Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison Northwest, LLC

  13810 SE Eastgate Way Ste 410 Bellevue, WA 98005-4425

  
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  Taylor Morrison - Sarasota Division

  551 N Cattlemen Rd Ste 200 Sarasota, FL 34232-6451

  
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  Taylor Morrison - Naples Division

  28100 Bonita Grande Dr Ste 102 Bonita Springs, FL 34135-6220

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our home in Dec 2022. Before closing on the home, we did multiple walkthroughs and compiled a list of issues we found with the home. Even after submitting this list of issues to Taylor Morrison, they forced us to close on the home and promised us that the issues would be fixed shortly afterwards. We did not feel comfortable at all but they said that that was the only option. It has now been more than 6 months and we are still waiting on the majority of our punch list items to be addressed. It has been a headache working with the warranty and construction departments. They rotate their representatives every few months and we have to constantly get the new representatives up to speed with regards to the issues in our home. We’ve had contractors and representatives come out and outright lie to our faces about issues, only to have another representative come out and apologize and say that the issues we are pointing out should, in fact, be fixed. Issues range from faulty electrical wiring, poor tile workmanship in the flooring, bathrooms and showers, poorly installed cabinets and drawers, damaged concrete, damaged walls and ceilings, unsecured plumbing lines, cracked tiles, bulging walls, missing exterior lights, missing shelving in cabinets, and more.
  
  TM has not kept their promises and we have lost all trust and faith. We've submitted multiple warranty items, but their portal does not allow us to see the progress on any warranty items. In fact, it looks like they even close out warranty tickets without actually have fixed the issues. We received docusign emails asking us to confirm that the punch list items have been resolved. We have refused to sign. We have tried contacting TM to ask why they are closing our items, when the issues are still unfixed, but we have received no responses. It has been a nightmare trying to get updates and repairs scheduled.

  Customer Answer

  Date: 06/26/2023

  Our property is at ***** ****** ***** ***** at Park East community. 

  

  Business Response

  Date: 08/04/2023

  Taylor Morrison is appreciative of the opportunity to respond to the customer's rebuttal and concerns.  As of the writing of this response, Taylor Morrison has been in further contact with the customer to try and alleviate his further concerns, and the majority of the items from the now consolidated list of items has been completed.  The tile is on order for the remaining work, and Taylor Morrison anticipates being finished with the work by August 31, 2023.

  In light of the aforementioned and the details regarding an estimated completion date, we ask that the BBB kindly closes this complaint.

  Customer Answer

  Date: 08/15/2023

  I am unable to accept the business response at this time as there are several outstanding issues from the original warranty list that we have not received updates or completion estimates on. The tile work has started however we have been notified that many materials have still not been ordered or have not arrived yet. In addition the work that has begun has had to be redone three times in the last week due to workmanship issues. We are now doubtful if all work will be completed by August 31st as mentioned. Taylor Morrison has attempted to use non matching tile to get the work started however we have had to push back and ask to use the correct tile to make it consistent in our bathroom. Additionally they have asked us to go out and pick new tile so now we have to wait for the new selection to arrive as well. It has been very stressful dealing with this and we have been dealing with so much anxiety with the quality of work and level of communication. We are very sad with how this has been playing out and we just want to have things done right the first time. We have taken time off more days than we can count and are extremely exhausted with the process. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home 18 months ago through Taylor Morrison. We have had things in the home that are under warranty and need to be fixed. In the past we have had to take time off from work to be home for people to come and fix the issues. Most times they wouldn't show.There are some issues that have been fixed, but we haven't had any warranty items fix or received any communication from the warranty group in 6 months even though we have continued to follow up. We used an inspection company prior to our 12 month warranty term and Taylor Morrison has all sorts of excuses why they shouldn't have to fix. Things have been so bad we contacted the ***************** They also been unresponsive.Just to give you a sample of the issues:1. Flooring - they have come out multiple times. Their own subcontractors say they can't fix the issues and the flooring will need to be re-done. No one will talk to us about it, they are unresponsive. 2. Master bath - we have shown the same flooring company who did the flooring the issues. We are missing grout, there is a black oily residue that appears on the tile - they said they don't know what is causing it.3. We have a set of sliding glass doors that we can't use because if we unlock them, we can't get them to re-lock.4. We have an electrical outlet in the floor of the family room - one side doesn't work.We simply are trying to get what we paid for. Some neighbors have contracted with others to fix the issues Taylor Morrison hasn't taken care of. We do not have the funds to pay twice for something. Fix the issues and be done with it.

