Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,653 total complaints in the last 3 years.
- 685 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 26th I made an offer/bid for getoffersonline.com. I got a counter offer from the seller of $99 for the Domain which according to the email was good till December 4th.I thought about the offer for a few days and decided to accept the bid/offer before the deadline but when I went to go to the page where you can accept the offer on December 1st it was gone it said I had not won the bid for the Domain it was no longer available.Mind you in the email it stated the offer was binding till December 4th but when I went to go check the Domain had changed price to a whopping $2,990.I reached out to support online after exchanging screenshots and back and forth that took forever without and without any resolution I was told to reach out to Godaddy auctions.Which I did on December 1st without any response. Here is the automated response I got back.Hello,Thank you for reaching out to the GoDaddy Aftermarket team.A case with ID ******** has been created.You can expect a response within 72 hours.Here is also part of the email I got from godaddy auctions after when I got the counter offer on the 27th,The offer is valid through December 04, 2023 12:16 PM. Whether you accept the offer or make a counter offer, you must respond by December 04, 2023 12:16 PM. After that, the offer is no longer binding and the seller may accept other offers.If you have any questions, contact Customer Support:From the paragraph above it makes it seem the counteroffer I was sent was binding till December 4th but that is not true as Godaddy gave me no means of purchasing the Domain and the seller increased the price by thousands of dollars not fair or ethical.My Customer number is #: *******
Business Response
Date: 12/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 26, 2023, our customer placed an offer on the domain name in question through GoDaddys Auctions platform.
GoDaddy Auctions is a service provided to help facilitate the buying and selling of currently registered domain names, where GoDaddy provides a venue and transaction facilitation process. GoDaddy is not the owner of the domain names listed on the Auctions website.
On November 27, 2023, our customer received a counteroffer for the domain.
On November 28, 2023, the seller removed the domain name listing from GoDaddy Auctions.
On November 29, 2023, the domain name was listed again through GoDaddys Auction platform at the sellers chosen price.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has connected with our customer to let them know we are looking into their concerns and will follow up with them when we have more information to share.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a domain and website at sometime in the past and lost track of it. I just recently had two charges on my credit card $76.62 on Nov 8, 2023 $294.09 on Nov 30, 2023 I contacted customer service to **************************** cancel the products and request a refund. I got a person from ***** on chat who was not only incredibly slow but just kept giving me the run around. This was the most ridiculous customer service and perhaps intentionally designed to minimize refunds.Business Response
Date: 12/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 16, 2022, our customer signed up for a one-month free trial of our Website+Marketing (W+M) Premium via online transaction.
On November 8, 2022, our customer manually renewed the W+M Premium plan for a one-year term via online transaction. During this transaction, they signed up for a one-year free trial of our ********* 365 (M365) Email Essentials plan.
On November 8 and November 30, 2023, per our customer's account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with them. GoDaddy provides its customers with full control over renewal preferences. At any time, they may log into their account and modify those preferences, as account management is a customer's responsibility.
On December 3, 2023, our customer contacted our Care Team via online chat regarding their billing concerns. Our Care Team advised that they would need to delete the products from their account to receive a refund, per our Refund Policy, available here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to manage their account settings to prevent unwanted renewals by the steps in this article: *****************************************************************
As our customer is still within refund policy, we request they delete the products from their account. The steps to delete products can be found here: ***********************************************************************************************
Once deleted, they can email us at *********************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 12/11/2023
I do not accept the response because despite the arrogant response from GoDaddy, I have still not received my refund.
Business Response
Date: 12/12/2023
Thank you for the opportunity to address the complainants additional concerns.
