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Business Profile

Freight Forwarding

DHL Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Visit Website(800) 225-5345Email BusinessWrite a Review

About

Overview

Headquarters

DHL Express

1910 W Rio Salado Pkwy

Tempe, AZ 85281-2160

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Find a Location

DHL Express has 94 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    BBB Accreditation: None

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Rating

    D

    Reasons for rating

    • 23 complaint(s) filed against business that were not resolved
    • Failure to respond to 8 complaint(s) filed against business
    More InformationHow are BBB ratings calculated?

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    About This Business

    This business provides statewide transportation services.

    Years in Business: 57

    Business Details

    Local BBB:
    BBB, Mountain West & Pacific Southwest
    BBB File Opened:
    6/1/1981
    Business Started:
    1/1/1969
    Business Started Locally:
    1/1/1969
    Business Incorporated:
    3/14/2002
    Type of Entity:
    Corporation
    Alternate Names:
    DHL Express USA Inc
    DHL Express Service
    D H L
    DHL Airborne Express
    Business Management:
    Mr. Rod Card, Director Customer Care
    Ms. Michelle Ticknor, Customer Contact
    Mr. Robert Mintz, Corporate Contact
    Mr. Mike Parra, President
    Mr. Joshua Frank, Vice President
    Mr. C Marcus- Stanley, Secretary

    Additional Contact Information

    Principal Contacts
    Ms. Michelle Ticknor, Customer Contact
    Customer Contacts
    Ms. Michelle Ticknor, Customer Contact
    Mr. Robert Mintz, Corporate Contact
    Additional Email Addresses
    Primary: Email this Business
    Additional Websites
    dhl-usa.com

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    Additional Information

    Business Categories
    Freight Forwarding, Transportation, Delivery Service, Air Cargo

    Latest Reviews

    • Robert H

      "I paid the duties for my shipment from REMOVED( 20 minutes after being notified). When I look at the detail of the payment, 63% ($159 of $254) was for bonded storage in the DHL warehouse." ... Read full review

    • Cindy M

      "Never ever use this company! They shouldn't even be in business." ... Read full review

    • Victoria M

      "DHL is the worst international shipping company I have ever worked with. I have been expecting a credit card from REMOVEDwhich arrived in the REMOVEDin two days and has been stuck in the REMOVEDfor over two weeks now." ... Read full review

    View all Reviews

    Frequently asked questions about DHL Express

    • Is DHL Express BBB Accredited?

      No, DHL Express is not BBB Accredited. Businesses are under no obligation to seek accreditation.

    • What is the BBB rating of DHL Express?

      DHL Express has a D BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does DHL Express have on BBB?

      DHL Express has 692 complaints filed with BBB in the last 3 years, 226 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of DHL Express.

    • How many customer reviews does DHL Express have on BBB?

      DHL Express has 378 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of DHL Express.

    • How do I file a complaint against DHL Express?

      You can file a complaint against DHL Express on BBB.

    • Where is DHL Express located?

      DHL Express is headquartered at 1910 W Rio Salado Pkwy, Tempe, AZ 85281-2160.

    • What does DHL Express do?

      The BBB Business Profile for DHL Express describes the business as follows: This business provides statewide transportation services. Business category: Freight Forwarding.

    • How long has DHL Express been in business?

      DHL Express has been in business for 57 years, since 1969.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.