Reviews

This profile includes reviews for Lunafide.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lunafide.com

  336 Adams Cir Ste 102 Corona, CA 92882-8241

• 

  Lunafide.com

  2035 Sunset Lake Rd Ste B2 Newark, DE 19702-2600

Review Details

• Review fromNick M

  Date: 02/26/2024

  1 star
  Easily one of the worst companies I have ever done business with, I purchased a single t-shirt from them on 1/15/2024 - an estimated craft time of 7-20 business days with a ship time of 3-5 business days - It took 42 business days with excludes weekends/holidays to get my 1 t-shirt. I had to open a dispute through PayPal to make sure they weren't going to completely screw me over, they finally did deliver the t-shirt - they lied every step of the way with their generic transparency emails - you will be left wondering where the hell a single t-shirt is for way too long. I ordered 14 shirts from various other "handcrafted" t-shirt folks that crafted/delivered in 1/3rd the time.
  
  Do not waste your time or money on this company. They screw up, you pay the price.
  
  

  Lunafide.com

  Date: 03/05/2024

  Hello Nick!
  
  We value the opinions of all our customers equally and strive to provide excellent service to everyone who interacts with our business. However, we understand that not everyone may have the same experience, and some customers may choose to share their opinions on BBB.
  
  We apologize for the inconvenience caused regarding the delayed delivery of your order. Please be assured that we are actively working on finding ways to expedite our orders without compromising the quality of our products.

• Review fromBrian K

  Date: 02/26/2024

  1 star
  Horrible company, Zero and I mean customer skills. Charged me 197.31 on Jan 8th 2024 and I still have no cloak and several excuses. This company is a complete fraud and I do not recommend purchasing anything from them.

  Lunafide.com

  Date: 03/05/2024

  Dear Brian,
  
  We value the opinions of all our customers and we are committed to providing exceptional service to everyone who interacts with our business. However, we understand that not every customer may have the same experience, and some may choose to share their opinions on BBB.
  
  Please be assured that we are doing our best to ship your order to you as soon as possible without compromising the quality of our products. We appreciate your patience and understanding as we work to fulfill your order.
  
  Please let us know if there is anything else we can assist you with.
  
  Thank you for choosing our business.

• Review fromBrian K

  Date: 02/25/2024

  1 star
  I tested their product by ordering some socks. It took a long time for them to be delivered, then the quality was so poor I'm throwing them out without wearing them. The black color with pattern is just a thin layer over a cheap white backing which shows through clearly. The presentation of these unacceptable. Fit only to be thrown away. They're also accumulating wear and tear from simply trying them on.

  Lunafide.com

  Date: 02/28/2024

  Hi Brian,
  
  Thank you for taking the time to leave us a review. We're sorry to hear that you're not happy with our product. Your feedback is important to us, and we appreciate your honesty. We'll continue to work hard to improve our products and services to provide the best possible experience for our customers.
  
  Best regards,
  Lunafide

• Review fromSONYA S

  Date: 01/30/2024

  1 star
  I ordered this end of november/ beginning dec and still waiting. The tracking did not work when it was supposedly sent out. After numerous emails from a 3rd party mail sercer, they said it was shipped to wrong address. I call BS. My address was clearly correct in order. Then they said they had to work with customs to get it back. I thought you were a CA company but apparently that is a stretch of the truth in advertising. Now, after i said this was fraud, they will be re shipping it to me. I am reading what everyone says and i better get a full length cliak not a shirt sigh. Do not ever buy from this company. I will remove my complaint when i get what i ordered or money returned.

  Lunafide.com

  Date: 01/31/2024

  Hello Sonya,
  
  We at Lunafide always aim to provide the best possible customer service. However, we were unable to locate any order associated with the name and email address you provided. To help us assist you better, please contact our Customer Support Team and provide them with the necessary order details.
  
  Best regards,
  Lunafide

• Review fromHeather W

  Date: 01/27/2024

  2 stars
  Ordered 3 shirts for my son on Dec 9. Timed my order so that he would receive his gift just before Christmas and have nice shirts for his holiday. The website states that there is a 10 day turn around from order to shipping. That is an absolute lie...and they know it and continue to market it that way. After MULTIPLE communications with the company, my order was "expedited". It did finally arrive....on January 20th. My son said he likes them and they fit nicely. I have not seen them myself so I can't speak to actual quality.
  This company is aware of the extended time it takes to ship orders and still refuses to put an honest representation on their website. They would rather deal with angry consumers then be honest about how long it will take to get your order.

  Lunafide.com

  Date: 01/29/2024

  Hello Heather! I apologize if you felt misled by our estimated production time. We want to clarify that these days are just approximations, and we don't guarantee Christmas delivery on any orders, as we had stated in a Christmas Delivery reminder on our page. Please understand that we don't stock products, and we're doing our best to improve our production time. Thank you for your patience and understanding!

• Review fromAbbie S

  Date: 01/26/2024

  1 star
  DO NOT ORDER FROM THIS COMPANY! Extremely slow delivery time. Inferior product, inaccurate description and sizing. Will not refund or on some products even if unopened. This is a complete rip-off. The sports crops are less than T shirt quality.

  Lunafide.com

  Date: 01/29/2024

  The customer contacted us to express her dissatisfaction with the product she had received and threatened to leave negative reviews wherever possible. We promptly responded to her email, attempting to find a solution to her issue, but unfortunately, we have not received any response from her end. It is impossible to resolve a problem without proper communication from the customer's side.