We stand by our previous response. The requested refunds have been issued, and corresponding confirmation receipts were sent to the email on file. We ask that our customer please allow three to five business days for the refunds to reflect at their financial institution.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
****
Office of the *** GoDaddyCustomer Answer
Date: 12/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:12/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy hosts 3 of my websites. They strongly encouraged me to purchase an SSL (security) for my website www.LocateYourLocation.com. Since then, it almost never works and gets hacked constantly. My other sites never had a problem. The locate site is not a complex site and is similar to the others. Godaddy said I need to purchase a security monitor for $155. I did in August 2023. My site was down for most of the time since. I don't have time to call them every day b/c I'm put on hold, cut off, or given someone that has no experience. I cancelled my hosting and want a pro-rated refund. Based on the pro-rated time for each service, I would like $187.00 refunded.Business Response
Date: 12/06/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 19, 2018, our customer purchased a Deluxe cPanel Web Hosting plan for a three-year term via a phone transaction. This hosting plan has been regularly renewed each year both via manual and automatic renewal transactions. The most recent renewal was an automatic renewal in accordance with our customers account settings on April 19, 2023.
On June 22, 2020, our customer purchased a Managed SSL Certificate. This certificate was not renewed and was subsequently canceled from our customers account on July 22, 2021, due to non-payment.
On August 5, 2021, our customer purchased a ************************* plan for a one-year term via a phone transaction. This service was automatically renewed in accordance with our customer's account settings on August 5, 2022, and 2023.
On December 2, 2023, our customer contacted our *********** to have their products and services canceled from their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Per our Refund Policy, located below for our customers viewing convenience, the renewals in question are no longer eligible for a refund.
******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 12/06/2023
I am rejecting the businesses response, and reiterate that Im being more than fair to settle with a prorated refund rather than a full refund. The service I paid for was sub par and did not work. Whenever I called customer service, I would get a different response each time, depending on who happened to answer the phone. I never got what I paid for. A responsible company would offer a full refund since the service purchased was ineffective and did not live up to the terms of its promises. Still, I will accept a prorated refund, and my calculations are more than fair.
Business Response
Date: 12/12/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our customer did not contact our *********** between June 29, 2022, and December 2, 2023, with any concerns regarding their account.
Further, GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewals before taking renewal action as directed by our customer.
As such, and in accordance with our Refund Policy, we respectfully decline their request for a pro-rated refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 12/12/2023
Godaddy claims I did not contact them earlier. This is not true. I have had to contact them dozens of times since their advising me to purchase an SSL for www.LocateYourLocation.com. Since then, I've spent more than 20 hours on hold/speaking with customer service agents that tell me wildly different things. A common phrase from any customer service agent is "I don't know who told you that" which is a strong indication of the mismanagement of this company. I've called for the security services to fix my site countless times when I've noticed that my site was down. I do not check my own website every day but each day I do check, it was down. The last time I caught it down (and who knows how long it was down - definitely not Godaddy) I called and I was on my last nerve. I've given this company dozens of chances to simply provide a competent service and they have never lived up to their motto (exceeding your expectation - a phrase I've heard 1000 times while on hold - it always makes me laugh. How about just meet my expectation?)
I do not accept this insult of a response. Especially after the money spent, the repeated lack of service, the disorganization of what they call customer service, and the ridiculous idea that I'm past their refund policy date despite my repeated calls and complaints to them that go nowhere and are never resolved. What I'm asking for is beyond reasonable. A pro-rated refund for my last useless payment.Initial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 30th I went to Godaddy's website to update my credit card and pay an invoice. The payment page did not provide confirmation that the payment went through. The details of the bill did not change. I hit the button a second time a confirmation came through then. I looked at my credit card and I was charged twice. I contacted them immediately to see if the double charge would be refunded. I was told NO they have now way to roll back time. But the websites good for 4 years now, not the 2 years I was paying for. I've looked online and this seems to be happening more often then not. I believe their system is set up this way on purpose to boost sales and trick there customers into things they didn't want. When I asked for someone that can exclate this problem and refund me my money I was told there not going to do it.In summary I payed a bill twice they took the second payment and applied it to a future bill that wasn't due for 2 more years and are refusing to refund the $45. Cause there system can't do it. This isn't about the money. Its more about the blatant disregard for peoples finances. I consider this a theft and I could use some help. They also told me to contact a lawyer cus there's nothing they're gonna do. This doesn't feel like a reputable company.Business Response
Date: 12/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
On November 30, 2023, our customer manually renewed a domain name registration for a two-year term. One minute later, our customer processed another renewal for the same domain name, for a two-year term.
GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domains. GoDaddy pays funds to the particular domain registry in good faith to register or renew a domain for a customer, and has limited abilities to receive refunds for those funds. These time frames are part of the basis of our Refund Policy. Typically to refund renewed domain names, the domains would need to be canceled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a goodwill gesture we have refunded the second charge.
Our office attempted to reach our customer by phone to address their experience. Unfortunately, we were only able to leave a voice message. Our office remains available to assist our customer and will look forward to connecting with them to resolve any outstanding concerns.
We appreciate our customers candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an Office 365 email account in July 2023 through GoDaddy. Since purchase we have not been able to use the product to email our employee union members (as was the entire purpose of purchasing this product). We are unable to create email distribution lists, add or delete email contacts, etc. We basically can receive email and send an email to one or two people, but not in bulk as the distribution lists do not function under GoDaddy's umbrella. GoDaddy continues to put me off, close support tickets, and tell me the issue is resolved when it clearly is not. They guarantee 72 hours for ticket support to be handled or six days maximum. It has been 14 days since I opened my most recent support ticket, which they closed Nov. 27th without repairing the issue. When I ask for a refund they simply point me to a how-to article and ignore my refund requests.Business Response
Date: 12/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 16, 2020, our customer purchased an M365 Email Essentials plan for a three-year term via an online transaction.
On July 10, 2023, our customer upgraded their M365 Email Essentials plan to an Online Business Essentials plan and renewed the service for an additional three-year term.
Between November 17 and 30, 2023, our customer contacted our *********** on several occasions regarding issues they were experiencing with managing their contacts and distribution lists. Our customer care guides attempted to work to the best of their ability to help resolve the technical issues our customer was experiencing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and will continue working with them to help bring their concerns to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDadInitial Complaint
Date:11/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was promised a refund on November 20, 2023. The refund has not materialized. I have called the company's "guides" and have been told different stories by different "guides." One of the "guides" simply lied to me, then berated me for not "listening" to her lie which was contrary to what I had been told by previous guides. Godaddy or their payment processor screwed up. I am confident of this after hours on the phone with their "guides", my bank and their bank, ***** Fargo. ***** Fargo gave me a number for Godaddy's payment processor. I left this processor a voicemail message-have yet to receive a response.Godaddy continues to tell me that their "system" shows a refund, but they refuse to investigate the refund with their payment processor. They have left that to me to do.I want my refund. Their failure to do what they promised is damaging me financially.I would also like an apology for being lied to.Business Response
Date: 12/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2023, per their account preferences, our customer's Business Professional Email auto-renewed via a check transaction.GoDaddy uses a third-party check processing company, Certegy Check Services,Inc., for check transactions. Certegy supplies funds to GoDaddy for the services rendered and collects the funds directly from the customer.
On November 20, 2023, our customer called our Care Support team to request a refund for the November 17 order. The product was cancelled,and the refund was successfully processed on GoDaddys end.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience this has caused our customer. Our office has reached out to our customer and provided them with the necessary information to track their refund with GoDaddys ACH payment partner,Certegy. Additionally, we would like to note that Certegy practices the industry standard ten-day float period for confirming transferring funds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 12/04/2023
GoDaddy is "tone deaf." They have completely ignored the substance of my complaint.
Whatever their "policy" is regarding refunds, I would highly recommend that you properly train their call center employees with that information so that they don't advise people with inaccurate information. On various calls to godaddy's "guides", I was advised that "money will be refunded in 5 to 7 business days", "a check will be mailed to you in 5 weeks" or "the money is already in your account, call your bank."
