Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,717 total complaints in the last 3 years.
- 734 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have purchased their $99 website for years for my husbands business. He dissolved this business, canceled within their range, they refused to give him a refund even with his email proof of cancelation and then told him that he couldn't even use the site without a refund and he would have to pay another $35 to add an email he obviously didn't use anymore because he dissolved his business. This is exactly the shady kind of business that is being sued over and over for faulty issues with being able to cancel! We are a small family and in bankruptcy and need this money! $100 may not seem a lot to them but it is worlds to us.
Business Response
Date: 11/24/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 30, 2025, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before its expiration, including on October 15, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences.?Customers may log in to their account at any time and modify those preferences.?Account management is a customer responsibility.
On November 6, 2025, our customer contacted our Care Team to request a refund. They were informed correctly that their transactions were beyond refund eligibility. GoDaddy's refund policy can be viewed here: ***********************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.
We encourage our customer to take an active role in managing their account settings, which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:11/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer for over 15 years and saddened by the business decisions of this leadership team. Buying domains and building businesses is my hobby, my joy and GoDaddy used to be my first stop. Now, I will publicly mention why I am not a customer and what has changed. My trust was first damaged when I reached out because I had an auto renewal on a product I didn't want. A website. GoDaddy charge me without my permission and when I wrote in they said there was nothing they could do. Further, I wrote in several times to help with various website issues like ***, overcharges and website functionality. No help. At this point, I realized that the company structure had changed. I used to be able to write in and call in and TRUST that my issue would be resolved. Recently, I had a easy issue. I wanted to build a lovable site for my podcast. But it is VERY clear that Godaddy wants to make it as hard as possible for people to use lovable and pay for their website tools instead. I spend over 10 hours with over 10 agents by phone and chat to troubleshoot why my website had *** settings error when I built a website and lovable. For the domain that had www. in front of the name, it worked fine for ********** website. For the domain with no www. in front of it, it did not work regardless of the *** settings. Well GUESS WHAT?! After over 10 hours of my TIME on the chat and phone with customer service I found that ********************** had a website NOT in my *** settings, their "free" website builder that was the error. When I asked for it to be removed it was not. Here's the thing. GoDaddy is limited my ability to use my domain to build my business through sneaky charge tactics, seemingly ignorant and bad customer service tactics AND when I discovered that I resolved the issue (not them) after 10 hours of my time they offered no help, no care, no compensation. ********** time, like theirs, is billable. And I will be transferring all of my domains OUT. BAD MANAGEMENT!Business Response
Date: 11/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between November 7, 2025, and November 20, 2025, our customer was in contact with our *********** for assistance with connecting their domain names DNT to their third-party web hosting provider. Our staff attempted to assist them to the best of their ability to resolve their concerns. We apologize for any frustration our customer experienced during these interactions.
The existence of a free Websites + Marketing product,associated with the domain names registration, prevented the domains DNS from updating correctly. Websites + Marketing is a proprietary, do-it-yourself,template-based product to construct a website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected technical issues and worked to resolve them and minimize any impact on our customers. While we understand and empathize with their frustration, we respectfully decline their request for financial compensation.
The Websites + Marketing product has been deleted from our customers account, removing restrictions preventing the domains DNS from being updated. Our customer has since opted to transfer the domain in question to a new provider.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO | GoDaddyCustomer Answer
Date: 11/24/2025
I had to transfer my domain to another provider because after multiple attempts to resolve this with GoDaddy customer support it was not resolved. There are multiple chat and phone requests.
I spent over 15 hours of my time only to find out that GoDaddy DID NOT remove a free website product attached to my domain. Meaning, despite multiple attempts and over 15 hours of my time to move my website builder from GoDaddy to Loveable, Godaddy was preventing me from doing so. Whether this be intentional or untrained customer support agents, it was the result. The compensation I've requesting is for my hours spent with untrained customer support agents that did not resolve the issue. I had to diagnose the issue myself and move to another provider.
Initial Complaint
Date:11/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is still charging me after I have cancellled the service. I cancelled the service online and over the phone and I am still being charged.i would like to be completely taken off. All of my cards taken out of the system and a full refund of all the charges.Business Response
Date: 11/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 21, 2025, our customer initiated a free trial of Conversations Deluxe for one week and another free trial of Conversations Essentials for one month. Both have continued to renew by manual renewal as well as automatic renewal in accordance with our customers account preferences.
