Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I submitted a claim for the ***************** breach class action lawsuit back in November 2023. However, after waiting a while for my claim and not receiving one or any update, I contacted the number listed on the settlement postcard. When I called, one of the representatives stated that my claim was never received., and I definitely filed the claim last year prior to Jan 2024 deadline. He also stated that I need to send post marked documents proofing that I submitted a claim before the deadline date due to no confirmation emails were sent to consumers after submission.Therefore I got on my computer to see what evidence I could find proving that I submitted the claim prior the expiration for submissions.Attached are the some screenshots of what I could find proving my case.I selected to receive the $5,000 because I had to file bankruptcy due to so many random items were showing up on my credit reports. I had also uploaded my Chpt 7 Bankruptcy discharge documents.Please review and send my settlement that I am due. Thank you. ************************* *************

  

  Business Response

  Date: 09/12/2024

  The claim deadline was 1/16/2024. ************************* submitted a paper claim form with a postmarked date of 4/3/2024. On 5/8/2024, Class Counsel and Defense Counsel agreed to pay this late claim from the residual funds once the check cashing deadline had passed. The check cashing deadline passed on 7/6/2024 and a check was mailed on 9/5/2024.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed with my lawyer to a settlement for an Uber lawsuit. Simplifies is the administrator of this settlement. Originally it was listed in writing that payment would come via ***** by end of year 2023. Then it never came, I have repeatedly contacted simplifies via phone and email and every time I get a different story. The law firm informed that payment for disbursement had been approved and would be distributed on 1/8/24. The law firm informed me this Information was provided to them by simpluris. I signed my settlement agreement almost 2 months ago. Now simpluris is rudely refusing to pay me or tell me when theyre going to pay me. At this point Im ready to ****

  

  Business Response

  Date: 07/03/2024

  On 11/15/2023, ******************* signed his individual release agreement and selected to receive their settlement payment via Venmo. On 1/5/2024, **************** payment was sent via Venmo to the phone number provided at the time payment selection was made. The Venmo payment failed as Venmo found that there is no Venmo account associated with the phone number provided by *******************. On 1/11/2024 a check was issued since the member didn't have a Venmo accoutn.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding ********, et al. v. Hello Products, LLC. settlement My name is *************************** and i had a valid and timely approved claim in the settlement. My zelle payment failed and i had contacted the admin for resolution but they never responded to me . They have an email for this settlement and nobody responds on that email (they just ignore any emails sent to them) . I recently found their number on website and called them to get to reissue my check to updated address and they refused to help me so im filing this complaint to get my check Please send my check to *********************************************

  

  Business Response

  Date: 09/12/2024

  On 8/3/2022 *************************** submitted a claim form and elected to receive payment via Zelle. On 3/17/2023, a digital payment was sent to the selected Zelle account. On 3/31/2023, the digital payment was considered unsuccessful and expired. Subsequently, on 6/24/2023, a check was mailed to the address on file which was confirmed by *************************** when submitting their 8/3/2022 claim form. The void date was 9/13/2023.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 4/7/2023 PayPal transaction ID ***************** $534.35 3uv10381ba503780x $295.35 I was a recipient of a potion of the settlement from the **** vs root insurance. I had to fill out a paper with contact info and my PayPal email. When the funds came ready simpluris sent the money to number which wasn't part of my PayPal it was the best number to reach me at. PayPal says all simpluris has to do is dispute the transactions and the funds could be returned and sent to me. Since the money went into someone else's account that corresponded to the contact number I provided. Simpluris refuses to help and has been very rude and has hung up on me once. The money was legally awarded to me but went to someone else. Simpluris says they used the info provided but did not uses my PayPal email.

  

  Business Response

  Date: 05/05/2023

  Kaleb, 
  
  We were able to investigate your complaint and have determined following:
  
  Your claim in this matter was submitted on 01/25/23.
  - Your selected payment method submitted with your claim was PayPal with a payment phone of ************.
  - A payment email address was not submitted with your claim. 

  Based on the information submitted in your claim, the settlement awards were issued to the payment phone via PayPal on 04/07/23.
  - $534.35 - Digital Payment PayPal *************) with Transaction ID *****************.
  - $295.35 - Digital Payment PayPal *************) with Transaction ID *****************. 
  
