Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison - Sacramento Division

  81 Blue Ravine Rd Ste 220 Folsom, CA 95630-4735

  
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  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
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  Taylor Morrison Northwest, LLC

  13810 SE Eastgate Way Ste 410 Bellevue, WA 98005-4425

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a brand new home from Taylor Morrisona builder that claims to be the number one ranked in the nationtwo years ago. Within two months of moving in, during the first rainstorm, multiple windows began to ********, two years in, my ceiling is leaking. Upon investigation, it has been determined that two attic vents are allowing rainwater to enter the home. This water damage has now spread to the ceiling of a room where the leak is coming in around the ceiling fan. This poses a severe safety hazard. Water near electrical fixtures could easily result in electrocution, endangering the lives of everyone in the home. The idea that such a fundamental design flaw or installation error could put lives at risk is horrifying.What is even more troubling is the lack of accountability and urgency shown by the builder. This company appears far more interested in profits and satisfying shareholders than in ensuring the safety and well-being of the families who trust them to build their homes.Homeowners should not have to live in fear that their new, supposedly high-quality homes are ticking time bombs of water damage and electrical danger. I am seeking immediate resolution of this issue, including a full inspection of my home, proper repair of all defective construction, and a formal acknowledgment from the builder taking responsibility for these failures.This experience has been deeply distressing, and I am sharing this complaint in hopes that it prompts actionand also serves as a warning to others considering this builder.The supporting documents dont allow videos but I have uploaded a screenshot. It doesnt do justice. I have videos of water dripping down the ceiling fans leaking to my computers

  

  Business Response

  Date: 06/18/2025

  Thank you for allowing us to address the Consumers concerns.  In a show of support of its customers even after closing, ********************'s Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each valued customers home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.
  
  The Consumer mentions window leaks occurred shortly after closing and repairs were completed immediately. According to our records, we have not received a warranty claim regarding a roof leak until receiving this BBB notice. The Consumer closed on the home, April 28, 2023, which is beyond the one-year warranty coverage on roofing. The Austin area has also experienced horrific storms over the last few months, hail, 60-90mph wind and driving rain, and tornadoes. Storm damage is not covered under the Taylor Morrison Limited Home Warranty. Due to the age of the home, routine maintenance is suggested, especially after severe storms. Additionally, wind driven rain can enter through roof vents, but this typically does not occur during normal rain events.
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We respectfully request that the BBB consider this matter closed based on the information provided. 

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've paid escrow toward the build of a new home with Taylor Morrison. They've connected us with their home financing company for the mortgage loan. From the very beginning, we've had issues. The original loan officer who was assigned to our case gave us completely wrong numbers which could not be explained. We were assigned another loan officer.I was told that my credit score had a negative **** on it and that I needed to satisfy the issue. I paid this off (September 2024). This, however did not change the **** score that is being pulled by the lender. I was then told that the collection had to be REMOVED from the credit score. I'm still fighting with the creditor to have this deleted from my credit reports.We've had NO communication as to what the rates are doing. We've had to monitor them ourselves on a daily basis. In early April, when the rates were as low as 6.33% (prior to a buy down to 5.33% a the builder's expense) we inquired about locking in our rate. Our loan officer did not suggest a lock in, but instead said she wanted to see if my wife would qualify for the loan by herself. We never heard back from her and the rates went up over 7% less than a week later.Additionally, we've been quoted rates for a 740 credit score. After 8 months of working with this company, we were FINALLY advised that there is a higher credit tier (800) for which we could get an ever lower rate. Prior to this, we were lead to believe that 740 was the best credit tier that we could expect. Had we known, we would have proactively told them to lock the rate in when it was 6.33%.At this point, the very best that we're being offered is 6.85%. With child care, the is putting the mortgage out of reach for us.

  

  Business Response

  Date: 06/03/2025

  Mr. ******, thank you for bringing your concerns to our attention and allowing us the opportunity to respond. We take our customers experiences seriously and treat all matters of this nature with the utmost urgency and sincerity.

   

  In your complaint, it was noted that issues arose from the beginning of the prequalification process. On September 3, 2024, our Area Manager, personally spoke with you to address concerns regarding figures provided during the prequalification stage. Following that conversation, he assigned a new Loan Consultant to your loan and expressed appreciation for the opportunity to regain your trust.