  

  Business Response

  Date: 08/30/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  
   
  We have been in communication with the customer and an in-person meeting occurred with the Warranty Manager and the customer, along with the manufacturer.  It has been determined there are installation issues, and the material for replacements has been ordered.  Taylor Morrison will be scheduling this work to be done as soon as the materials have been delivered.
   
  Delivering a quality home with excellent customer service remains our focus and promise to the customer. We thank the customer for choosing ******************** and ask the BBB to consider this issue resolved, since we have provided information regarding our efforts and promise for repairs.
  

  Customer Answer

  Date: 08/30/2023

  I had requested a copy of the write up The Mohawk representative gave Taylor Morrison but have not received. 
  Taylor Morrison has not discussed with me the plan to replace my flooring to make sure I am in agreement.  
  

   

  

  Business Response

  Date: 11/02/2023

  Taylor Morrison thanks the BBB for the opportunity to respond again to the consumer and appreciates the consumers patience as we reviewed this matter further. Taylor Morrison has started the process with the flooring manufacturer to have a 3rd party independent inspection of the flooring material performed for this consumer.Based on the results of this inspection, we will review and proceed accordingly with the recommendation provided in the report. Taylor Morrison has informed the consumer of this next step and expects to be contacted directly by the independent 3rd party inspector within the coming weeks. We would like to mention we have requested this inspection to be expedited, but since this is an independent 3rd party inspection, we have no control or knowledge of when this will be scheduled. We will provide the results to the consumer and next steps when they become available. Based on the information provided to the consumer, we respectfully ask the BBB considers this matter closed. 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taylor Morrison has failed to complete punch list repairs at our house. There are still 3 items remaining and Taylor Morrison representatives fail to respond to our multiple emails and calls for the last few months. We have contacted local warranty representatives, their supervisors, ******** corporate office and even ***** corporate office! We have all emails!Items remaining:- We purchased expensive (upgraded) vent hood above the stove which was originally installed with parts missing (connected to vent line with duct tape!) and the vent pipe size installed inadequate to manufacturers specification (should be 10" and installed at 7"). Taylor Morrison is to get appropriate parts for hood/vent connection, upgrade the vent line to appropriate size, replace vent line covers damaged by their workers and properly re-install the crown molding around the vent covers connection to the ceiling - replacement of transition strips at front door and glass patio doors -repair of a repair of patio ceiling

  Customer Answer

  Date: 06/20/2023

  *******************************,
  **********************************************************************
  

  
  

  

  Business Response

  Date: 07/27/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide them an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  
   
  We have been in communication with the customer regularly over the last month and their outstanding warranty items are close to completion.  The estimated completion time frame is to have the items finished is no later than August 25, 2023.
   
  Delivering a quality home with excellent customer service remains our focus and promise to the consumer. We thank the customer for choosing ******************** and ask the BBB to consider this issue resolved, since we have provided information regarding our efforts for repair and the estimated date of completion. 
  

  Customer Answer

  Date: 07/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new construction Taylor Morrison home in April of 2022. We have now lived here over a year and the response from warranty has been sub par actually non-existent as of late. Just like the previous 2 reps, our latest community warranty representative, is now not returning phone call messages or emails. We have several outstanding tickets from the past year where the vendor never contacts us or is a no call/no show. One of our bigger warranty items is getting our master bathroom shower walls addressed. Our Supt. ****closing assured us that they would repair a fiberglass wall hole that was drilled incorrectly for the shower handle. This 4 inch hole has now been resin filled three times being the repair eventually begins cracking again with time. Prior to our builder-initiated 11 month warranty meeting, the warranty rep. assured us that he would bring the framing vendor to address a subfloor warranty ticket but that vendor was a no show with no explanation. None of the items brought up at that meeting, all of which already had submitted warranty tickets, have been addressed.Your assistance with having warranty items completed or at a minimum scheduled would be appreciated.

