Complaints
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waiting over a month for payment from this company. I wish my lawyers had used another one but here we are. Its a pretty large settlement and when I try and get through to speak with someone it goes nowhere. Not sure where to go from here other than wait and spread the word wide and far.
Business Response
Date: 11/13/2025
Individual signed their release on October 6, 2025. Claimants had until November 7, 2025 to sign their release and the approximate disbursement date is January 2026.Initial Complaint
Date:10/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed a settlement offer and these people said they have no idea when they will pay out! That makes zero sense! It seems like they hold our funds to gain the most interest possible I’m sure it’s not legal and there are many of us who absolutely don’t agree with their practices! How some lawyers deal we these people are beyond me!Business Response
Date: 10/20/2025
Class Member signed their release on 10/10/25. Payments are estimated to be disbursed in January 2026.Customer Answer
Date: 10/21/2025
There is no valid reason for simpluris to hold money for this long.Business Response
Date: 10/23/2025
Class Member signed their release on 10/10/25. Payments are estimated to be disbursed in January 2026.Customer Answer
Date: 10/24/2025
just holding our money to gain interest is crazy there’s no reason for it to take months on end for disbursement.Initial Complaint
Date:09/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company Simpluris has sent a settlement payment through ****** on 9/15. I never received payment, as well as when I call simpluris they are unable to provide a transaction number for the payment sent. The payment is a settlement from ******* data breach . Every time I call and speak to a supervisor they are not much help as they tell me to call back the next day and when I do its the same thing . All Id like is my payment sent or resent if there was a problem with the initial payment. Ive gotten settlements before from the same company and I usually redo payment same or next day . An agent told me payment was lost , then a supervisor told me to still *********** next week .Business Response
Date: 09/29/2025
Hello,
A payment has been processed on 9/26. Please allow 3-4 business days for it to go through.
Thanks,Initial Complaint
Date:09/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to have my payment method updated and the agent refused so the payment is gonna get sent to an closed Venmo account instead of the direct deposit i asked her.Business Response
Date: 09/17/2025
Hello,
A check has been issued - Please allow 5-7 business days for arrival.
Thank you,Initial Complaint
Date:09/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get my deceased husband, settlement Check* re-issued in my name, the beneficiary his wife and have sent them all of the documents that they asked for including an affidavit that was notarized with the original check, which was in my husbands name for them to re-issue the check in my name I have just been getting the runaround I sent documents to them multiple times priority mail and they always say the same thing they did not receive anything even though I told them I have a tracking number that shows me that the mail was delivered to the ** Box that was on a simpluris letter that they sent me with the ** Box address on it. I am the widow of the person that passed and Im just trying to have that check re-issued in my name so I can cash it. This has been going on since June 3, 2025 and its always the same answer when I call they dont see any information in the computer as far as priority mail and for me to call back in one or two weeks the check will be expiring next month so I dont know what else to do.Business Response
Date: 09/11/2025
Hello,
We regret any inconvenience this may have caused - A check has been re-issued with the information provided from the claimant. Please allow 2-3 business for delivery.
Thank you.Customer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was one of the many that had their information compromised due to S**** ****** ********** having a data breach. I received letters stating I should file a claim, but my name is incorrect. I tried calling about this and every time I do (except two times) I get a very rude person on the phone saying that 1) I have to send a photo with my correct name via email and 2) I had to wait for an update. I sent 2 emails with my information and that was nearly 3 months ago. I called on 9/3/25 to get an update, again I was told to wait, the deadline is coming up and how can I file anything if they got the wrong name? It shouldn't take 3 months to update a name and they need better people to answer the phone because they are very, and I mean VERY rude. My case member number is ******, and the unique ID is ************ I want my info corrected so I can file this claim.Business Response
Date: 09/08/2025
Hello,
We apologize for the inconvenience. A name change is underway and will reflect in 2-3 business days,
Thanks,Customer Answer
Date: 09/09/2025
Once I get the correct paperwork with my correct name sent to me I'll be satisfied, until I get proof, I don't believe anything.Business Response
Date: 09/17/2025
Hello,
A name change has been confirmed in our records.
Thanks,Customer Answer
Date: 09/18/2025
My name is still incorrect, this is the screenshot of what I see. I want my name corrected with proof sent to meInitial Complaint
Date:08/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have attempted to contact Simpluris via phone and email to no avail. I am simply trying to find out where my ******* Settlement Check is, when it was supposedly mailed to me, etc...etc...I have tried multiple phone numbers along with a customer service email address on their website. I just want answers plain and simple. By the way the settlement check is between $750 and $800 Thank you,***** ******Business Response
Date: 08/25/2025
Claimant should allow 5- 10 business days to receive the check.Customer Answer
Date: 08/25/2025
The response did not include the confirmation of the mailing address for my check, when it was mailed out and nothing regarding why they never answer their phones.
I await those answers before I add my review to the many others (mostly terrible) on numerous platforms.
***** Greene
Business Response
Date: 08/26/2025
Hello,
The address enlisted is as follows: ***** **** ******, ***********************************************************************. Check #******* ($754.69). As of today 8/26, we do not currently have any record of any contact from the claimant. Please allow 5-10 business days for check arrival.
Thank you,Initial Complaint
Date:08/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been trying to get payment from an arbitration case involving Instacart! I didnt hire this company to represent me or to hold any money for me !!! They are refusing to issue payment of ****** owed from a settlement with Instacart! I want my money immediately!!!!Business Response
Date: 08/13/2025
The payment has been recently processed. Please allow 2-3 days for the payment to go through. Payment should be received as long as information provided is valid.Initial Complaint
Date:07/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company simpluris said that they had sent my check from class action lawsuit on July 1st. They weren't only sending my check but several other ex employees of eco *******. I have reached out to several other employees of Eco ******* and They too had not received their check by July 24th 2025. They then require us please to pay a $10 fee for priority for his class.Business Response
Date: 07/31/2025
On June 23, 2025 Simpluris received a call from ******** **** to request a check reissued. The check would be mailed first class mail however priority mail with tracking was requested and ******** **** agreed to a $10 deduction for the cost of delivery.Initial Complaint
Date:07/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is they are sending a check out. Waiting no check and then they say we can issue another check for a extra fee. I think they are investigating settlement funds.Business Response
Date: 07/29/2025
Check in the MapleBear (Instacart) matter was re-issued on 7/27 with tracking. **** Tracking # **********************. Expected delivery on 8/1.
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