months.Business Response
Date: 09/12/2024
On 1/5/2024, ************************* submitted a Claim Form. A check was mailed to the address submitted with the Claim Form on 6/7/2024. The check was cashed on 6/17/2024.Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I worked for Shipt and the court awarded a settlement to be paid to the workers in May 20th. As of today, May 23rd, Simpluris has not released the funds to be distributed to us. We the workers deserve to receive this money after many years of waiting. Thanks and good day.Business Response
Date: 07/03/2024
On 12/1/2023, Motooyua Fualautoalasi submitted their claim form online and selected to receive their settlement payment via Venmo. On 5/30/24, the payment was successfully delivered via Venmo.Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a member of the ************ settlement. They informed me that I would receive close to $3,000 if I participated, so I did. On April 11, 2024, they attempted to send $1,300 to a closed bank account via Zelle. When I called, they said I would have to wait 45 days from April 11, 2024. Now they are saying I have to wait past April 25, 2024, because that is when the money was officially rejected. They also owe me another $1,000 due to a W-9 error they made. I am considering filing a complaint with the *** and the bar, as I suspect there may be mishandling of the funds.Business Response
Date: 07/03/2024
On 1/19/2024, ***************************** signed their individual release agreement and selected to receive their settlement payment via Zelle. On 3/27/2024, ***************************** updated their Venmo payment instructions. On 4/12/2024, the payment was sent per to the Zelle phone number provided at the time payment instructions were updated. The Zelle payment failed. On 6/24, Simpluris reissued claimants failed Zelle payment via check and mailed to the address on file. As of now, the check has not been cashed.Initial Complaint
Date:05/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Business Response
Date: 07/03/2024
On 4/1/2024, ******************* signed their individual release agreement and selected to receive their settlement payment via Venmo. On 5/8/2024, ******************* updated his Venmo payment instructions. On 4/12/2024, the payment was successfully delivered per the instructions provided. ***** should locate the text message sent to them by ***** with instructions on how to claim their Venmo payment.Initial Complaint
Date:05/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a email from this company stating that they were preparing my settlement payment and that it will be sent on or by May 17,2024. When I called a representative said that settlement payment would be sent out in mid June.Business Response
Date: 07/03/2024
On 4/9/2024, *************************** signed their individual release agreement and selected to receive their settlement payment via Zelle. On 5/9/2024, ****** updated his Zelle payment instructions. On 4/12/2024, the payment was successfully delivered per the instructions provided. ****** should locate the text message sent to them by ***** with instruction on how to claim their Zelle payment.Initial Complaint
Date:05/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Money owed, unpaid by the settlement deadline to the tune of *********. Waiting on the payment long after the obviously missed deadline. Court made final judgement January 9, 2024 and gave 60 days after case finalized to deliver funds. Prior statements say case was final in February, but obfuscation tactics and false reporting online were committed. Generally fraudulent business conduction. Owed about 1000$ individually.Business Response
Date: 09/12/2024
On 4/6/2024, ************* submitted an Address Update and Payment Selection and elected to receive their payment via ******* On 4/8/2024 ************* called to update their mailing address and a check was mailed on 5/8/2024 to the address updated during the 4/8/2024 call. The check was cashed on 5/20/2024.Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was an email about getting my settlement from *************************** vs. Lyft to be dispersed on April 11 and still have not received it. And Everytime I call I get the run around from them.Business Response
Date: 07/03/2024
On 11/27/2023, ***************************** signed their individual release agreement and selected to receive their settlement payment via EMastercard. On 3/26/2024, ***************************** updated his payment instructions 3 separate times, ultimately selecting to receive his payment via Venmo associated with his phone number. On 4/12, ***** rejected ********************** payment due to risk concerns. On 6/9, Simpluris reissued ********************** failed Venmo payment via check and as of today (7/2), the check has been cashed.Initial Complaint
Date:04/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was part of a group settlement for Lyft drivers. Simpluris is the distributor for the funds. The settlement agreement was supposedly funded by Simpluris, (via email verification)on April 11th. I opted for PayPal payment and the email said that for questions, please notify (to email for them). I have tried both emails and they both came back "not working". This happens when an email isn't valid. I've called and tried to email many times but they're not working. Please advise because I'm beginning to think it's a scam.Business Response
Date: 07/03/2024
On 11/27/2023, *********************************** signed their individual release agreement and selected to receive their payment via PayPal. On 3/26/2024, *********************************** updated their PayPal payment instructions. On 4/12, *********************************** payment was sent to PayPal per the instructions provided. Our records show that the PayPal payment was successfully delivered per the instructions provided. *********************************** should locate the email/text sent to them with instructions on how to claim their PayPal payment.
Initial Complaint
Date:04/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,I submitted a claim for the ***************** breach class action lawsuit back in November 2023. However, after waiting a while for my claim and not receiving one or any update, I contacted the number listed on the settlement postcard. When I called, one of the representatives stated that my claim was never received., and I definitely filed the claim last year prior to Jan 2024 deadline. He also stated that I need to send post marked documents proofing that I submitted a claim before the deadline date due to no confirmation emails were sent to consumers after submission.Therefore I got on my computer to see what evidence I could find proving that I submitted the claim prior the expiration for submissions.Attached are the some screenshots of what I could find proving my case.I selected to receive the $5,000 because I had to file bankruptcy due to so many random items were showing up on my credit reports. I had also uploaded my Chpt 7 Bankruptcy discharge documents.Please review and send my settlement that I am due. Thank you. ************************* *************Business Response
Date: 09/12/2024
The claim deadline was 1/16/2024. ************************* submitted a paper claim form with a postmarked date of 4/3/2024. On 5/8/2024, Class Counsel and Defense Counsel agreed to pay this late claim from the residual funds once the check cashing deadline had passed. The check cashing deadline passed on 7/6/2024 and a check was mailed on 9/5/2024.
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