  

  Business Response

  Date: 08/09/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, Taylor Morrisons Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each customers home is built in accordance with the building plans and specifications, Residential Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).? Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.? ?The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer.?
  

  Since this complaint was submitted, Taylor Morrison has been in regular communication with the customer in order to complete the remaining warranty items.  The majority of the items are completed and those that are not have been scheduled and/or sent as work orders to the appropriate vendors.  Taylor Morrison will ensure to keep the communication consistent with the customer and the estimated date of completion is no later than August 31, 2023.

  
  We thank the Customer for choosing ******************** as their home builder.? We appreciate the Customers patience and understanding while we continue to service their warranty concerns. 
  We consider this issue addressed, and ask that, based on the information provided to the Customer supporting the foregoing, the ******************** similarly considers this matter closed.?  
  
  

• Initial Complaint

  Date:06/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had many ongoing issues with the property. When moving in, stair railings were falling apart, the electrical issues caused ** to stay in a hotel, and we have had countless attempts to get items fixed. We have had the electricity go out on us twice living here less than a year, multiple plumbing issues from sinks not installed correctly and leaking to toilets leaking to kitchen sinks leaking, we have had the ** go out on us multiple times, we have had issues with the dryer vent, with the carpet coming apart, from the windows needing to be replaced, to the *** flooring coming apart! This home has been a great example of ******** Law. Their contractors just put a band aid on the issue until it breaks again after a few weeks. This has caused me to miss work multiple times to cater to them and still the issues have not been fixed. The garage panels are structurally coming apart which they installed afterwards which was on the inspection report. They are attempting to say it is cosmetic when it is clearly structural and needs to be covered under the warranty. They also have the bottom on the cabinet coming apart which the the warranty representative himself said she would fix when he came to do his inspection and is *** trying to **** that off as cosmetic as well. We have went through 3 warranty reps *** and countless hours of trying to get these issues resolved with them but they are not helpful at all. This is considered a luxury home that we paid over half a million dollars for to have less than subpar quality. The issue has been ongoing for 11 months ***. Even the manager **** has been less than helpful. But from **** to **** to **** to **** with no resolution. I did not expect this type of abysmal customer service and construction quality from a home builder that supposedly is that big of a name. Now with ****, items that had been fixed in the past (since everything is breaking) in the other parts of the home, are trying to pass off as cosmetic! Fix it!!!!

  

  Business Response

  Date: 06/15/2023

  Taylor Morrison values its customers and takes great pride in building a quality home. The Taylor Morrison Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each home is built in accordance with the building plans and specifications, industry standards, applicable building codes, our Limited Warrantys quality standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions was reviewed and accepted by the Consumer prior to closing.
  We agreed and have completed the following non-warrantable repairs for the Consumer on June 8th, 2023.The loose overhead garage door trim was re-secured and shoe moulding on the cabinets. None of the issues the Consumer has brought to our attention are considered structural in nature and we have completed the two items at the Consumers request.
  Thank you for the opportunity to address the Consumers concerns. We consider these matters addressed and ask the BBB to consider closing this complaint. 

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought new house in Taylor Morrison Timberline housing and closed on November 15, 2021. We have made repeated attempts via email, phone and text. All documentation is available. Many warranty items have been fixed but several are still outstanding. Due to improper installation, all main level flooring needs to be replaced. Taylor Morrison's subcontractor has agreed to this in writing and we went to the design center on March 9, 2023. No status since then. We also need new 2 car garage door, which was pointed out in February 2021 at pre-drywall meeting. Still waiting. Outside painters cannot finish caulking and painting until this is accomplished. We paid our landscapers to fix items that Taylor Morrison's landscaping crew were unable to accomplish. This was coordinated with Taylor Morrison warranty. It took several months but we received unopened gift cards. Gift cards had already been used so we are still waiting for reimbursement. I have enclosed a recent document from Taylor Morrison but I have several more if needed. Pictures are available as well.