Their customer service is abysmal. None of the representatives of the company that I spoke to were aware of a ten day hold, they were unwilling to do anything to help. They continued to tell me to call my bank, that my bank had made a mistake.Whoever responded to my complaint apparently didn't even bother to read the notes in their file or listen to their recordings, and now has the nerve to blame the problem on my failure to read some "alleged" boilerplate contract language. Man up, godaddy, the problem isn't me, it's your poorly trained customer service representatives and their awful attitudes.
Business Response
Date: 12/08/2023
Thank you for the opportunity to address our customers additional concerns.
We appreciate our customers candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddyCustomer Answer
Date: 12/11/2023
This "non-response" response is an insult. They should have simply stated "We are really sorry that you were bothered by our employee's lies." ************ has a looooooong way to go to offer "the best customer service." I would discourage anyone from doing business with GoDaddy. They are now "Gone Daddy" as far as we are concerned.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # ********** On 9/30, we contracted to redesign a website. We provided extensive ************ about how we wanted the site to look, the functionality it should contain, and the content it should deliver. On 10/25, they sent a draft that ignored the info provided. The working parts copy what we have & they introduced new parts that do not work. There are no improvements. There was no working mechanism to give feedback. THIS IS A FUNDAMENTAL BREACH OF THE CONTRACT. WE SEE NO PATH TO A WORKING SITE & NO EVIDENCE OF ANY REAL EFFORT ON THEIR PART. WE WANT A FULL REFUND. ATTEMPTS TO RESOLVE On Oct 26, I sent a message to the Bus Consultant throughout their sales process, expressing my dissatisfaction. No response. I used the Automated Feedback mechanism included with the draft. It did not work. I emailed the address the web team uses to send email to customers, but it does not accept incoming messages. I gave the lowest possible rating to a survey and noted in my comments the feedback mechanism wasnt working. I called and emailed the business consultant again on 10/30I did not receive a response. On 10/30, I received an email message from design services asking me to provide detailed feedback. I had already provided detailed notes about the design and she was asking me to redo that work using a mechanism I had already told them wasnt working. On 10/30, at 4:15 pm (ET), I called the support number, asking to speak to a supervisor. None available and no on returned my call. Their Contact Us page claims they provide 24/7 support via text. I sent a text asking for a full refund on 10/31. No response. On 10/31, I sent a letter asking for a refund to their HQ email address and received an automated response telling me that customer support and billing requests sent to that address will not be answered.On 10/31, I sent a letter via snail mail to HQ requesting a refund. More details in the uploaded document.Business Response
Date: 12/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 20, 2023, our customer purchased our ********************** (WDS) and hosting services for a one-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product to host the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Between October 4, and October 30, 2023, GoDaddys WDS team attempted to work with our customer to the best of their ability to satisfy our customers design needs.
On November 2, 2023, our customer was contacted by a member of our WDS team regarding their concerns. Despite being offered to complete the revisions phase of their WDS build process, our customer declined, seeking a full refund. While our customer was correctly informed that they were ineligible to receive a full refund, they were offered a partial refund in accordance with our Refund Policy. Our customer declined.
A chargeback was initiated on the service in question on December 2, 2023. This chargeback withdrew payments made to GoDaddy and the services were suspended?from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers concerns, GoDaddy is unable to consider any goodwill gestures in a state of financial loss. Should the chargeback be resolved in GoDaddys favor, our WDS team remains open and willing to work with our customer to complete the revisions process to meet their design needs.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 12/04/2023
Beginning 10/26, I repeatedly reached out to GoDaddy to express my dissatisfaction with their work. The feedback mechanisms they offered either didnt work or were ignored. No one responded to emails, texts, or phone calls I made. It was only after I exhausted all my options to communicate with the company that I filed a dispute with my credit card company. Only then did I hear from a GoDaddy representative who told me he could not issue a refund because I had filed a dispute and that I would need to wait 90 days for further discussion.
