Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy Renewal,I was going to renew my website Due the 4/16 I call on 4/14 and they told me that I had to add an *** (Secure Socket layer) certificate for my site (This is used for security for your website, like HTTP to HTTPS). The agent set me up an *** for my site she said I could do. Needless to say, I couldn't even set it up being a computer tech. So, I was lied to. I called back only to find she had set me for a month to month and not a year and no way to setup this ***. They weren't going to help me unless I paid them the $30.00 to put it in, I told them yes (after arguing with them about it) at first after being badgered to have them do it. I called back 10 min later and cancelled. I asked for a refund and all they sent back after three days was the Hosting and Domain amount not the *** Fees. I was told they had already applied the *** to my site and wasn't going to refund me the money. This happened only 10 minutes after saying yes. I don't understand how they can do this type of thing to someone. I have been Hosting and Domain with GoDaddy for over 10 years, didn't seem to faze them. It was like oh well tuff luck for you.

  

  Business Response

  Date: 05/01/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 15, 2018, our customer purchased an Economy cPanel hosting plan for a two-year term via phone transaction. They have since renewed this service in annual increments.
  
  On April 13, 2023, our customer contacted our **** center to inquire about their renewal. During this interaction, they expressed concern over the cost of the renewal as well as the performance of their website. To keep the cost low, they agreed to a monthly hosting renewal in addition to adding an SSL Certificate to their website to try and improve their search rankings.
  
  Our customer contacted our **** Center again the same day, as they were having difficulty generating their SSL Certificate. Our **** Guide informed them the service they purchased was a ************ SSL Certificate, and that if they wished, GoDaddy could install it for them for a one-time fee. Our customer agreed to pay the fee.
  
  Following this interaction, our customer contacted our **** Center a final time inquiring about the monthly hosting renewal at which time they requested to cancel all services and receive a refund. As the hosting renewal and SSL purchases were within our Refund Policy, these services were refunded.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While service fees such as the installation fee our customer purchased are typically non-refundable, we understand their frustration and have refunded this service to them as a one-time courtesy and gesture of goodwill. They should allow between five to seven days for this refund to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

  Customer Answer

  Date: 05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an annual domain name service with GoDaddy.com, which was no longer needed. My account was never authenticated, and so I could not access my account. I provided their team with my passport and drivers license, which was not sufficient to authenticate the account. I called customer service twice to resolve the issue; they told me that since we can not authenticate the account, the account would be closed -- which I agreed to -- and the service would not auto-renew, as an email notification had informed me. The account was not closed, and I was charged via my paypal, contrary to what customer service had communicated to me. I then called customer service again to close the account and delete all personal information; they advised me to send a copy of the PayPal invoice to their team, and I have not heard back in over a week. The customer service was not accurate, reliable, or effective, and I was charged for a service that I was told would not renew. This company has my passport, drivers license, paypal, and personal information, which I would like permanently deleted, as well as my account closed.

  

  Business Response

  Date: 04/24/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our records indicate that our Account Recovery Team was able to complete our customers request and they should have full access to their account at this time.  Our Care team is available to assist with the cancellation and refund of their domain name.  Once they have received a refund, our customer can also close their account using the instructions at the following article: **************************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has reached out to our customer to discuss their concerns further, but we have been unable to reach them to date.  We remain available to offer our assistance and can be reached via email at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy is hosting Spam Bots that is sending multiple emails a day with ****** ads and other spam. I tried to unsubscribe and block them but they are using sub domains and sending more spam. All these spammers are hosted by GoDaddy. We request GoDaddy to take action against these spammers and stop their harassment of innocent people. Here are the domains that are spamming me sometimes sending 20 emails every day. They seem to be owned by the same person and all are hosted by GoDaddy schoolofwordplay.com easiereats.com ****************** funnyeditor.com cookingprofessionally.com wordthirst.com

  

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to address the complainant's concerns.
  
  Based on the information provided, the complainant does not appear to be a GoDaddy customer. 
  
  According to a public WHOIS lookup, GoDaddy is only the registrar of record for the domain names in question; we have no control over emails associated with them. 
  
