Reviews

Review Details

• Review fromChristian M

  Date: 08/25/2023

  1 star
  Horrible company! I was a contract employee who's company decided to use Bill.com to pay me. Well it took over a month to get paid and when the company I worked for started paying me they uses Bill.com which for some unknown reason put a hold on my account without telling me. After no receiving my direct deposit I contacted them and they requested that I provide "documentation" to them which they did not tell me what the "documentation" they needed. If you are a legitimate company that needs to pay your employees or temporary employees under no circumstances should you use bill.com. There customer support is a joke and they can care less about your problem especially over a holiday weekend when you have not a ***** to your name because some 3rd party pay company decided not to pay you on time!

  Bill

  Date: 08/29/2023

  Hi *********, My name is ***** and I'm with ****'s ****** of Escalations. I'm part of a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. Please accept our apologies for your frustrations with our system, I am here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromMJ M

  Date: 08/24/2023

  1 star
  Bill.com is a nightmare for contractors. My customer switched to paying contractors using this site and it has been next to impossible to get paid on time. Bill.com has elusive cut off dates for invoice submission for payment and then has a "***** hour release hold" on any standard payment. My customer assumed I got paid the next day. WRONG. If they schedule on a Wednesday, I will not see any money for SEVEN days out- minimum. If I want to get paid faster Bill.com stipulates you pay them an additional 1% of the invoice then tells my customer to pay.5% for the same thing. They basically are a shake down organization. I get different information each time I call and that information contradicts whatever I was told previously. I wish I could get my customer to dump this business that does not do what they are expected to do.

  Bill

  Date: 08/29/2023

  Hi **, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromKristen O

  Date: 08/11/2023

  1 star
  A vendor I was wanting to work with uses this company. Bill.com refused to validate my account with them unless I provided 3 months of bank statements. This was after I gave them all my banking information and they completed their test $0.01 deposit/withdrawal transaction. The request seemed completely unnecessary and I was not comfortable with it, so I called and asked them to verify me another way. They said that I MUST provide my bank statements to them to have an account because it is, and I quote, "required by ************* law"That is a COMPLETE LIE. Do not give your bank statements to these people!It's extremely shady, comes off as a scam, and now I won't be able to work with that vendor because this company is difficult to work with and lies to get more of your personal information than is necessary. I don't even think they are a legitimate company. I will have to go in to my bank on Monday to close down my bank account since I gave the information to this scam company, which is extremely inconvenient. I should have looked here first. It makes absolute sense that they aren't accredited.

  Bill

  Date: 08/14/2023

  Hi *******, My name is ***** and I'm with ****'s ****** of Escalations. We're a specialized team who reviews these concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!**** absolutely understands that your information is personal and should remain confidential. We seek to thoroughly review all our potential customers to continue to provide the best service we are bale; we are sorry this verification process came off the wrong way. Rest assured, one of our advocates will be reaching out to you via email to continue to offer assistance in the most convenient and secure way possible. In service, -Malia ****** of Escalations

• Review fromJennifer B

  Date: 08/03/2023

  1 star
  Customer support for this company is basically non existent. If you can avoid using bill.com I suggest using anything else. I have been on hold with customer support for over 37 minutes. I already know they have zero intention of taking my call because they are useless and they really couldn't care less with your concerns.

  Bill

  Date: 08/04/2023

  Hi ********, I have reviewed your complaint and would like to offer my humble apologies for the experience you had. You are correct - in reviewing your call, we did place you on an extended hold and were not able to resolve your concern in a reasonable timeframe.Our leadership team is currently investigating the details of this interaction, we'll connect with you once we have completed our review.I can assure you that we do care about all of our customers and strive to provide efficient/fast support within every interaction. We thank you for sharing your honest feedback, without this honest feedback, we cannot improve and become **************** organization.Talk soon,****** Manager - BILL ******** Escalations

• Review fromSantosh D

  Date: 07/18/2023

  1 star
  Total disaster. Stay away. Company is a big scam. I scheduled payments with them and they never process and customer support is not responding.