  

  Business Response

  Date: 06/20/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our customers with an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home. The warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrison quality standards set forth therein are followed to avoid any misunderstanding by the consumer. 

  We apologize for any inconvenience and/or frustration the customer has experienced while in their warranty period.  At this time, the for the flooring replacement has been discussed in person between a Taylor Morrison Warranty Manager and the customer, new gift cards have been personally delivered, flooring material has been ordered, and the customer has direct contact information to utilize going forward, so the customer can reach their ******************** representative.

  We thank the customer for buying a ******************** home, and in light of the foregoing, request that the BBB finds this matter resolved.

  
  

  Customer Answer

  Date: 06/21/2023

  The replacement of the two car garage is not mentioned. I have been told by the warranty person that it would be ordered but no date on when it will be received or installed. This was noted at our drywall walk-through in February 2021. After the garage door is installed, we still need drywall repair and outside painting and caulking.

  We have been told that the flooring will be replaced but we don't have any dates yet. Since we closed on this house November 15, 2021, I am not willing to close this complaint as we are going on two years. 

  We did receive the gift cards. 

  

  Business Response

  Date: 06/29/2023

  In addition to Taylor Morrison's previous response and in reply to the consumer's 2nd reply, our estimated date of completion for all open items is the end of July, 2023.  Due to providing this estimated date of completion, we respectfully request that the BBB close this matter.

• Initial Complaint

  Date:06/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $15,000 deposit was paid as ******************/Deposit to be refunded if loan is not approved.Taylor Morrison loan officer out of the office and loan was not given to another officer.Taylor Morrison closing coordinator sent "breach of contract." when the breach was the lending and underwriting breach of time allowed for approval/denial.Taylor Morrison Property manager/Co-Agent for purchase of new home did not provide requested signed documents.Taylor Morrison waited till after the 45 days of breach of contract to inform that the loan was not approved when loan officer clearly stated he did not know why the Closing Coordinator had sent the breach of contract. By him stating he did not know why the notice was sent I was under the understanding that the breach of contract had been cancelled since he was moving our application to the top of his list, however the top of his list was not quick enough and notice that we did not qualify for the loan came after the deadline.We had Zero control on the time it took for Taylor Morrison lending to be approved or denied especially when the loan officer had been out of the office on extended leave.I have also filed a complaint with CFPB and Taylor Morrison has failed to respond.

  

  Business Response

  Date: 07/10/2023

  Thank you for giving us the opportunity to address the consumers concerns and provide details of our communication and efforts to help the consumer obtain a loan and close their Taylor Morrison home. On March 17th, 2023, Taylor Morrison sent a letter to the consumer stating a breach of contract had been made for lack of responsiveness from the consumer to the lender regarding the status of the loan. Another letter was sent to the consumer on April 12th, 2023, stating the same, after giving another grace ****** to provide the documents requested and failure to provide the necessary documents would result in cancellation of the purchase agreement and retention of ******* money. Unfortunately, at this time we were informed the consumer could no longer quality for a loan to purchase the home due to conditions outlined in the loan application that could not be met by the consumer.Regretfully, Taylor Morrison retained the Deposits as liquidated damages for its own loss in accordance with the terms of the Purchase Agreement agreed to by the consumer. We consider this matter addressed, and ask that, based on the information provided, the BBB similarly considers this matter closed.  