   

  We understand that navigating interest rates and market conditions can be challenging and stressful and our Loan Consultant has been working with you to identify the best option for your specific financial situation.  On April 17, 2025, she had a conversation with you, your wife and your realtor and suggested removing you from the loan application since your wife had the higher credit score and could obtain a lower interest rate.  This suggestion was declined.  Our Loan Consultant continued to work with you and referred you to our ARO program to explore possible score improvement opportunities.  Rates have been quoted as low as *****% utilizing a portion of the seller credit to buy down the rate but have not been accepted.

  
  Our pricing is dictated by Investors in the secondary market and there are loan level pricing adjustments (LLPAs) added and subtracted based on the specific characteristics of the transaction. These characteristics include but are not limited to credit score, loan-to-value, loan purpose, occupancy, program and term of loan.

  Throughout the mortgage process, our Loan Consultant and Client Coordinator maintained regular communication with you individually and jointly, and on other occasions in conjunction with your Realtor. This communication occurred through various channels, including phone calls, emails, and text messages.

   

  We remain committed to supporting you through every step of your home financing journey. We value your trust and are here to help.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14, 2025, I agreed to purchase a new construction townhouse with Taylor Morrison ******* builder. I left a 5000 deposit. I was supposed to close in feb; however, I could not due to surgery. It was rescheduled for March; however, just before the closure, the loan officer secured me a better loan with lower interest, so we did not close. In April, the Loan officer changed the loan to an *** loan with better numbers and interest rate. On April 5, I noticed that Taylor Morrison drastically reduced their home prices, including closing on my next door neighbor for *******, ****** below my purchase price of *******. I contacted the Taylor Morrison sales *** and asked them to match that price because I would be under water if I closed at ******* and the rest of the homes in the community were going for ******* and ******* for the same home as mine. I told them that it doesn't make sense for me to close at that price because I would be losing equity. On April 8, Taylor Morrison emailed me and offered me ******* with ****** closing cost credit; however, I needed to close by Friday, April 11, or I would be in default. I accepted the offer and told them in the email that to make sure the loan officer makes things happen because I can't control closing dates, financing, etc. Throughout the week, I never heard from the loan officer or anyone until April 11 at 453 PM, I received a (**) closing disclosure for ******* and other closing numbers. I received this email at 453 PM, and when I called the loan officer to review the ** with me, he never picked up the phone, returned my messages, or emails. My real estate agent also tried to reach out to everyone in Taylor Morrison however, nobody responded to me or my real estate agent. We never heard back from anyone about the closing dates, distribution of funds, or anything. I then received a cancellation agreement to sign, in which I never cancelled or was in default of anything. Finally, if anyone defaulted, it was them.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage originally occurred in July - August 2024 timeframe. Taylor Morrison was notified at the beginning of August 2024.We have contacted The City of ************ and told that the permit is NOT closed for Grading, Erosion, Sediment Control (GESC). The bottom line is Taylor Morrison is responsible for drainage and erosion mitigation in the open area outside of our back property line. This has been documented with The City of ************ and ****, Taylor Morrison ***************** and ***** *****, Taylor Morrison, were both notified. In addition, we have provided a quote for the repair of the backyard landscaping due to Taylor Morrison not performing adequate drainage and erosion mitigation or any mitigation at all. The quote is a total of $7,135, however, as long as the open area is not fixed, the price may continue to rise.The drainage and erosion mitigation needs to be properly completed before the landscape repair can be done. Please advise when Taylor Morrison plans on accomplishing this as well as paying for the landscape repair. The longer we wait, the more damage there will be and the quote will increase to reflect the further damage. The City of ************ has indicated that they will gladly come out and review the drainage and erosion mitigation once it has been completed by Taylor Morrison. **** *******, Taylor Morrison warranty representative, was out in August 2024 for this matter. We have made repeated phone calls and emails to Taylor Morrison and have received no response. We have added this several times to the warranty website as well.

  

  Business Response

  Date: 06/06/2025

  Thank you for giving us the opportunity to respond to the Consumers concerns. We have been in communication with the Consumer and our team has been aware of the drainage issue. Our **************** team is actively working on a resolution to re-grade the area mentioned. We will continue to keep the Consumer updated as we review the next steps to restore the landscaping. We appreciate the Consumers patience and understanding while we complete repairs. Taylor Morrison is addressing the Consumers concerns and ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our house in July of 2021. We have been seeing lots of big cracks in our house for more than 3 years now. Recently, the builder came by to do a foundation measurement and said the house hasn't crossed the threshold. However, we are living with so much cracks inside and outside of the house. Our bathroom in particular has cracked tiles and big wall cracks.

