Reviews

Review Details

• Review fromAlbert J

  Date: 10/31/2023

  1 star
  Based on their features, integrations with banks, customer service, culture, and attitude of their support staff, Bill.com is a start-up that should not have been funded and most companies should not use. They exist for one reason only, how to s**** people out of their hard earned money. Their fees don't justify their service. Their service is not compatible with more than half of the banks. If you catch them in the act of stealing they will do everything in their power to not correct their errors and not refund you the money.

  Bill

  Date: 11/01/2023

  Hi ******,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromAmanda N

  Date: 10/27/2023

  1 star
  They market themselves as a solution for accounts receivable, yet when you set up an account if the "payment network id" process is not automatically assigned to the appropriate client they expect you to not only know what exactly a "payment network id" is, but to also set it up on your own. They promote that they provide direct deposit solutions but if the payment network id is not assigned for your client properly, you will never see a record of the payment on your end in Bill.com AND you will sent a paper check. Defeats the purpose of being accounts receivable software at that point. Use Gusto instead, very straightforward and streamlined. I wish I could give a 0 star rating.

  Bill

  Date: 10/28/2023

  Hi ******,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromSydney P

  Date: 10/16/2023

  1 star
  My application status had been sitting on under review for five days until I went on their chat and ask them whats going on. Only to tell me I was declined.

• Review fromSB D

  Date: 10/16/2023

  1 star
  This is one of those SCAM businesses that will lure you in with their intro bonuses and then once you hit all the requirements, they will freeze and eventually close your business account without providing you with any justification or clarity. Their response will always be something along the lines of "your account has been deactivated after an internal review. Unfortunately, we cannot provide any further information at this time. This decision cannot be appealed." Are you F***ing kidding me? How can you freeze a business account and card without having a single reason to do so OR exactly what is the review process looking at?? Safe yourself the frustration and disappointment and stay away from these SCAMMERS!!!

  Bill

  Date: 10/28/2023

  Hi SB,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching our shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromSheila A

  Date: 10/13/2023

  1 star
  I should have read reviews. I do contract work for a cardiologist and he asked that I use them. I sent the invoice and they received the funds but would not release them to me. They then asked for all kinds of information and then said I did not qualify for an account and deactivated my account. Two weeks later the money still has not been refunded to my boss so he can release a paper check to me. DO NOT USE!!

  Bill

  Date: 10/28/2023

  Hi ******,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching our shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromAlexander M

  Date: 10/09/2023

  1 star
  As stated by others, there is something deeply concerning about how this company operates. They give the appearance of fraud. They setup my account and then asked for a wealth of information. 2 forms of personal ID, bank statement, articles of incorporation, IRS letter showing my EIN. After providing all, they sent me a cancelation telling me to go onto their system to review the update to my case. However they had cancelled my login ability by that time. They do not say why they cancelled my account. They say I can appeal but wont provide any information to base an appeal on. They are collecting personal data and then closing the door. You can't speak to anyone. You can't call anybody. Chat only. First chat rep had me wait several days. They then canceled my case ticket at 5:18am Monday morning assuming it was fixed because they hadn't heard from me over the weekend. The second one is the one who finally told me the account had been cancelled and that was why I couldn't go to the message center. That I'd been sent the wrong notification. They had the correct cancellation notification sent to me. The one that wouldn't ask me to login to read it. Meanwhile they continue to send me emails to setup user roles and such. When I signed up, I had a customer service rep showing me the system and trying to upsell me. That person won't respond either, the last email I got from them was that I should give them a payment method so it doesn't interrupt the trial system. They include a phone number on their email and when I dial it, my android phone says I'm calling potential spam. Their voicemail was a robotic voice saying party unavailable, leave a message. No call back. The first time they had called me was from a local number but in reality they were in CA. My number is NY. More appearances of fraud. They took enough personal information and business information to commit serious fraud and have no ability for a meaningful dialog. Caveat emptor!!!

  Bill

  Date: 10/28/2023

  Hi *********,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching our shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromjess m

  Date: 09/14/2023

  1 star
  I work for am employer received my check through this company. 3 months of pay every week . Then out of no where they hold my funds and request my id and bank statement. I sent the information same day . They then requested the same information the next day. Sent same information again. requested a call because at this point whats going on . my case was escalated 15 times with no response then i get a message they will respond by end of business day. I did speak to ******* who claimed to be a manager but could not make manager decisions to make them look at my documents right away seeing as i sent in 3 dys ago . she tells me its protocall . but in such a situation shouldn't you want to make sure employees are doing their job !!!!! stay far away from this company. i have begged my employer to change companies. This company is not for the customer!!!!!!

• Review fromHana M

  Date: 09/05/2023

  1 star
  If I could give less than one star, I would. STAY AWAY! The convenience this company claims to have is not worth the trouble it is to use. They have over drafted our account by $70,000 in the past and recently updated their system to automatically detect dates on invoices without our knowledge and permission and in many cases this is can be a totally inaccurate date. Recently the system did this and changed an epayment date that should have been made within the same week as approval to 3 MONTHS from now and then refused to fix the problem. They also updated their audit trail system to reflect system actions as user actions. This is so they can claim that system made changes to payments are actually made by the user, so there is no recourse for when you try to communicate a problem they caused. I was told very rudely that the audit trail reflects our admin changing a date manually after approving a payment to reflect a much later date, which would be a physical impossibility given the volume of payments approved at the same time. The customer service is completely unhelpful and several representatives will give opposing information. We pay hundreds each month for them to consistently mess up our outbound payments. Absolutely the worst company I have had to deal with.

  Bill

  Date: 09/06/2023

  Hi ****, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromDan R

  Date: 09/05/2023

  1 star
  Bill.com is a fraud. They'll setup your account, then cancel it with no warning and no reason given. A customer then tried to pay and couldn't because it was shut down, we could not reach anyone to give us information on why and still do not know why. They are extremely unprofessional.

  Bill

  Date: 09/06/2023

  Good morning ***, Please accept our sincerest apologies for your frustrations with our system. My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. We are here to help!A member of our team will be reaching out to you directly to ensure all your concerns have been resolved and we will be happy to discuss any further issues at that time. Please respond directly to that email with any further questions or concerns. Thank you, -Malia ****** of Escalations

• Review fromJames M

  Date: 08/30/2023

  1 star
  This is the worst company I have ever worked with. The hold your funds hostage, require you to provide way too much information. They have shut my account down and are requesting sensitive detail that they do not need access too. I would never recommend them and would advise you use someone else. If not for a customer wanting to pay me through them I would never have signed up for an account.

  Bill

  Date: 08/31/2023

  Good morning *****, My name is ***** and I'm with ****'s ****** of Escalations; we're a specialized team who receives copies of issues and concerns so we can better provide excellent service and research the cause of the issues that caused an escalation. I am sorry to hear you've felt our system is not working as intended. I've requested an individual from our team review your case and reach out so we can better see what issues arose and how we can resolve them so as to better help in the future. Please respond directly to that email with any further questions or concerns and our team will be ready to assist!Thank you, -Malia ****** of Escalations