• Initial Complaint

  Date:05/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a TM home abt.6 months ago. Three weeks ago we were in the unfinished home having the windows measured for curtains. A heavy rain and hail storm occurred for a little over an hour. During that storm we saw and photoed 7 windows leaking water onto the ***** and down the drywall to the new carpet.These photos were emailed to the construction mgr. He had been on the job only a couple of weeks. The original realtor quit. And the original const. mgr had been fired.The following day I was told by the const. mgr. TM cancelled my contract because I didn't have some paperwork for this substandard home filed with them. OK. OK.Today I receive an email with a cancellation form attached. I did not sign.Because they also say they're going to keep my 100k ******* money and upgrade money already paid.Is this a scam or what??? ********* a crappy house. I photoed it, so, they cancel and keep my money. THAT is a scam.TM I've gotten a board certified real estate attorney involved

  

  Business Response

  Date: 05/30/2023

  Thank you for allowing us to address the Consumers concerns. The windows in the home that leaked were repaired immediately prior to the home completion and unfortunately, the Consumer did not attend the new home orientation as a part of our process in delivering the home before closing. The Consumer has been unresponsive and unable to provide the necessary documents for loan approval per the terms of the Purchase Agreement signed by the Consumer. For this reason, the cancellation paperwork was sent to the Consumer. We consider this matter addressed, and ask that, based on the information provided, the BBB similarly considers this matter closed.  

  Customer Answer

  Date: 07/20/2023

  On a Wednesday I had a home inspection done by a very good company in Houston. It revealed a number of things that needed to be 'fixed.' When I received an email copy of the report I forwarded it to the current construction mgr. He just replaced one who was fired a couple of weeks earlier. On the same day my TM 'agent' quit to take another job. This was a 1.2 million dollar house. On that Friday I had a person come to measure the windows. A rain and hail storm came in and it went on for over an hour. During that time the rain was blowing hard against the rear windows. The house has an 8 or 10' patio on the rear. The 3 of us then saw that 7 of the large windows on the rear of the house were leaking water onto the interior windowsills which then drained down into the new carpeting. On Friday I was then emailed by the const. mgr. that my contract had been cancelled and they were keeping my money. I already paid $98,000 in upgrades etc. After the inspection the house went three weeks with no activity by TM. I've dealt with them for abt. 10 months. They pushed closing back 6 weeks. But closing never happened. They still have not refunded my money. Its been 2 months.
  

  
  

  Yesterday 7/12 I received an email from ************************* of Taylor Morrison homes, whom I previously complained about. The email said that I had signed the "Cancellation" agreement via Docusign. That is an absolute lie. When he first sent me the cancellation email I put it in a different folder on my computer and intentionally did not sign it. No such document can be produced that I signed. Didn't happen. This person has now engaged in perpetuating a fraud. Taylor Morrison has shown themselves to be a disreputable company whose employees will engage in unethical and illegal activity on behalf of Taylor Morrison. You can not trust Docusign or Taylor Morrison. This matter has been referred to *********************** office. ************************* is the 'construction manager' plugged in before notifiying me that my contract was cancelled. He now has fraudulently used DocuSign and claims I signed a form I never signed. And this can be proven. The previous people had dealt with at Taylor Morrison were fired or quit. Now ************************* is lying to me about my signature. This company and ************************* cannot be trusted
  

  
  

  

  Business Response

  Date: 08/14/2023

  Thank you once again for allowing us to address the Consumers statements and provide details about this matter.
  On May 4th, 2023, a letter was sent to the Consumer stating default of the Purchase Agreement and the opportunity was given to the Consumer to provide a response and necessary paperwork for loan approval. The Consumer was unresponsive and unable to provide the requested documents; therefore, the Purchase Agreement was cancelled. Final notice of cancellation was sent to the Consumer and signed by Taylor Morrison representatives on July 12th, 2023. A signature is not required of the Consumer when in default of the Purchase Agreement and all deposits are retained according to the terms of the agreement that the Consumer signed when purchasing the home.
  
