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Business Profile

Online Retailer

Pheromonal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint about an issue that I had when checking out the items that I tried to order. So I tried to check out the items that I ordered. When I entered my card information, it said that it was invalid. So I kept trying for like 9 times and it kept saying that my card was invalid for those 9 times and I was unable to checkout my items. When I checked my bank account, that same amount had been deducted 9 times because I tried to resubmit my card details and tried to checkout 9 times and I failed. So, that same specific amount had been deducted a total of 9 times and I would like to know as to why the amount had been deducted when I had not received a verification of an email or text message saying that my order has been received, or that it will be shipped to me as soon as possible and I clearly had not even checked out my items yet, because as mentioned it said that my card details were invalid. Since my card was "invalid", I would like to know why it was deducted 9 times. No checkout was even completed yet and I've been charged for resubmitting my card details cause it said that my card was invalid.

  • Initial Complaint

    Date:12/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed on order on 12/10/24 and have not received any update or tracking number stating my order has been shipped or anything. I have sent 2 emails inquiring and placed 2 calls trying to inquire. They state your order will be shipped in 5-8 days and still have received no update.

  • Initial Complaint

    Date:12/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company and never received it. It never shipped and they do not respond to help inquiries! Come to find out they have multiple complaints.

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders using 2 different credit cards. Not only did I never receive either order but they charged both of my cards an extra $29.95 each for some sort of membership club. This charge was not mentioned anywhere on the ******** was led to believe that the membership club was free since the charge for it on my orders was $0.00. I have sent 4 emails all with no ************ have called several times which just goes straight to a voicemail. Voice messages I have left have not been returned either.

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 15 I made a purchase from the site, they were having a bogo sale and promised 2-5 shipping from in the ** This is false, they ship from ***** not from the US Apparently my order was lost and I was offered a refund or I would have to wait 2 months till Dec 15th for my order, so I asked for the refund. They said it had been issued in full amount and to wait 5-6days. Nothing happened after those 6 days, I reached out again and received the same automated email response saying my refund has just been issued and to wait 5-6 days. It is now December 19th, still no refund, no order and all communication has stopped. Do not shop here, it is a scam. During this period my card that was used for purchase was flagged by bank for a purchase of $250 - I believe this was also them. Thankfully it was blocked by my bank and I got a new card.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with said company as a part of a Black Friday promotion. I was guaranteed delivery before Christmas and yet have received no communication since whatsoever. My order number is *****. I ordered on ***** and I paid extra for guaranteed delivery. I have reached out to the company and did not receive any response at all. My order totals ***** and a second charge of ***** for shipping.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sparkly lotion approximately September 27th and tracking never proceeded so I contacted customer support via instagram. They said they would resend it but still the order didnt process any further so I contacted customer support in writing and they said I could have a refund. I waited and asked again. Its now Mid December and they have stopped responding to my messages emails or phone calls. I would like my money back. I have spoken to other people and they said they never got their packages as well.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two items from this company on October 27, 2024. I havent received anything from this company and I asked for refund and havent received anything. I was sent an email that it would be here by December 15th and I havent received a tracking number or a package. I want my items but at this point Id rather just get my refund.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 products off of this website called ************************* and paid $16 and had free shipping on 12/14/24 and I was supposed to have fast shipping within 3-5 days I ordered it back on 12/14/24 and today is 12/16/24 and I have not gotten a tracking number or any update on my products at all. After looking around I've discovered that this business is not a reputable business and I probably will never see my products.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to get a response from this company regarding an order I placed. They will not respond and the phone number provided goes straight to a voicemail. They charged me for 3-5 day delivery and it has not been shipped. The company they use for their orders, also cannot be reached.

Pheromonal is NOT a BBB Accredited Business.

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