• Review fromAnita H

  Date: 01/15/2024

  2 stars
  THEY SHOULD BE CITED FOR FALSE ADVERTISEMENT. I ORDERED TWO OF THEIR SHERPA LINED HOODED BLANKET/CAPE . IN THE AD THEY APPEAR TO BE LONG ROBE/CAPE LENGTH, BUT WHAT I FINALLY RECIEVED WAS ANYTHING BUT!! I AM ONLY 5FT 3 AND IT LOOKS LIKE A SHORT PONCHO ON ME!. AND THEY ARE VERY THIN MATERIAL. SUPPOSEDLY THEY MAKE EACH ONE BY HAND AT THE TIME OF ORDER, YET I SAW AN AD FROM THEM SELLING A BIG NUMBER OF THEM FOR 6.99! I WAS SO DISAPPOINTED . I HAD PLANNED TO GIVE ONE AS A GIFT , BUT THAT IS NOW IMPOSSIBLE.

  Lunafide.com

  Date: 01/18/2024

  Dear Anita,
  
  Thank you for taking the time to leave us a review on BBB. We are sorry to hear that you were not satisfied with the order you received. We would like to help you with checking the measurements of the hooded blanket. Please contact our Customer Support Team for further assistance.
  
  Thank you for your cooperation.
  
  Best regards,
  Lunafide

• Review fromCHRISSY D

  Date: 01/15/2024

  1 star
  I should have read all the BBB reviews first. I placed a $614 order on Dec 6 (+ $30 shipping, net $122 promo code). The website states: Once your order is placed with Lunafide, there is a processing time to craft your items, which takes approximately 7 - 20 business days for most products before your order is shipped. Cloaks may take up to 25 days to craft. Well none of the items were a cloak and none were a custom order. It is now January 15th and still no shipment (40 days, 28 business days (excludes weekend and holidays). Although the customer service has responded to my emails, they continue to have no updates and no shipment yet. They said my matter was escalated, but still nothing. I am also concerned that based on the below reviews, my order of 10 items will definitely be wrong and I will go absolutely nuts. DO NOT ORDER FROM THIS COMPANY - horrible customer service and do not know if I will EVER see my items. This company's items are NOT produced in the USA and thus false advertising. This company should not be allowed to operate. Their items are just using AliExpress templates. Read all customer reviews on Reddit, and BBB before you make a decision to buy.

  Lunafide.com

  Date: 01/15/2024

  Hello Chrissy,
  
  Thank you for leaving your review on BBB about our business!
  
  We value the opinions of all our customers and aim to provide excellent service to everyone. However, we understand that everyone's experience may differ, and some customers may choose to share their feedback on platforms like BBB.
  
  At Lunafide, we don't mass-produce our items, and we start creating products only 24 hours after an order is placed (excluding weekends and holidays). We take great care in crafting each item based on the orders we receive. We ensure that we send out only the highest quality products to our customers. Even if we find the slightest defect, we send it back for correction before shipping it out.
  
  We apologize if you feel that our customer service team lacks communication or updating process. We will work on improving this aspect.
  
  We are sorry for the delay, and we appreciate your continued understanding!
  
  Let us know if there is anything else we can do for you.

• Review fromMarc W

  Date: 11/30/2023

  1 star
  Ordered product on 12Nov23. After ordering I checked the FAQ page to get manufacturer and ship times. On THEIR site it says, "24 hours to produce, shipping times vary from 7-14 days. Again I ordered this product on 12Nov, it is currently 30Nov and has not moved. I have sent 4 emails to the company and they have yet to respond once. I requested a cancelation due to atrocious customer service, hasn't been canceled. I don't understand how a company can make a profit if their work ethic is this bad. $227.83 is not just for the product, it is for product and service. The roll of black sherpa is $44.27 (the good stuff and enough to make roughly 11 coats). The external printable cloth is $30 and can vary in size, $30 could make 6 coats. The hand manufacturer means: loaded by hand into a machine. The other amount of money that you pay is for service and respect. Don't buy their product.

  Lunafide.com

  Date: 12/03/2023

  Hi Marc! I hope this message finds you well. I wanted to touch base with you about your recent order. I understand that there may have been some confusion about our production process, and I want to clarify things for you. We take pride in crafting each order with care, and that's why we only begin production 24 hours after an order is placed. During this time, we carefully print and press each panel using the latest sublimation technology to ensure the highest quality product possible.
  
  I want to apologize if our Customer Service Team has caused any concerns for you. Rest assured, I will personally speak with them to ensure that they are providing the best possible service to our customers. We understand that changes or cancellations may need to be made within this 24-hour window, and we are happy to accommodate that. Our goal is to ship out orders as soon as possible while still maintaining our commitment to quality.
  
  If you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to help. Thank you for your understanding and patience, and we look forward to fulfilling your order soon.
  
  All the best,
  Lunafide

• Review fromCarla D

  Date: 11/06/2023

  1 star
  This company is truly the worst to deal with. I sent an email a day after the product was ordered to try to get them cancelled and refunded. They insisted that they could not cancel the orders once in ‘production’. When the products arrived I immediately go to try return them and the website says ‘ineligible for return’.
  I sent an email stating that I had asked to return the product before it shipped and they say ‘I apologize’, here’s a 25% discount off your next purchase! Next purchase? There will NEVER be a next purchase. I’d much rather deal with the million other ethical businesses that actually return unused unwanted products and give you your money back. DO NOT RECOMMEND. Would give 0 stars if I could

  Lunafide.com

  Date: 12/03/2023

  Hi Carla, I'm sorry to hear that you've been feeling frustrated. Our policies are in place to ensure fairness and consistency for all of our customers, but I understand that this may not be the outcome you were hoping for. Please know that we still want to help you have a positive experience with our company, and our Customer Support Team is available to assist you further. If you have any questions or concerns, please don't hesitate to reach out.