  

  Business Response

  Date: 04/25/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. Our team is aware of the Consumers claim and have informed the Consumer another inspection is needed and will be scheduled in June or July, but no date has been confirmed for this re-inspection yet. We thank the Consumer for her patience and will continue to keep her informed.
  We ask the BBB to consider this matter closed since this is an active claim that our team is working on. 

  Customer Answer

  Date: 05/01/2025

  Interior of the house needs to be addressed as we have seen multiple gaps on the walls. There's definitely lots of movement by our bathroom areas and Window frames are splitting.

  

  Business Response

  Date: 05/15/2025

  We thank the BBB for the opportunity to again respond to the Consumers concerns. The Consumer has been notified that a re-inspection is scheduled for June 30th. This is standard protocol to re-measure the areas typically every 6 months. Taylor Morrison will provide more information to the Consumer once the results of the re-inspection are available. We will continue to work directly with the Consumer and keep her informed of the next steps. We ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchase agreement with Taylor Morrison home for ridge community at *********. When we had our home in agreement one of the window on the right side of home had iron base trim with brick on top of it. Our inspection report had shown the rust on iron just within 5 days of our closing builder had replace iron base with mdf and replaced brick trim with wood trim - while wood trim seems to be water proofed but the base of thsoe trim uses only mdf. While we agree and paid for the spec home the way it was but its feature was changed, that has made the home look different as one window on same side is iron base brick trim, and the same side of the house now replaced with wood trim which is weak non water proof base of ***. i have shown disagreeement and disappointment as they had changed without our consent, this does violate how we saw the home and how we agreed to buy but later changed without our consent. We have send them numerous emails - first the builder lied it was always wood trim, once we found the pictures of inspection report which clearly show they have remove and replace only 5 days before inspite of fixing the rust they replace entire iron base of trim with ***, which will crack and rot as it gets exposed to wind and rains. There has been no resolution from the team, they have been throwing excuses, and giving false and wrong information - first they lied it was woord tirm. second they lied that being waterproffing, third now they lie you did close the home - while i have expressed the concern. My resolution is either you put back iron base and brick trim or replace the *** base with waterproofed cement like wood.

  

  Business Response

  Date: 04/25/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. The Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each home is built in accordance with the building plans and specifications, industry standards, applicable building codes, our Limited Warrantys quality standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions was reviewed and accepted by the Consumer prior to closing.  
  Unfortunately, the Consumers claims are simply untrue. Our division standard for this window detail states if second story windows are less than one foot from the brick freeze, we install ** Smart trim, not MDF, instead of a steel lintel with brick above. This detail has been standard since the day the Consumer purchased his home. There was one window out of several on the left elevation that was missing the ** Smart trim, that had to be installed prior to closing on his home. Nothing about this detail changed, it was simply missing the piece of trim. None of these windows the Consumer is referring to have a steel lintel with brick.  This detail is shown throughout the neighborhood, and our team showed this to the Consumer. Furthermore, the ** Smart trim is designed to be used as an exterior trim.
  There is no further action needed in this matter by Taylor Morrison. We ask the BBB to consider this matter closed based on the information provided.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Taylor Morrison, (Houston, Tx)I am writing to file a formal complaint regarding major foundation issues in my home, which was built by your company and remains covered under your 10-year structural warranty.Despite recent correspondence and an inspection by your warranty team who concluded there were no issues I have obtained evaluations from three independent, licensed foundation experts. Each conducted comprehensive elevation surveys and structural assessments through out the home and determined that the foundation is failing. Their findings indicate clear structural defects affecting the integrity of the entire ******* a direct result of this foundation failure, I am now experiencing:Cracking throughout interior sheetrock Cracked and damaged floor tiles Cracks in both interior and exterior walls Sticking, misaligned doors Noticeable uneven flooring and slab movement These issues have caused severe distress and have significantly diminished my homes value and livability. The documentation from all three specialists clearly supports that these are structural defects covered under your 10-year warranty.I am requesting the following:1.) Approval for repairs to be completed by a licensed foundation repair company of my choosing (from the three who provided detailed reports and estimates).2.) Full repair or reimbursement for all cosmetic and structural damages resulting from the foundation failure, including drywall, flooring, tiles, and affected doors.I expect a timely and fair resolution.

