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Customer Review Ratings
1.05/5 stars
Average of 100 Customer Reviews
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Review frommadie o
Date: 11/26/2024
1 starmadie o
Date: 11/26/2024
Save yourself the time and trouble and DO NOT process with bill.com. You cannot speak with a representative at all. You can chat with someone and out of all of my experiences they are not helpful at all and don't care about your issues. They will withhold your pay simply because they feel like it. It will also take months to receive your first payment through them. This company is a waste of technical space.Bill
Date: 12/18/2024
Thank you for reaching out to us. Weve created support case ******* to review and address your ********** this time, we were unable to locate any prior contact history with our Customer Experience Team associated with the email address you provided. If youve used a different email address or another method to reach out, kindly let us know by replying to the email that we will send you momentarily so we can locate your previous inquiries.We truly appreciate your patience and understanding as we investigate further. Rest assured, well be in touch soon to provide the assistance you need.Review fromBilly B
Date: 11/23/2024
1 starBilly B
Date: 11/23/2024
Their customer service is ATROCIOUS at best. Im currently trying to figure out hoe to work their app to recieve funds from a company. Contacted customer service, their chat bot said "nobody is available. **************** hours are ******* PST" I tried to contact them at 10:57am PST. When trying to set up the app and everything, customer service was ZERO help. Couldnt get into my account after initial setup, they wanted to send a code to my phone for two factor authentication, never got a code, clicked "resend code" at least 50 times before i finally got s code 2 days later. Their representatives are from another country, whose english is fsr beyond subpar. *** had to submit 4 tickets for different issues with their app already, none of them have been resolved at all.If your company is looking to use Bill, tell them to avoid the trouble and just use comdata or something similarBill
Date: 12/18/2024
We sincerely apologize for the frustrating experience youve encountered. After reviewing your records in our system, it appears that technical difficulties with multi-factor authentication initially prevented you from logging in. Additionally, we noticed that the payment initiator did not send the payment until several days after your BBB complaint.While we deeply regret the subpar experience, its important to clarify that as a payment processing platform, we do not have the ability to motivate or influence businesses or individuals to expedite payments. Our role is to facilitate transactions securely and efficiently once initiated.We will follow up with you via case ******** to check in and ensure you dont need further assistance. Thank you for your patience and understanding. Wishing you and your loved ones a wonderful holiday season.Review fromMark H
Date: 11/20/2024
1 starMark H
Date: 11/20/2024
Terrible. The worst credit card processor I have ever used and Ive been in business for 7 years. They continuously stall payments for various reasons. Im still waiting almost a month for them to pay me for a credit card transaction for over $10k. They have used excuses to hold our money on several occasions. The first time was to verify our business, which we did immediately. Yet it stalled the payments for weeks. Now they keep saying they need to verify this new payment with my client but they dont contact her and they dont call her. I follow up every day with customer service and there is no resolution. At this point I may contact my attorney because I dont know what else to do. This is not the first occurrence Ive had with them stalling payments for obscene amounts of time. Other payment processors allow funds to go through same day, at most 3 days. On several occasions Bill has held my payments for weeks, now it will be nearly a month.Bill
Date: 11/20/2024
Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised.We genuinely appreciate your patience and understanding throughout this process.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromJennefer C
Date: 11/06/2024
5 starsJennefer C
Date: 11/06/2024
I have been using bill.com for quite some time now and love it. Payments get to my customers on time with no problems. I love it!Bill
Date: 12/18/2024
Thank you for taking the time to share your review. We love hearing our platform is helping you streamline and improve your back-office operations. Your feedback means a lot to us, and were grateful to be a part of your success. Wishing you and your team a joyful and prosperous holiday season!Review fromMaria S
Date: 10/23/2024
1 starMaria S
Date: 10/23/2024
I don't really review any products. If I don't like it I just don't use it. However, bill.com is not user friendly and if I need a customer service to help you. They will put you on hold for a long time and not really resolve any issue. One of our client accidently put her account on autopay, she was charged $28K. I tried to help our customer and called ****************** and requested the payment to be cancelled since it is the same day that happened and it still in process mode, they can probably can cancel the payment all at once. Called *** and he had me waiting for few minutes... altogether at least 40 minutes while he gathers information, He said he put in request and another team will get back to me. No other team gotten back to me that day. The following day, I saw that the $28K payment is going thru. I called again, other *** put on hold again trying to get answers at least ***** minutes. She said they made a mistake that the first *** put the request in the wrong queue and payment went and she can't really do anything about it. What is the point of the *** if they don't have the tools to do what they need to do? They have layers of people that can't really help a customer. ********************** is not user friendly either. It doesn't sync very well. Support is not great and application is terrible.Bill
Date: 10/25/2024
