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Business Profile

Freight Forwarding

DHL Express

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Reviews

This profile includes reviews for DHL Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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DHL Express has 90 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 464 Customer Reviews

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    Review Details

    • Jon B

      Date: 06/19/2025

      Jon B

      Date: 06/19/2025

      STAY AWAY AT ALL COSTS!!!! This is the worst run company I have ever experienced. How they're still in business is shocking. I purchased artwork in ****. Not only did they damage the artwork in shipment they overcharged me the duty costs by 300%. I spent months emailing and calling them to try to resolve the issue. They put you through automation ****, ignored my emails, and ultimately told me the "issue was closed". I lost thousands of dollars. The only recourse is litigation.

      DHL Express

      Date: 06/21/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Lillian P

      Date: 06/18/2025

      Lillian P

      Date: 06/18/2025

      They lost my package and not respond my inquiry. I spoke to the representative but they have no intention to solve this issue.

      DHL Express

      Date: 06/19/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Richard G

      Date: 05/28/2025

      Richard G

      Date: 05/28/2025

      This is by far the worst shape ever. They have been holding a package for over a week with no progress and the ** chats are very irritating. Avoid dealing with DHL at all costs

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Stephen W

      Date: 05/22/2025

      Stephen W

      Date: 05/22/2025

      DHL stole 25 dollars from me. When I asked for a return on the funds they said they would give me an email address to contact because that department is no longer taking phone calls. They are horrific at resolving issues and now they steal money.

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Qin H

      Date: 05/16/2025

      Qin H

      Date: 05/16/2025

      I used dhl shipped my item from ***** to ******** and already paid all fees including tariffs but dhl held my item more than two weeks. it is on hold by dhl right know without any expaination

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • chelsea r

      Date: 05/07/2025

      chelsea r

      Date: 05/07/2025

      DO NOT USE THIS COMANY IT IS THE WORST SHIPPING COMPANY IN THE WORLD. If I could give a zero star or negative start rating I would. We are a small business that has been in business for over 40 years and have never had issues like we have had with this shipment using this company. We have not received our package in 6 weeks and they are returning our package back to the company outside of the country and we are losing one of our biggest client because of it. It is just patches, i do not understand why it was held in customs for so long and now being sent back after we sent in all of our proper documents. The saddest thing about this situation is if we lose this client it will be devastating to our company in such a way to where we will have to let go of employees over this small package. In my 40 years of experience I've never experienced such terrible customer **********************. I was told no one knows how or why my package isn't being delivered to me was also informed that they can not ship to our address and wants to ship to our employees address or different address. As president for a local ************************** I will be letting all business owners and work colleges about our experience and how I highly recommend any other shipping company but this one for their businesses as well. DOES ANYONE IN THIS COMPANY KNOW WHAT THEY'RE DOING????

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Coffee T

      Date: 05/07/2025

      Coffee T

      Date: 05/07/2025

      Terrible shipping company. They have been here twice already to deliver when I was home, the instructions were VERY clear and easy to follow (it's literally a buzz code for an apartment). They didn't even try to contact me and left with the package that I urgently need but can send an e-mail saying "they couldn't contact me".I contacted customer **********************, and got no where with them. "They can't guarantee a phone call", is what they told me.Other shipping companies have had no issues delivering to my home, so for future businesses using DHL, I will not use them and I won't personally either.DHL Express has been a huge waste of my time.

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • David Z

      Date: 04/30/2025

      David Z

      Date: 04/30/2025

      As I write this, I am waiting for the 3rd delivery attempt for my package coming from ******* to *************. I suppose paying $300 doesn't qualify for acceptable service. The first delivery attempt was blown off, claiming "no apartment number," but it was there, in black and white on their very first shipping alert. The second attempt came next day at 6:30 in the evening, and, well, I had a dinner date. So now, today's *** was no later than 4:30, and it is 5:45. We'll see.

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Orest H

      Date: 04/30/2025

      Orest H

      Date: 04/30/2025

      The worst by far. Run to companies and import frequently. Over at least 10 years had an issue with at least 80% of the DHL deliveries. Have even had items where duties were paid only to be shipped back to the country of origin with no explanation as to why. They up charge considerably, hidden fees especially on import duties, often times the fees are more than the duties themselves. It's a nightmare if you try to do a self check out. Have raised the complaint with the Better Business Bureau and can clearly see why they're not accredited. They are a nightmare. Whenever something is being shipped I always let the shipper know to avoid and not to use DHL. I cringe when I see it's been shipped by DHL.

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

    • Shytianna T

      Date: 04/27/2025

      Shytianna T

      Date: 04/27/2025

      DHL did not deliver my package to me. They said my package was delivered and signed for. They allowed someone to sign a straight line as a signature instead of actual letters per the image in my email verification of delivery. This is the first time I have not had my package delivered to me since I have been living at my current address for the past 3 years. All other courier services have been phenomenal but DHL is the absolute WORST!

      DHL Express

      Date: 05/30/2025

      On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.

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