Reviews

Review Details

• Review fromshane s

  Date: 04/14/2025

  1 star

  shane s

  Date: 04/14/2025

  I am an independent contractor. I use bill because one of the places I work uses it. I set up my bank account last week. Then got an email stating my bank info was wrong. I updated the information. On the bill website it says the money was deposited. but it's not in my bank account. I've spent over a week on the phone with people from bill. They told me to get the people where I work to request a payment trace. Then take the trace to my bank and the bank will fix it. I called my bank and they said the deposit was rejected because Bill was trying to deposit it into my savings under a checking account. So a payment trace is useless to them. I called back bill and they told me that I would have to get the company I work for to request a re route. Needless to say what is the point of bill if they can't effectively deposit my money. This was the first deposit I have had from them. Seems like a scam that I have to fix the situation and they don't do anything. Don't you have policies for when a deposit is rejected?

  Bill

  Date: 04/24/2025

  Hi *****. Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. To ensure we can thoroughly address your concerns and provide the support you need, we have created a support case for you under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution.

• Review fromSX S

  Date: 03/30/2025

  1 star

  SX S

  Date: 03/30/2025

  It's been a nightmare with bill.com. I have been in an endless loop with bill.com since Jan 2025. Now it's the end of March 2025, and I am still in the same place. Initially I was asked by a company that needs to send me payment to sign up with bill,com. So I followed the instructions in the email I received to create an account and enter bank information in order to receive epayment. Bill.com asked me to provide business information, but I am an individual not a business and couldn't provide business info as they required. I told them that. Then my account got closed. Later I kept getting email from bill.com asking me to create an account. I did again and entered bank info. It said payment would be sent to my bank account in 7-10 business days. I got email yesterday asking to log in to check update and provide additional info. I tried to log in, but couldn't anymore. I am sure I entered the right login info. I clicked reset password link. When I clicked the link sent to me in email, it went to a page without asking me to enter new password and there was message at the bottom saying password has been reset successfully. ??? Now I am locked out of my account again. It's so unbelievable that ******* is so confusing. I have never encountered a company that's so hard to deal with. Theres no phone number to call if you cant log in. It's a lot of money that I am supposed to receive, and I don't know what else they need from me in order to receive my payment. The payor told me to use bill.com and knows they are paying the right person. What is bill.com as a payment service trying to do? There's no clear direction from bill.com about if and how an individual could use their site. If bill.com is for business owners only, please make it clear and I will ask the payor to pay me by some other way.

  Bill

  Date: 04/24/2025

  Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your *************** ensure we can thoroughly address your concerns and provide the support you need, we have created a support case under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution.

• Review fromVictor C

  Date: 03/26/2025

  1 star

  Victor C

  Date: 03/26/2025

  They promised I was going to have a flat rate of $39.50 and now I see in my bill $79. They said that it is because of the standard price for the Corporate plan is $79/user/month. However, his **** ****** ******, told us it was not going to change. We would not have picked this software at that rate...After complaining, they said I was going to have a discounted rate of $39.50/user/month for the first 3 months. I only had it for 2 months too.All the best if you are picking this software.

  Bill

  Date: 04/24/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for your experience not meeting your expectations and for the frustration this has caused. We understand how upsetting this can ***** ensure we can thoroughly address your concerns and provide the support you need, we have created a support case under the reference number ********.A team member will contact you directly via email shortly to discuss this further and work towards a resolution. We appreciate your patience as we work to make things right.

• Review fromG. W.

  Date: 03/23/2025

  1 star

  G. W.

  Date: 03/23/2025

  I just received an email from Bill about my account that I never requested. Ive never heard of this company before. I think its a result of the Dark Web breach and countries are using this as one of the ways to steal. Danger danger.

  Bill

  Date: 03/26/2025

  Hi ****** - we've received your feedback and we sent you an email yesterday to address your concern. If you have any additional questions, feel free to reply to our email.

  G. W.

  Date: 04/01/2025

  Hello BBB,I did NOT receive an email from you/BBB yesterday. I did receive another email from BILL which I still suspect as a bad actor scammer. I reported to BBB as a good citizen. When I answered the email supposedly from you/BBB today, it bounced back to me Your message wasn't delivered to ************************************** because the address couldn't be found, or is unable to receive mail daemons.

• Review fromMarissa P

  Date: 02/12/2025

  1 star

  Marissa P

  Date: 02/12/2025

  I recently signed up for an account with this company to receive payments. However, after submitting my personal information into their system they said that they never received my information and they deactivated my account. How, was I able to set up my bank information, set up a client and open the app if I did not verify certain information? Something is not adding up for me. CUSTOMERS be Aware!!!!

  Bill

  Date: 02/18/2025

  Hi ******* - thank you for your feedback. We understand your frustration regarding the deactivation of your account and the issues you experienced with the verification process. We have created support case #******** to investigate this matter further. A member of our team will be in touch with you shortly to discuss this and assist you. Thank you.

• Review fromDella S

  Date: 02/11/2025

  1 star

  Della S

  Date: 02/11/2025

  Don't use it! After months of emailing asking to cancel, selecting cancel on their website, and finally getting through, they still give me a difficult time when I request to cancel.

  Bill

  Date: 02/12/2025

  Hi ***** - we have received your review and apologize for the experience you had while trying to cancel your account. We have created support case #******** to assist you with the cancellation and address any outstanding issues. A member of our team will be reaching out via email to help.