  If you still have any questions, please reach out to us at **************.

  Customer Answer

  Date: 05/05/2023

  the company did have my PayPal email *********************** because the first time I called to see when funds would be sent out I was told by the agent that it was sent to *********************** as he read off my email. Then I told him I never received it and he requested more info. They record all conversations please investigate this. I also filled out form with PayPal info.

  

  Business Response

  Date: 05/09/2023

  Kaleb, 
  
  The representative you spoke with *** have confirmed your email on file for general contact purposes, however our records indicate that the representative confirmed the phone number *************) that the payment was sent to, which was the number submitted on your claim form. 
  
  If you have further questions, please reach out to us at **************.

  Customer Answer

  Date: 05/13/2023

  my email was given for PayPal. I read the question asked and answered with correct info . All that has to be done is for the company that went payment to call PayPal and submit a dispute the funds will be returned to the sender and can then be properly handled. This is taking more time going back and forth than to submit the dispute 

   

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a piece of mail for my deceased wife around August 31, 2022. The mail was from Simpluris in regards to a settlement with my wife's employer, Prometric. Prometric had settled a class action case (Prometric v ********* et al.) and was providing $2,483.91 to my wife as a party of the case. Simpluris provided a check for that amount in my wife's name. I contacted my credit union and they agreed to accept the check with my endorsement. Two days later, the funds were removed from my account. The credit union explained that the check bounced due to insufficient funds. I contacted Simpluris and explained the situation. I provided them with my identification, a copy of the death certificate, and a copy of the checked with my endorsement, at their request. I eventually received a request for a w9 to provide a new check. I sent this by email on Sept 29, 2022. After that, Simpluris simply stopped responding. I reached out by phone and email several times Each call with Simpluris has been the same. In each call, I am told the issue will be escalated to a supervisor and that I will be contacted within a specified amount of time. In each case, no contact is made and I repeat my outreach a few weeks later.I would like to receive the funds that are due to my deceased wifes estate. I am also deeply concerned that Simpluris is treating many of the people that are supposed to receive settlements the same way, while holding onto the settlement funds for themselves. I am also concerned by the my credit unions description that they were not able to withdraw the funds from Simpluris account due to a lack of funds. I want to know how Simpluris is using the settlement funds and if they are being distributed in a timely manner or being used for other purposes. Finally, due to Simpluris extreme lack of transparency and responsiveness, I believe these issues should be made public to inform judges, lawyers, and plaintiffs selecting a company to distribute settlement funds.

  

  Business Response

  Date: 03/03/2023

  Hi ***,
  

  We were able to investigate your complaint and have determined following:
  

  -A check was issued to your deceased wife and mailed to the address on file on 8/19/22.
  -Our records show the check cleared our bank on 8/24/22. These funds were not returned to Simpluris.
  -Our team attempted to establish contact with you on 2/16/23 and left a voicemail advising that you work directly with your bank in retrieving the funds. 
  -A copy of the cancelled check was provided to you. We recommend that you reach out to your banking institution to provide evidence the check was cashed. 
  If your banking institution does not release the funds at this point, please advise your bank that they can call us to verify the check and when it cleared. 
  If your banking institution does not release the funds at this point, please send us the evidence of state and signed affidavit so we can start the fraud investigation with the bank. 

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name was included in a lawsuit against my employers, and I did not ask them to be included.I had to take time out of my schedule to 'opt out' of their lawsuit. I should not have to use my own time to 'opt out' of a lawsuit I did not know existed or wanted to be a part of. I did not solicit Simpluris in any way to be a part of this lawsuit. They sent me a letter.Here is the case information:****** v ************* et al ****** **************************************************** 2:20-cv-02965-MCS-GJS ************** Settlement Administrator ****** v ************* et al c/o Simpluris, Inc.P.O. ***************************************** I included a copy of email correspondence (PDF upload attachment) that they required for me to 'opt out.

  

  Business Response

  Date: 02/17/2023

  Hi ****,
  
  We apologize for the misunderstanding. We are appointed by the court to notify any person whose rights may be affected by a class action settlement. This is not a solicitation. We have received your request to opt-out of this settlement and we will process your request accordingly. If you have any questions, please dont hesitate to reach out to us at **************.
  
  
  
  

  Customer Answer

  Date: 02/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************