Our customer contacted our Care Staff for assistance regarding unwanted auto-renewals on August 13 and September 20, 2025, but during those interactions, our Care Staff stopped receiving responses from our customer before they were able to take action in the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience. ************************** including product renewals is a customers responsibility. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
Our office has shared directions to delete unwanted products, remove payment methods, and close their account with our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A little over a year ago I purchased a domain and an email associated with it from GoDaddy. Recently they charged my credit card for the renewal for the upcoming year and I requested a refund for a domain and an email all together since I never got to use it once (I don't even have a website created). They refunded me a domain renewal but not an email renewal stating I was supposed to request a refund within 7 days since they charged my card and its been 3 weeks already. I know that in order for me to use that email I have to have active domain which I no longer have. But I don't need a domain neither I ever used that email. I didn't use the service and fairly enough I don't want to pay $95.88 for something I didn't use.Business Response
Date: 11/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 9, 2024, our customer registered the domain name in question for a one-year term via online transaction. This purchase included a ********* 365 (M265) Email Essentials plan for a one-year term.
On October 9 and October 10, 2025, per their account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On October 31, 2025, they contacted our *********** for assistance in canceling their products and receiving a refund. Our staff assisted with canceling and refunding the domain name. However, the M365 in question was outside GoDaddy's Refund Policy, which can be reviewed at: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the products in question. However, in the future, all refunds must be within our refund policy. Please allow 7-10 business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 10, 2025 I ( Director of the law firm *********************) contracted with GoDaddy to renew the 3 email accounts for my law firm (Outlook 360) for an additional 3 years. The sales person gave me a price, namely $479.64 which included security on the emails. The security feature did not work as it did not deliver certain emails even though I lowered the security risk to near zero. I then called GoDaddy again and told them that I cannot have the security feature so the person said that I would get a refund for the previous purchase. The new price was $398.52 for the 3 year period. However, on my GoDaddy billing statement I see that I was billed a total of $1,384.68 (refunds for $479.64 (the price of the previous purchase), $398.52 (the new purchase) plus a refund of $310.80. When this is added together, they still owe me $195.72! After 2 hours of being on the phone with them, they send me an email stating that they are unable to complete the refund due to 'policy issues'. I think that GoDaddy is a terrible company! They do not honor their commitments to the customer even when their sales people state the opposite!! Their sales people are paid a commission to try to get the most money they can...very upset with GoDaddy and demand my refund!!Business Response
Date: 11/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 9, 2025, our customer contacted our Care Staff and purchased 2 new M365 email plans with Security.
On October 10, 2025, per our customers account preferences, ********************** automatically renewed 3 M365 plans with Security in good faith to honor agreements with them. Our customer contacted our Care Staff later that day to request to cancel and refund the auto-renewed plans. The plans were refunded on 2 receipts. One of the receipts was refunded to the payment method and the other was refunded to instore credit. A portion of that instore credit was used to purchase a new M365 plan with Security.
On October 19, 2025, our customer contacted our Care Staff and purchased 3 M365 plans without Security for 3 years.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's feedback. Our office has successfully connected with our customer to address their renewal and billing concerns. We have provided them with out-of-policy refunds as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An Office365 license was purchased from *********************. when trying to install it said "no license available". Contacted ******************** and after 30 minutes of battling with poorly designed auto attendant and ill trained employees who simply relay info / request to "our back end team" (unnecessarily costing time and money - for a call that should not have to be made in the first place had Godaddy provided the services / license that was paid for) the license was finally "activated". so our company paid for two weeks of O365 service that had not been provided, and the real issue - another 30 minutes / $30.00 to contact them to provide what had been paid for weeks prior. When asked to credit the client for the service that was paid for but not provided, godaddy said "thats no in our policy". they were then asked to credit for the service not provided as well as the time ($30.00) spent battling to obtain the service that was purchased weeks ago but only activated after having to call again and burn another 30 minutes..... they stated "its not our policy to do that". The real issue here is the terrible support that has cost clients so much time and money, so many times over. Every call / interaction with this company or its failed Admin console is a costly nightmare. To date, Corporate HQ has not returned my call. Public be warned.... Godaddy is a terrible, costly, unethical and unreasonable service provider.Business Response
Date: 11/20/2025
Thank you for the opportunity to address the complainant's concerns.
Unfortunately, using the information the complainant provided, we are unable to identify a GoDaddy account associated with them. Without being able to identify a customer account, we cannot fully understand the issues at hand or properly investigate the matter to provide clarity or a possible resolution.
If the complainant would like us to investigate further, we would welcome the opportunity for them to connect with our office directly at *********************************************** with any additional information that would aid us in identifying their account - such as a customer number, order ID, domain name, or the email address associated with the purchase.