Johnees claim that they upheld their agreements in good faith and honored terms of service is bogus. I engaged the company for consultation services. Their failure to communicate illustrates how little effort they put into a) understanding customer requirements, b) implementing (or even reading) the requirements descriptions that they request; and c) responding to (or even making it possible to provide them with) feedback on their work. Nothing about this shows any effort to actually fulfill the agreement or to rectify fundamental problems in the delivery.
**** tells me it is common for customers to reach a settlement with a vendor and close the case with ***** Often, it is the vendor who tells **** that the matter has been resolved. Instead of this, GoDaddy is imposing a three-month delay to resolution. This is not good faith customer service.Business Response
Date: 12/07/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. When customers have purchased a ********************** with GoDaddy, there are various revision phases following the initial build so that we can produce a website as close to our customers goal as possible. Our customer has declined to undergo any revisions to their website. As the initial building of the site has already been completed, we are unable to issue a full refund should our customer choose to cancel their **********************. As previously stated, GoDaddy has offered a partial refund to our customer following our refund policy, however, they have declined this offer and have instead, disputed the charge through their financial institution.
As funds have been withdrawn from GoDaddy, we are unable to consider any refunds or goodwill gestures in a state of financial loss.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Johnee
Office of the *** GoDaddyCustomer Answer
Date: 12/12/2023
The business' response ignores the core problem which is the feedback mechanism they provide doesn't work!!!! I've told them that several times. Further, they don't accept incoming emails and don't timely return phone calls. That's not "service."
Now that **** has resolved this dispute in my favour, GoDaddy has sent an email asking me to contact their billing department to arrange for alternate payment. Apparently their internal communication channels aren't working either.
Initial Complaint
Date:11/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy processed three payments for services I provided and has lost my money. Its been almost two weeks of daily contact and they cannot find a resolution for me. They keep putting me on hold then after an hour telling me someone will contact me about the issue via email. There is never a resolutionBusiness Response
Date: 11/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records indicate the funds referenced by our customer have been paid out to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for an annual website starter kit on Go Daddy dated June 8, 2023, the order number is ************. I was charged again for a website and marketing on November 22, 2023, order number is ************. I reached out on November 25, 2023 about a refund due to the invoice being duplicate. I was able to get a refund, but my website was deleted in the mist of it. When I asked about the website for my original transaction in June 2023, I was told that I would need to pay $60 to get it back. Why do I need to pay for something that I already paid for. This is very unethical.Business Response
Date: 12/02/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On June 8, 2023, our customer purchased a Domain name, Email plan and a Website+Marketing (W+M) plan in an online transaction. W+M is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
On November 22, 2023, our customer renewed the W+M and Email plans in question in an online transaction.
On November 25, 2023, our customer renewed different W+M and Email plans in an online transaction. They also contacted our Care support teams multiple times regarding a billing concern and refund request associated to the November 22, 2023, renewal. In the process of addressing our customers concerns the website in question was cancelled.
On November 28, 2023, our customer contacted our Care support teams to address the cancelled website.
Between November 25, and November 28, 2023, our Care support teams worked diligently with our customer and to the best of their ability to resolve their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office attempted to reach our customer by phone to discuss their experience. Unfortunately, we were only able to leave a voice message. Our office remains available to assist our customer and will look forward to resolving their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They canceled my service with SmartLine and no one will help me with converting it to CONVERSATIONS. I cant login, and when I call they say they will call me back and no one does. Im losing money daily !!!Business Response
Date: 11/30/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is using *********************** ********************** formerly called SmartLine, which is a mobile application that provides a second phone number for business use on their personal smartphone.
On November 4, 2023, our customer contacted our Care team for assistance with their Conversations application. We regret they had a negative experience with our Care team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our technical team has since connected with our customer and resolved the technical issue they had experienced. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddy
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