• Review fromShawn W

  Date: 02/03/2025

  1 star

  Shawn W

  Date: 02/03/2025

  Pushy sales people. They keep sending me BS emails trying to entice me to their sales pitch meeting by offering free basketball tickets. Despite the fact that I've never shown them any interest, and that I've informed them that I have no interest, they keep sending me emails. I blocked one person's email so they emailed me from a different email address. I wish these idiot companies and salespeople would understand that harassment is not an effective strategy for gaining new clients.

  Bill

  Date: 02/04/2025

  Hi ***** - we thank you for your feedback, and send our apologies for any inconveniences you experienced. We'll reach out to you via email to assist, and we'll be sure to relay your feedback to our Sales team to see where we can improve this experience moving forward. Thank you and talk to you soon.

• Review fromLorrina H

  Date: 12/24/2024

  1 star

  Lorrina H

  Date: 12/24/2024

  If I could give a zero-star review, I would. The parent account does not talk to the child accounts. Customers have to enter in their payment information on ALL accounts it creates. Addresses, emails, phone numbers, do not sync. When you want to cancel, they give you the runaround. They will tell you to send a message through their chat, then the chat has no clue what I need, and you have to email again. It's been almost 2 weeks, and I still cannot cancel my account because they will charge your account $50 for historical data, even when you immediately tell them not to. They make it extremely difficult to cancel and then give you some b.s. response. ****************** HA! They shouldn't even be allowed to call it ******** AS FAST AS YOU CAN AWAY FROM THIS COMPANY.

  Bill

  Date: 02/04/2025

  Hi **** - we have received your review and we apologize for the experience that you went through. We have created support case #******** to assist. We will be reaching out via email to help.

• Review fromSSS D

  Date: 12/17/2024

  1 star

  SSS D

  Date: 12/17/2024

  Horrible company, horrible service.I am a real estate agent with a Broker that works with "Bill" dealing with all our commissions. I was charged 1% call "instant transfer fee" of my commission ($290.60) at my second transaction without my notice, (they didn't charge at the first smaller amount transaction), I don't know if I clicked anywhere to trigger this cost but I was not intended to do in this way because it is ridiculous to being charged $290 to make a commission transfer... I got shocked when I realized they charged me almost $300 for a transfer fee, and explained everything to them, and stated that I didn't intend to transfer the commission with a 1% instant transfer fee, and I can transfer the commission back to them and request a regular transfer to my bank account. They tried to ignore my emails all the time at the very beginning when I emailed them, only started to reach out to me after I told them that I would escalate this complaint but still refused to refund my money back.

  Bill

  Date: 12/18/2024

  Hello and thank you for reaching out to **. Weve created support case ******** to review and address your ********** this time, we were unable to locate any prior contact history with our Customer Experience Team associated with the email address you provided. If youve used a different email address or another method to reach out, kindly let us know so we can locate your previous inquiries.Additionally, wed like to clarify that the Instant Transfer payment method must be enabled by the end user. This feature facilitates faster payment delivery compared to the standard delivery time of a few days.We truly appreciate your patience and understanding as we investigate further. Rest assured, well be in touch soon to provide the assistance you need.

• Review fromMARSHA W

  Date: 12/05/2024

  1 star

  MARSHA W

  Date: 12/05/2024

  HORRIBLE! BILL.COM HAS HAD MY ACCOUNT ON HOLD TO SUPPOSEDLY DO A VERIFICATION FOR OVER A WEEK. THEY HAVE LITERALLY BROUGHT MY BUSINESS TO A HALT AS I CAN'T MAKE ANY PAYMENTS. SENT THE DOCUMENTS REQUESTED OVER 6X, PROMISES OF RESOLUTION AND NOTHING! STAY AWAY! CUSTOMER SERVICE IS HORRIBLE, AND IF I HAD THE TIME TO MOVE TO A DIFFERENT SOFTWARE SYSTEM FOR AP I WOULD, BUT THAT IS EXACTLY WHAT BILL.COM DOES. THEY LET YOU MAKE A FEW PAYMENTS AND SET UP YOUR BANK AND VENDORS, THEN THEY PUT YOUR ACCOUNT ON HOLD TO DO A VERIFICATION. I OPENED THREE COMPANY'S WITH BILL.COM AND HAVE GONE THROUGH THE SAME HORRIBLE EXPERIENCE, AND YOU CAN'T TALK TO ANYONE THAT CAN HELP! HORRIBLE, JUST HORRIBLE, I AM SO FRUSTRATED AND UPSET. DAY 8 WITH STILL NO RESOLUTION.

  Bill

  Date: 12/18/2024

  Thank you for reaching out, and please accept our sincerest apologies for any inconvenience youve experienced. Upon reviewing our system, we see that you successfully provided the requested documentation, and your account has since been approved. We genuinely appreciate your patience and cooperation throughout this process.We understand that the *** (Know Your Customer) process can sometimes feel challenging. However, it is a critical measure to protect our customers and business from potential misuse. With your account now approved, you should be all set to proceed.That said, we want to ensure you feel supported. We will send you an email via case ******** should you have any further questions or concerns.Thank you again, and we wish you and your loved ones a joyous and peaceful holiday season.