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Business Profile

Online Retailer

Pheromonal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order and was told in email I would get a shipping update in 3- 5 days. No update. When I looked at my card that I used, Pheromonal tried charging me an addition 5 times. Luckily, I used a card that did not allow it. I emailed the company twice with no response. I believe it is a scam and that they need to reimburse my money, and I need to make sure no one else is taken advantage of by this terrible company.

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two (bogo) bottles of body glow from pheromonal on OCT 13th (order *****) and was charged $28 plus 2.95 for shipping. The order included free VIP Club (which I never requested be signed up for). According to the email, the order was to take 2-5 business days to arrive. FIFTY DAYS LATER and my order has still not arrived. On top of that, on October 16th my card was charged $29.95 for the vip club (order *****). Not only did the first email include the vip club in the invoice as free, I am now being charged for something I never purchased, requested or consented to. I have sent numerous emails and left several voicemails requesting a refund for the VIP club and an update on the status of my body glow order. No one from pheromonal has gotten back to me, my card is still charged $30.95 for product I never received and an additional $29.95 for a club membership I never even signed up for.

  • Initial Complaint

    Date:12/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for their product on Sept 30th, 2024. I was suppose to receive 2 pheromone-infused body glow . It stated that it would be shipped through their VIP CLUB. 2-5 days I should received my order. I have emailed them over 5 times. I received one response that asked for my order number. I emailed them the number and have not heard back. They gave me a tracking number within 6 days after the order. VR642466143YP I have not seen the tracking of this order sine then. I want the item i ordered. They took my money and will not respond to when it will be here. Please find out why they scammed me. Thank you!

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in October of 2024. I have never received the product. I have contacted them three times about a refund and have never received a response

  • Initial Complaint

    Date:12/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this company on ******** they are a ******************* They never sent me my product. Please investigate. I've sent emails and have called I have not heard back from them.Pheromonal Fashion Designers *********************************** ************* Email: *********************************

  • Initial Complaint

    Date:12/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order on October 13, 2024. I received an email that said it was on its way on October 21, 2024 and never received anything. I send two emails regarding this and kept getting the same message claiming Id get a refund, yet received nothing. I got a third email from the supposed owner claiming that the shipment was damaged but not the product is on its way. I do not want this product, I needed it last month! I just want the order refunded. This is a fraudulent company

  • Initial Complaint

    Date:11/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29, I placed this order and after waiting two weeks, I contacted the company in which I was told that the order was placed but something about the shipment being lost and that it was ship out again in 8 to 10 days. It is now November 30 and I still have not received the product at this point. I just want to refund. Its a shame that this advertisement is still being played on TikTok right now. This company needs to be black. I was on there today and I seen comments of Lady stating they never received their product.

  • Initial Complaint

    Date:11/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order in mid October, and much like the other complainants was promised 3-5 day shipping. I reached out multiple times requesting a refund with no response. Finally the owner emails me stating a refund will be provided, 5 business days later. Fast forward to today, no refund to speak of instead I received an email stating my order will ship in time for Christmas! No. Im not interested, this is a scam through and ********** NOT make the same mistake I did and fall for a glossy instagram page, dig into the comments or lack there of.

  • Initial Complaint

    Date:11/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in the amount of $24.95 on November 22 2024. The items have not shipped, but that is not my biggest complaint. On November 27th my bank notified me that Pheromonal tried to charge my account *****. Apparently it was for their VIP CLUB. The VIP CLUB consists of free shipping. However, membership costs $***** EVERY 3 DAYS for 8 weeks. EVERY. THREE. DAYS. None of this is disclosed on their website. BUYER BEWARE

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 products on 10/19/2024 totaling $40.90. Received confirmation of order same day claiming 3-5 day shipping. On 10/21/2024 received 3 separate emails claiming my order had been shipped. I have emailed the company 3 times and have left numerous messages looking for updated tracking information and have not received any word back from the company. Would like a refund and to see some repercussion for their shoddy business practices.

Pheromonal is NOT a BBB Accredited Business.

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