Thank you again for the opportunity to address the complainant's concerns.**** M
Kindest regards,
Office of the CEO GoDaddyInitial Complaint
Date:11/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I closed my GoDaddy account on 12/13/21. As part of the closure, GoDaddy deactivated both of my GoDaddy email addresses, including my billing email. Because of this, I did not receive renewal notices or billing alerts. I actually stopped using all GoDaddy services well before that date.Despite closing the account and never providing updated payment information, GoDaddy continued to charge my credit card for years: 1/26/22 $431.64 1/26/24 $122.05 1/25/25 unauthorized; refunded only because I caught it within Visas 6-month dispute window ******* card expired in Jan 2022, and I never updated GoDaddy with new card details. When I asked how charges were processed years later, a GoDaddy representative told me that they received my updated card information directly from my bank. My bank (*****) confirmed that this is false and that they would never release card data to a merchant.GoDaddy opened three refund tickets (OOPR-89299, *****, *****) and told me the matter was escalated to their ************************** but they ultimately refused to refund any unauthorized charges ***** had to refund the 2025 charges). The only way I know of GoDaddy's decision was through repeated phone calls by me until someone finally told me that was their decision. They have made no attempt to keep me informed.I am seeking assistance in obtaining a refund for charges made after my account was closed and without my authorization. I am attaching a more detailed account of the timeline, as well as screenshots of the fraudulent charges on my **** (from my bank account detail) and the email from GoDaddy with the ticket numbers.Business Response
Date: 11/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 25, 2011, our customer purchase a .COM domain name for a five-year term via online transaction. This purchase also included GoDaddys Economy Web Hosting for two-year term. Between January 28, 2016, and January 26, 2016, our customer had been renewing the products in question for various renewal terms with the assistance of our ************* Guides and Automatic Renewal.
On January 25, 2022, in accordance with our customers account preferences, ********************** automatically renewed their Web Hosting Product. On January 26, 2024, in accordance with our customers account ********************************** automatically renewed the domain name for a five-year term. These renewals were processed in good faith to honor agreements with our customer. ********************** provides its customers with full control over renewal preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement. On January 1, 2020, and January 12, 2024, our customers financial institution provided ********************** with updated payment information for their products.
We respectfully decline our customers request for refunds for the renewals in question as they are outside of GoDaddys Refund Policy,which we have included here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO | GoDaddyCustomer Answer
Date: 11/20/2025
GoDaddys response does not address the core facts of my complaint. None of the issues I raised were answered.
1. GoDaddys claim that my bank updated my payment information is factually impossible. My **** card was expired during two of the disputed transactions (2024 and 2025). My bank confirmed in writing that the card was expired, no updated card data was ever provided to GoDaddy, and merchants cannot legitimately process charges on an expired card. **** further confirmed this by upholding my dispute for the 2025 charge. If ******* had supplied updated payment credentials, that dispute would not have been approved.
2. GoDaddy processed renewals after my GoDaddy account was CLOSED (December 2021) and without my knowledge or consent. I did not authorize automatic renewal, updated payment information, or any charges after December 13, 2021.
3. GoDaddy claims the renewals occurred according to my preferences. This is incorrect. A CLOSED ACCOUNT has no renewal preferences. I did not update payment methods. I did not receive renewal reminders because the billing email was deactivated when the account was closed *********************** has confirmed that I lost all access to the billing email address on 12/13/21). If GoDaddy relied on card-updater services, they should provide documentation showing when my bank transmitted updated card data. They have provided none because none exists.
4. My GoDaddy account showed no active payment method capable of renewal, yet charges were pushed through on an expired card. **** determined one of these charges invalid (the others were discovered after the 6 month dispute deadline due to my loss of access to the billing email address).
5. GoDaddy refuses a refund despite clear proof the charges were unauthorized. They did not address my lack of authorization, the expired card status, why **** ruled in my favor, or why renewals continued on a CLOSED GoDaddy account.
Requested Resolution: Refund of the remaining unauthorized charges ($553.69).Business Response
Date: 11/24/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.The products in question were renewed in accordance with our customers account preferences. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
The account has not been closed, nor do we have record of our customer disabling automatic renewal for the products prior to the transactions. As such, we respectfully decline their request for refunds beyond GoDaddys Refund Policy.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO | GoDaddyCustomer Answer
Date: 11/25/2025
GoDaddys latest response is still factually incorrect and does not address the documented evidence I have already provided.
