Reviews

Review Details

• Review fromJohn N

  Date: 01/01/2024

  1 star
  Worst ever!!!! If you are considering using this to invoice your customers they might put you out of business!! They like to hang on to your customers money as long as possible. Their stock is down and if they go out of business(likely) you'll be screwed.

  Bill

  Date: 01/03/2024

  - Hi ****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB review and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromChris C

  Date: 12/29/2023

  1 star
  Where do I start? We received a payment from a customer via ****************** for a substantial amount of money, well after being told it would take a week to process Bill.com called my cell phone around 7 pm the day before the payment was to be released and said in order to release the payment it would require additional verification. So obviulsy I was upset but still did the additional verification they requested and uploaded necessary documents in short order (that evening). I was then informed it would be another 1-2 business days to review said documents. Fast forward to the next morning I was promised by a supervisor that I was going to receive a call in regard to this ongoing issue which I did not! So after calling back in and being transfered to 3-4 different ppl and over an hour on the phone was told that the payment has been released and that I would be able to transfer funds the next day into our account keep in mind this is all recorded so BILL.COM please fact check me! Next day come into the office to transfer funds and there is no option to transfer my payment and there is a not saying the money might be delivered in 3-5 more days! This is absolute absurdity , we are also moving forward with a complaint to N***A who is the governing agency over the *** platform. An *** takes 2-3 Business days not **** and now I have no guarantees as to when we will ever receive our payment because BILL.COM apparently does whatever they want with their customers money .Things to note, -This is not my first payment received from the company so all of the necessary verifications and bank account information has been link previously.The first payment received also took well over a week!This is by far the worst experience I have ever encountered with a company, I have never left a single bad review or lodged a complaint in my entire life.Do your research stay away from this horrible company and find a different way to receive payments.

  Bill

  Date: 01/03/2024

  - Hi *****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB review and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromJoseph B

  Date: 12/12/2023

  1 star
  What a horrible company to have to submit invoices to. May be a great company if you want to keep your creditors at bay. I spent 150 minutes with them today. I don't see how they got a rating as high as ****!

  Bill

  Date: 12/14/2023

  - Hi ******,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromAl A

  Date: 12/09/2023

  1 star
  Useless customer service and ridiculously complex process to receive money through a 3rd party vendor - just to receive money that could be sent as an etransfer. 3 weeks waiting for payment and dozens of emails. Im still waiting on $4000 ******** funds even though i escalated the case with ****.

  Bill

  Date: 12/11/2023

  - Hi Al,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have been working with you on support case (********) to address this, and have provided the necessary steps to obtain your funds.We thank you for the opportunity to make this right.Warm regards,*******

• Review fromWeller D

  Date: 12/07/2023

  1 star
  So far, so bad. I had Divvy for my business, but found them to have bad customer service, so I switched to AMEX. I was considering going back to Divvy because they allow PO numbers / notes to be added by employees in their phone app, which can greatly help bookkeeping. I noticed it's now Bill.com. Ok, whatever. Since it's been a while I and I had some questions before proceeding, I decided to reach out to customer service. Oh wait, there's no customer service. It went from bad to apparently non-existent. ******. As a business owner, I can't afford to have a company that basically doesn't exist. Amex has great customer service. I may end up just sticking with Amex, but I definitely won't go back to using Divvy (now Bill.com).

  Bill

  Date: 12/08/2023

  - Hi ******,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromGreg H

  Date: 12/06/2023

  1 star
  Absolutely horrible customer service! By far the worst vendor relationship I have had in 30 years of business. Payments that have not been received by vendors and bill.com support is incompetent, verging on fraudulent. Zero stars if possible

  Bill

  Date: 12/08/2023

  Hi ****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromErica S

  Date: 12/06/2023

  1 star
  I was just wondering referred to bill.com from **************. I set up an account went through the argious task of setting up all my billing. I then decided it might make sense to streamline my AR. I submitted all documents and then received an email my account was declined with no explanation and an odd message about they can terminate your account for any reason. Fine. Well come to find out they deactivated my account, no reason all that work lost. Unprofessional and unnecessary. I was applying for them to take money from my customers. I have an established business and have never been rejected for a payment processor. I can appeal but since they provide no basis it makes no sense. Very disappointing but looks like I dodged a bullet

  Bill

  Date: 12/08/2023

  - Hi *****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromDana G

  Date: 11/13/2023

  1 star
  I find the steps needed to access the website completely unnecessary and it feels impossible to get anywhere with customer service. I think it's really strange that they require personal details, instead details for the company utilizing the service, for account setup. This makes it impossible to receive the details of payments being sent by customers when there is turnover within the company. **************** is either a robot or someone reading off of a script with no ability to think outside the box and provide a creative solution for what is a completely reasonable request to have accounts set up with company details and not that of an individual employee. Why would I submit my personal information to a business that isn't even accredited by the Better Business Bureau?

  Bill

  Date: 11/15/2023

  Hi ****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,*******

• Review fromTe H

  Date: 11/10/2023

  1 star
  Criminals who have are creating a useless monopoly that serves no use in the marketplace. I've decided not to accept work from clients who insist on paying vendors solely through this platform. I have Quickbooks that provides live links to securely make payments through my bank by means of credit cards, bank transfers, or Zelle. There is no reason an arbitrary and unreliable company needs to capture my money at any point and hold it for days. I've been mandated to use it twice and both times have cost me more than an hour on customer service because of their faulty services. This company should be eliminated. Contractors should not be expected to participate with a company that steals both money and time.

  Bill

  Date: 11/13/2023

  Hi **,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******

• Review fromDavid M

  Date: 11/10/2023

  1 star
  What a horrible, horrible company. I had to sign up for this in order to receive payment from an organization. Nothing but hassle upon hassle. Terrible customer service. I simply wanted ACH payment and instead got a ridiculous virtual token system which included fees. I did not want to pay fees. ****...a snail mailed check would have been tons easier. As I'm typing this and awaiting for a solution, i've already spent an hour's worth of time.

  Bill

  Date: 11/13/2023

  Hi *****,My name is ******* and I am a member of the Customer Escalations team here at BILL. We have received your BBB complaint and we will be reaching out shortly to address your concerns. We have created a support case (********) to address this, and we will be connecting with you directly at the email address that you've provided.We thank you for the opportunity to make this right, we'll be in touch.Warm regards,?*******