  That said, a review of the MX records for the domains shows that the associated email services are provided by ****** Mail. Therefore, the complainant may consider contacting ****** to determine if they have policies to address their concerns. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy protects the contact information of vendors who scam the public. The vendor who scammed me was serapiscode.com This site does not have the minimum legal compliance requirements of Terms of Service and Privacy Policy.There is no phone number for this site and no response to emails at their support address of ********************** The serapiscode.com is engaged in fraud. They are selling a product - Text Monsterr - that is a login to a non-functioning website. I completed GoDaddy Non-********************** ("NPRD") form only be told that to get any further information on this serapiscode.com vendor, I would have to get a court order.I cannot file a BBB Complaint about serapiscode.com because GoDaddy -through *************************** (GoDaddy Sr. ***** Manager) - will not supply the contact information necessary for me to file a complaint. So that is why I am filing this complaint against GoDaddy.

  

  Business Response

  Date: 04/25/2023

  Thank you for the opportunity to address the concerns presented.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreement with them.
  
  The ******************** of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered.?GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ******************* masks the registration information required by ICANN and replaces it with Domains by Proxys information.
  
  While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with the website or any associated business. We have no jurisdiction over the website or its contents, as the files are hosted with a different provider.
  
  RESOLUTION:
  
  According to a public network lookup, the domain points to the ** address 154.27.80.245, which is managed by the company **********. The complainant may wish to contact the hosting provider to determine if they have processes to address their concerns.?We have located the following email which may be used to contact the hosting provider: ************************************
  
  Thank you for the opportunity to address these concerns.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against GoDaddy.com, a domain registrar and web hosting company. I recently purchased a domain from their platform and opted for private registration to protect my personal information. However, I have been receiving an excessive number of unsolicited calls about this domain and text messages on my cell phone, which indicates that my information is not being adequately protected.Details of the Incident:Date of domain registration: 4/14/2023 Domain name: tmgglobal.llc GoDaddy account number: ********* Despite choosing the domain privacy option, my personal information appears to have been leaked, leading to numerous calls and texts from third parties. This breach of privacy has not only caused me great inconvenience but also raises concerns about the security of my personal information on GoDaddy's platform.I have attempted to resolve this issue with GoDaddy's customer support and was informed that there is no domain protection selected for my domain. Please see attached screenshot that shows I have selected privacy.Requested Resolution:I request the BBB to intervene in this matter and ensure that GoDaddy takes appropriate measures to:1. Investigate the source of this privacy breach and take corrective actions.2. Remove my personal information from public directories and third-party databases.3. Provide assurance that my personal information will be adequately protected in the future.4. Compensate for any damages or inconveniences that have occurred as a result of this privacy breach.I appreciate your assistance in resolving this matter and protecting my privacy. Please let me know if you need any additional information or documentation to support this complaint.

  

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 8, 2023, our customer purchased two domain names, one of which has a .** extension during an online transaction.
  
  They have now stated that they receive excessive solicitations based on their domain's contact information.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy understands our customers' concerns and takes their privacy seriously. Other than as described in the GoDaddy Privacy Policy, found at ***************************************************/privacy-policy  
  
  We do not provide information to third parties without our customers' express permission. Furthermore, we do not sell lists or aid in creating unwanted emails or solicitation calls.
  
  Unfortunately, in this instance, third parties may have gathered our customer's contact information from the ***** database, as the ** domain registry does not permit private registration for domain names.
  
  In addition, privacy is functioning correctly for the second of the two domains our customer purchased.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
   Office of the *** GoDaddy

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not only can my company not use the products and services that we cant use because of a computer glitch on their end, their customer service is inefficient, incompetent, and difficult to reach. I have spend almost 4 hours trying to get my tech issues resolved with (which includes the approximate 1-2 hour hold time aggregate I have had to wait to even get an agent to respond in the first place).

  

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  We appreciate our customers candid feedback regarding our service levels.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has attempted to connect with our customer to discuss their concerns.  We will remain available to offer assistance and can be reached via email at ***********************************************. 

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,On March 30, 2023, I completed the purchase of domain name cbdxl.com via Godaddy's auction service. Delivery of the domain name was not promptly carried out, and repeated inquiries kept pushing the delivery date, while ensuring the purchase had been successful. However today, I received an email from the company informing me that the sale of the domain name had been canceled and that I had been refunded. Since the domain name's registrar is Godaddy themselves, and given that the purported domain name owner is registered with them and carried out the auction through them (and also that the domain had not expired and therefore could not be renewed post-expiry), and in addition given the fact that I had no say in the resolution of this issue, I demand that Godaddy delivers the domain name as planned, pending payment on my end of the originally agreed amount, which they have reimbursed me without my consent. I've attached the invoice, the record of ******** communications with their customer service, as well as the email informing that they have broken the contract.Many thanks for your assistance,*************************

  

  Business Response

  Date: 04/21/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 30, 2023, our customer purchased the domain name in question via the GoDaddy Auctions website. GoDaddy Auctions is a service that facilitates the buying and selling of currently registered domain names.
  
