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Business Profile

Payment Processing Services

Bill
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.05

Average of 101 Customer Reviews

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Review Details

  • Jeff L

    Date: 09/26/2024

    Fraud. 0 stars. They take forever to pay you while they earn interest on the float then cancel you for no reason and no explanation given. After they cancel you they arrogantly state in an email "Please note that you are not required to have a BILL account to receive payments from your customers." Imagine asking a customer to use their service, giving THEM profits, after they deleted your account and all its contents. There are lots of competitors in this space. BILL is not going to survive.

    Bill

    Date: 09/27/2024

    Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations

  • Tranika W

    Date: 09/23/2024

    I am sharing a concerning experience with BILL.com, a company showing a troubling lack of transparency and fairness. After reading similar reviews, I feel compelled to warn others of their questionable practices.### 1. **Account Termination Without Reason**BILL.com terminated my account twice with no valid reason, despite my compliance. My first account was closed suddenly, and after contacting support, I was told by a supervisor named **** to reapply with the same information. The second account was also terminated unjustly. This pattern of arbitrary closures is alarming, leaving me and others in difficult positions.### 2. **Poor Communication and Transparency**BILL.coms communication was vague and dismissive. They repeatedly cited their ability to close accounts at their discretion but offered no real reason for my account closure. The lack of transparency is concerning and unprofessional.### 3. **Financial Harm and Unfair Practices**They locked me out of my account days before a payment was due, halting my business operations. This denied me access to the funds needed for essential business expenses, creating unnecessary financial stress. BILL.coms actions significantly disrupted my business.### 4. **Possible Discriminatory Intent**Given the lack of clear reasoning, I suspect possible discrimination. They have failed to justify why both accounts were closed. Other reviews report similar experiences, raising concerns of unfair treatment.### 5. **Systemic Issue**Numerous reviews echo similar stories of arbitrary closures, vague responses, and lack of accountability. This appears to be a systemic issue within BILL.com.### 6. **Conclusion**Based on my experience and others, I urge caution in using BILL.com. Their actions show a disregard for the well-being of small businesses. I am considering legal action and encourage others to come forward.

    Bill

    Date: 09/26/2024

    Dear *******,I would like to express my sincere gratitude for taking the time to provide valuable feedback on our services through the Better Business Bureau website. Your insights are greatly appreciated, and I regret any inconvenience or dissatisfaction you may have experienced.The team here at BILL has been in communication with you and has thoroughly explained the account closure. I understand this may not be the outcome you were hoping for, but I appreciate your understanding.

  • John A

    Date: 09/05/2024

    My Name is **** !The Bill.com Team and their service is a fraud, we were looking for a payment processor and we found bill.com online they keep on asking for the documents and after some weeks they simply blocked our account and took the money, they are looters and fraud , they should be sent to jail for their crazy and fraud activities, I request the team at ************************ please help me asap

    Bill

    Date: 09/06/2024

    Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Escalations Team

  • Caitlin T

    Date: 09/04/2024

    I was in the process of having my account validated when Bill.com closed my account without notice. I have active client invoices and payments in Bill.com and now I can't login. They require you to login to get help. I will never use or recommend Bill.com to anyone.

    Bill

    Date: 09/05/2024

    Hi *******,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** Office of Executive Escalations

  • Mike Z

    Date: 09/03/2024

    The balance review process is insane. They monitor your bank balance daily, which could be just fine. They lower your credit limit when the balance is low in your monitored accounts, which makes sense. They don't raise it again once the balance goes back up.... This is unethical imho. The make a lot of money by waiting for 4 days to credit payments to your account. imagine they get to keep the float on 4 days of each payment made... that is crazy. they have convenient features, but their customer service is so bad we might have to leave them and go to another company.

    Bill

    Date: 09/04/2024

    Hi ****,We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards, ********************** Office of Executive Escalations

  • Jon N

    Date: 08/01/2024

    We joined this site to pay an independent contractor and manage other bills as needed. Unfortunately, they delayed the verification process until we needed to make payments, which resulted in a delay in paying our bills. Ultimately, our bills were never paid because the company canceled them, leading to the worst customer experience we've ever had.The company claims to offer 24/7 support, but it is just a broken chatbot. When you finally manage to chat with a human representative, since there's no phone support, they spend about 10 seconds reviewing your case before sending a generic form response once a day. There is no real-time resolution. The responses often seem like they come from a chatbot because they are irrelevant and unhelpful.In addition to their poor service, the company independently harassed our contractor by telling him that they didn't service his industry and canceling his account. Avoid this company at all costs; they don't care about your business and only want your money.

    Bill

    Date: 08/05/2024

    Hi ********* would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm ****************************** ****** of Escalations

  • Jason Y

    Date: 07/25/2024

    Poor service. The Account Executive never gives us any feedback.

    Bill

    Date: 07/26/2024

    Hi ************* would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards,

  • Chioma E

    Date: 07/11/2024

    Terrible company. They lie to you about everything and act as if they cant find anything for you.

    Bill

    Date: 07/12/2024

    Hi Chioma We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised, and we have sent you an email to establish a line of communication.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards,****************

  • Desiree M

    Date: 06/21/2024

    I would like to share an experience about how they treat our new business.First of all, we are in healthcare business of distribution. We basically needed continuous operating capital to be able to supply and deliver important products to Doctors and other clinics. Bill.com has received the funds on the 7th of June 2024. Verified business owners information on the 10th with all Identification , passport, business license, Ein, verified issuers of funds and confirmed, has routed to over 10 virtual customer service from out of the country. Notified us that funds is cleared, release to my account and solved and on the 21st of June stated that our account was deactivated and the funds issued will be release to the issuer within 5-10 business days. Allow me to share with you my sentiments and their discriminating manner to a minority woman in business. Please consider checking their strict protocol before using this third party payment platform. I need help to solve and let the public know and for others not to experience the same thing we had experience. Hopefully they will return the money right away to our clients and it will not be use somewhere else.

    Bill

    Date: 07/22/2024

    Dear ******* We would like to extend our gratitude for taking the time to provide feedback on our services via the Better Business Bureau website. Your insights are invaluable to us, and we sincerely apologize for any inconvenience or dissatisfaction you may have encountered.Please be assured that your concerns have been brought to the immediate attention of our dedicated team. We are currently undertaking a thorough investigation to address the issues you have raised. Our primary goal is to ensure that any challenges you've faced are resolved promptly and effectively.We genuinely appreciate your patience and understanding throughout this process. Rest assured, we will reach out to you as soon as our review is complete, and we are fully prepared to assist you further.Once again, thank you for bringing these matters to our attention. Your feedback is instrumental in helping us improve our services and provide a better experience for all our valued customers.Warm regards,****************

  • Carling J

    Date: 06/13/2024

    Theyve had my money for over a year and keep trying to blame my bank for why it wont transfer. I get paid in wire transfers as my main source and transaction as an artist. Im going to have to hire a lawyer because BiLL refuses to take accountability and release my money. Its unconscionable. Not sure how this company is still running. Run as fast as you can unless you never want to see your money.

    Bill

    Date: 12/19/2024

    Thank you for your patience and for sharing your concern. We reached out via email, support case ********. If you need any additional assistance, feel free to reply to that email, we are here to help.

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