Business Profile
Freight Forwarding
DHL ExpressThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for DHL Express's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.07/5 stars
Average of 452 Customer Reviews
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Review fromShytianna T
Date: 04/27/2025
1 starDHL did not deliver my package to me. They said my package was delivered and signed for. They allowed someone to sign a straight line as a signature instead of actual letters per the image in my email verification of delivery. This is the first time I have not had my package delivered to me since I have been living at my current address for the past 3 years. All other courier services have been phenomenal but DHL is the absolute WORST!DHL Express
Date: 05/30/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromMartha N
Date: 04/22/2025
1 starI shipped something from **** to ******* with a guaranteed delivery of April 18. This was a gift for a child who is dying and it was Italian Easter decorated egg that she she desperately wanted. It is now three days after Easter and the package still cannot be located. DHL is incredibly incompetent. I have been lied to repeatedly about the matter being escalated or that a complaint have been filed and that a manager would be in touch with me within two hours. These idiots cannot even find my ********** became clear on the 18th that the package would not be delivered to the address designated, I changed it to my own home address. It still has not been located.DHL Express
Date: 05/30/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromGabrielle L
Date: 04/21/2025
1 stardhl express is haggling and harassing already made purchase's with already paid shipping fee's with a professional already used company that is in the us multiple other places in the world through trying to charge even higher or extra charging fee's which in the past when i could order clothing from another country which i didn't use another countries website was direct usa whitefox there trying to force withhold or take my purchase for ******* made to pay a extra ***** $ fee for shipping when whitefox states through there own contract with shipping on clothing all is including of order before making or pressing purchase button all within the ***. dhl express is trying to scam haggle illegal & charge 2xs more then the whole order of the purchase & get away with it. when I've order from the uk the shipping fee was already including customs didn't or were not allowed to charge that amount from website seller to usa all was including when purchasing from website and should fulfilled by professional usa website to the shipper supplier they use as whitefox company to fulfill there customers order like said and placed in whitefox terms and conditions! can BBB do something tell them its illegal to press a customer haggle them for unreasonable charges, including get my package to me. or another hire up employee to these companies fulfill there job and not extra charge there customers so i can get my clothes without it being harassed or threatened i wont be getting them unless i pay more then what i order contract with ******** with a usa order number sold ship from *** store to *** seller to usa shipper to usa citizen to get my delivered purchased. & this be urgent!DHL Express
Date: 05/30/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromMack W
Date: 04/16/2025
1 starI placed an order while at my home in **********. Due to a shipping delay, I updated the delivery address to my Phoenix residence since I would no longer be in ********** when the package arrived. After changing the address, I was notified that DHL would not deliver the package to me directly and instead Id need to pick it up from a designated location.On the expected delivery day, I was notified that the package had been returned to the sender with no explanation. I contacted DHL approximately five times, and not a single representative could explain why it had been returned or where the package currently was.The next morning, I received a missed call and voicemail from a DHL employee named *****, who vaguely stated they were working on it and would follow up. I called back three times and was told each time that ***** was unavailable and there was still no update on my packages **************, I was finally connected with *****. She was extremely rude and unprofessional throughout the call. I could clearly hear a television blaring in the background, making her difficult to understand. She was dismissive, lacked any empathy, and made it clear she had no interest in resolving my issue.Eventually, I was told that the package had, in fact, been delivered to a location in ********** meaning DHL never updated the address change I submitted. As a result, my package is now 45 days late due to DHLs failure to update my information and the overall lack of customer support and professionalism throughout this experience.DHL Express
Date: 05/30/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromCody S
Date: 04/15/2025
1 starCancelled my delivery and had to reschedule for tomorrow because they didnt want to drive down to my house. The incorrect address was a cop out and they couldnt just tell me where my package was going to be for me to pick it up unless I would get it tomorrow.DHL Express
Date: 05/30/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromGail C
Date: 04/14/2025
1 starIf I had the choice to put any stairs I wouldnt, so I understand where I am is a little hard to find the right mailbox or address but DHL needs to double check on where your dropping mail off, this is around the third time that I havent gotten my package but yet it says delivered. Maybe you need to care more on where your dropping mail off so everyone can either get it on time or have it delivered to the right address Very Unimpressed.DHL Express
Date: 04/15/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromSean D
Date: 04/14/2025
1 starI left one star because zero wasn't an option, I have a shipment lost in ************* for a month. I can't get anyone to help me. All just dreadfulDHL Express
Date: 04/15/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromVERY U
Date: 04/09/2025
1 starTERRIBLE. I payed extra specifically for fast shipping, due to the fact that I bought an item for an upcoming Vacation. I typically never pay for premium shipping, however i bought a skirt i wished to wear for the beach, in which i was told would take 2-3 business days. what a WASTE. As i was informed 3 days later it would come 5-6 business days later. This was ridiculous, as regular shipping was 5-6 business days and i wasted my time and money on extra shipping which was so expensive for NOTHING. I usually dont leave reviews and especially not bad ones, however im honestly extremely upset. As the ENTIRE PURPOSE is now not able to be used. Customer ********************** sucked and i am never purchasing anything from DHL. Save your time, money, and headache for anything else. THANKS FOR NOTHING DHL!!!DHL Express
Date: 04/15/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromTrevor G
Date: 04/09/2025
1 starEverything went wrong. They lost the package on day 2. Wouldn't file a missing package report until day 5. They don't tell you anything. Every day goes by another person emails you saying 'still haven't found it'If you call customer ********************** you get an army of incompetent buffoons who I genuinely think are trained to try to make the process as convoluted and obtuse as possible.Every day, a different person is assigned to your missing package. So there is no continuity. One day they find your package, the next day its lost again, and they refuse to check any other records from any of the other agents that were assigned on every other previous ******* day, I got an email, with pictures of my package, that they opened, for some unknown reason, sent me pictures of everything, asked, "Is this your package?" I responded yes, please deliver. The next day they email me saying, its still lost and say it was never found. I call and offer to forward them the email of the pictures they sent me the literal day before, they refuse, they just say "nope, that didn't happen" Still to this day, this package is lost. A package, that they lost, then found, then lost again.They refuse to declare it lost, and refund the insurance money, they say, "It's lost when we say it's lost"I've asked to speak to managers, they say "No problem, you'll get a call from a manager in 90 minutes" -----you guessed it, no call from anybody. You call back, ask, "Hey, what happened to that call from a manager?"--------you guessed it, "We have no record of you calling asking to speak to a manager."After this encounter, every time I make a purchase online from a company, before purchasing, I will ask if it is going to be shipped with DHL, if the answer is yes, I'm not buying it. I want absolutely nothing to do with this company.DHL Express
Date: 04/15/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.Review fromJoseph H
Date: 04/08/2025
1 starTerrible company. Always charges over and above. Weeks to deliver and then delivered to the wrong address. From this point on if shipping by dhl I will cancel the order.DHL Express
Date: 04/10/2025
On behalf of DHL Express, please accept my sincere apologies and thank you for bringing this to our attention. I will review and let you know what steps we can take to help get this headed in the right direction. As soon as I have further information, I will let you know.
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