Reviews

Review Details

• Review fromSean M

  Date: 11/24/2025

  1 star
  We had a vendor who appeared fully set up on Bill.com, so we submitted a small $125 payment. The vendor later told us they dont use Bill.com at all, so we paid them through another method. When we contacted Bill.com to simply reverse the original payment, support bounced us between multiple agents and then informed us there would be a $90 reversal fee on a $125 payment with zero guarantee the money would ever be recovered. They also said the process could take 3090 days.Charging nearly the entire amount of the payment just to attempt a reversal is unreasonable and feels predatory. The vendor never received the funds, we notified Bill.com immediately, and the system clearly misrepresented the vendor as connected. Yet the only solution they offered was a fee that makes no financial sense at all.We will not be using Bill.com again, and I would strongly caution other businesses to understand these policies before trusting their platform with payments.

• Review fromchris c

  Date: 11/13/2025

  1 star
  Bill.com 'limits' your AP without notification. Cannot provide any explanation as to how they can 'limit' pay outs when they take the funding from the owner account before sending. "limits' are for credit accounts. ********************** decides what payments to pay out and what to hold with no prenotifications. you will not know your vendor is not getting paid until the **** has already been processed and your account has been stripped of the funds. This is horrible business practice and causes angry vendors and angry clients. I would avoid this company at all costs

  Bill

  Date: 11/17/2025

  Dear *****, 
  
  Thank you for providing your feedback through the Better Business Bureau. We sincerely apologize for the frustrating experience you have described regarding payment holds and a lack of notification. 
  
  We have searched our records using the email address you provided **************** but were unable to locate any account or recent contact history. Therefore, we cannot look into the specific payment issues you referenced at this time. A member of our team will be reaching out to you directly at that email address to connect and see what we can do to help address your questions.
  
  To provide some general context, as a financial services company, we are required to follow industry-standard Know Your Customer (KYC) protocols. These protocols sometimes require us to review certain payments. If we are unable to verify a payment during one of these reviews, the full amount is always returned to the original sender. 
  
  We look forward to connecting with you via email to address any questions we can.

• Review fromJack L

  Date: 10/22/2025

  1 star
  Complaint Summary:Misrepresentation and failure to provide promised invoice financing on a business profile created under my existing Bill.com account.Complaint Details:I have a Bill.com account that previously had invoice financing available. I was advised by Bill.com representatives that if I added a business profile under the same account, I would retain the same financing feature. Based on that assurance, I created the profile for my single-member LLC. It is worth noting that, per ***, this is a disregarded entity identical to my personal profile. They are attached and should share data such as "history of transactions" et al.After setup, invoice financing was never activated. I contacted customer service by phone, was told the issue could be resolved within 24 hours, and was asked to allow that time for correction. Despite follow-up, nothing changed. I later received a message through the Bill.com mobile app implying the issue was resolved, but it was not. When I asked again, I was only sent a generic policy explanation instead of a specific reason for denial.Because my LLC is legally a disregarded entity, there should be no difference in financing eligibility between it and my personal account. I was misled to believe the feature would *********** a result, a recent invoice is now subject to a lengthy payout delay. I must revert to using my personal account for business transactions, defeating the purpose of having separated profiles, violating company SOPs.Desired Resolution:I request that Bill.com either (1) enable invoice financing for my business profile as previously represented, or (2) provide a clear and specific reason for the denial and corrective measures to prevent misinformation, or bad faith and deceptive practices, to other users.

• Review fromAna F

  Date: 10/21/2025

  1 star
  My employer paid on 10/10 and the e-payment was expected 7 days later on 10/17. For some reason Bill.com voided that e-payment and rescheduled it for 10/21. Today the platform says it is on transit and it is expected for tomorrow 10/22 Is this bill.com common practice? To keep changing the delivery date of an e-payment not once but twice? Just hoping there isnt another delay! Very disappointed! Bad business Bill.com

• Review fromJake W

  Date: 10/15/2025

  1 star
  Worst customer service ever. Still waiting for answers on how to retrieve my money. Avoid using this horrible service at all costs.

• Review fromLaurel E

  Date: 10/01/2025

  2 stars
  We are a group home management company and started using Bill.com with our largest group home company- we had some struggles initially with communication and setup, but loved the accountability and transparency the program offers the group home sites. Our initial rep **** ***** did a great job getting things straightened out.However, when we went to setup two of our smaller group home companies, the rewards options were not available to them, but no one told us. In fact, we reached out to the Customer Success Team and were led along by our contact **** ****, that we would be getting the same reward option, just at a reduced percentage for these companies. Yesterday, she flipped the script and said that because our homes shop at ******* and they can't recover costs as easily, that they changed their mind. At this point, were seriously considering closing the accounts. The lack of transparency and accountability has made it difficult to justify continuing with the platform

• Review fromNeil G

  Date: 09/25/2025

  1 star
  Charged me a fee for instant payment even though it wasnt requested. Couldnt log in, website verified my password then when I attempted to log in, the wheel kept spinning. This happened twice. **************** number not available on their website. Which company does that. Had to ****** it. Called them and was instructed to use the chat. Was in the chat for over 30 mins and still no resolution. Chat agent kept asking for more time. He said I had to fill out a form for a refund. Could not send the form in the link so I asked him to email me. He ( ******* P) could not send the email in the 30 mins I was in the chat. He could not provide a email for customer service during the 30 mins chat. He could not tell me how to avoid future fees in the 30 mins chat.Overall, probably one of the most frustrating customer service experiences ever. ********************** is truly terrible and I will likely cancel my account.

• Review fromJason S

  Date: 09/16/2025

  1 star
  Beware! Bill.com offers to send your company payments immediately, rather than their usual 5-day delay. They charge a 1% fee, but offer a free trial. I tried the free trial and -- guess what? -- they took 1% out of the money they were sending to my company. **************** was slow and non-responsive.

• Review fromCynthia S

  Date: 08/25/2025

  1 star
  This company has stolen $15,000 from me. They took it from the payor, marked it as paid, and have not delivered it for two weeks. Atrocious customer service. They blame everyone else but them. Awful scam of a company.

• Review fromMax F

  Date: 08/25/2025

  1 star
  I received an ad for Bill.com with a promotion offering a Yeti Roadie (**************************************) in exchange for participating in a demo. The product seemed interesting and had potential so I participated in the initial call along with the demo. I carefully followed the fine print requirements to the letter and even have written confirmation from Bill.com staff that I met all the criteria. Despite this, I have received nothing nor have I heard anything from the so called marketing staff that is responsible for fulfilling the promotion.Since completing the demo, the company has gone completely silent and stopped responding. This is not only frustrating but also misleading. If Bill.com cannot honor something as straightforward as a promotional commitment, especially after validating in writing that I qualified, it raises serious concerns about how they treat prospective customers and business partners. It also validates some of these other reviews in terms of customer service being non-existant. This first impression has left a sour taste in my mouth. I expect Bill.com to resolve this promptly before I consider moving forward, as trust and follow-through are essential in any business relationship.