  On April 8 and 9, 2023, our customer contacted our ************* team to inquire about the status of the domain.
  
  On April 18, 2023, our auction Team determined the domain seller could not complete the transaction. Consequently, an email was sent to our customer informing them the domain was no longer available, and the transaction was refunded.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer's frustration, ********************** is not the domain name's registrant and has no control over its availability.
  
  In addition, when a customer participates in ********************** Auctions, they acknowledge and accept GoDaddy's Auctions Membership Agreement. This agreement can be found at this link: ***************************************************/auctions-membership-agreement
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a 20-year customer of **********************. ********************** bought them out, but everything was ok for a couple years. Than last year GoDaddy sent a notice saying that MediaTemple customers would be transfered over to GoDaddy. I had many issues with that company some years back (over charges, theft of my domain names) and so I opted to leave MediaTemple. I requested the standard CLOSE THIS ACCOUNT ******* before the migration. I moved ALL of my domain urls to my new hosting company, then requested to close all of the parked unused ones. Issue 1 - GoDaddy, migrated my account, even after it was to be closed before any migration, even after I made it VERY clear I did NOT want a GoDaddy account and there was nothing left (supposedly) on the MT account. Issue 2 - They billed me for another month forward, even after I requested the account closed BEFORE the billing date. And mind you this was months ago - in fact this all took place in Nov. of 2022! And now, it is April 18, 2023 and GoDaddy tried to get me to verify my email on my "account" with them.It has taken me over an hour 1/2 to get what they had as my account and a domain I had thought they closed according to my Media Temple request to close, up for renewal AND they still had my credit card on file.This has been a GoDaddy practice in the past, trying to force customers to stay as customers. I was NEVER a GoDaddy customer, this was their blatant mistake and the fact that it took me 90 mins to straighten this out...that there was not only one but actually two accounts listed under my name and email address - neither of which I EVER authorized, had me dumbfounded. It was bad enough that prior to changing over MediaTemple accounts they raised the monthly billing from $18 to $29/ month (That was a shock that made me know it was time to find new hosting).GoDaddy needs to change their bad practices. They are a terrible company and someone needs to help stop consumers from being ripped off by them. Hope you can help.

  

  Business Response

  Date: 04/21/2023

  
  Thank you for the opportunity to address our customers concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 28, 2023, we see that our customer paid for a ******************** hosting plan for a one-month term.  There were no further charges at Media Temple after this transaction. 
  
  On March 7, 2023, Media Temple sent a 7-day notification to our customer advising them of their pending account migration to **********************. 
  
  On March 13, 2023, Media Temple sent a 1-day notification to our customer advising them of their pending account migration to **********************. 
  
  On March 14, 2023, our customers Media Temple account migrated to **********************. We are not seeing a hosting plan transition to GoDaddy as part of this migration. 
  
  On March 19, 2023, per our customers preference they closed the GoDaddy account in question.  
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We attempted to reach our customer by phone to address their concerns. Unfortunately, we were only able to leave a voice message.  
  
  We empathize with our customer. Should they wish to discuss their concerns further, we can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 04/21/2023

  This is not actually the truth and illustrates part of the issue... It started with Media Temple having no one responded to me that they ignored my having set up deleting my about Prior to the migration. I sent that to media Temple more than 2 weeks prior to GoDaddy's migration. And, I had called Media Temple and spoken to someone who had said this account would be closed, but instead I was charged for another month I did not want and the account wasn't closed... That was where this started. I have since managed to delete the GoDaddy account, but this was their issues, add they didn't have any support for anyone on MT's side, now there"s.