  Customer Answer

  Date: 04/24/2025

  *********************- ********,Tx 77407 

  

  Business Response

  Date: 05/15/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. Our warranty team have explained to the Consumer that her homes structural warranty is provided by a third party, Maverick (formerly *************** ************** BBWG).  This is a transferable warranty to subsequent owners, not through Taylor Morrison, but through Maverick.  Therefore, Taylor Morrison will be taking no further action related to this claim. We have encouraged the Consumer to reach out to Maverick again as soon as possible to ensure her claim is filed and addressed with the appropriate entity. We ask that the Consumer refer to the previous communications and contact information we have provided for ******** to help resolve her concern. We ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taylor Morrison home funding is not crediting our account when we make payments. They say they cannot find our payment yet the money is coming out of our bank account and routed to them. They claim they are not getting it when we mail it or even pay directly to their website!!! They are non responsive or completely unhelpful with this issue. They continue to charge late fees every month EVEN THOUGH THEY HAVE CASHED OUR CHECKS. - causing negative effects on our credit. We need to speak to someone that can help us and not give us the run around. This is absolutely ridiculous and has been happening 2 months now.

  

  Business Response

  Date: 05/05/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. The consumer has been notified that credit reporting has been corrected, and the clerical issue has been resolved. We apologize for the inconvenience this has caused the Consumer. Please consider this matter closed. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Taylor Morrison Home ****************** Issues:I purchased a Taylor Morrison home in the DFW area, built from scratch, but the experience has been frustrating, devastating due to construction defects, warranty mismanagement, and intimidation tactics.Layout ************* Issue: The builder moved my plot 3 feet forward but failed to replace the pipes as ***************************** Cable Damage: During excess concrete removal, a tension cable was damaged, but the builder never provided proof of proper repair.Forced Closing with Unresolved Issues: I was pressured to close on time under threat of penalties, despite issues like broken cabinets, poor backsplash work, dirty mud set, and front door quality concerns.Warranty ********************* After moving in, I submitted warranty requests. Instead of addressing them, the warranty manager argued with me, canceled my front door repair, and rejected few of my claims and behavior was rude.Contradictory Statements: The builder later claimed that only four issues were reported at closing, despite my prior email listing many defects. The rushed closing process prevented me from fully reviewing documents.Independent Inspection Confirms Issues: A ********** representative confirmed that the rejected defects do not meet quality standards but was not allowed to add them to the warranty ************************* Issues: The builder misrepresented my willingness to cooperate and indirectly threatened me against posting on social media may result in interference and co-operate by home owner.Resolution Sought:Immediate resolution of all pending issues Hold the responsible parties accountable for failing to meet quality standards and mishandling the warranty process.Assurance that no other homeowner faces similar treatment This experience has caused stress, financial burden, and security concerns for me and my family. I expect Taylor Morrisons upper management to act immediately.

  Customer Answer

  Date: 04/15/2025

  Subject: Request to Keep Address Confidential
  
  Dear BBB Team,
  I am submitting my address as part of address validation. I kindly request that my full address not be publicly displayed and be used for verification purposes only.
  Please let me know if any additional information is required.
  
  Thank you for your assistance.
  Best regards,
  Name : ***** *** **********

   Address : ********************************************

  Phone # : ***************

  

