Reviews

This profile includes reviews for Lunafide.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lunafide.com

  336 Adams Cir Ste 102 Corona, CA 92882-8241

• 

  Lunafide.com

  2035 Sunset Lake Rd Ste B2 Newark, DE 19702-2600

Review Details

• Review fromBrian W

  Date: 10/16/2023

  1 star
  I waited over 2 months for the product. When received it was wrong order. I spent last two weeks trying to resolve but no movements. Been sending pictures but no timely replies.

  Lunafide.com

  Date: 10/17/2023

  Hi Brian,
  
  We appreciate your recent inquiry, and we'd like to inform you that one of our customer support team members has already responded to your email. We understand that sometimes our responses may get sorted into the spam or promotions folder, so we kindly ask you to check these folders for our reply.
  
  Our team is committed to providing you with prompt and helpful assistance, and we want to ensure that you have received the resolution you were seeking. If you are unable to locate our response in your inbox, please take a moment to look in your spam and promotions folders. It's possible that our email might have been filtered there.
  
  If you still cannot find our response, please let us know, and we will be more than happy to address any questions or concerns you may have. Your satisfaction is our priority, and we want to make sure you have all the information you need.
  
  Thank you for your understanding, and we look forward to assisting you further.
  
  Sincerely,
  Lunafide

• Review fromDevin C

  Date: 09/20/2023

  1 star
  I ordered 2 blankets in 2020 and liked them enough that I decided to order 2 more in August 2023. When I finally got the blankets I was so excited until I opened the package and they were both not as soft as the blankets I had from 2020, but they were also noticibly thinner. I washed 1 of the blankets hoping that it would soften up - it didn't. I started the return process and that is where the fun begins.
  Bella replied to my email for return and wanted more specifics - after 3 exchanges of emails including requests for original order info of the first blankets and also a picture showing the thickness difference. I supplied all the info and then she replies that they were listening to their customers and were trying a different product for the backing and that due to feedback they are switching back. She offers me a 25% refund to close the return request. I replied that I wanted to proceed with the return as the lack of softness and with the thinner material I just wouldn't use the blankets. The reply I got was that since I washed one of the blankets it would not qualify for a full refund as it isn't in the same condition as when it was sent to me - they would only give 25%. I think that is a lame excuse but I replied that I still wanted to do the return. The next email from Bella tells me that since one of the blankets was washed, my entire order would only qualify for a 25% refund plus I get to pay for return shipping. How is the 2nd blanket that was opened but then never touched only qualify for a 25% refund?!
  What a sham of a company and such terrible customer service. I regret wasting my money and time on them. Hopefully this review and others like it will caution others from giving this company any business.

  Lunafide.com

  Date: 10/17/2023

  We sincerely appreciate your feedback and we are truly sorry to hear that you were unsatisfied with the recent blanket you ordered from us. Your input is invaluable to us as it helps us continuously improve our products and services.
  
  We understand that you may have concerns about the fabric and materials used for the blanket. We would like to clarify that we are constantly striving to enhance our product quality and are always exploring new fabrics and materials to provide our customers with the best possible options. Your feedback will be shared with our product development team for further review and improvements.
  
  Regarding our return policy, we are committed to being transparent and fair with our customers. As stated in our policy, we are unable to accept returns for items that have been washed or used, as this helps ensure the quality and hygiene of our products. We apologize if this has caused any inconvenience.
  
  If you have any additional feedback or concerns you would like to share with us, or if you have any questions about our return policy, please do not hesitate to contact our customer support team. We are here to assist you in any way we can and make your experience with us as positive as possible.
  
  Thank you for giving us the opportunity to serve you, and we hope to have the chance to exceed your expectations in the future.
  
  Sincerely,
  Lunafide

• Review fromJeff E

  Date: 07/24/2023

  1 star
  This company skirts the law. Does not provide full refunds and what you do receive is a gift card to buy more with shipping and restock fees deducted. You end up getting back very little and never to your original payment.

  Lunafide.com

  Date: 09/11/2023

  Dear Jeff,
  
  We acknowledge your dissatisfaction as expressed in your BBB review and are committed to addressing your concerns in the most effective manner possible.
  
  To facilitate a resolution, we kindly request that you contact our dedicated Customer Support Team at [email protected], providing your order number and any relevant details regarding your issue.
  
  Thank you for your understanding and cooperation.
  
  All the best,
  Lunafide

• Review fromCC P

  Date: 05/26/2023

  1 star
  Horrible experience. It took 10 weeks for my cloak to arrive, 8 weeks after the festival I was supposed to wear it at. I would have shrugged that if it was well manufactured, but it is not, far from it. I'll definitely never but again from them.

  Lunafide.com

  Date: 05/31/2023

  Hello there!
  
  I apologize for the delay in the arrival of your cloak. To address any quality concerns you may have, I recommend getting in touch with our Customer Support Team. They will be more than happy to assist you.
  
  Warm regards,
  Lunafide

• Review fromMarny S

  Date: 03/19/2023

  1 star
  I was really excited about this place and ordered $300 worth of merchandise. It took a over a month to get to me, and that was after inquiring where it was multiple times. I wanted to do a refund and exchange and I still have not received my products. Every time someone answers me they just give me the runaround saying that they have a custom product. I feel like they just took my money and if I hadn’t slash don’t keep contacting them I’ll never see my order. Zero stars!

  Lunafide.com

  Date: 04/21/2023

  We apologize for any frustration or inconvenience caused by the delay in your order. We understand that you may be disappointed and we're sorry that you feel that way.
  
  At Lunafide, we take pride in our crafting process, which involves printing, pressing, cutting, and hand-stitching each order based on the individual customer's specifications. Unfortunately, due to an unprecedented surge in demand, we are currently experiencing delays in fulfilling orders.
  
  Please know that we are doing everything we can to ship your order as soon as possible. We appreciate your patience and understanding during these challenging times. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at [email protected]

  Lunafide.com

  Date: 04/21/2023

  We apologize for any frustration or inconvenience caused by the delay in your order. We understand that you may be disappointed and we're sorry that you feel that way.
  
  At Lunafide, we take pride in our crafting process, which involves printing, pressing, cutting, and hand-stitching each order based on the individual customer's specifications. Unfortunately, due to an unprecedented surge in demand, we are currently experiencing delays in fulfilling orders.
  
  Please know that we are doing everything we can to ship your order as soon as possible. We appreciate your patience and understanding during these challenging times. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at [email protected]

• Review fromAmy K

  Date: 01/21/2023

  1 star
  Horrible company and customer service. I am currently having to file a dispute through PayPal, who isn’t much help to either receive my items or a refund. I finally received a partial order, the items are not great quality and even if I wanted to return for a normal issue such as sizing, they will only offer store credit MINUS shipping and restocking fees!
  DoNOT buy from this company. I would also like to see an investigation into their business practices.

• Review fromYo F

  Date: 01/12/2023

  1 star
  I have made an order of a hoodie around thanksgiving time. It still has not been delivered and all I hear is that they hand craft so it takes long time, that they check quality, that it’s a busy time—-all excuses and none acceptable for a proper business. I demand investigation into their business practice for fraud.

• Review fromMorgan M.

  Date: 12/21/2022

  1 star
  Placed an larder on November 29th. Due to their website saying that their crafting period is 7-14 days, I thought I had plenty of time to receive it before Christmas. When I contacted them, I was told it actually takes 14-20 days and it still isn't even finished. Their website also says that the cutoff order date to ship before Christmas is December 8th. I asked for a refund and was told that "unfortunately, due to all our products being handcrafted, we cannot process your cancellation."
  
  I just want my money back. This is unacceptable.