  

  Business Response

  Date: 04/26/2023

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response and will be happy to address our customers concerns further via phone or email.  Should they wish we can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased go daddy emails back in February 2023 that include the proof point security software. We have been receiving complaints that the emails have been coming in delayed. I contacted Godaddy and advised what was going on, they send me an email on how to adjust my security settings.After a couple of days, we where still having the same issue, emails coming in 10 to 30 minutes late. I reached out again, and had a very pleasant rep advise me that my sensitivity might be set to high and changed it from from a 7 to a 14. Now half of my emails where being blocked. I called back again, we changed the level the lowest sensitivity and added some emails to the whitelist. The setting still did not work, the emails where still getting caught in spam and some didn't even show up in the quarantine list, is was like almost they were lost in cyber space. The rep agreed we should remove the security software and stated that in an hour I would get an email regarding the refund to the security package I pre purchased. I never got an email. I called back and the reps kept stating that I am out of the 30 day window to receive a refund and only ONE account could be credited back to me. As I have explained, first I was told I would get a refund for the entire security package as it DOES NOT WORK properly in our account. I followed protocol and did followed support instructions and until we removed the security feature, is when the emails started to work 100%.Please explain how can you bill me for something that does not work properly? 3 of your techs look at my account and still not able to figure out why, the last rep ******** lied ( last rep saw everything) stated that she is not able to see security side of it and it was my responsibly to add things to the whitelists? again chanting the 30 day rule?Again, how can go daddy charge me from something that does not work? what happened to common sense? I even was willing to accept a store credit!

  

  Business Response

  Date: 04/20/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On February 24, 2023, our customer added Advanced Email Security to their ********* 365 (M365) email via a phone call with our Care Team. Advanced Email Security (AES) allows customers to send and receive email securely, scans every message and uses technology to identify currently unknown and malicious threats, and helps prevent spoofing by quarantining messages sent to the customer's email addresses that appear to be coming from their domain but originate from outside the customer's organization.  Unfortunately, our customers AES was delaying the delivery of their incoming emails. 
  
  Our customer contacted our Care Team on April 13, 2023, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office attempted to reach our customer to address their concerns.? Unfortunately, we were only able to leave a message.? If our customer wishes they can reach our team at *************************************************
   
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 04/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 5/2022 and 4/2023 Go Daddy added a ************** on my plan without my knowledge or permission and has kept charging me. When I called after cancelling the plan they did not acknowledge that they did it without my permission, I asked for cancellation and refund, they denied saying I asked for it, I proved that I did not, they then said it is too late to refund, when I should proof that there was no correspondence from them to sell me this product or letting me know about double charges and extra plans, then they said your payment method is different, then I showed the the proof that the original card was expired and I had to replace it with PayPal. Still they did not accept to credit back the service I never asked for, permitted or was aware of. They denied to credit back the charges for ************** I told them that I will file this complained with BBB. I want the refund for double charge and all the charges related to Deluxe Linux Hosting with cPanel.

  

  Business Response

  Date: 04/25/2023

  
  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On July 8, 2020, our customer purchased ************** for a one-month term in an online transaction. Per our customers account preferences, ********************** automatically renewed the hosting in question on a monthly basis in good faith to honor agreements with our customer.  The most recent renewal occurred on March 8, 2023. Notifications were sent to our customers contact email following each successful renewal. 
  
  On April 8, 2023, the hosting in question failed billing due to their payment method being declined. 
  
  On April 16, 2023, our customer contacted our Care support team regarding their hosting concerns. At that time they were correctly advised the requested refunds were non-eligible. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office attempted to contact our customer via phone to address their concerns. Unfortunately, we were only able to leave a voice message. 
  
  While our office empathizes with our customer, ********************** provides its customers full control over their renewal settings from within their account. Account management is a customer responsibility. As such, we respectfully decline our customers request for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy 

  Customer Answer

  Date: 04/26/2023

  They claim I purchased the service while they on their own unbenounced to me added that to my account and after charging my account I received an email re my Mounty payment. 

  They are not acknowledging the fact that they added the service which I did not want nor did I initiate its purchase. 

  The entire argument is over my agency as a customer and them having no right to claim I did it while I did not. It was added to my account. I found out after I checked the recurring charges on my bank account which was suddenly higher than usual. That's when I chatted with their online agent to cancel the service and request a refund for the service I did not purchase. 

  They refused to credit my account back with the service I did not want, did not purchase and did not request. 

  I appreciate your help in this regard.

  

  Business Response

  Date: 04/27/2023

  
  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. 
  
  Our customer can review their Order History within their account to confirm the purchase of the hosting in question. They may find the following article helpful. 
  
  View my GoDaddy receipts - See past purchases on your Order History page, then print or download the receipts: ***************************************************************************************;
  
  We are sorry that we were unable to connect with our customer on a phone call. If they wish, our customer can reach our team at ************************************************ We will be happy to work with them on arranging a scheduled call. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **********************;
  Office of the *** GoDaddy