1. My GoDaddy account WAS closed by me on December 13,2021.
This closure caused the loss of access to the billing email something confirmed by multiple GoDaddy customer service representatives. I have had no ability to receive renewal notices since that date. GoDaddy claiming my account has not been closed contradicts their own support communications.
2. My **** card was expired during the disputed 2024 and 2025 charges.
******* confirmed in writing that:
The card was expired/inactive
No updated card data was ever provided to GoDaddy
A merchant cannot legitimately process a charge on an expired card
**** also upheld my dispute for the 2025 charge. This would not have occurred if my bank had supplied updated payment information. This proves GoDaddys card updater claim is false.
3. These renewals were NOT made according to my preferences.
A closed account has no renewal preferences. I did not update card information,did not receive renewal reminders, and did not authorize any charges after 12/13/21.
4. These charges were unauthorized.
GoDaddy continues to rely on policy language rather than addressing:
My lack of authorization
The expired status of the card
****s decision ruling in my favor
Renewals occurring years after account closure
The absence of any renewal notices
5. GoDaddy must stop repeating false claims and provide evidence.
If GoDaddy maintains the account is not closed, they should provide:
Records showing any login after 12/13/2021
Evidence they are allowed to charge a consumer after account closure
Evidence that my bank transmitted updated payment data
GoDaddy has produced none of this because it does not exist.
Requested Resolution:
A full refund of the remaining unauthorized charges: $553.69.Initial Complaint
Date:11/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled auto-renew , but they kept charging me subscription feesBusiness Response
Date: 11/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 16, 2019, our customer purchased web hosting for a three-year term. The web hosting continued to renew within their account according to their account preferences.
On October 16, 2025, GoDaddy renewed our customers web hosting according to their account preferences to honor our agreements with our customer.
On November 15, 2025, our customer called into our Care support to cancel their web hosting. Our customer was advised that our billing team was not available at that time.
On November 17, 2025, our customer called in and spoke with multiple representatives and leadership on our Care support team regarding the cancellation of their web hosting and a refund of their most recent renewal. While our Care team was able to assist with cancelling their web hosting our customer was advised their recent web hosting renewal was not refund-eligible. At that time an Out-of-policy refund request was submitted to our Refund Exception team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 21, 2025, our customers Out-of-policy refund request was approved.
On November 22, 2025, the most recent renewal of our customers web hosting was refunded in full.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:11/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was forced to changed my e-commerce website subscription and had to pay up front for the new subscription. Had a balance from the old subscription that was more than the new one. Won't refund me the remaining balance. Also have a payout from orders fulfilled and they won't pay that out as well.Business Response
Date: 11/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized *********************** Premium Online Store (OLS). On September 10, 2025, our customer purchased our Websites+Marketing (W+M) Commerce product for a one-year term via online transaction. Websites + Marketing is a proprietary,do-it-yourself, template-based product to construct a website. Our staff issued an In-Store Credit refund for the time remaining in their OLS subscription on October 3, 2025. This In-Store Credit was reversed, and the funds went to our customers original payment method on November 18, 2025.
Our customer also utilized ********************** Payments. GoDaddy payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person. GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers merchant account received a chargeback, which initiated a review by our verification team who determined they were ineligible to utilize GoDaddy Payments.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is utilized. Our customer was provided with the opportunities to either hold the funds in reserve to cover any potential chargebacks or refund the undeposited transactions. Our customer declined both options. Subsequently, the funds in question were placed on hold for 90 days and their GD Payments account was terminated.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:11/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* my website design and double charged me for email addresses and website for a new accountBusiness Response
Date: 11/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 31, 2020, our customer created a new account on the ********************** website and has since purchased multiple products.
On September 25, 2025, our customer created a new account on the ********************** website under another organization and, since then, has purchased multiple products.
From November 3 to 18, 2025, our customer has called our ************* Team multiple times to request assistance, specifically asking that a supervisor call them back. In each instance, our supervisors' attempts to return their call have been unsuccessful.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer requires assistance with accessing their account in real time, our ************* team is standing by and can be reached directly. Details on their contact information can be found at this link: *********************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 11/20/2025
I received no assistance since I purchased products. You keep making errors and deleting my paid products.Why was my website design deleted by your team and not I can not recover it as well as other billing issues. Please have someone call me. Im available anytimeBusiness Response
Date: 11/20/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Because they have called into our ************* Team multiple times to request assistance, asking that a supervisor call them back, and those attempts to return their calls have been unsuccessful.
Consequently, we advise them to contact our twenty-four-hour ************* Team in real time to discuss the management and history of their multiple accounts.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
**** M
GoDaddy-Office of the CEO
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