  We believe the actions that have been taken are not illegal or fraudulent, but rather in accordance with the legally binding agreement the consumer entered into with Taylor Morrison and signed by both parties. We ask based on the information provided, the BBB considers this matter closed. 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the process of buyng a nearly $700,000 home at ***************** in ***********, **. But now I am at odds with Taylor Morrison because apparently they built my house backwards and it has made by back patio a saftey issue. Because there is a steep incline on one side of my house, my house was supposed to be inverted from the houses next to mine. You can see that is clear in the site map listed on their site. But they built it the opposite way which means that there is a four foot drop right next to my patio. It is such a safety hazzard that they will likely need to put a railing on the edge of my patio so no one will accidentally fall down the incline and kill themselves.They have agreed to give me my money back, but that isn't the point. I want the house. It was the house I wanted. They are starting to build at a near by community, but they refuse to give me priority for a lot or the same pricing. So I may have to wait years for the house if ever or just move on. They should be accomodating me any way I request in reason for their mix up.

  

  Business Response

  Date: 05/31/2023

  Thank for allowing us to address the Consumers concerns.   
   
  While Taylor Morrison understands the Consumers concerns with certain aspects of the construction process, especially during the past few years of both supply chain issues and labor shortages, the Consumer cancelled the Purchase Agreement prior to Taylor Morrison completing construction of the home. Given Taylor Morrisons award-winning expertise and commitment to its buyers for 100+ years, Taylor Morrison was accordingly distressed to have received notice of Consumers election to breach their Purchase Agreement and not purchase a home to be built in accordance with the plans and specifications that satisfied all contractual and local Building Code requirements. Further, the Consumers clear election to use the Better Business Bureau in an attempt to harm Taylor Morrisons business and reputation, rather than exercise the provisions in the Purchase Agreement for the proper venue for dispute resolution, constitutes another breach of the Consumers Purchase Agreement.  With the aforementioned said, Taylor Morrison did decide to refund the customer their full ******* money deposit in an act of good will and as a courtesy to move forward amicably.  The homeowner is free to pursue other home purchase options that they see fit for their personal situation with any builder of their choice.  For these reasons, Taylor Morrison respectfully requests that the Better Business Bureau close this matter as resolved in accordance with the legally binding agreement in that we met and in fact exceeded all of our own contractual obligations.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Taylor Morrison home that was completed on May 31, 2020. A third party inspection company inspected the workmanship to ensure the home was safe and built according to the contracted terms.The home inpsection company found several items requiring immediate repair, notably: mold growing around the garage A/C unit, missing roof tile, a broken window, broken Quartz countertop, front door closure repair, and patching of stucco on exterior of house and more. We have sent numerous emails requesting follow-up and completion of repairs. We understand that Covid and hurricane ************* have caused a delay, however, it is now 2yrs later and we are still pending receipt of outstanding repairs. We would be grateful to the BBB for an advocate to assist ** in getting the much needed repairs.

  

  Business Response

  Date: 05/25/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our customers with an appropriate and convenient method for asserting claims, to ensure that each customer's home is built in accordance with the building plans and specifications, local municipal code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.

  
  This home closed on 5/26/21, and the home inspection they have provided and are referencing was done on 5/17/22, prior to closing.  Inspection items that did not meet our construction standards were taken care of long ago, prior to the home's closing.  All of the items represented in the inspection that the customer feels are remaining, are not warrantable which includes the Pool, Lanai, and Deck that was built by the customer after close.  The doorbell was also installed by the customer after closing and will not be sealed or warrantied by Taylor Morrison, as that is the customer's responsibility.  Lastly, throughout the first year in the home, the customer submitted many warranty claims, and had the Director of **************** speak with her and visit her home multiple times, and all warrantable claims brought by the customer to ******************** during the first year in the home have been addressed.

  
  Delivering a quality home with excellent customer service remains our focus and promise to the consumer.  In light of the foregoing, we respectfully request that the BBB considers this matter closed in that Taylor Morrison has fully and thoughtfully responded and our final opinion stands regardless of the number of times consumer wishes a different outcome than as set forth as our obligations in the legally binding documents he signed prior to entering into a Purchase Agreement.