  Bill

  Date: 07/24/2023

  Hi *******, Please accept our sincerest apologies for your frustrations with our system and our customer service advocates. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns are resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromSusan H

  Date: 07/18/2023

  1 star
  No possible log in for a new account. ********************** has an old phone number from **** stored that it tries to use for verification. Live Agents refuse to update to my active phone number. A company tried to send me money with a bill.com invoice but it takes longer than average because bill.com does not respond back. Any live agents contacted will not update information and they refuse to send feedback when I send ID and personal information.

  Bill

  Date: 07/24/2023

  Hi *******, Please accept our sincerest apologies for your frustrations with our system and our customer service. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been addressed and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromMichael H

  Date: 07/17/2023

  1 star
  Taking too long to get paid. Support is not very good. They cannot explain why it is taking so long to pay me when my employer paid bill.com a week ago

  Bill

  Date: 07/24/2023

  Hi *******, My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!I'm sorry to hear you've not been satisfied with our support team's services. The timeline of receiving funds can vary depending on a multitude of factors; we would love to hear more about your experience and make it right. A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromLiz B

  Date: 07/17/2023

  1 star
  I was asked to sign up withBill to receive payment from another company and I did, but was asked for further very confidential additional information and refused to provide that. I tried to access my account with my password and user name, it didnt work. Then I read reviews (should have done this first). One star average from over 500 reviewers on one platform! Also some folks indicated they got malware infecting their systems from working with ****. I had just been infected by malware - first time since I began using ************* in ****. So I decided to delete my account. There is no direct customer service. There is no functioning live chat. I emailed. A week later I got a form email back saying I could fill out an on line form and my account would be deleted. I did that and nothing. I emailed again and in an email I was told to fill out the same form. I did, nothingI emailed again and was told to fill out the same form in the same autogenerated email. I wrote an angry message back saying I would post on my large social media platform how really terrible this company is. 2 months went by while I heard nothing, until today when I received a form letter saying the account was deleted. During all this time I received emails from Bill about things that had nothing to do with my account issue. If you have a business and you use this company, and you have a minor issue with something, all you can count on is colossal frustration and no resolution.

  Bill

  Date: 07/24/2023

  Hi ***, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromShannon Y

  Date: 06/15/2023

  1 star
  Terrible. I'm u was invited to this site to recieve a payment. Tried opening up free account just so I could get my payment. ,bill.com closed my account and left me with no way to recieve the finds. Support team is useless. Br careful with this company. I'd avoid using them.

  Bill

  Date: 07/17/2023

  Hi *******, Please accept our apologies for the delay in our response. My name is *****; I'm with ****'s ****** of Escalations. We're a specialized team who is here to help! An individual from one of our tenured teams will be emailing you directly soon to see if there's anything else we can do here to help and research into the cause of your account closure. We aim to make business finances easier for you, and we are sorry to hear that has not been your experience thus far. We look forward to speaking further and hope to fully resolve all your concerns!

• Review fromvaleria F

  Date: 06/14/2023

  1 star
  I would never use bill.com again. If i ever run into another company trying to contract me that uses bill.com to send me my payments, I would decline. The virtual e card is the least functional thing I have encountered in so long. They messed up my payments 2x in the past year. The only upside is the customer service people are so nice but literally no one can actually help the actual issues. I actually truly disdain this company and the way it functions. It has caused me SOOO much stress.

  Bill

  Date: 07/17/2023

  Hi *******, Our apologies for the delayed response! My name is ***** and I'm with ****'s ****** of Escalations. We're a specialized team who is here to help. One of our team members will be emailing you directly soon to see if there's anything else we can do here to help. Our vision is to make business finances easier for you, and we are sorry to hear that has not been your experience thus far. We look forward to speaking further and hope to fully resolve all your concerns!