  Business Response

  Date: 06/04/2025

  Thank you for giving us the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. The Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each home is built in accordance with the building plans and specifications, industry standards, applicable building codes, our Limited Warrantys quality standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions was reviewed and accepted by the Consumer prior to closing.  
  Our **************** Director met with the Consumer and took the time to carefully inspect each concern and discuss resolutions on all outstanding items in accordance with the Taylor Morrison Limited Home Warranty and quality standards. The Consumer is accepting of the steps being taken to resolve warranty items.
  Delivering a quality home with excellent customer service remains our focus and promise to the Consumer. We thank the Consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This builder should not be recommended to anyone and buyers should be made aware of the serious problems with their houses. I have owned two other new houses in ******** and have never seen the level of problems that this one has. I made it clear when buying this house it was for doing my remote work business but one of the issues which should have taken a few days took 3 months resulting in a 75k lost and I am being charged for those contracts because this builder took there dang sweet time in repairing this specific issue. There have been about 20 visits to fix various problems often requiring multiple visits to fix each one.Buyers should be aware that they do not inspect their work. There were clear bad design problems and have heard from other owners of the similar problem but in a different way. They did not even verify utility products were working as I went a week without heat because it was not installed correctly so that it would function.I have never seen this poor of work ever in my life as this builder is doing very low quality work for what they are charging.They say they are not responsible for my financial losses but these are not ***** mistakes when you use the completely wrong size product and then clearly did not have someone do a valid HVAC inspection as it was clear this was a problem when the wall was removed so how are they not responsible for this complete incompetency?I had planned all my extra costs in the contract work that I was going to do but due to these problems I lost that completely along with one customer back billing the parent company and giving me really negative feed back for the house problem.I sent the builder a bill for the money I was contacted to get from Nov-Jan as they had that entire time to do 3 days of work but did not finish until February. They seemed to be in no rush to get it taken care of very quickly when I stated several times I had an active contract and I need this fixed so I can get done.

  

  Business Response

  Date: 04/24/2025

  Taylor Morrison values its customers and takes great pride in delivering a quality home in accordance with the building plans and specifications, industry standards and applicable building codes. Our addressed the **** duct expansion noise the Consumer mentions as the specific issue earlier this year. Although a common issue in new and aged homes, it is not covered by the Taylor Morrison Limited Home Warranty, page 42, when metal is heated and cooled it expands and contracts. The resulting ticking or crackling sounds cannot be avoided and is not covered under this Limited Warranty. However, in an attempt to resolve the Consumers concern,our team conducted multiple site visits, engaged third-party specialists, to determine the location of the duct noise and appropriate resolution. We appreciate Mr. ******* patience during this process and regret the inconvenience this caused to his remote work schedule. We understand that ********* has claimed economic losses as a result of the delay. However, as outlined in Section G7 of the Taylor Morrison Limited Home Warranty, recovery for consequential, special, economic or incidental damages including loss of use, business losses, or diminished value is expressly excluded from coverage. We apologize for the inconvenience this has caused the Consumer and ask the BBB to consider this matter closed based on the information provided.

  Customer Answer

  Date: 05/01/2025

  Their statement is very incorrect in that if it was built to specification or correctly that would make sense but my ductwork was extruding out the 2x4s where the contactor clearly stated the wrong stuff was installed through out the house. When they removed the drywall it was budging out past the wall to which they said "the builder clearly does not know how to do HVAC". This resulted in the problem needing fixed which should have taken 3 days and as a result I lost over three months worth of contracts trying to get them to get it resolved so they are financially responsible for resolving this as it was a clear design failure on their part and not something that just naturally happened. There have been several incidents resulting me losing my entire 3 weeks worth of vacation by having to be home for these excessive amount of repairs so in no way to I accept this as not being their fault for builder faults. They are clearly using legal excuses but the other reports and complaints I have heard from neighbors are all the same. This builder does not care about their products or customers and with doing such poor quality work should have their building permits revoked.

  

  Business Response

  Date: 05/13/2025

  Thank you again for allowing us the opportunity to respond to the Consumers statements. Our position has not changed based on our previous response and what is stated in the Taylor Morrison Limited Home Warranty. We again apologize for the inconvenience this has caused the Consumer and ask the BBB to consider this matter closed based on the information provided.

  Customer Answer

  Date: 05/17/2025

  This company chooses to make legal excuses for the failure in their products which the 220+ complaints against this location alone show there are not a company that should have a good rating.  They "do not care" about their customers and "do not deliver" a good product due to clear not following builder specifications and guidelines. They have failed on multiple occasions to do any inspections to make sure their products were being quality built as I have never in my life seen such poor quality or poor response from any company.  When I signed this contract I told them exactly what my intentions were and gave them plenty of time over and over again to get it resolved and they failed as if they wanted it to fail.  As a result I lost that job because the work could not be completed because of the problems in the house prevented the work.

  Once again, look at all the 220 BBB complaints and give this company the * rating they deserve as I have already told them that I had two people that were ready to sign contacts to have houses built with them but once they saw the issues they quickly went to another. This count is now 8 so this "bad reputation" will continue to spread if they don't start doing better quality work.