Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Pheromonal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an advertisement on Instagram for their Body Glow Sprays that linked to their Shopify storefront, so I checked it out and placed an order on December 3rd, 2024 for $23.70 CAD (Buy 1 Body Glow, Get 1 Free + Flawless Airbrush Free + VIP Club Free). I recieved an email confirmation for my order and was told they would send me the shipping/tracking information when it was ready. 3 days later my account was charged $44.23 CAD and then $44.16 CAD another 3 days after that for the "free" VIP Club. 2 weeks passed with no word from them so I reached out to first ask where my package was and then request a cancelation for the VIP Club. To my surprise, they did respond, but it was an automated response "confirming" my subscription to THE VIP Club. I did some digging around under the account settings on the site and, though difficult to find, was able to successfully cancel any further re-occurring VIP subscription payments. I tried to contact them multiple times after that. 3 times through email, 1 text, and through their contact form on the site. I never got a response. After reading all the complaints and reviews here, it's safe to say I was scammed and Pheremonal is a scummy "business". It seems as though none of their products even exist and the only product anyone ever actually recieved were the lipglosses, which was when they first came around, however long ago. ****! DO NOT TRUST!

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a order on 12/7/24. They said I would receive an email confirmation and I have gotten 3 the last one saying my order was delivered and complete. I never received my order and have sent several emails back to the company without any response. I spent a total of $37.50. I want a refund and to get the word out about this company.

  • Initial Complaint

    Date:12/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase for some beauty products. Which included a free vip for future free shipping. Days later, they charged me ***** without my consent. *** never agreed to a subscription nor consented to extra charges. Ive been gaslit and victim of fraud. I do not want a subscription and if I was entered into a subscription I want it cancelled. The vip was supposed to be FREE as listed in photos provided.

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company and, first, even after putting in my address, they changed it and its not right. I have reached out to them and I get no resoonse. Second, I paid for three day delivery, and it isnt even left wherever it ships from. Its been more than 3 days. Next, they are charging me for a VIP membership and I never agreed to that. They are trying to charge me $29.95 and I did not ok that. I have called them and left messages and emailed them and they will not respond. I want something done about this!!

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company through instagram over 2 months ago. I never received any products. Attempted multiple times to get status or cancel my order with refund. Finally someone emailed me and said they refunded my order. Never got a refund. Emailed them again weeks later, they said again they'll refund me. Haven't received any refund in weeks. I have left multiple voicemails and emails, no one responds to anything and they stole my money. This company is a scam, I just want my money back.

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on 10/26/24 for $30.95. Shortly thereafter, I became aware of issues with this company including them signing customers up for a monthly "VIP" subscription without consent (I was able to dispute this charge with my bank, this was an additional charge of $29.95 on 10/29). I never received notification about my products shipping, so I requested to cancel my order on 11/5/24. ******* ********* responded with the cancellation confirmation and stated I would receive my refund which would take "a few business days to process". The refund never came, and on 11/27/24, I received a generic email with an apology for delays and advised that my "order is expected to arrive by December 15th". I replied immediately that my order should have already been cancelled and refunded. ******* ********* again responded and said "Please note that we have processed your refund, and you should receive it shortly.". It is now December 8th and I still have not received a refund, it has now been over one month since my order was supposedly cancelled.

  • Initial Complaint

    Date:12/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this website 2 months ago, the website claims the shipping would be 5-8 business days for domestic shipping and my order is a domestic order. The business is at *************************************, I live at ************************************. I placed my order on 10/16/2024 and as of 12/08/2024 I still have not received it. I have sent multiple emails requesting they cancel my order for a refund. They reached out and said they would cancel it but needed my order number. My order number was not only in the subject line but also in the email thread that took place over 6 weeks. I have found multiple testimonies online with people having the same issue as I have. I believe this website is a complete scam. My order number and tracking number is below. I also can provide any necessary emails and also other testimonies from people having the same issue with this company. The only point of contact seems to be ******* who I have 2 separate email threads with. One is me requesting a refund and cancellation for an order that I have not received. The other is her claiming my order was lost in transit which isnt true because the tracking number attached to the orders status never changed. According to the tracking website if it were lost in transit, the status would have changed. Photos are attached below. As of now, the status never changed therefore I believe this company gave me misleading information which is why I believe it is a scam. I also have left 3 reviews and the owner has not accepted any of them, they only accept 5 star reviews with photos which I believe are fake reviews considering there are a limited amount of reviews with text available and photos. The rest have no text and only the star rating. I know that my review had text and photos and I gave it 1 star and the number of star ratings never changed. It still says 11 one star reviews which it said before I wrote mine. Order number ***** Tracking number VR647532241YP

  • Initial Complaint

    Date:12/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered in October. Never delivered. False tracking. ****** promised and never completed. This business is a scam.

  • Initial Complaint

    Date:12/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has charged my account never sent me a receipt and then Charge my account two more times when I never purchased anything else. I need my money back immediately for everything. This is the biggest scam ever.

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/26 I was charged for 6 items 2 glitter sprays, and a 4 pack of sprays. I was charged 9.95 and *****. On 11/6 I was charged ***** for a vip treatment which included expedited shipping that I never signed up for but still had not even received my originally purchased items. On 11/18 I reached out to the company who didnt mention anything about them continuing to charge me. I asked where my item were they stated that they had an issue with their supplier and Id need to wait another 10 days. I said ok, on 12/3 I saw yet another charge for ***** that I did not authorize for this vip when I still have not received my originally ordered items. I sent email after email only to be ignored. So I opened a fraud ticket with my bank and am filing with the BBB in hopes someone else doesnt get suckered!

Pheromonal is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.