Complaints
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 25 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am part of a lawsuit though kind law for ******* and was sent an email stating this company was supposed to disburse my payout on 11/27/24 . I did call and speak to an agent and was told that the disbursement was on schedule to be processed on 11/27 as my email stated . And nothing was processed. I also had my payment coming to me through ***** . This company lies to customers. Does not give correct info .
Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, *****. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company **** me a claim amount of $285.00. At first, they said the beginning of November. Then, they said mid November, and 2 weeks ago, they said November 27th, which was yesterday. There is NO EXCUSE for their stall tactics. I have a feeling that Simpluris just went and spent the money. Theyre notorious for such behaviors and have a 1.5 Star rating on the BBB Website. I WANT THE MONEY THAT IS OWED TO ME ASAP, WITH NO DELAYS AND OR EXCUSES!Business Response
Date: 12/03/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at *****************************Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to recieve 223 from simpluris on my ****** from a lawsuit for xfinity an I desperately need it for ************ an sons birthdayBusiness Response
Date: 11/27/2024
Claimant's digital payment was issued on 11/27 through the chosen platform, ******, linked to the phone number ************. Please note that digital payments typically require 1-2 business days for processing. If there are any further inquiries, the claimant can contact the case team by phone at ************** or via email at ***************************************************.Initial Complaint
Date:10/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to be getting a settlement fund from a class action suit and for some reason they keep putting off the dates making up excuses for not having the money in people's accounts. I'm beginning to think it's a scam. Trying to get your personal information and steal your identity. There is one employee in particular. Her name is ******* that keeps asking for all your personal information including your social security numberBusiness Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, ******. If there are any additional questions, the claimant may reach out to the case team by phone at ************** or by email at *******************************Customer Answer
Date: 10/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oct 3rd was sent email stating CA settlement would be delayed until Oct 11th. Still haven't received payment of $735.07 Called multiple times just getting the runaround. Selected ***** as payment option still nothing as of today October 17th.Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, Venmo. However, it appears that the phone number provided by the claimant *************) is not linked to an active Venmo account. Claimant should have received a text message at that number containing instructions for claiming the payment. Our team has attempted contact with the claimant to request an updated phone number associated with claimant's Venmo account. Claimant may contact the case team by phone at ************** or by email at *******************************************************.Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was due for a Pay Pal deposit from Simpluris for the Instagram arbitration on 10/2. At the end of business a email was circulated that funds should be available 10/9. Some people received payments while a lot of others have not. October 9th there was no deposit yet another email with a later date of 10/11 and expect it in 1-2 days. Another email has been sent today 10/16 stating that it should be deposited on 10/17. The misinformation and lack of payments is very unprofessional!Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, ******. If there are any additional questions, the claimant may reach out to the case team by phone at ************** or by email at *******************************Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company has yet to disburse funds from a class action lawsuit. Has been providing emails stating payment had been made but nothing has been credited to my account. This involves multiple payees for an arbitration through Kind Law in ********* ,******. Many have the same complaint of not receiving payments but being told they have been disbursed.Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, Venmo. However, it appears that the phone number provided by the claimant *************) is not linked to an active Venmo account. Claimant should have received a text message at that number containing instructions for claiming the payment. Our team has attempted contact with the claimant to request an updated phone number associated with claimant's Venmo account. Claimant may contact the case team by phone at ************** or by email at *******************************Initial Complaint
Date:10/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Simpluris is a settlement administrator that disburse settlements they have been very unprofessional every time I call and inquire about the settlement disbursement dates. I was told in September that disbursement would be made on 10/3/24. Only to receive an email stating it is now 10/11/24 and I should have received an email confirming my information on 10/2/24. Which I never received. Then today I spoke to a supervisor and he stated that they dont have funds to disburse.i think they are rude, dishonest and probably stealing people information. The company seems incompetent in handling disbursing of settlements owed to people that rightfully deserve it. I dont like to be lied to or misled and treated poorly when Im asking question to understand the process.Business Response
Date: 10/11/2024
Claimant was notified that payments were anticipated to be sent on 10/11/24. As of this date, 10/11/24, payments have been initiated, and digital payments are expected to take at least 1-2 business days to process. The claimant should anticipate receiving the digital payment by or before the end of next week, 10/18.Customer Answer
Date: 10/11/2024
I have called Simpluris 4 times on 10/11/24 and every time a representative told me something different. I was never told until today 10/11/24 that a digital disbursement takes 1-2 business days. My complaint remains until I receive the funds which the business now states is by the end of next week which is 10/18/24 which is not 1-2 business days. I have been given the run around via email as well as when I call. Its very deceptive and the business should reevaluate how they disseminate information and train their staff to be better at communicating correct and truthful information . Then maybe the company wouldnt receive complaints or numerous calls if better customer service and truthful information was provided.Business Response
Date: 10/22/2024
Claimant's digital payment was initiated on 10/17 via the selected platform, Zelle. If there are any additional questions, the claimant may reach out to the case team by phone at ************** or by email at *******************************Customer Answer
Date: 10/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ****
Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was supposed to receive a supplemental payment for a class action suit. I called they confirmed it was sent I called them who was it sent to the confirmed a 424 number which doesnt belong to me I have always had the same number since 2009 it has never changed. The representative spoke to my bank they also confirmed nothing was sent. The representative **** said he would escalate it. I called to see the status them saying its nothing they can do when they sent my money to the wrong person and has yet to do anything to resolve it. I want my money sent to me.Business Response
Date: 09/20/2024
On 5/13/2023, the claimant submitted a claim and chose Zelle for payment. An initial payment was successfully sent on 9/25/2023.
On 8/9/2024, the claimant received an email to change the payment method for a secondary payment, and updated information indicated a modification to the payment destination. An additional payout was made via ***** on 8/26/2024. Claimant does not recognize the phone number linked to this transaction and has not received the secondary payment. Subsequently, Simpluris has been in contact with this claimant and has reissued the payment via check (tracking number ************), which is currently out for delivery as of today, 9/20/2024.Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent a very important check to the wrong address. **** couldnt even forward the mail because it was sent as basic mail. I had contacted my attorney with the corrected address and verified months before. They confirmed they sent the correct address to this company.**** said he would reissue the check and escalate the issue. He said he would call me back in a few days. He never called me back after a week. I called back in today and he said he would reissue the check with track i g and it would take another 2 to 3 weeks. He has given me misinformation now twice. This check was supposed to be in my possession last month. Not they are quoting me August. Unacceptable business practices. Horrible customer support.Business Response
Date: 07/25/2024
On 5/23/2024, ******************************* contacted Simpluris to provide their updated mailing address and Simpluris updated their records. On 6/21/2024, Simpluris mailed the check to the updated address provided on 5/23/2024. On 7/5/2024, Simpluris received a request by mail from the individual that the check should have been mailed to his original address. On or about 7/19/2024, Simpluris processed and re-mailed ********************** check to their confirmed address.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.