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Business Profile

Online Retailer

Pheromonal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 125 total complaints in the last 3 years.
  • 120 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 12/5/24. Never received tracking info. They did receive my payment. I have emailed, sent a message on Instagram and left a phone message. No response. I believe this is a scam.

  • Initial Complaint

    Date:12/29/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product, never received the product or communication. 2 months after I placed an order I received an email that the product was damaged in shipping and would receive by 12/15/24 (2.5 months after ordering and their shipping policy indicates 7 days for shipping). I replied to the email and sent multiple others asking for a refund and have not received it. Ive called, no one answers, emailed, no one answers. The company is an obvious scam and is pushed by instagram who will not do anything to stop this fraudulent behavior

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/18/24 I saw an add on Instagram for buy one get one free on their body glitter. Picked 2 out and went to pay. Then was offered an additional $10 off + free shipping guaranteed before Christmas. Total was $6. I got an email and it said to wait for email with tracking info. I received and email on 12/22 from phermonal saying they charged my card $30 for their vip membership. I still have not received anything. I have tried to message the company on Instagram and they do not allow comments on their photos and have taken away the message button on their account. I emailed and called with no response. 60

  • Initial Complaint

    Date:12/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products on 12/18 2 phermonal body glitters to be delivered before Christmas.Was charged $6 On 12/22 I was charged another $30 by Phermonal for their vip membershipNever received a teaching number nor a confirmation email that products weee shipped. Tried to contact the company and they do not respond.

  • Initial Complaint

    Date:12/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company on December 2nd, 2024. It said it was guaranteed to be here before Christmas with the express shipping. It was confirmed, but no tracking number was ever provided. I emailed them, and there no response. I ordered two glitter perfumes for $16 and I've seen it on both Instagram and ********.

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with them the week of thanksgiving 2024. It is December 27 and I havent received the order. I tried to contact the business through email but they havent responded.

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 8, 2024 I placed two orders (order #***** for $33.95 which included a body brush and 5 bottlesand they added a VIP membership that I did not approve. On December 11, 2024 I was charged $29.95 for an order that I did not place order #*****. This was for a VIP membership that I never ordered. I have emailed this company over 6 times and called and left over 6 messages and have had no response. In looking at comments on ******** I am seeing that this has happened to other people and they are being charged recurring fees for items never received and orders never placed.

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They take your money and stop responding

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had an advertisement on ******** and on Instagram for pheromone scented perfume and powder. I purchased almost $50 worth of their product over a month ago and have never received the product nor any response from the email address that has been posted on their ******** or Instagram. The money, however, was deducted from my bank account instantly.

  • Initial Complaint

    Date:12/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: ****************************************** To Whom It May Concern,I am filing this complaint against ***************** due to their failure to fulfill my order, lack of transparency, and disregard for multiple requests to cancel a VIP membership.Details of the Complaint:1. Order Issues:I placed an order (#*****) on December 7, 2024, which the company advertised would process within 12 business days. As of December 23, 2024, my order has neither been shipped nor updated with a tracking number.The only update I received came after I initiated contact, at which point a representative, ******* *********, stated the company was awaiting inventory. This lack of proactive communication and failure to fulfill the order as promised demonstrates poor customer service and professionalism.2. VIP Membership Cancellation:Despite sending three separate email requests to cancel the VIP membership, the company continues to attempt billing me for this service. This is a clear disregard for my explicit instructions and raises serious concerns about fraudulent billing practices.Desired Resolution:I am requesting the following resolutions:1. Immediate shipment of my order and a full refund of the product.2. Confirmation that the VIP membership has been canceled and assurance that no further charges will be attempted.3. A review of the companys business practices to ensure this does not happen to other customers.The company's failure to provide clear communication, fulfill orders within their stated timeline, and honor cancellation requests is unacceptable. Their actions have caused unnecessary frustration and wasted my time.I trust that the Better Business Bureau will investigate this matter thoroughly and assist in resolving my concerns.Thank you for your attention.Sincerely,******* *****

Pheromonal is NOT a BBB Accredited Business.

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