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Business Profile

Payment Processing Services

Bill
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.05

Average of 100 Customer Reviews

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Review Details

  • Ash

    Date: 10/17/2022

    Ash

    Date: 10/17/2022

    Has sent me fake check on multiple occasions I asked to speak with a manager was told there are none the company never address problems and steals your money how do you issue fake checks over and over and not get shut down

    Bill

    Date: 10/20/2022

    Hi Ashly, we appreciate you raising this concern! We're currently investigating this, we will be in touch to assist as soon as we complete our review via the email address that you have provided. Thank you for your patience and talk soon,

    ******
    Manager - BILL Customer Escalations

  • Francesca C

    Date: 10/10/2022

    Francesca C

    Date: 10/10/2022

    I have spent hours trying to get repayment of money Bill.com charged me for an electronic payment (when I have tried over and over to make this a paper check), I was assured my next payment would be paper. So far they have charged me $400 for sending money the way I have asked them not to. You cannot get anyone on the phone and when you do a chat, they assure you everything is taken care of, just to go back to **********. Scam? *********

    Bill

    Date: 10/11/2022

    Hello Francesca,

    Thank you for leaving a comment and we apologize for any inconvenience this may have caused.

    We have created a ticket with the email that you provided, and someone will from our leadership team will reach out to assist.

    Thank you!

  • Michael T

    Date: 10/04/2022

    Michael T

    Date: 10/04/2022

    I had money sent to me and I can't access it. They only have a Chat as a way to deal with customers. I found a number for them, and I was directed back to their Chat help. Today I spent over 2 hours on this chat and was ran in circles. I retired from the customer service industry and on over 30 years and have never seen worse customer service than this.

    Bill

    Date: 10/06/2022

    Hello Michael,

    Thank you for reaching out and bringing this matter to our attention, we do apologize for the inconvenience caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

  • Kay B

    Date: 09/12/2022

    Kay B

    Date: 09/12/2022

    Both the website and the app are useless- I cannot access my account after I login. It reroutes me to a "add contact" page, yet I cannot add anything, because there is no access to anything. I've contacted customer service and if they reply, they auto email me saying to "click here" to access their response, but guess what, I CAN'T access the page- I'm again redirected to the add contact. Endless loop. **************** is not service. Horrible.

    Bill

    Date: 09/14/2022

    Hello Kay,

    Thank you for reaching out and bringing this matter to our attention, we do apologize for the inconvenience caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

  • Kim B

    Date: 09/08/2022

    Kim B

    Date: 09/08/2022

    YOU LIED AND STOLE MONEY FROM ME! I opened a new account, forgetting that I had an old account -- used once -- from 2017. You billed me TWICE for this old, dormant account. When I called, your agent acknowledged the error and said I would receive a refund. I didn't. When I disputed the transaction with my bank, you lied again and said you billed an active account. I'm stuck using bill.com because this is how one client pays me. People, STAY AWAY! I'd rather be paid in pennies than have to deal with bill.com.

    Bill

    Date: 09/08/2022

    Hello Kim,

    Thank you for reaching out and bringing this matter to our attention, we do apologize for any inconvenience caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

  • Sivaramakrishnan V

    Date: 09/06/2022

    Sivaramakrishnan V

    Date: 09/06/2022

    It's probably the most useless and unhelpful software product ever created. Very sad. Shameful people.

    Bill

    Date: 09/07/2022

    Hello Venkat,

    Thank you for reaching out and sharing this feedback, we do apologize for any inconvenience caused. A member of our Leadership team will be reaching out to further assist with these concerns.

    Thank you!

  • Seth S

    Date: 09/03/2022

    Seth S

    Date: 09/03/2022

    I was told via email that I would receive payment but have yet to get it. No phone number, so when I contacted via live chat, I was told that I need to verify my address. Seems like a run around. The money has been paid by the customer, but has lnt been released to me.