Hi *****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromCynthia E
Date: 10/22/2024
1 starCynthia E
Date: 10/22/2024
After reading all these complaints and finding that the response is the same, I am going to report Bill to the ***. This doesn't make sense. I paid my first month before the trial was over, I created an invoice that was paid immediately in excess of $1,000; then I was told they needed verification 3 months bank statement, verification letter from my bank, front, back and actual face picture with ID next to my face, etc, which I provided ALL they requested, they deactivate my account with no warning no email advising the problem absolutely nothing, You can only chat and they tell you to file an appeal, and I;m asking what am I appealing for I never received anything, Then told just say I did not consent to deactivation. Well then I receive a letter from their verification team that my appeal was denied and they had sent me an email explaining which was a flat out LIE, So I make my first payment and receive a deposit and they deactivate my account without warning, I feel like I have been scammed.Bill
Date: 10/23/2024
Hi *******!We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive EscalationsReview fromDeborah M
Date: 10/17/2024
1 starI'm an employee who's employer uses bill.com for milege reimbursement. My first month working there we tried to set me up to get direct deposit but stupid bill.com accidently set me up as a vendor account and kept asking me to send invoices which I don't do, the employer does, and my employer did send in my milege with everyone else but after three days of b.s. I finally gave up and said "I will just take paper checks!" Big mistake. I'd turn in my milege on the 11th and 27th of each month like all the other employees. They would all get paid but my check would be processed on the 27th, I'd get an email from bill.com that the check should arrive by the 8th of the next month th and here I sit on the 17th....still not here. And of course zero accountability. Bill.com just keeps saying 7-10 business days never acknowledges the fact that it has been over 7 -10 business days and the arrival estimate was from them. One check last month, I just never got it. It was for only $27 so finally I just said "forget it!" Clearly I'm never getting it and it's not worth the hours of frustration. I'm putting in chatting and emailing with these crooks. However this month it was a larger check for $460 that I actually received. Then I noticed it had two line items, one for $27...i thought "oh, ok they credited me for the list check and added it yo this one" i paid some bills, spending that entire check bringing my checking account down to almost zero but all good I get paid by my other job tomorrow. BUT TODAY I see that my bank pulled that bill.com check back and debited my account making me negative $420! Which will eat up my entire other employers ditect deposit when it goes in tonight! Bill.com sent me a bad check! This is check fraud at this point and someone needs to hold them accountableReview fromJason M
Date: 10/12/2024
1 starNo stars. These people are thieves. They are holding other people's money for an unjustified amount of time for the sole purpose of self-enrichment. What's my proof? I have been paid through this system a dozen times now. Every time, the steps are the same. I submit an invoice to my customer, I watch the CFO process his payment using Bill.com, then I wait up to a week to get paid.Q: Why should I wait? It's my money after all. And what is the holdup? Where does the money go? The numbers and authorization travel at the speed of light, don't they? Or is there a clog on bill.coms end that no one knows about? When I perform the exact same transaction bank to bank, I have my money within the hour, so what is the difference?While I am waiting for this fake delay to end, Bill.com solicits me multiple times via email, writing that if I pay them a percentage of what I am owed right now they will release my money to me immediately. Doesn't this sound just like a ****** demand to you? (NOTE: What prompted this review is an email I just received, which says my payment is delayed further, another 4 days, citing a bank holiday. As if this holiday was sudden and a surprise to them...)Do we need any more proof than that?FYI, I have all the emails and transaction documents to prove this is their process every time, in case you want them.Conclusion, Bill.com is just another banking thief who holds a customer's money hostage, only this one is getting away with it, and their customers are either complicit or unaware of this blatant fraud affecting their vendors.Review fromElena K
Date: 09/27/2024
1 starElena K
Date: 09/27/2024
Case #******** in Bill.com Bill.com is holding a payment I was supposed to receive due to a verification error on their part. After completing the verification successfully, the funds held by Bill.com were not deposited into my account and are still being withheld. Despite contacting support, they continue to provide unclear responses.The payment in question is dated September 10th. I have since received a second payment from the same customer for work performed on September 25th, which was successfully deposited into my bank account. However, the first payment from September 10th, which Bill.com claims to have sent to the same bank account, has not been ******************************** is holding my first payment, and I have not been able to resolve this issue.Bill
Date: 10/01/2024
We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Review fromJeff L
Date: 09/26/2024
1 starJeff L
Date: 09/26/2024
Fraud. 0 stars. They take forever to pay you while they earn interest on the float then cancel you for no reason and no explanation given. After they cancel you they arrogantly state in an email "Please note that you are not required to have a BILL account to receive payments from your customers." Imagine asking a customer to use their service, giving THEM profits, after they deleted your account and all its contents. There are lots of competitors in this space. BILL is not going to survive.Bill
Date: 09/27/2024
Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations
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