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Business Profile

Online Gaming

Modo.US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchant was operating illegaly in the state of ******** by selling gold coin packages. I was not aware of this while purchasing but after I found out I reached out to the merchant to request a refund on recent purchases as it states on their website that purchases made in ******** will be refunded. After reaching out multiple times with no reply, I have come to BBB hoping to seek a resolution. I would much rather prefer to work this out via refund vs initiating chargebacks on all purchases but it seems I have no choice at this point.

  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 16, 2024, I discovered that numerous credit and debit cards of mine had been compromised as there were thousands of dollars worth of charges from ***********. After reviewing them, and the associated website, I used to have an online profile with them; however, I never added or provided my card details to them. Immediately upon noticing the charges, I contacted my banks and new cards were sent out. After requesting new cards, I contacted Modo Casino via a support ticket online, as they have no other form of communication letting them know that there were unauthorized charges.After communicating with them via support ticket, I was advised on April 16, 2024, that they were going to send the information to their payments team to investigate the unauthorized charges. Since April 16, 2024, I have sent a total of 6 emails to Modo Casino requesting an update, and that someone contact me via phone. All emails have gone UNANSWERED. After reviewing complaints about their business online, it appears that others have had the similar issue with no resolution. I am demanding that all unauthorized payments be refunded back to my debit and credit cards or I will be speaking with an attorney, as the charges total over $6,000.00! In addition, I expect that Modo Casino closes any account I may have previously had with them so no further unauthorized charges be completed. I will also be filing complaints with the Attorney General of AZ, the ***** and FTC to name a few regulatory bodies. If "Modo Casino" fails to reverse every single charge, I will also be posting about this experience on every platform of social media.

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There's a site on the internet called moto.us it's a gaming business that allows players to purchase coins to play and if they achieve more than what they started out with players are able to redeem their coins for prizes I've made roughly about 40 deposits I didn't tally up the exact amount because I haven't gone through all my email to add it all up but I can for sure say that I have deposited $1,000 total towards this casino for purchasing tokens that legitimately are redeemable for prizes when any player chooses to do so I attempted to redeem $300 and I verified my information giving them copies of my ID card front and back and address including a selfie it went through successfully and after that part was taken care of I immediately got a message that popped up on the screen that said your account is under review I looked into it I emailed back to them telling them that my account should not be on the review my account has been successfully verified and I'm accusing them of ********* because those type of businesses like for players to go back in and to play their coins on their games until they lose it all so they don't have anything to redeem I was set not to do that I waited for a good maybe 5 hours I got back to my email and then I tried logging in and I was not able to log in they had sent a message once again on the screen as I was trying to log in it noted my account was closed there's no way to contact them other than email it's easier for them to avoid anyone this way I sent them a message back telling them that I'm going to *** them I'm going to exploit them until they send my prize money of $300 in 10 cents to be exact this is straight up criminal however anyone wants to look at it it's no different than someone going into the bank and holding them up for their money it's just a different tactic that they're doing and robbing people with the intent of misleading them completely this was the first time I was able to redeem prize money and they refused by closing my account and just trying to forget about me I need for you guys to reach out to them if you're able to get a hold of them I want them to understand that they are criminals who are robbing people of thousands and thousands of dollars maybe millions this business is available for most countries to go in to the site and to make a deposit transaction on their account they ought to be not only ***d but they ought to be prosecuted and put in The slammer because anyone who were Rob someone or do such a thing would be treated as such they're just doing it in a very different tactical way I need your help.

  • Initial Complaint

    Date:04/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Iv paid over thousands to this business. Well my cards were used WITHOUT my *************** account locked and closed and they are refusing to refunding all purchases made on the account which is what should happen when fraudulent purchases were made

Modo.US is NOT a BBB Accredited Business.

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