    Bill

    Date: 09/06/2022

    Hello Seth,

    Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to you regarding these concerns.

    Thank you!

  • Jen J

    Date: 08/31/2022

    Jen J

    Date: 08/31/2022

    We only used Bill.com because a client insisted on it, and we do eventually get paid but the customer service is cheap and nearly impossible to receive. They AUTOCONNECTED us to RANDOM clients we don't work with anymore and then make it nearly impossible to disconnect this unprofessional feature. This company is an embarrassment, to themselves as well the companies who have to use them.

    Bill

    Date: 09/01/2022

    Hello Jen,

    Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter. A member of our Leadership team will be reaching out to speak with you regarding these concerns.

    Thank you!

    Jen J

    Date: 09/01/2022

    Thank you for your response. A customer service representative was able to disconnect the auto-connect feature for me, I believe, and if that is the case then we are satisfied with the outcome. Please consider the ramifications of the auto-connect feature, it feels a little like a violation of privacy to be unwillingly or unknowingly connected to old or unknown clients. Much better to offer the service rather than force it. Thank you again for resolving this.

    Bill

    Date: 09/01/2022

    Hi Jen,

    Thank you for your feedback, a team member will get in touch with you today to make sure this has been taken care of.

  • Jeff G

    Date: 08/22/2022

    Jeff G

    Date: 08/22/2022

    On 6/20/2022, my Divvy credit cards were fraudulently utilized for unauthorized purchases on YeezySupply.Com. The fraudulent transaction amounts were for $258.38, for 90 total transactions. On 06/20/22, I had gotten a flood of notifications regarding charges for $258.38, relentlessly until the line of credit I had was depleted. I received zero form of correspondence/emails/or any sort of details whatsoever from the retailer. Only a large list of transactions, for an amount as well as charges I had no knowledge, approval, or authorization for. I reached out to Divvy, to inform them of the fraudulent and unauthorized activity. Yhey informed me that nothing could be done regarding the charges until they had posted. I reached out to YeezySupply customer service via email. Zero response in a timely manner, with no guidance/support/or assistance in the matter. The charges begun posting within 48hrs of the initial charges, and immediately I relayed over the details to Divvy, which included the full card details, and transaction details for the posted charges. They informed me that given the frequent communication we had regarding the matter, if I provided all the pertinent details related to the situation, they would be able to complete the chargebacks for me, in mass quantity. Yet in regards to the fraudulent and unauthorized charges, I had zero point of reference for the retailer outside of the card details to reference these charges. I had no order confirmation, emails, or any sort of correspondence to identify the transactions with detail for the retailer. Now Divvy is claiming that we lost the fraud case even though the chargeswere not made by me. This is clear fraud and Divvy has done NOTHING to help this case. The merchant via email informed me that had Divvy reached out when I originally did, they would have cancelled the orders. DO NOT USE DIVVY OR BILL.COM

    Bill

    Date: 08/22/2022

    Hello Jeff,

    Thank you for reaching out and bringing this to our attention, we do apologize for the inconvenience that this has caused, and we would like to reach out to further assist with this matter.

    A member of our Leadership team will be reaching out to speak with you regarding these concerns. Thank you!

  • Kim W

    Date: 08/05/2022

    Kim W

    Date: 08/05/2022

    Bill.com contacted my internet service provider about charging for my bill. I am set up on autopay directly with the company, and their representative actually called me this morning to see if I knew anything about it. She told bill.com that my bill was not overdue and did not give any of my payment information.
    Who are these people? Are they trying to drum up business? The customer service person at the company thought it sounded like a scam. I agreed and thanked her for the call!
    *** W
    Business Owner

    Bill

    Date: 08/05/2022

    Hello Kim. Thank you for your feedback and I apologize for any inconvenience this may have caused. This sounds like another company, as we do not contact any providers or customer regarding billing. Someone from our team will reach out to you to further discuss and resolve. Leadership

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